Pepperfry Complaints & Reviews

Hi,

This is regarding Pepperfry Order No.[protected] dated 3rd Nov, 2018, payable amount Rs. 1394.

This order contains 4 items amounting Rs. 1870(=629+507+396+338). A flat discount of Rs. 500 was applicable post which the amount is Rs. 1370. Add to that Rs. 24 as tax and total billing is Rs. 1394.

On 14th Nov, 2018 I recieved a mail & a message saying that one of the products(priced Rs.396) is unavailable and hence Rs. 257(amount after discount) has been refunded.

According to the customer care they have split my discount across the 4 products although they don't provide that Breakup in the invoice and hence I'll also be losing my discount. The product in question was available in their inventory at the time of placing the order and only then I placed the order, if it was not available in the first place why is it even on the website?
Even if it is somehow suddenly unavailable then why am I losing a flat discount as a customer.

My discount now that the product is unavailable should be distributed among the other 3 items in the order.
Case Ref No.PH[protected]. On calling the customer care they are refusing to refund the item's actual cost.
Instead they want me to use the leftover discount of Rs.146 in my next purchase with Pepperfry where in I place an order, pay for it and then call them to give me this discount keeping in my mind that I don't apply any coupon on this purchase as I'm already using a discount coupon from a previous order.
What kind of a fraudulent financial calculation is this company running with?
Is this the future of business that we have to look forward to as a customer.
If you don't have a product in stock don't put it in your display, if you still do and are unable to procure it don't make the customer suffer for it. Don't you have an inventory and warehouse management system?

I'd like concerned department from Pepperfry to look into this at the earliest.

Thanks,
A disgruntled customer.

I have raised a request for returning the four seater dinning table (Order no.
[protected] just 2 3 days after i received the product as it is not up to the mark with quality.
They took many days to respond and send some mechanic to repair it.
He too found many defects but just did temporary fixes of the screws and left.
We asked him that we want to return this product as it will create issues again but he said he is from hometown so cant do the return, we need to contact pepperfry for the same.

I have called pepperfry and a customer care executive named rahul thorat was assigned my issue.
He asked me to send the pictures of the product which i agreed to do so.
Then he kept on forcing me to talk to hometown only for further issues.
I explained to him that they have directed us to you but still without understanding the issue he just kept on repeating to tralk to hometown only.

I have bought the product from pepperfry so i would be expecting a support from the same.

I want to return this product as soon as possible and would never recommend any of my friends and family to buy any product from pepperfry for your worse support people.

We have called pepperfry everyday since the last five days with absolutely no response on our issue. Room had to be emptied out as we can't sleep in it due to heavy varnish or polish. We need to get this furniture out of our house and a refund immediately but they are so slow and indifferent to our complaints. No call back is arranged. Highly disappointed with the amount of trouble and inconvenience they're staff and this piece of furniture has caused us. The smell is hazardous to health.

I have raised a complaint on 02-11-18 regarding return or exchange the product containing order id[protected] as the product was defective but did not get any reply. Bed is not firmly fixed and is shaking while asleep.Secondly the drawer storage is not properly designed with bed and has a huge gap in between the side portion of bed so can not we used as storage as is highly susceptible to insects like rats, dust etc .photo is attached herewith.

Defective sofa was delivered by peppery on 30th oct. It doesn't look like a new sofa. I have raise a complain on 30th and no action has been taken till date.
I am continuously calling customer care but they are hopeless, very unprofessional and uneducated staff who knows nothing. Their complaint resolution time is 48 hours but now its 8 days

After so many days i have not received even a single call from pepperfry and no action has been taken till now.
Really shocking customer service. Take immediate action.

Pepperfry is refusing to cancel / refund the order[protected] with insufficient information provided.

I had selected "with storage" bed but the bed which i ordered is not having storage. Their customer support now says that there is some space in headboard which i did not intend to purchase.

They are refusing to cancel the order and says they have incurred costs and all. Kindly help me in cancelling and getting the amount back.

Pepperfry has the worst return policy among all the e-commerce stores. Why is it that they refuse to take return if the customer does not like the product for some reason maybe the material or color upon receiving? Isn’t that a reason enough to return something? They refuse to take return unless it’s damaged or not as mentioned in the description. Please think twice before purchasing from here as they put you through hell if you want to return anything. Also they do not abide by their cancellation policy which says you can cancel the item by deducting some charges as long as it is before being shipped. After a bad return experience I made another purchase and wanted to cancel it. They obviously said they can’t cancel it as it’s been more than a day. But clearly their policy says if it’s not shipped it is possible to cancel. They just force things upon you when you don’t like it and really want to return it. With convenient cancellation and return policies, one day, AMAZON is going to eat them alive.

Don't ever buy any product from these cheaters.

Purchased Orient fan under Pepperfry Order # [protected]AK1397437-S-PM3820 and received the product creame in color though it is shown white in color on Pepperfry website. Tried to make return request for the same due yo incorrect color and request rejected saying its same product though picture on their website is incorrect but since same product so cant process return for it.

They have acknowledged that its not of same color and website is showing wrong but because of company policy not process return despite selling product with different color. On top of it return team started saying we should not look into image of the product but go with description to see what color it is...### and crap.

Never ever buy anything from these cheaters...

Recently i bought cushion cover from pepperfry.com by those cover had poor design cutting will scartching my hands & glitter are keeps on falling fron day one tends due to poor make.
By they faile to hear those. Unless it is defective we cant return, one of poor custmer care service.
They are faking customer as easy return
Mail id:[protected]@gmail.com
Order id[protected]

I purchased a floating shelf from pepperfry and the order no is[protected]. It is mentioned on their website that the product contains 3 shelves, wall screws and plugs. When the product was delivered, the screws were missing. I contacted them twice and they asked me to send image of the product. I can send image of the product but does it really make sense, is the product defective/damaged?? One can hide the screws and take pictures. Pepperfry, i have been their long time customer but such brands really do not value customer loyalty. Their dumbness and no after-service is going to make them lose customers.

I ordered few products from pepperfry and i want to return one of them as i did not like the quality of that product.
I raised the return request as the product has easy return option but they denied to return it as they are saying that they have some terms and condition on return however they did not mention them on order page.
Such a pathetic experience with customer care.
These people are making fool to showing the return option.
Company should remove the return option from order page or just mention the all return condition.

Hello,

I placed an order for a dining table on pepperfry. Oreder id is[protected]. Carpanter came and opened the package and found that the table that i received is damaged and is also cracked. I contacted pepperfry the same day (17th oct) and asked for the replacement. They said they do not have another unit of the product available and asked if i would like to keep the damaged table if they get it repaired and they can give me some of the amount refunded as a compensation. I agreed to it. Next day on 18th, same carpanter came to repair and said that hardwares (Nut and bolts) are missing from the package. He accepted that it is his fault as he did not check this on first day when he opened the package. He went to the market and tried to find the hardware but could not find it. Then, he informed me that pepperfry warehouse has sent another courier with hardwares and should reach me by 19th. But nothing was received on 19th. Then today, on 20th he informed me in the morning that package will be coming today and he will repair the table today. And now he said that warehouse has sent an incorrect package of hadwares of a different table that will not fit for my table. I am feeling helpless and frustrated right now as it is getting delayed everyday. I tried calling pepperfry multiple times but there is no resolution. I have a function at my home after 2 days and i do not have this dining table that i needed before the function. I cannot even go to market and buy another table as my money is stuck with pepperfry and they are saying if a refund is inititaed, it will take around 10 days to reflect in my bank account. This is my first and horrible experience with pepperfry and i am extremely disappointed. Help me!

Dear Sir,

I ordered Biometric Safe vide order no.[protected] on 31st August 2018 and with frequent followup i told that item was delivered on 19th September without delivered. I told that, I have not received the item, then they even produced Proof of Delivery which shows that item is delivered on 19th September and even the address which printed on POD is wrong. I requested and the delivery address are wrong.

After regular followup and series of email exhanges they delivered the item on[protected]. When i enquired about the delay I informed by Fedex representative, that the consignment on[protected] only and without address, and his superior had provided the mobile number of me and asked him to delivery by calling the my mobile number. When i spoked to the Fedex i have recorded the conversations to prove the above facts.

When i opened the consignment i found two items were missing which are part of the item ordered one is Internal LED lights and other are nuts/screws to fix the safe. I bought to the notice of Pepperfry and requested to check and revert back. I received reply that return the item stating the above reasons, i was unable to opt the return the item option as it was already disabled. Again a series of emails to resolve the issue, at last they the Vendor who has supplied the item to speak to me. I received the call from the Vendor and when i told that items are missing his reply was the product which is shipped does not have the LED lights. I told him to update the same to Pepperfry and i will return the item if LED lights are not provided, since i have bought the item only after seeing the product literature and videos and package list where it is mentioned that LED lights will be provided.

I also received an email from Pepperfy on[protected] to assist me within 3 days and they also provided an email id of Mr. Kalpesh - Kalpesh.[protected]@pepperfry.com in case of further assistance required.

I waited till 12th October and i wrote Mr. Kalpesh to resolve the issue or else i would approach Consumer Forum to help me in this regard, but till date i have neither received any email nor any call from Mr. Kalpesh or Pepperfry.

So, i hereby forced to approach yourself to help me assisting to file a case against M/s. Pepperfy because of they negligence, careless attitude and unfair trade practices which having implication on my mental state, financial loss on this order.

Waiting for your guidance so that i will proceed further by filing a case against M/s. Pepperfry to claim refund with interest and restrict M/s. Pepperfry to not to indulge in such trade practices by attracting poor customers with false promises, wrong statement, false POD's and most irresponsible in discharging their responsibilities.

With regards,

K Vijay

I had bought 6 polyster floral curtains in set of 3 from pepperfry and when i received the product it was totally different from the given image on the website. So i requested to take it back. Firstly pepperfry denied to return it but after few calls and mails pepperfry agreed to take the product back. Now it’s been more than 20 days but still i am calling them for refund. Product was picked up on 21st september and i have returned the whole order but pepperfry sent me the mail for refund only for one set of curtains. Everytime i call the standard response of pepperfry is that we are confirming from our warehouse wheher we received full order or not, just give us 24 hours. But their 24 hours are not finished even it’s been 20 days now. My order id is[protected] and my case number is - ph[protected]. I am sending both images [website image and the product received]

I have been cheated by pepperfry and despite several calls and emails to their customer care, my issue is not resolved.
They show one sort of specification of a product on the site and supply product with varying specifications.
This is regarding my order trendy maple stainless steel 3 steps 4 ft step ladder sku: hc1628954-s-pm22970, which was delivered to me on 08 october 2018.
As can be seen in snaps, the overall height of the product is 48 inches and the height of the third pedestal (Which is the height claimed and promised by the product) is only 29 inches.
I do not need to prove anything.
It is not about my expectation about the ordered product; it is about the correct/incorrect information/specification of the product, which is the issue in question.
The info about the product in question says 3 steps and 4ft; so i thought it would give four feet of pedestal height. But this advertised specification is wrong and misleading. The actual pedestal height provided by this 3 step 4ft step ladder is 2.6 ft only; the figure of 4ft as advertised about the product is actually the total length of the complete product.
That is why i want to return this product.
But pepperfry people are not giving any heed to my complainst and requests.

I am harsh choosing
I purchased a bed from papperfly.
Ordered no.[protected].
Their is no fitting inside.
We complaint many time
No response
Why they delivered defective bed to me.
We buy bed on line.
We call them and they reply us we do in 24 ours.
If product is not having fitting then why they deliver to us.
Still bed is not joint.
The company responsible for check their products and supply to consumer.

I had ordered la opala diva plain fluted opal ware bowls - set of 6 online, through pepper fry on 29 sep, 2018 because they were available at a very good price and images also looked good to me.

On 3 oct, 18 when order was received, what i found was that i was cheated and i did not get the original product from them. No brand marking on the bottom of the bowl & bad quality.

And on top of that, i cannot even return that because that is not damaged... I did not get there return policy too. When i tried to explain them that i do not wish to keep the item... They can't because according to them, only damaged or broken will be returned.

In short, horrible experience, wastage of money, fake product, not at all reliable website to order any home crockery or anything from them.

Purchased one bed from pepperfry worth 11000. The quality of the wood is so bad that is got broken when 70kg weighted guy seat on it. Initially i was thinking it is problem from dealer and pepperfry will solve it. But pepperfry completely denied its duty. I just lost my 11000. And pepperdine just says sorry nothing else. I have seen many complaints about them. They are doing fraud business. Dnt even think of buying from pepperfry.

I had ordered 2 door wardrobe from pepperfry, it came in and they assembled it here in the house, its very light product and the back side sheet is so thin that if you punch it hardly that it will break easily ! So I initiated the return as I was not happy with its quality, but there was no response even after 3 days though they sent a msg saying they ll get back in 48 hours, so I called up the customer care and they said thier policy says that they cannot accept the product back unless it was damaged I was not happy with their response so I asked if i can speak to the higher authority, so some person called me the same day I was explaining my concern but that person said the same things too n in between he disconnected the call ! This is really frustrating, first careless customer service people, second No better product description, third No option to cancel the order request ( this is the worst thing in a online shopping), fourth - if there is a space to write that there is 7 days return option available in bold and big letters please do also mention below that it is for only the damaged goods not in some hidden return policy which nobody reads. You're misleading the customer with false advertising!

Order id[protected]/[protected], i got a damaged product and with missing parts on 18.09.2018, i returned the product immediately but till now i didn't get a refund.
I want my amount of rs. 11289.00 approx. To be refunded.
Pepperfry have been cheating me, their refund section customer care people have been continuously feeding me with lies deliberately.