Pepperfry Complaints & Reviews

Regret to inform that the table is of the poorest quality and the images that have been put up on the website are thoroughly misguiding and misleading.
The table has caught fungus. Because it is a study table, my books and everythg has got spoilt.
Who is going to be responsible for this act!

i expect the company to solve my issue by picking this horrible product from my residence and refunding the amount back...

This is with reference to my order no.[protected]. The wardrobe supplied is defective. The back panel is cardboard only. It's very thin. Even on slight pressure it's getting moved. It is not even firm. It can be broken easily with a punch.

The company website mentions the thickness of the wood as 15mm. However, the back panel is hardly 3-4 mm in thickness.

I would like to return it and get a refund. Or else...

Order (O. No[protected] daiki queen bed on 10-may-18 and delivered to my doorstep on 18-may-2018. Need to assembled my own since they can deliver product to my door-step but cannot send carpenter to my location.

After usage of 90 days, white/black fungus was all over bed top, side and spoiled my mattress. Could also affect health if not noticed on time.

Report this issue to pepperfry, a very very sweet lady called...

Bought bed and 2 wardrobe 6 doors, the bed is totally defective and broken. The wardrobe has thin sheets of a low quality secondary material, also they have provided plastic lock and key none of this was mentioned in the product description on the website or the pepperfry vadodara studio and so they mislead the consumers saying its engineered wood on all sides which in reality is not. The items do not match the description and are not at...

Based on my past experience (each time it was horrendous, first waiting for endlessly for the delivery and then followup rigoreously for the carpenter to come and assemble the items orders) this time I wanted to ensure the product delivered will be verified by the carpenter so that later he would not take money from customers stating few parts (Nuts/Bolts etc) are missing, hence customer is being charged.

I placed order 15...

Bought a bed from pepperfry. While buying i had asked both the customer care and carpenter about the quality of them bed and lifetime and they both said 3-5 years etc. But within 4 months the slabs of the bed have broken. The local carpenter says that the wood was not of good quality. The refund account manager agrees to it but has denied any sort of replacement as their policy for the same is only 7 days after that they only cover lose bolts...

Case reference #[protected]fu1520639-s-pm1499. The items do not match the pattern we expected. Also, there was an issues with the fabric of the cushion material (Acrylic) which irritated my wife's skin.

I received a curt reply saying that the return was not acceptable as it did not meet pepperfry returns policy.

I have never experienced such poor customer service. Amazon puts pepperfry to shame.

Their...

I have ordered the "poland ergonomic chair in black colour by chromecraft" from pepperfry order id:[protected], i was surprised to see that delivery date is one month from the date of booking, i had asked them to cancel the order which is not yet delivered, pepperfry is denying. They don't even have easy way to cancel the order, you need to make time & call them, there is no diy way.

Please help to cancel the order...

I requested for the order placed on 29th July'18 at 10pm to be cancelled, however your customer care executive Sana said it can't be done. I checked the status and it shows the same status since 29th July'18 (order confirmed) I was very honest that I had ordered for a sofa through another online website. I had ordered for 1 single seater sofa and 1 two seater sofa. The single seater was delivered and the 2 seater was cancelled by the other...

I had ordered a shoe rack of 10, 000 and it was received and assembled by someone else in my home as i was out for my honeymoon during that time. Since this was supposed to be a wedding gift, we didn't have much idea about the size of the rack. Once we arrived back and saw the same, we realized its pretty small than what we expected. Ofcourse the return period had already gone.
I have at least ordered 5-6 things from pepperfry from...

I had placed an order for honey oak finish side table from perpperfry which was delivered as per timeline. However the drawers. Had defect as it would get stuck. The carpenters were sent twice but was un repairable. Finally they replaced on 7th july 2018 the product but with differenet finish (Teak ginish). Its been almost a month that i have been follwing with the customer care team with the picture of tge product order vs delivered and...

Hi
Given below are the details of my two orders both of which are having issues.

Fn1678829-s-pm25358
Shipment status: delivered
Shipped on: 6th jul 2018
Shipped by: hand delivery
Awb:[protected]

The order is of non std size and having too large gaps between the bars that any kind of mattress is falling through it hence i had initiated a return the very next day after delivery....

I had ordered a table lamp on June, the 18th ( order ID[protected]. The product was delivered on the 29th June in a damaged condition. I reported the matter to pepperfry requesting a refund. Mr. Karanveer Singh, account manager agreeded to have the damaged lamp picked up and a full refund. However, despite numerous emails and phone calls neither the damaged lamp has been picked up nor my money refunded. I am at my wit's end with with them....

The cabinet was ordered on 15th June and arrived on 26th June with one foot broken so the carpenter sent it back. We assumed it will be replaced. But after waiting for 3 weeks and no communication from the company finally we contacted the company (pepperfry) and realised that they were aware but had not done anything about it. The customer complain Number promised to revert with the issue within 24 hours which happened in 26. Gayatri from...

Pepperfry is number one chor and biggest cheaters - i'm sorry to say... Real pathetic working attitude of your company and don’t confuse me with the facts! I know very well now i have been cheated by pepperfry. There is no label found on the product roxx. Even there no separate box for jars, all jars with any company label sold to me. The quality of the product is very poor. Pepperfry seems to be making money like this solding local prodct.br...

I have ordered an engineered wood book shelf from pepper fry this January (6months back). The shelves inside is bent and doesnt seem to be of good quality. I have requested for a resolution since the warranty is of 3 years. However the customer care executive told me its wear and tear issue and denied the replacement / refund for the item.the initial reason they have told me was that it’s was due to monsoon it’s showing the damage when...

I had ordered for green cotton queen size bed sheet - set of 3 by swayam
Vide order no[protected]
The product page did not mention "fitted elasticated" bedsheet. Product page on pepperfry website can be referred for the same. Refer image uploaded

But what i have received is a fitted elasticated version of the said bedsheets as can be seen from the image uploaded. And that is of no use to me.
I am a fairly...

This is our first purchase from pepperfry and we had a horrible experience. Just 3 months of bare minimum usage and suddenly the settee just broke off injuring my 4 year old daughter badly on the head while she just went to sit on it which she normally does not. Our mistake was that we never checked it when delivered and kept it in its original packing inside a closed room as our house was getting furnished believing the delivery boys when...

I had ordered a table last night. Within half an hour, i had dropped an email requesting cancellation. Today, i had a chat with two of their customer executives. One of them was extremely rude to me. "you should have thought before purchasing...", "you should have read our policies". I requested a call with the manager and they told me that they don't have the authority to do that.

What kind of service is this?

And...

I ordered a king size bed from pepper fry.com - https://www.pepperfry.com/garren-king-size-bed-with-storage-in-wenge-color-by-home-1681896.html?type=clip...⇄

As per attached image from the website, there is storage space under the bed with the base connected to bed.

When I received the product, I was shocked to see that the storage space was just simple thin sheets which are not even connected to the bed...