Pepperfry Complaints & Reviews

Today i placed an order:[protected]Eveready led bulb combo 14w - 6500k pack of 3) qty 2 for rs 1071.
After placing the order i realized that i placed order on a wrong company with wrong number of qty.
So i wanted to cancel it. But i could not find any provision on their portal for it.
I called their support center on[protected] and inquired about cancellation, mr. Anorooth confirmed the above.
I requested...

I have placed two hanging lights order number:[protected]. We wanted to have this for our new home, and this is getting delivered two weeks after housewarming. They don't have patience to talk to customer or assure the product will get delivered soon. Never seen any company who don't have an option to escalate the issue. Even though you have genuine reason to cancel the order.

As a customer i am giving them alternative solution,...

The customer service is pathetic. I don't understand this online store as there is no return policy.

We had bought hanging lights from pepperfry online store. Order number[protected]. After the booking the delivery date showed 3weeks delay so we decided to cancel the order. Unfortunately this special online store doesn't have return policy nor exchange policy. We even requested to put the money in their so that we shall order...

Hello Team..I have bought the above mentioned product in the month of April. It was all good until yesterday, al of a sudden the door clips got detached and the bottom clip came out of its original position. Now we are facing problem coz the wardrobe door is not getting closed.

Please consider this as high priority and send your people to fix it. I am attaching those pics below.

Regards,
Praneethbr...

Wrote a kinda review here, not hoping these guys would solve my complaint, but the fellow c=customers could be helped.

They not even called or mailed me a single time, i already threw away the bean bags bought from pepperfry… that's another forgotten story.

Amid all this, today i could see my complaint or review against pepperfry marked as resolved without my intervention at all. Also mailed the support team...

I have placed an order on 24th apr 2018 which delivered on 9th may in damaged condition. Whole dining table set is termite infested and due to that damage my home furniture got affected for which pepperfry is not ready for compensation and refund too.

Their employees are too rude.

It's been more than month now i was waiting for mutual resolution but pepperfry forced me to file fir against and for legal notice...

I ordered this item on pepperfry on 10th Jun and item delivered at my address on 14th Jun. The item was completely damaged/mashed condition, hence, I placed return/exchange request immediately on very same day along with an image of delivered item. I called pepperfry customer care team many times and every time I was assured to get a call from their return dept as customer care team cant do anything in this matter but I never get any call,...

Company pepperfry mumbai
Order id : [protected] dated 30 may 2018 of pepperfry
Phone [protected].
Email [protected]@pepperfry.com

Dear team,
This is in reference to my order id:[protected] on m/s pepper fry, mumbai
The online ordered item is described as “stainless steel insulated hot and cold sipper water bottle”. Anyone would understand it as a stainless steel water bottle.
Please note...

I ordered 3 tables and tried cancelling 2 of them. But i am not able to cancel any orders. Please help. I have sent emails to founders, hopefully they respond.

[protected]
[protected]
I was not aware of these unique return policy's, they have advertisement saying easy 7 day return policy. I feel cheated
All major websites have cancellation policies.
Please please help.

Best
Vj...

Falling prey to the big brand name i. E pepperfry i ordered a sofa on 11th may 2018 order id[protected] which was supposed to be delivered by 8th june 2018 on not receiving the product even after committed date i called there customer care and requested to cancel the order mr alex there representative after much argument confirmed cancellation and asked me to wait for 24 hours to receive cancellation confirmation. After a day i received call...

It's been around 5 minutes, i placed a order with pepperfry.com and i want to cancel the order. Pepperfry customer care says they don't have cancellation policy. The item it not even shipped.

Spoke to customer care and they are blatantly denying to cancel the order. This is arrogance at its best. Anti-competitive, anti-consumer in my opinion. There's not one other e-comm site that has this arrogant policy....

Order no[protected] Complaint No PH[protected] & PH[protected]

The Product was purchased for Rs.9999 on 13 March 2018. The product is being used as a corner table and is practically unused. However the product has expanded and has developed cracks at the sides.

The carpenter from pepperfry visited on 10 June 2018 and admitted its defective wood which will keep expanding and there is no point in repairing...

I placed an order with pepperfry and by mistake i ordered the wrong sized item. I realized my mistake and called them to cancel within 10 minutes of placing the order.

The items are scheduled for shipping only after 2 days. However, pepperfry refused to cancel the order.

I had called within 10 minutes and had to stay on hold for more than 5 minutes. I am surprised that when the item is not shipped, they are...

Extremely passive CUSTOMER CARE. You have to keep poking them to get one step ahead. I bought a shoe rack and it was damaged. Same day i requested for return/replacement. Around 20 days over but nothing is happening.

MOST PATHETIC CUSTOMER CARE I HAVE EVER CAME ACROSs   Replace all...

My order id is[protected] it us a defected piece and i wanted it to be returned but its been nearly 20 days no body has done anything regarding this... Very bad service, bad quality, bad responce no help from the pepperfry team. I talked to gayatri from the management and many other from the pepperfry team but no body would help me regarding my problem. They would just keep telling me we tried to contact you but could not get through every...

Order not recieved yet, novalla neelkamal chairs,
This is a online shopping fraud, this company is order not recieved yet, novalla neelkamal chairs,
This is a online shopping fraud or you really do business.
This company is a big scam, comlplete payment done but product not recieved.
Such worst services i have not seen in my life time, how can you not deliver product even after getting complete payment.
I...

I ordered order id 30408067 a watch from pepperfry it is wrong or damaged product. Totally useless. After that pepperfry declined return request and advise contact directly to manufacture. Manufacturer is somebody roadside company which is don't have any customer care and talking like a rubbish.
Now i decided to file a complaint against pepperfry in cusumer court and cancel my all order which is i am already placed by not accept on...

This is in regards to my order #[protected], which i have placed on 20th may for a
Office chair, but due to urgent business trip out of the country i asked them to cancel.
Customer service behaved in a arrogant way mentioning they cannot cancel the order as per policy.
How will i accept the product now?? What kind of policy you, which harasses the customer??
I even asked for gift card conversion which was also...

Today i have received one bed and dining table... Bed has many scratches and dining table is also partially damaged... We immediately called to customer care and asked them to cancel our third product over which they replied they don't have cancellation policy... We are struggling hard to return these substandard products and need help to get our refund... We paid in total 40, 000 rs for all these products and pepperfry is playing with the...

Customer Care is unreachable as the number that I used to call earlier[protected] just plays hold announcements and gives wait times of "greater than 20 minutes"

Second, I sold some old furniture through their site and was given a gift card in value of 1500 which I have NEVER been successful in using for buying anything from their website. So in essence they have robbed the money....