Claimed

Pepperfry Complaints & Reviews

2.7
Last updated Mar 23, 2024
Complaints 1617
Resolved
825
Unresolved
792
Quick Links
Statistics
Share
Contacts

File a complaint to Pepperfry

Having problems with Pepperfry?

File a complaint and get it resolved by Pepperfry customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Pepperfry
Customer Service Contacts

Pepperfry Phone Numbers

Toll free
1800 209 7379
135
127
Phone
+91 22 6157 6157
96
57

Pepperfry Website

Pepperfry Head Office Address

Office No 301, Kohinoor Complex, Kurla West
Mumbai
Mumbai City District
Maharashtra
India
400070

Pepperfry reviews & complaints page 44

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Address:Thane, Maharashtra, 400608
Website:Pepperfry.com

Hi, i had ordered a recliner for my dad and by mistake wrong address got selected in their app. I immediately called them to get it rescheduled to my dad's address, but they blatantly refuse to help. Such poor customer service. According to them, we are all superhumans who are not allowed to make mistakes. Their agent asks me to receive the order (Delivery of which is about 20 days away) and reship it to my dad's place. The order is not even...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sudeshna_Banerjea
from Kolkata, West Bengal
Report
Copy

late delivery and poor response while tracking order

Address:712201
Website:www.pepperfry.com

I had booked a kiyoko study table on 10 april, 2018 from pepperfry but now it is may 4th and still i have not got my product neither any notification regarding it.
When i tracked my order on their website it is saying that it is still being shipped even though according to the website, it should have been by 2nd may. It's my first time booking a furniture through an online portal but such bad service is shouting to me that it was not...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Chandigarh, Punjab, 160022
Website:www.pepperfry.com/write-to-us.html

Ok So here is the issue, PepperFry online store has one of the worst customers experience when it comes to returns.

I was one of the regular customers who had purchased many items from them until that day when I ordered something and wanted to return the very moment I saw... what was delivered.

But here is the catch, Online Store like PepperFry have a very well defined strategy to ensure returns can never see...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
priyankamohantylisha
from Bengaluru, Karnataka
Report
Copy

pepperfry product cancellation order no-304005996

Address:Bangalore, Karnataka, 560037
Website:www.pepperfry.com

I ordered a Chair [order No[protected]] from Pepperfry on 5th-05-2018 in morning.

And the same day, in evening I changed my mind and tried to cancel the order from site, but there was no option to cancel the order so When I called the customer care, they are saying there is no policy for cancellation
when I check the delivery date is 1 month and shipment from a warehouse not yet done .
I am surprised that when...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
J
Jyotsana S
from Kollam, Kerala
Report
Copy

denying repair of the bed in spite of warranty

I ordered a bed from pepper fry around 3 months back. Around a month back I started using it and realised in a day or two that the plank fixing was not proper. I reported the issue and pepper fry sent a carpenter to check. On checking Carpenter reported that the plank was not fixed properly as some screws were missed. Due to this snapping of the plank, some part of the side plank is damaged. On reporting the issue to pepper fry I requested...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sandruka
from Tirunelveli, Tamil Nadu
Report
Copy

no cancellation policy

My order is[protected] for bedsheet and my husband was not sure about the quality of the product so we want to cancel the order and make another one. But i couldn't not find any option to cancel so called up customer care he was so rude and said once the order is placed it's placed and it can neither be cancelled nor can be returned. So cheap response. I will never order from this site what should i do with the product which i dint liked....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
SuhasDevaiah
from Bengaluru, Karnataka
Report
Copy

pepperfry is denying the warranty for the broken bed within warranty period

Address:560037
Website:www.pepperfry.com

Myself, suhas, i ordered the bed on 1st of october 2017 and received in 2 weeks from pepperfry.com worth 10, 000 after discount with one year warranty. The bed was unstable ever since the installation as the entire bed is made of wooden planks that are not thick and of poor quality. As i raised the concern, the carpenter convinced me saying that the bed will be fairly durable as i am about to use a good quality 6-inches mattress (Bought from...
+4 photos
Helpful
7 other people found this review helpful
7 found this helpful
4 Comments
Report
Copy
A
Akshayrt
from Bengaluru, Karnataka
Report
Copy

wrong product delivered - wooden shelf

Address:560001
Website:pepperfry.com

I ordered 2 wall shelve products from pepperfry online shopping dated 9th september 2017 - order id:[protected] and both products were not as described in terms of size both were addressed using photo along with measureable tape on 23/9/2017.

One of the product was canberra natural brown teak wood 5-tier wall shelf by divine decor. The case reference number is wr[protected].in which case seller directly contacted me & addressed...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
nsharm61
from Mumbai, Maharashtra
Report
Copy

purely a scam

Address:Mumbai City, Maharashtra
Website:www.pepperfry.com

Its about rhombus study table which i purchased from pepperfy.com

- i ordered study table on 12th march 2018 through pepperfry.com (Orderid[protected]
- i was notified tentative date for delivery is 19th to 25th march, but i didnt received it.
- between 25th to 30th march i chased up multiple times with pepperfry and they always made fake promises that product will be shipped by next day. I raised request (Verbally)...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
M
MRNambiar
from Bengaluru, Karnataka
Report
Copy

pathetic customer support from pepper fry

Address:560064
Website:www.pepperfry.com

I am reaching out to you as all my attempts were unsuccessful to get a resolution on my damaged product. I am extremely unhappy about this product of yours, the angelino bed ordered with order number[protected]. Both the legs under the headboard collapsed rendering the bed unusable. The plywood used for the head board is not of good quality and broke near the area where the legs are attached. Registered a support request with pepperfry and...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
D
Dhiraj Singh Karki
from Delhi, Delhi
Report
Copy

misguiding customer with wrong product title... bloody cheater

Address:Bangalore, Karnataka, 560034
Website:www.pepperfry.com/tsukiko-queen-bed-with-storage-in-dark-walnut-finish-by-mintwud-1475606.html

Note: do not buy anything from pepperfry... Please read all the consumer complaints before buying anything with pepperfry... Do not go after cheap price. Cheap price will give you a chance to cheap people also.
*

Let me share my first experience with these cheaters (Pepperfry).

Product title was "tsukiko queen size bed with side drawers & storage in wenge finish by mintwud" which clearly mentioned side...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sejaltanna
from Bardoli, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

poor quality product received and refund denied

Website:www.pepperfry.com

Hello,
I recently Purchased Frestol Blue Cleaning Mop with Steel Filter from Pepperfry.com.
This Product is having very poor quality as per price I given.
This product was not specified how much water capacity it will store and when I open it, I saw that it has no much water capacity to store.
Its handle for carrying bucket is again very thin, it can break any time when we lift a bucket.

I am totally...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Raviteja Potluri
from Hyderabad, Telangana
Report
Copy

wrongly advised by studio pepperfry executive

Website:www.pepperfry.com

I have booked a bed and mattress in studio pepperfry, Indiranagar branch, Bangalore.As per the executive's advise I purchased mattress, which is not at all fit for the bed, I telephoned customer Care unit and raised complaint, they told me we take the return, because of executive's mistake...if she advised me correct one same day, I would have purchased suitable mattress same day...but executive wrongly advised me...and I paid all the amount...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shobz
from Mumbai, Maharashtra
Report
Copy

worst experience ever

Website:www.pepperfry.com

I placed an order for 24 plates on 30th March, I got the delivery on 18th April that is after 20 days. I called pepper fry to help me with the return and the customer service person tells me once sold it cannot be returned. they dont have a return policy unless it is damaged. I told him that the product is not as per what i expected and also it was delayed by 20 days so i had to purchase it from somewhere else as i needed it early.
br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Akshun Kumar
from Bengaluru, Karnataka
Report
Copy

customer service problem

Hi,
I've had so many round of conversations with their customer care team. Everytime i'm told the team will get back to in 24-48 hours but every call has been made by me to follow up on this. Are you finewith this sort of customer care that you provide? Everytime i have to call and i get a new person who i have to explain the complete issue to and i cannot also get just one person who is working on my case.
I ordered wardrobe...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
mppradhan
from Mumbai, Maharashtra
Report
Copy

6 seater dining set

I ordered a Dining set 6 seater from this fraud company with order id[protected] for 50K
description said
Anne Solid Wood Six Seater Dining Set in Provincial Teak Finish by Amberville
Furniture bought from Amberville is shipped for free and comes with a 3 Year Warrantee against any manufacturing defects. we also offer you a 7-Day Easy Return window. So go ahead and buy with confidence.

The product arrived...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Ahmedabad, Gujarat, 382480
Website:www.pepperfry.com

I have bought dining table from pepperfry website order no is[protected] for approx. Rs. 15000/-. I received the same on 12th april 2018. After opening the boxes i find the product is of very poor quality, material is so cheap, surface and the edges of the table and chair is also not smoothen enough to use. So many patches were easily seen and also wood was so weak that can be easily broken upon hits of anything. I was so dissatisfied with...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
meera2211
from Mumbai, Maharashtra
Report
Copy

order delayed by one month

Address:400089
Website:www.pepperfry.com

I ordered a bed from pepperfry online. Earlier the delivery date showed at my pin number was 4th april to 7th april. As i wanted the product urgently i opted for the nearest date delivery. Once i placed my order it showed delivery date 14th april to 17th april. After few days it started showing delivery date 30th april to 4th may.

Pepperfry team is saying that they cannot help in this case. Product is in transit from gurgaon...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Puneet Bhadauria
from Port Blair, Andaman and Nicobar Islands
Report
Copy

no cost emi

Address:Kolkata, West Bengal, 700022
Website:Pepperfry.com

Had purchased items at no cost emi three months back. For first two months emi was 1306, however last emi is 2612... Just the double. My order cost was 3918... I am paying 5224. Order no[protected], order date jan 16 2018, order total 3910. This is just not acceptable from a professional company like pepper fry. Kindly refund my money before i escalate the issue....
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
deekshadogra
from Delhi, Delhi
Report
Copy

a. cancellation of order, b. change of shipping address

A. I want to cancel an order accidentally placed at wrong address. Customer support is pathetic, arrogant, ill-mannered & not helping. After going through a lot of hassels (Talking to these unprofessional guys in customer care) i have decided not to have product. Why can't pepperfry give this option when all other competent online shopping sites are giving this option.
There is no such policy on your page that clearly states customer...
Helpful
2 other people found this review helpful
2 found this helpful
1 Comment
Report
Copy

Recent comments about Pepperfry services