Pepperfry Complaints & Reviews

Hello,

I wanted to cancel the order I placed by mistake(i don't need one item there). So I called customer care within 2 minutes of placing the order. And I was told according to your terms and conditions you don't allow cancellation. But when I checked your website terms and conditions page and terms tab on the product page and didn't find any such thing.

Kindly help me to cancel this order delivery date is...

Order id :[protected]
Registered mobile no : [protected]
Contact no : [protected]
Item : barcelona coffee table by nilkamal
Reference no : ph[protected]
Order date : 6th march
Promised date : 14th to 30th march
Complaint date : 10th april

Interaction with customer service is terrible not providing any response for the pre paid product worth 3500 rupees

Still waiting...

Hey, i placed an order on pepperfry, but accidentally ordered the wrong product. Upon getting in touch with customer care, they flatly refused to cancel.
Instead, they requested that i order the product i actually wanted and that it had to be equal or greater than the product i ordered. After that, they would refund me for the first order.
Really?
Open extortion?
What is this crap?...

I bought a almirah from pepper fry and when their carpenter open it all the packing the almirah front door was broken from 2 places and i didn't expect this type of customer service from such a good company, currently now they are not excepting their fault and refusing to replaced it as well.

So this is a cheating on behalf of Peeper fry and i want that they should replace my faulty product....

I have ordered a product from Pepperfry. Attached order number and details. Below are the queries I had and there has been negative response from Pepperfry customer care:
1.
Pepperfry Team can not modify the order even after repeated requests( They still need to purchase the product).

2.
Return and exchange policy is terrible. Return can happen only on three conditions ( in case of damage, defective or...

Dear Team

The bottle is mentioned as STEEL IN DESCRIPTION, But the bottle is Plastic.

Incomplete and incorrect information is lmaking such sellers, sell the product and PEPPERFRY IS ENCOURAGING SUCH SELLERS.

Fooling the customers by hiding the full description. Even the picture is not taken from inside not to let users know the real product material.

I need FULL REFUND.
br...

I placed an order for hindware chimney (order id[protected] on 4th April 2018 while I was making the payment there was an offer that if I made payment via paytm i will receive 500₹ cashback so, i made payment via paytm but I didn't received any cashback. So, i contacted their customer support team and told them about the issue. Then they said that offer was expired long ago while it's still showing out there on their app by mistake. Then...

Order no[protected] pepperfry is the worst online shopping site i have come across . I ordered Nilkamal mattresses on mar 3 and it was promised that it will be delivered by apr 3 now its apr 6 its not delivered and the funny part is Nilkamal is saying this product is out of stock for them and they never shipped it but pepperfry is showing despatched on 26th mar .
Is this a new way of fooling people?

I want my money back...

Order placed date - 27-mar-2018.
Desired resolution - requesting to replace.

I had placed the order for the combo offer for chimney with 3 burner hob combo set size-90cm order number[protected], which should be of 60cm size, but i realize that at the same moment, but as per the pepperfry policy i can not cancel the order, now when i request them to replace it with 60cm, they are again denying it because this also not...

I have been shipped damaged furniture. The only way to report was post pics on thier site. I immediately did that. But all they sent me is a standard repeated response it's as per the product ordered and not our return policy.

Shameful idea of keeping my money. It's a order of 35000. You can't hide behind a return policy and conning people of thier hard earned money. If you have troubles with return, keep a return...

Myself sivaram prasad got the mail with 250 rupees coupon code : k15la

I have ordered pressure cooker worth 789 and discount 250 resulting net amount of 539
Even though i have applied coupon code i have been deducted 789 rupees from my account

When i cancelled the order they have told neglectly that once ordered cannot be cancelled

Please take action in them

You # please return my...

I have contacted customer support and they informed that you can place charcoal filter in seavy quinn chimney and on basis of that i placed an order on pepperfry order#[protected]. After i have researched and talked with technician of seavy and confirmed that charcoal filter cannot be used by any seavy chimney. So its of no use to me anymore, thus i called up pepperfry to cancel this order as it's off no use to me anymore. On calling i found...

I ordered an exhaust fan. But i have received a wrong size of the product. I ordered 230mm size exhaust fan but received 300mm size fan which cannot be fitted at my exhaust vent.
Still the product link says its 230mm size
https://www.pepperfry.com/luminous-vento-silver-exhaust-fan-1624425.html

So i raised a return request to pepperfry however i got a reply saying everything as per product description and as per...

Recently ordered bean bags from pepperfry.com, paid each rs.1600 for xxxl bean bag including beans. Product description says 3kg total weight, i trusted their 7 days easy return policy. After receiving the product it hardly has half the beans and almost you are sitting on the floor after 4-5 days usage. Raised a return request with them and then they started showing their true colors.

The executives at the helpline would...

Pepperfry has totally lost the plot. They are willing to lose a customer and the domino effect of it but not ready to accept return for products worth few hundred. Well done pepperfry. Your customer support team has no manners and courtesy on how to speak to there customer. Pepperfry is the most obnoxious and uncooperative portal i have come across and i am pretty sure i will ever come across. They are in the business just to loot customer...

I have ordered a sofa from Peppery fry the same has come but it is damaged and but they are not ready to take this back. they say it has been manually checked and it was correct.
and the customer service is very rude and they are ok for us to go to consumer court.

One of the customer service person said, please do whatever you want we will not return nor refund. Customer is not treated as king.

They only...

I placed an order for a Prestige Mixer Grinder on Pepper fry online on 5th Jan 2018. Details of the order are as below -
Invoice No - 17-18/559
Order No[protected]AK1649218-S-PM19514
Retailer - Mahalaxmi Emart

I Purchased the product to be used in my new house in March. When I opened the product to use on 5th March, I see that the product is of a very poor quality. I have attached pics of the mixer jar...

Pepperfry is the worst online store i have ever purchased from. I bought an expensive tv unit from them and asked for installation a couple of weeks after the delivery since my house was under renovation.

When the pepperfry carpenter came for assembly, he found that 3 panels were damaged. When i called up pepperfry, they told me that it has been more than a week since delivery so they would not be able to accept the return....

Hi,
I'm being TORTURED by Pepperfry.
Pepperfry sent wrong items & refused my return request.
Neither ready for replc nor refund.
When I confmed that I have took videos while unpacking, asked me to share but just for making fun & timepass.
Not sharing vendors details to communicate.
Being ordinary person 14500 is huge amt for me which I want back....

Hi,
I'm being TORTURED by Pepperfry.
Pepperfry sent wrong items & refused my return request.
Neither ready for replc nor refund.
When I confmed that I have took videos while unpacking, asked me to share but just for making fun & timepass.
Not sharing vendors details to communicate.
Being ordinary person 14500 is huge amt for me which I want back....