Pepperfry Complaints & Reviews

I bought a frying pan from the pf site which the site claimed was nonstick.
After a single use i realized that the pan was not nonstick. I further confirmed this with the manufacturer and then raised a return request. However pf refused to process the request as the pan had been used. Although i pointed out to them that in this case their site was at fault for providing false information based on which i had made the purchase and that their error could only be discovered by using the pan, instead of apologizing for their mistake and processing the return they have not taken any action.

Hi my name is Arjun. I ordered a furniture that is shoe rack from pepperfry app on 4 Sep 18 and delivered on 17 Sep 18.The shoe rack was needed to be installed but carpenter told us it will not be installed due to the some damaged part of it, so we need to change some part of it.I had wrote 3 mails and around 20 to 30 calls to pepperfry but they are not listening to me.I even cancelled the item but they are not reverting me back.Please do something if you can.My order no was[protected].

I have ordered one selvel target set of 3 containers on 17 september 2018. It was showing ordered will deliver you before 02 october 2018. Suddenly 23 september 2018 one mail came product already delivered. I am staying in trichy. I didn't get any call or any message. While contacted to the customer service they told me, we 'll take 3-5 days to check. Till now, i am not getting my ordered product nor money. While contacting the customer care, they are telling, we'll update you. But from their side they haven't called me or message me once also. They are not replying with proper information also. While asking my money back also they are telling not refund my money only telling, give me some time, we'll get back to you.

I have ordered one dinning table on 27 august 2018. It was showing ordered will deliver you before 18 september 2018. Suddenly 12 september 2018 one mail came product already delivered. I am staying in hyderabad. I didn't get any call or any message. While contacted to the customer service they told me, we 'll take 3-5 days to check. Till now, i am not getting my ordered product nor money. While contacting the customer care, they are telling, we'll update you. But from their side they haven't called me or message me once also. They are not replying with proper information also. While asking my money back also they are telling not refund my money only telling, give me some time, we'll get back to you.

Hi,

I have ordered the product (Brown polypropylene hanging planter by rajesh - set of 12) in pepperfry.com site, i received the product after 10 days.

After receiving the product i didnt liked the product because the colout was not the same as shown in the site.

I have raised a request for returning the product but they denied saying that it is against their rules
I cant use this product as i dont like the product

Order no:[protected]

Hi, i have purchased sofa from pepper fry online which was delivered to me on 6th july and from that day till day i am just calling and sending email to customer service for the defect and to get it resolved. But even after assuring that person will come for solution but no one turned up. Still sending reminders to them but they are not serious about customer and feeling cheated by pepperfry. Such a sham and pathetic service.

My order no is[protected]

We have placed order on pepperfry website on 26th aug-18 for 1 nos wrought iron cot with reference order no :[protected] & yet to receive final conformation call from carpenter fro assembly. Since last 3 days, we are sending request on your toll free no to service our request, however apart from only taking down the request, there is no action done

We are facing trouble, since we are unable to open the pack & do the assembly

15 aug 2018: order placed and payment made
17 aug 2018: i got a call where in the delivery agreed for 18 aug before 1pm.
18 aug 2018: delivery promissed but not delivered - making me wait for whole day.
19 aug 2018: called customer care and spoke to valencia miranda - she did not even create a service request.
24 aug 2018: promissed a delivery but again wasted my whole day without delivery:
Created service request em[protected] which they closed without resolving the issue
When i reported, they created another service request em[protected] and closed very next day without any resolution.
25 aug 2018: when i reported this, they created another service request em[protected] but as usual they closed the service request but neither delivery made.

In the process they wasted my 5 days without any action.
26 aug 2018: i receved a call from tanuja, who seemed (Or pretended) to be a professional, she agreed the lapses from pepperfry and promissed me to do the delivery and the carpenter at the same time. That was to be on 31 aug (Friday). I agreed as she seemed professional and understood the previous horrendous experience dealing with pepperfry.
31 aug 2018: tanuja called me and said she is unable to trace the shipment/book shelf, hence she asked for 48 hours more.
1 sep 2018: no response/status whatsoever from tanuja/pepperfry
2 sep 2018: no response/status whatsoever from tanuja/pepperfry
3 sep 2018: no response/status whatsoever from tanuja/pepperfry
4 sep 2018: no response/status whatsoever from tanuja/pepperfry

The aimi single bed was ordered on 14th of august and delivered on 28th august with low quality so the carpenter didn't assemble it properly i was not there at that time i am out of station. We assumed it will be replaced or return the product. However the customer care executive told me we cant exchange the product even i asked them to place something which gets delivered sooner they are not ready to do that i even ask them to not to refund just put that money in wallet. I am a fairly regular customer of pepperfry and find their attitude pretty unprofessional in not agreeing to my return request. Pepperfry forced me to file fir against and for legal notice which i have issued.

I have booked hindware chimney on 16th aug and as per the initial status it was supposed to deliver by 28th aug. But not delivered so far and no status update and also no response from customer care. Says investigating.

It was very bad experience and not seen such worse in delivery of the products.

Now i am in doubt whether i will get my order or not.

Pls help me if some one came across such situation and how it was resolved.

Thanks
Srinivas

Regret to inform that the table is of the poorest quality and the images that have been put up on the website are thoroughly misguiding and misleading.
The table has caught fungus. Because it is a study table, my books and everythg has got spoilt.
Who is going to be responsible for this act!

i expect the company to solve my issue by picking this horrible product from my residence and refunding the amount back to me.
also would request ppl not to use pepperfry products
the website is highly impressive but beware it misguiding also.
none of the products are worthy of the price they charge,

This is with reference to my order no.[protected]. The wardrobe supplied is defective. The back panel is cardboard only. It's very thin. Even on slight pressure it's getting moved. It is not even firm. It can be broken easily with a punch.

The company website mentions the thickness of the wood as 15mm. However, the back panel is hardly 3-4 mm in thickness.

I would like to return it and get a refund. Or else the back panel should be replaced with a solid ply.

I am attaching video and photos of the product.

Order (O. No[protected] daiki queen bed on 10-may-18 and delivered to my doorstep on 18-may-2018. Need to assembled my own since they can deliver product to my door-step but cannot send carpenter to my location.

After usage of 90 days, white/black fungus was all over bed top, side and spoiled my mattress. Could also affect health if not noticed on time.

Report this issue to pepperfry, a very very sweet lady called...

Bought bed and 2 wardrobe 6 doors, the bed is totally defective and broken. The wardrobe has thin sheets of a low quality secondary material, also they have provided plastic lock and key none of this was mentioned in the product description on the website or the pepperfry vadodara studio and so they mislead the consumers saying its engineered wood on all sides which in reality is not. The items do not match the description and are not at all up to the mark.

The products were delivered on 26august 2018 and since than i am in touch with the pepperfry team but have got no response from them till date.

I demand a complete refund of my money, have purchased goods approx 50000 inr and this is what i get? Plastic locks and key and third class wardrobe with sheets that are as good as cardboard sheets none of this info was mentioned in the product description nor did the pepperfry studio manager mr dhaval rana disclose all the facts pertaining to the low quality of the products. This clearly shows how pepperfry cheats and misleads the consumer till date i have not got any reply from the company.
I demand a full refund asap highly disappointed by pepperfry.

Based on my past experience (each time it was horrendous, first waiting for endlessly for the delivery and then followup rigoreously for the carpenter to come and assemble the items orders) this time I wanted to ensure the product delivered will be verified by the carpenter so that later he would not take money from customers stating few parts (Nuts/Bolts etc) are missing, hence customer is being charged.

I placed order 15 Aug 2018. (Even there was fraud - first the delivery date was given as next day, and the prize was shown different), but when I placed the order (Made the payment), I was shown higher price and also the delivery date was shown one week later.

17 Aug: I was given a call regarding the delivery of the book shelf I ordered (Order Number[protected], that the delivery will be made on 18th Aug (Sat) he said the standard delivery time is between 11-4. I requested him, as I will have to go out, I requested him to arrange for the delivery before 2pm for which he agreed.

18 Aug: I got two sms, one was the contact number of the person who would deliver, and the second number was the carpenter. I tried calling both these numbers but the numbers were either constantly busy or they were rejecting my calls. At 1:30 the delivery person received my call and said he is in Nerul and by 4pm he would be able to deliver. I told him about my request to delivery by 2pm as I had to go out. But as usual, these are group o[censored]nethical and unprofessional goons said he would be delivering only by 4. Then I told him, since the carptenter is not picking my call, I asked him to co-ordinate with him and get him along which he agreed. But despite of me waiting, he did not deliver, he stopped picking my calls too.

18 Aug: I called customer care and spoke to Valencia Miranda, who seemed a complete new staff, she neither had capabilities to understand nor provide a clear answer. She assured me she would be ensuring the delivery and assembling would be made on 18th. I told her if it does not happen, then I would like to cancel the order. I asked for the manager for which she said Manager would be calling me next day, until date I havent received any call from anyone.

21 Aug: I received a call from someone informing me about the delivery of the shelf to be made on 22nd, for which I replied him, since 4-5 days I am told the same thing but sofar the delivery and assembling has not been made. He said he would do the delivery by 22 Aug in the first half, for which I agreed.

22 Aug: The delivery person called me at 10am asking me if he can deliver the box before 12, for which I replied him, I want the carpenter to check and confirm that all the parts are there, only then I would be confirming the receipt of the order. He replied, the carpenter is local carpenter and would be available in 30 minutes. I told him - it is standard statement I hear each time but in reality it will be then left on the mercy of the carpenter to decide which day and time he would be interested to visit and do the assembling. Hence I asked him to come along with the carpenter by 12noon.

22 Aug: The delivery guy came at 11:45 but carpenter was not there, he again started telling me the same story; 'The carpenter is on his way, he will be reaching in 15-20 minutes' for which I asked him to wait for 15-20 minutes so that he can check and I then confirm the delivery. He said he has to make delivery of other items, but I told him you may leave the items and come later to take my signature, by then the carpenter would have assembled. Then he called the carpenter and I could hear their conversation - the carpenter was not in a mood to come that day, but the delivery man said the carpenter is coming in 30 minutes and asked me to confirm the receipt, I still refused saying - unless I ensure the packed box is not damaged and all parts are availble, I can not confirm. I also explained him the last few horrible experiences I had with pepperfry. He then took the box and said by evening he would be delivering the same. But since then nothing has been done.

This is truly frustrating to see a group of thungs taking customers for granted, they neither understand customer'r pain, and a group o[censored]nprofessional support staff truly frustrating customers. It is more than a week and I still have no clarity about the refund. I approached police commissior who suggested me to approach consumer court as they usually do not handle such cases, I have lost 5 days waiting for the delivery and assembly from pepperfry. I wonder a brand like pepperfry is doing this.

I want a complete refund for the order I placed and paid the payment. Not ever would I be approaching pepperfry for the past experiences (Consistently unprofessionalism and unethical)

Bought a bed from pepperfry. While buying i had asked both the customer care and carpenter about the quality of them bed and lifetime and they both said 3-5 years etc. But within 4 months the slabs of the bed have broken. The local carpenter says that the wood was not of good quality. The refund account manager agrees to it but has denied any sort of replacement as their policy for the same is only 7 days after that they only cover lose bolts for the 12 months warranty. Need help with the same.

Case reference #[protected]fu1520639-s-pm1499. The items do not match the pattern we expected. Also, there was an issues with the fabric of the cushion material (Acrylic) which irritated my wife's skin.

I received a curt reply saying that the return was not acceptable as it did not meet pepperfry returns policy.

I have never experienced such poor customer service. Amazon puts pepperfry to shame.

Their claim of 'easy returns' is misleading and they are mis-selling their goods.

Base on this experience, its another customer lost to them.

I have ordered the "poland ergonomic chair in black colour by chromecraft" from pepperfry order id:[protected], i was surprised to see that delivery date is one month from the date of booking, i had asked them to cancel the order which is not yet delivered, pepperfry is denying. They don't even have easy way to cancel the order, you need to make time & call them, there is no diy way.

Please help to cancel the order

I requested for the order placed on 29th July'18 at 10pm to be cancelled, however your customer care executive Sana said it can't be done. I checked the status and it shows the same status since 29th July'18 (order confirmed) I was very honest that I had ordered for a sofa through another online website. I had ordered for 1 single seater sofa and 1 two seater sofa. The single seater was delivered and the 2 seater was cancelled by the other company. This is the reason I ordered for another sofa through your website, however I just received a call from blue dart stating the sofa which I had ordered from the other company is out for delivery and will be delivered today. If you had already shipped the sofa I can understand that it cannot be cancelled, however the status for the last 2 days has been the same (order confirmed) it is not yet shipped. Request you to look into this and help.

I had ordered a shoe rack of 10, 000 and it was received and assembled by someone else in my home as i was out for my honeymoon during that time. Since this was supposed to be a wedding gift, we didn't have much idea about the size of the rack. Once we arrived back and saw the same, we realized its pretty small than what we expected. Ofcourse the return period had already gone.
I have at least ordered 5-6 things from pepperfry from multiple accounts for my home during this period.
All i need is a small favor in which if the "new" shoe rack can be taken and i will buy one of same or more prize instead of that!
Please help me in that coz i will really be grateful.
I know your policies, etc but this is a favor being asked from a very regular customer, hoping for a positive response!