Pepperfry Complaints & Reviews

I ordered a king size bed from pepper fry.com - https://www.pepperfry.com/garren-king-size-bed-with-storage-in-wenge-color-by-ho...⇄

As per attached image from the website, there is storage space under the bed with the base connected to bed.

When I received the product, I was shocked to see that the storage space was just simple thin sheets which are not even connected to the bed and are simply placed on the floor (see attached images). This cannot be called as a storage space and is definitely not same as the product shown on their website.

I raised a return request with pepperfry.com but they are stating this is a standard product and cannot be returned.

Please help resolve this issue.

Reference:
Order:[protected]Garren King Size Bed with Storage in Wenge Color by @home)
Customer Case reference # WR[protected]

Today i placed an order:[protected]Eveready led bulb combo 14w - 6500k pack of 3) qty 2 for rs 1071.
After placing the order i realized that i placed order on a wrong company with wrong number of qty.
So i wanted to cancel it. But i could not find any provision on their portal for it.
I called their support center on[protected] and inquired about cancellation, mr. Anorooth confirmed the above.
I requested to manually cancel the order and do reverse payment. He refused since it is against their policy.
I talked to his manager mr. Vincent to insists on my view about cancellation of my order, as exists in all the other online shops.
He again reconfirmed what his staff already said, that is "it is against their policy".

I escalated this to their customer support [protected]@pepperfry.com email.
I requested to escalate to their management to cancel my order for refund and also to incorporate the provision for customer online cancellation.

Pepperfry being a furniture selling company, try to use their outdated policy for online shopping.
This is against the interest of online users and unacceptable policy.

So request you to pressure them to modify their policy and make it competitive and acceptable to the internet age.

Thanks
Navaneetham

I have placed two hanging lights order number:[protected]. We wanted to have this for our new home, and this is getting delivered two weeks after housewarming. They don't have patience to talk to customer or assure the product will get delivered soon. Never seen any company who don't have an option to escalate the issue. Even though you have genuine reason to cancel the order.

As a customer i am giving them alternative solution, even i asked them to place something which gets delivered sooner they are not ready to do that i even ask them to not to refund just put that money in wallet and i'll buy something else for this also they do not have an option. Even if you try to be patience and give them option they are not ready to take it up. Very frustrated dealing with their customer service

Please do not buy anything from this fraud company. They only think about making money. If they can't listen to customer i don't think they are planning to stay relavent in the market.

The customer service is pathetic. I don't understand this online store as there is no return policy.

We had bought hanging lights from pepperfry online store. Order number[protected]. After the booking the delivery date showed 3weeks delay so we decided to cancel the order. Unfortunately this special online store doesn't have return policy nor exchange policy. We even requested to put the money in their so that we shall order something later. They said this is their "so called policy" which has no return n no exchange.

I suggest you never order anything from this store. There is no return policy nor exchange policy adding on to it it has the worst customer service.

Hello Team..I have bought the above mentioned product in the month of April. It was all good until yesterday, al of a sudden the door clips got detached and the bottom clip came out of its original position. Now we are facing problem coz the wardrobe door is not getting closed.

Please consider this as high priority and send your people to fix it. I am attaching those pics below.

Regards,
Praneeth
[protected]

Wrote a kinda review here, not hoping these guys would solve my complaint, but the fellow c=customers could be helped.

They not even called or mailed me a single time, i already threw away the bean bags bought from pepperfry… that's another forgotten story.

Amid all this, today i could see my complaint or review against pepperfry marked as resolved without my intervention at all. Also mailed the support team of consumer complaints website to check the same and re-open it.
Till date they didn't give any kind of response, except trying to build image here on this website by writing a reply to my comments. Instead they could
Check the products they are selling and mess up customer's life.

https://www.consumercomplaints.in/pepperfry-return-policy-bheja-fry-sarcastic-cu...⇄

I have placed an order on 24th apr 2018 which delivered on 9th may in damaged condition. Whole dining table set is termite infested and due to that damage my home furniture got affected for which pepperfry is not ready for compensation and refund too.

Their employees are too rude.

It's been more than month now i was waiting for mutual resolution but pepperfry forced me to file fir against and for legal notice which i have issued.

I hope online consumer court try to resolve this issue before court proceedings.

I ordered this item on pepperfry on 10th Jun and item delivered at my address on 14th Jun. The item was completely damaged/mashed condition, hence, I placed return/exchange request immediately on very same day along with an image of delivered item. I called pepperfry customer care team many times and every time I was assured to get a call from their return dept as customer care team cant do anything in this matter but I never get any call, however, to my surprise while calling to pepperfry again, they just lie to me as put attempts for calling since I didnt get any call except an pre drafted email stating that my item cant be returned.

I tried to escalate this to company grievance office Ms Heena sohandani, however, didnt get any response except the same auto generated mail for unable to return the item.
the company has cheated as the item shown in picture was not at all what I was delivered and post placing return request, customer service team (who I tried 4-5 times) are started misbehaving and kept me on hold for hours without even bothered.

Company pepperfry mumbai
Order id : [protected] dated 30 may 2018 of pepperfry
Phone [protected].
Email [protected]@pepperfry.com

Dear team,
This is in reference to my order id:[protected] on m/s pepper fry, mumbai
The online ordered item is described as “stainless steel insulated hot and cold sipper water bottle”. Anyone would understand it as a stainless steel water bottle.
Please note the vendor has made no mention of plastic bottle.
Please have a look at the photograph attached of the item, which was delivered to me. It has a plastic bottle inside and has only a cover of stainless steel.in effect, it is a plastic bottle covered by a stainless steel cover only. I am not interested in water stored in a plastic bottle with only a cover of stainless steel. Thus, it is mislead and wrong description. Thus, i am compelled to return the items. I would like to return the items and get refund of the amount.
In this regard,
1) i had sent emails to [protected]@pepperfry.com.
2) i had spoken to them on[protected].

So far, i have received no reply.

Hence i request you to take action for the resolution at the earliest.

Regards, jagadish

I ordered 3 tables and tried cancelling 2 of them. But i am not able to cancel any orders. Please help. I have sent emails to founders, hopefully they respond.

[protected]
[protected]
I was not aware of these unique return policy's, they have advertisement saying easy 7 day return policy. I feel cheated
All major websites have cancellation policies.
Please please help.

Best
Vj

Falling prey to the big brand name i. E pepperfry i ordered a sofa on 11th may 2018 order id[protected] which was supposed to be delivered by 8th june 2018 on not receiving the product even after committed date i called there customer care and requested to cancel the order mr alex there representative after much argument confirmed cancellation and asked me to wait for 24 hours to receive cancellation confirmation. After a day i received call from there cancellation manager ms vandana who was very rude and forced me to take the delivery and even offered a discount of further 15% to lure me which i very politely declined then she said she will check as why the order wasn't delivered on time and will get back to me with all the telephonic recordings but after a while she called and failing to share any call recordings very rudely told me that order can not be cancelled for reasons best known to her. It's been over a month now and my money is struck with pepperfry and i don't even have the product. I feel cheated by the brand which claims free delivery and easy returns. Pls help. Regards mrs uppal

It's been around 5 minutes, i placed a order with pepperfry.com and i want to cancel the order. Pepperfry customer care says they don't have cancellation policy. The item it not even shipped.

Spoke to customer care and they are blatantly denying to cancel the order. This is arrogance at its best. Anti-competitive, anti-consumer in my opinion. There's not one other e-comm site that has this arrogant policy.

Order no[protected] Complaint No PH[protected] & PH[protected]

The Product was purchased for Rs.9999 on 13 March 2018. The product is being used as a corner table and is practically unused. However the product has expanded and has developed cracks at the sides.

The carpenter from pepperfry visited on 10 June 2018 and admitted its defective wood which will keep expanding and there is no point in repairing the product.

I however received a message from pepperfry stating that the damage to the product is due to normal wear and tear and they cannot process the return request.

Post calling the customer service desk multiple times I was connected to Mr. Amarjeet Arora who stated that the carpenter has only reported that the product is non-repairable and He (Mr. Amarjeet Arora) decided that the damage is due to normal wear and tear.

I find such statement to be epitome of high-handedness and arrogance and I’m surprised at the confidence with which the staff make such remarks. The carpenter clearly said that product can be repaired but it would crack again as it would keep expanding. As such, the statement being made by Mr. Arora is a blatant lie.

Moreover how can someone sitting in office, without consulting the carpenter decide on the reason for damage of the product.

The product is unused as it is being used only as a corner-table to beautify the house. I have a separate center-table which is also purchased from pepperfry at the same time (refer the same order id). Being unused, except for the expansion and visible cracks; the product is still in immaculate condition and the shine of the product is also intact.

Basis my experience I’m compelled to believe that product automatically expanding within a couple of months is normal for pepper-fry quality expectation. Also each time I call the previous complaints are closed and shown as resolved and a fresh complaint is logged. The online ‘escalate to founders’ function does not work.

I’m shocked to be recipient of such product and service quality from a company of this repute. Hoping someone addresses my issue satisfactorily before I’m compelled to seek suitable recourse under law.

Thanks,
Snowin Dsouza

I placed an order with pepperfry and by mistake i ordered the wrong sized item. I realized my mistake and called them to cancel within 10 minutes of placing the order.

The items are scheduled for shipping only after 2 days. However, pepperfry refused to cancel the order.

I had called within 10 minutes and had to stay on hold for more than 5 minutes. I am surprised that when the item is not shipped, they are not ready to cancel.

Extremely passive CUSTOMER CARE. You have to keep poking them to get one step ahead. I bought a shoe rack and it was damaged. Same day i requested for return/replacement. Around 20 days over but nothing is happening.

MOST PATHETIC CUSTOMER CARE I HAVE EVER CAME ACROSs   Replace all

My order id is[protected] it us a defected piece and i wanted it to be returned but its been nearly 20 days no body has done anything regarding this... Very bad service, bad quality, bad responce no help from the pepperfry team. I talked to gayatri from the management and many other from the pepperfry team but no body would help me regarding my problem. They would just keep telling me we tried to contact you but could not get through every time the same line.. Every single time. Will never go for this pepperfry not a trusted name at all.

Order not recieved yet, novalla neelkamal chairs,
This is a online shopping fraud, this company is order not recieved yet, novalla neelkamal chairs,
This is a online shopping fraud or you really do business.
This company is a big scam, comlplete payment done but product not recieved.
Such worst services i have not seen in my life time, how can you not deliver product even after getting complete payment.
I am forced to lodge a complaint with consumer court delhi regarding this matter

Thank you

Mukul garg
Order no.[protected]
[protected]

I ordered order id 30408067 a watch from pepperfry it is wrong or damaged product. Totally useless. After that pepperfry declined return request and advise contact directly to manufacture. Manufacturer is somebody roadside company which is don't have any customer care and talking like a rubbish.
Now i decided to file a complaint against pepperfry in cusumer court and cancel my all order which is i am already placed by not accept on delivery.

This is in regards to my order #[protected], which i have placed on 20th may for a
Office chair, but due to urgent business trip out of the country i asked them to cancel.
Customer service behaved in a arrogant way mentioning they cannot cancel the order as per policy.
How will i accept the product now?? What kind of policy you, which harasses the customer??
I even asked for gift card conversion which was also denied, even shipment
To home city was not considered. I at least asked to expedite the delivery which was also not considered.

This is the last time i purchasing anything from pepperfry, i also recommend the same to family and friends.

Policies should be there to help customer, not to harass or put them in trouble.

Today i have received one bed and dining table... Bed has many scratches and dining table is also partially damaged... We immediately called to customer care and asked them to cancel our third product over which they replied they don't have cancellation policy... We are struggling hard to return these substandard products and need help to get our refund... We paid in total 40, 000 rs for all these products and pepperfry is playing with the emotions and hard earned money of people... We need justice asap