Claimed

Pepperfry Complaints & Reviews

www.pepperfry.com

2.7

Updated: Oct 26, 2025

Complaints 1637

Resolved

826

Unresolved

811

Good! Pepperfry values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Pepperfry step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Pepperfry

Having problems with Pepperfry?

File a complaint and get it resolved by Pepperfry customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Pepperfry

Pepperfry reviews & complaints page 44

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 403802

Case Ref No : WR[protected]
Four Door Wardrobe ordered under ID No[protected] was received on 15th May 2018. Item Opened on 20th May for assembly, found two of the panels cracked/damaged. Item return and refund requested on same day, acknowledged by Pepperfry. Same day customer care called back and promised to collect back item and refund in 48 hrs. On 22nd May additional photos were requested and sent on same day, acknowledged by Pepperfry. Every time I sent mail to check status of my return and refund request, auto reply of " will revert in 48Hrs" is sent to me. When called customer care, the case handling person Mr Naresh tells that will collect the item in 48 hrs. This 48 Hrs business is never ending. I have holding a huge parcel at my home for last 9 days and waiting for it to be collected back by Pepperfry.

I want defective item to be taken back and amount to be refunded back to me.

+3 photos

Jun 7, 2018

Complaint marked as Resolved

Pepperfry has collected the defective item and amount is refunded back to me.

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560070

Website: www.pepperfry.com

I ordered queen size edwina bed from pepperfry. My order id:[protected].
On second day of order i changed mind due to my family dislike towards product, wanted to cancel it and 3 times i had contacted to pepperfry customer care. Even the product has not shipped, they are not ready to cancel my order.
What kind of customer freedom is this? Be aware of this fraud company. I am going to make my family and friends to stay away from this fraud company. That is our hard earned money. When all other platforms like flipkart, amazon are providing cancel option, why do pepperfry cheating us? Shame on you.

Guys please stay away from this company

Jun 1, 2018

Complaint marked as Resolved

Pepperfry have cancelled my order as per my request and also refunded the amount which I have paid to the product while ordering. Thank you for your support. Hence I am marking this complaint as resolved.

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560043

Website: www.youtube.com/watch?v=_GNhugDf_XQ

Hi,

I was the one of mentality, that furniture should not be bought online but then i saw the ads about pepperfry about easy return for whatever reason.

Please find the link for the ad

https://www.youtube.com/watch?v=_GNhugDf_XQ

Then i got convinced to buy online on pepperfry, and we bought a bolten king size bed with hydraulic storage in wenge finish by hometown.

The order id is[protected].

We received the bed in damaged condition.

And when we requested for return of the product they denied saying the warranty by the vendor.

If they don't have easy returns like flipkart then why advertise falsely.

This is misguiding the consumer to make faulty decisions.

Please take strict actions on them regarding this as everyday people are getting trapped because of such advertisements.

Thank you
Kajal sharma

+1 photos

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560070

Website: www.pepperfry.com

I ordered queen size edwina bed from pepperfry. My order id:[protected]. On second day of order i changed mind due to my family dislike towards product, wanted to cancel it and 3 times i had contacted to pepperfry customer care. Even the product has not shipped, they are not ready to cancel my order.
What kind of customer freedom is this? Be aware of this fraud company. I am going to make my family and friends to stay away from this fraud company. That is our hard earned money. When all other platforms like flipkart, amazon are providing cancel option, why do pepperfry cheating us? Shame on you.

Guys please stay away from this company

Jun 1, 2018

Complaint marked as Resolved

Pepperfry have cancelled my order as per my request and also refunded the amount which I have paid to the product while ordering. Thank you for your support. Hence I am marking this complaint as resolved.

Pepperfry customer support has been notified about the posted complaint.

May 26, 2018

Updated by Sukhesh Shanabhag Wet pathetic customer care support from pepperfry, no one is ready to cancel my order. I called them 3 times and spoke. Even written to them many times. Please cancel my order ASAP

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I ordered a brown wood 9.6 inch wall clock on pepperfry on 5th may for inr 689/- and the delivery date was given as 16th may. Neither i have got the product nor the pepperfry.com people are giving my refund back. Such scamsters they are that they will fool you again and again but wont give you your money back. I request he authorites to take as strict action as possible and shut this mad house down.

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi guys... My name is priyankaa purchased the product from pepperfry... But same time we got the coupon discount of 50% from the new login id of my friend nivedita...so we purchased from her I'd also...but nowwe want to cancel our first order which is costly than ... But CUSTOMER CARE executive saying we can't refund your money...u have to receive both the order...sametime ...But we are not in a condition to purchase 2same product... ... They are not refunding our money...guys never buy anything or any product from pepperfry..its a fake organisation n have ### rules. CUSTOMER CARE executive are not cooperate .. But I want my refund Asap. After purchasing the product within a day ...we called them for refund.. That time they didn't ship our order...still they are not refunding our money... Guys..never trust on pepperfry...we want our refund. Otherwise will take legal action.Its our hard EARN money.

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400061

Website: Pepperfry

I want to cancel my order no 34081678 ordered 1 hour earlier as my wife has ordered the same product from pepperfry

I called the customer care number and spoke the the representative of pepperfry and told my story to him but they directly denied cancellation as i had just ordered the product

I need to cancel this order as my wife has ordered the same form pepperfry

Kindly help me to cancel this order

Regards

Shakeel ahmed
[protected]

+1 photos

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: www.pepperfry.com

This company does not have the basics of customer service in place. They did not inform me what time the delivery will take place and i had to waste my whole day waiting for them. Finally i had to call them and i was told they had an emergency so they got delayed. I had to call them to find out instead of them informing me about the delay. I ordered a wardrobe from pepperfry which they proudly delivered to me on time only for us to discover that after their so called tedious quality control check turned out to be damaged.
I asked for a refund of my purchase as their customer service told me point blank that there was no exchange for this particular product. Two days later when the delivery team came to pick up the wardrobe i was told that they did indeed have replacement for this product in their warehouse. So i graciously accepted their offer to bring me the replacement. All this has taken 8 days after they delivered the first time. Now after a continuous followup i have the replaced wardrobe only now i have to wait for their person to come and assemble it. Which is a vague promise from pepperfry. With so many contradictions its a wonder people are still buying from them with their disappointing service. I hope everyone reads this account of my experience with pepperfry before placing any orders with them and wasting their hard earned money on such shoddy and negligent service and products.

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have purchased TheArmchair Dining Table set INR 38000 from Pepperfry.com which delivered with TERMITE INFESTED due to which my other furniture got infected.

After raising return complaint I didn't receive reply for next 4 days from Pepperfry on5th day I got the response for asking more 2 days. In between these days my furniture got infected due their INFECTED prod, when I asked them for compensation they 1st denied after few days they were started to give me threatening calls, this spam was almost for 7 days after 7 days they informed me regarding the Supervisor who they wanted me to allow at my home. I Raed the Facebook complaint against the Pepperfry where one lady mentioned how the Pepperfry technician did the robbery at her home. It's totally not SAFE to allow them at your home. Then also I didn't deny.
After that they asked me for Bill but when I asked about confirmation on compensation they were again not ready to give me assurance for the same.

Now the time is I HAVE LOST MY PET TUFFY due to TERMITE INFESTED product and I don't know who will be the next.
Society members are shouting me to dispose the product as they are suffering health issues due to this poisonous product.

Pepperfry employees are giving me threatening calls too.
Very RUDE while talking.

If they are not doing anything wrong then why did they BLOCK Me on Twitter and Facebook when I raised complaint on social sites.

You can see the fungus in attached images.

+3 photos

Pepperfry customer support has been notified about the posted complaint.

May 22, 2018

Updated by Tripri Pepperfry Order[protected]
I have purchased TheArmchair Dining Table set INR 38000 from Pepperfry.com which delivered with TERMITE INFESTED due to which my other furniture got infected.

After raising return complaint I didn't receive reply for next 4 days from Pepperfry on5th day I got the response for asking more 2 days. In between these days my furniture got infected due their INFECTED prod, when I asked them for compensation they 1st denied after few days they were started to give me threatening calls, this spam was almost for 7 days after 7 days they informed me regarding the Supervisor who they wanted me to allow at my home. I Raed the Facebook complaint against the Pepperfry where one lady mentioned how the Pepperfry technician did the robbery at her home. It's totally not SAFE to allow them at your home. Then also I didn't deny.
After that they asked me for Bill but when I asked about confirmation on compensation they were again not ready to give me assurance for the same.

Now the time is I HAVE LOST MY PET TUFFY due to TERMITE INFESTED product and I don't know who will be the next.
Society members are shouting me to dispose the product as they are suffering health issues due to this poisonous product.

Pepperfry employees are giving me threatening calls too.
Very RUDE while talking.

If they are not doing anything wrong then why did they BLOCK Me on Twitter and Facebook when I raised complaint on social sites.

You can see the fungus in attached images.

May 23, 2018

Updated by Tripri Pepperfry still troubling me. Not giving satisfactory resolution.
My Society members insisted me to clean the product for others safety.
When my med started to clean she has fainted.
Pepperfry does not afraid to anything and doesn't care for anything.
please take action against this?

May 25, 2018

Updated by Tripri It's not yet resolved.

May 28, 2018

Updated by Tripri Pepperfry.com Employee Gaurav Mishra sending unexpected emails instead of resolution.
Pepperfry is spoiling our society's healthy atmosphere.
If an unfortunate incident happened, Pepperfry will be responsible.
It's been more than month now I have placed an order for but still didn't receive resolution.
Situation is getting panic now.
Please take action on this matter.

May 29, 2018

Updated by Tripri I am really fed up now. I lost my money, I lost my image due to this infected product.
Now Pepperfry.com is trying to change their statements.
Not ready for compensation and refund too.
What about my losses?
It's Harrassment.
I am feeling to end my life. It's getting impossible.
I am not getting my money . compensation back for what mistake. I just done one mistake. I have purchased the product from Pepperfry.
Where is the resolution?
From last one month I am fighting for my rights.
I want resolution.
Pepperfry is harassing me, my family, my society instead of resolution.
It seems Employee Gaurav Mishra is taking me personally.
Please tell me where can I share the phone recordings where Vipul Chowhan and Gaurav Mishra insulted me.

Jun 01, 2018

Updated by Tripri Resolution is not provided by Pepperfry.com

Jun 19, 2018

Updated by Tripri Pepperfry.com and Employee Gaurav Mishra harrassed me badly.
I have filled FIR against Pepperfry.com to Vikhroli Mumbai Police and issue Legal Notice too as I was not getting resolution from Pepperfry.com with the help of Online Consumer Court.
Ready for next level too. Will going to Sue them.

View replies

T

Tripri

from Pune, Maharashtra

Jun 11, 2018

It's been more than month now.. Resolution is not provided.. if consumer court is not able to give me justice then atleast let me know.

I think I have to end my life then only I will get resolution.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

My pepperfry order number[protected] is supposed to get delivered by 19/05/2018. But delivery is still pending. There is no call or mail from the company for such delayed delivery. It is total harassment and unprofessional attitude from pepperfry.

I want the order to get delivered within 48 hrs or refund of the whole order amount.

Kindly make sure my complaint is attended soon and my problem is solved asap.

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 160070

Website: Www.pepperfry.com

I have a complaint against sofa cum bed.. It’s a defected piece, the carpenter has visited and said that it cannot be repaired. Kalpesh, gayatri account managers are not giving proper response. My no is [protected]. My order no is[protected].. The same sofa is not in stock i want a refund of my item. Mr abhishek pathak please look into the issue. I have registered the complaint within my warranty period. The sofa has a defect it bends from middle and makes a sound.

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 411021

I bought a platform wall clock, but now find that the clock is too big for my living room.

I asked for return of the product, but they refused to entertain this request. They just sent an email saying that the product cannot be returned. There is no way to respond to the email since it is "no-reply" email id. They have also not updated the status of the return request on the order details on their website.

Now, i am stuck with a clock which will be a waste of money, and i have to just trash it.

So much for their "friendly" return policy, which is very very opaque.

This is lousy website. Never order anything from them.

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560068

Website: pepperfry.com

I have made a order (Order id :[protected] in pepperfry for white fibre cushion filler - set of 5 on 28th april 2018 and it got delivered on 10th may 2018. Besides, only one cushion was in good condition and remaining all damaged/pressed in set of 5. And not in useful state.

So, i made return request on the same day after calling the worst ever customer care of india. They also replied on the same day saying they wont accept return/refund and the product i received is a same product in their website.
Again, i have called customer care on 13th may 2018 (Its not customer care, some thing else i can say *) so they arranged call back with a customer care manager who has rejected my return request (He is most intelligent guy ever born in the world next to pepperfry founder.) he said if i take the cushion out from the plastic cover it will blown up. Is there any cushion available in the market like that, just curious to know. Also attached received cushion fillers image.

He said will not return/refund my amount and he disconnected the call while i was arguing on the matter.

Finally, i came know these guys are "organized looters" in indian digital era, just google "pepperfry consumer complaints" you will get hell lot of complaints, one sample for reference

https://www.quora.com/Is-Pepperfry-the-best-store-for-buying-furniture-in-India-...⇄

So i would request somebody's help here to get my amount rs 756 to be refunded. And also these guys are dangers to in indian digital era.

Dear consumers, please stay away from looterfry.com

+1 photos

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Quality is worst, as getting damaged 1st day itself and manufactured defect is also there, it may cause injury, i[censored]sed. They refused to return even one year warranty was there, such a crooked fellow, seems they have started business to earn by cheating people. Almost all home durable I purchased online from flipkart, paytm and amazon, but never faced such issue.

Pepperfry customer support has been notified about the posted complaint.

View replies

K

Kity Maity

from Kolkata, West Bengal

May 18, 2018

I need to talk about ordered furniture delivery.but their no one to receive my call in ur customer care service.i called in office tym between 9am to 9pm many times.
Very poor service

king size bed with order no. 303932967 - Comment #3101469 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Website: www.pepperfry.com

I don't remember of buying anything from pepperfry site. They just keep on sending sms advertisement. I went to their site to unsubscribe from their sms advertisements. They do give option to unsubscribe. But, it never works.

Peppery fry is purposefully kept a software flaw so that nobody can unsubscribe from their sms advertisements. Pepper fry team is dreaming that they can sell their products by forcefully flooding messages to customers.

Pepper fry team replied to complaints, but never have any email id or any source to unsubscribe. That indicates their intention, they don't want any customer escaping from their sms advertisements.

I thank consumercomplaints.in for giving the opportunity to complaint about this idiotic people.

May 16, 2019

Complaint marked as Resolved

Thanks, No more sms from Pepperfry.

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: Pepperfry

This is regarding the return of an incomplete product that i received against an order for 4 products including wood block knives set i had placed in pepperfry.

I received the product on 15th april 2018 and on the same day i had raised a return request. Till 9th of may 2018, no one from the returns team contacted me nor did they take any action.

On speaking to pepperfry customer care executive on 10th may 2018, i understood that pepperfry team has closed the case mentioning not able to reach the customer (Which never happened - i did not receive any call nor mails apart from an automailer saying that they will take action). After discussing the issue in detail with pepperfry customer care executive, i was asked to upload the picture of the product before 16th april. I have done the same and i have received a response from pepperfry team mentioning that return request is outside 7 days, hence they cannot accept the return.

+2 photos

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500086

Website: Www.pepperfry.com

I would like to replace the current mattress with the bigger size as the size i got is 72x72x8 but my bed is 78x72.
I raised a retun request but prepperfry customer care is very rude and not helping me to retun the product.
I got a call frm some representative name vipul and he was not at all helpfull.
This is how pepperfry make customer relationship.
I am not even asking to retur money, i am asking to replace with the new one.
When i was buying this mattress there it was written that 7 days easy policy.
My name is neha solanki.
[protected]

+1 photos

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 400614

I got the product on 5th May 2018 and they were supposed to send the assembly guy on 6th May.
I almost did 5 to 6 call to pepperfry and everytime they said he is coming and will do the assembly. Atlast at evening 7 PM they are telling assembly guy met with an accident in afternoon so he cant come.. Then why in the first place you guys lied that he is on his way. I have have to wait for the complete week to get this assembly done. Worst experience never gonna buy any product from pepperfry.

ORDER ID:[protected]

Pepperfry customer support has been notified about the posted complaint.

View replies

Y

Yatin Kamath

from Nagar, Rajasthan

May 17, 2018

Exact same experience for me as well. They delivered a study table more than a week ago stating the assembly guy will come the next day. Nobody came. Numerous follow ups have yielded no results. The representative puts the CALL ON hold ( maybe does some timepass with colleagues around) and then comes back on call and says he has spoken to the carpentry team in Vadodara and the guy will come to assemble the unit tomorrow / today itself / in a couple of hours. Basically ###.

Ultimately gave up and tried to assemble it on my own. It's too difficult. Now the parts are lying in one corner of my room. Wondering what to do next.

PepperFry... continue this and your days in business are numbered. You're already in 3rd stage malignancy. Mark my words.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Lucknow, Uttar Pradesh, 226021

I raised complaint but they say its wear and tear issue.

Its a product defect not wear and tear issue. It got broken because of bad material. As per me its a manufacturing defect. Please check imahes properly. Its broken from into two parts y body pressure only. What kind of beds you provided and warranty should cover the product defect.
Dont buy any product from pepperfry.. They are bad and provide wrong details regarding warranty. I lost my trust on pepeerfry.. Too bad reply from them and no calls. Refrain from pepperfry..

+1 photos

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400614

Website: www.pepperfry.com

I placed an order with pepperfry for a chair and a table. I realised that i do not need a chair on immediate basis and called them to cancel just the chair. This call was placed within 15 minutes of the order which included a waiting time of 12 minutes. (So effectively, the cancellation was initiated within 3 minutes of order placement)

The chair is scheduled to arrive in 3 weeks from the time of order placement.

I am surprised that the company does not have an immediate cancellation policy of 24 hours which almost all companies follow. This is absolutely ridiculous and absurd. I'm thinking of escalating this with higher authorities with regard to general consumer protection.

I have no choice but to accept my luck.

Pepperfry customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines