Pepperfry Complaints & Reviews

Note: do not buy anything from pepperfry... Please read all the consumer complaints before buying anything with pepperfry... Do not go after cheap price. Cheap price will give you a chance to cheap people also.
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Let me share my first experience with these cheaters (Pepperfry).

Product title was "tsukiko queen size bed with side drawers & storage in wenge finish by mintwud" which clearly mentioned side drawers.

And in first picture they are showing side drawers pics as well. And i search over google what side drawer is.

So i ordered. And when i received the product. It has only bed nothing else.
I was quite shocked with the delivery. Then i called pepperfry (Cheaters) customer care.

And told my problem that i didn't receive my side drawers, and they guys are continuously telling me that those 3 side storage is the part which you called side drawers.

Seriously!!!???

I just wanted you to search over any search engine and see how side drawers look like.

There are 3 suggestions from my side.
1. Give me 2 side drawers.
2. Reimbursement of 2 side drawers
3. Take this product and give my money back. (Best one for you)

Product details:
https://www.pepperfry.com/tsukiko-queen-bed-with-storage-in-dark-walnut-finish-b...⇄
Order id:[protected]
Case reference number: wc[protected]

Thanks
Dhiraj singh karki
[protected]

Hello,
I recently Purchased Frestol Blue Cleaning Mop with Steel Filter from Pepperfry.com.
This Product is having very poor quality as per price I given.
This product was not specified how much water capacity it will store and when I open it, I saw that it has no much water capacity to store.
Its handle for carrying bucket is again very thin, it can break any time when we lift a bucket.

I am totally dissatisfy with their product and when I initiated refund request, they denied by saying product has no missing part.

So according to pepperfry, Product quality doesn't matter.

I want my refund, what should I do?

I have booked a bed and mattress in studio pepperfry, Indiranagar branch, Bangalore.As per the executive's advise I purchased mattress, which is not at all fit for the bed, I telephoned customer Care unit and raised complaint, they told me we take the return, because of executive's mistake...if she advised me correct one same day, I would have purchased suitable mattress same day...but executive wrongly advised me...and I paid all the amount same day..that is hard earned money..they have taken the return after so many days conversation with their customer care...today(19.04.2018) I have received the return money... without my mistake...why should I have to pay money that much earlier...and without informing me they told they already closed the case...over phone...how would I know...it's almost more than a month...right now I am mattress less, why should I suffer for their mistake and nothing they have given me compensation and not even interest paid to the money, which I paid them at the time of booking...how much mental agony and stress I have faced only God knows

I placed an order for 24 plates on 30th March, I got the delivery on 18th April that is after 20 days. I called pepper fry to help me with the return and the customer service person tells me once sold it cannot be returned. they dont have a return policy unless it is damaged. I told him that the product is not as per what i expected and also it was delayed by 20 days so i had to purchase it from somewhere else as i needed it early.

He has blankly refused to take return and when i told him i will take this to consumer court, he in return is telling me no use coz they will just take your complaint and close the case.

I have been forced to keep a product that i do not want.

Such ridiculous company...I will never ever recommend anyone to purchase from pepperfry, coz if you did and you didnt like the product once its delivery they will not take it back and you will be stuck with the product.

Great way of fooling people and making money.

Hi,
I've had so many round of conversations with their customer care team. Everytime i'm told the team will get back to in 24-48 hours but every call has been made by me to follow up on this. Are you finewith this sort of customer care that you provide? Everytime i have to call and i get a new person who i have to explain the complete issue to and i cannot also get just one person who is working on my case.
I ordered wardrobe from them. The delivery date provided at the time of ordering was 12-13 april 2018. The item arrived on 8th april and we were supposed to travel during the next few days so we asked the delivery team if they could deliver at a later date to which they refused. I also asked the delivery person if i could open up the package and make sure everything was fine but they told me that it is not allowed during delivery and only the assembler should open it. I tried to confirm with the customer care if it would be okay that we had the assembly done beyond 15th april. We were not given any indication that they do not provide any help beyond 7days of delivery. When the carpenter started assembling the wardrobe today it was found that the 2 pieces were damaged (Right door & right panel) and 1 piece was missing (Smaller hanger rod). After finding the damages i contacted customer care and they now tell me that beyond 7 days of delivery we dont provide assistance (Which was not informed earlier when i called to check this).
With so many lapses in their customer service and item inspection, the customer care has the audacity to tell me that i made a mistake in reporting this issue.

I ordered a Dining set 6 seater from this fraud company with order id[protected] for 50K
description said
Anne Solid Wood Six Seater Dining Set in Provincial Teak Finish by Amberville
Furniture bought from Amberville is shipped for free and comes with a 3 Year Warrantee against any manufacturing defects. we also offer you a 7-Day Easy Return window. So go ahead and buy with confidence.

The product arrived which looked like the one in the photo but completely different material. First the table is not solid wood and this was confirmed by their own carpenters who came to fix it and the table looks like engineered wood. I told them to return as it was mentioned easy 7 days return, they refused. They stole my money and now are refusing to give it back. The Cust service associates transfer the call to the returns team and they keep giving excuses like it is same as the picture, but I can ask anyone to make the same furniture I bought it bcz of the description.

I need this furniture to be taken by them immediately. Fraud /scam company

I have bought dining table from pepperfry website order no is[protected] for approx. Rs. 15000/-. I received the same on 12th april 2018. After opening the boxes i find the product is of very poor quality, material is so cheap, surface and the edges of the table and chair is also not smoothen enough to use. So many patches were easily seen and also wood was so weak that can be easily broken upon hits of anything. I was so dissatisfied with the product bought hence i immediately marked request for return. Since there was no accurate option to explain the reason to return i choose, not as per expectation. Even after raising a request for two days, no one from pepperfry cared to contact me to understand that why i have raised a request for return. Except shobha reverted a mail standard reply that because the product is not as per my expectation they cant take it back. I had to take a pain to connect the customer care, after connecting several times i could explain my pain areas but irony is that customer care people were so rude and stubborn that they were stuck on one conclusion that they cant take it back. Staff was not at all co-operative. Not supportive and very rude. Even after explaining so much defects with the furniture nobody tried to resolve my complaint. I had also raised my complaint to grevienace redressal but no answer and resolution. There is also option given to complaint to promoters but its useless because i couldn't submit my complaint.

There are so many online companies which do similar business such as amazon.com, but i never experienced such kind of poor service. Pepperfry on wants to cheat consumers by selling cheap quality furniture to customer and steal the consumer's heard core earned money.

I ordered a bed from pepperfry online. Earlier the delivery date showed at my pin number was 4th april to 7th april. As i wanted the product urgently i opted for the nearest date delivery. Once i placed my order it showed delivery date 14th april to 17th april. After few days it started showing delivery date 30th april to 4th may.

Pepperfry team is saying that they cannot help in this case. Product is in transit from gurgaon to mumbai. They just keep displaying fake delivery dates and least bothered about the delivery. I do lot of online shopping but first time ever i have got such a worst experience.in my app it is also showing delivered.

Had purchased items at no cost emi three months back. For first two months emi was 1306, however last emi is 2612... Just the double. My order cost was 3918... I am paying 5224. Order no[protected], order date jan 16 2018, order total 3910. This is just not acceptable from a professional company like pepper fry. Kindly refund my money before i escalate the issue.

A. I want to cancel an order accidentally placed at wrong address. Customer support is pathetic, arrogant, ill-mannered & not helping. After going through a lot of hassels (Talking to these unprofessional guys in customer care) i have decided not to have product. Why can't pepperfry give this option when all other competent online shopping sites are giving this option.
There is no such policy on your page that clearly states customer can not cancel their order. It is against customer rights protection law.

B. Why there is no option or a policy in place to change shipping address (Any other human error) if i have accidentally entered wrong address. Again, this option is available on all compitent online shopping sites.

You guys train your staff to tell lies to customers in the name of policy which do not even exist. I would alert my near & dear ones to stay away from 'looters and frausters' like you through social media.
One word for you -'sick'

Hello,

I wanted to cancel the order I placed by mistake(i don't need one item there). So I called customer care within 2 minutes of placing the order. And I was told according to your terms and conditions you don't allow cancellation. But when I checked your website terms and conditions page and terms tab on the product page and didn't find any such thing.

Kindly help me to cancel this order delivery date is very far and I wanted it to be delivered by 18th April.

Order ID:[protected]

Thanks,
Preeya

Order id :[protected]
Registered mobile no : [protected]
Contact no : [protected]
Item : barcelona coffee table by nilkamal
Reference no : ph[protected]
Order date : 6th march
Promised date : 14th to 30th march
Complaint date : 10th april

Interaction with customer service is terrible not providing any response for the pre paid product worth 3500 rupees

Still waiting for the product to arrive, as promised date was 14th march waiting till today (10th april).

Hey, i placed an order on pepperfry, but accidentally ordered the wrong product. Upon getting in touch with customer care, they flatly refused to cancel.
Instead, they requested that i order the product i actually wanted and that it had to be equal or greater than the product i ordered. After that, they would refund me for the first order.
Really?
Open extortion?
What is this crap?

I bought a almirah from pepper fry and when their carpenter open it all the packing the almirah front door was broken from 2 places and i didn't expect this type of customer service from such a good company, currently now they are not excepting their fault and refusing to replaced it as well.

So this is a cheating on behalf of Peeper fry and i want that they should replace my faulty product.

I have ordered a product from Pepperfry. Attached order number and details. Below are the queries I had and there has been negative response from Pepperfry customer care:
1.
Pepperfry Team can not modify the order even after repeated requests( They still need to purchase the product).

2.
Return and exchange policy is terrible. Return can happen only on three conditions ( in case of damage, defective or wrong size details on product)

Which means if the customer doesn’t like the product they will change or refund the price.

As per the conversation I had with Pepperfry customer care Team ( Sumit), they cannot provide a solution. They have mentioned that they still need to purchase the product ( in that case they still can modify the order which they refused)

My concern is why does a customer suffer if the customer didn’t like the product or the product is not comfortable or any other issue with the product apart from damage. Online business works best with customer friendly policies.

In case of Pepperfry, return and exchange policy is not right.

Dear Team

The bottle is mentioned as STEEL IN DESCRIPTION, But the bottle is Plastic.

Incomplete and incorrect information is lmaking such sellers, sell the product and PEPPERFRY IS ENCOURAGING SUCH SELLERS.

Fooling the customers by hiding the full description. Even the picture is not taken from inside not to let users know the real product material.

I need FULL REFUND.

Please stop such fradulent activity.

I placed an order for hindware chimney (order id[protected] on 4th April 2018 while I was making the payment there was an offer that if I made payment via paytm i will receive 500₹ cashback so, i made payment via paytm but I didn't received any cashback. So, i contacted their customer support team and told them about the issue. Then they said that offer was expired long ago while it's still showing out there on their app by mistake. Then I said I don't know anything either you give me cashback or cancel my order. To which they said there is no policy to cancel the order. So, now I am stuck with the product without getting cashback. This is clearly cheating. Then they just hung up and disconnected the call.
Now, i am feeling cheated. Trusting pepperfry was a big mistake.
I am attaching a screenshot of the their payment page where there are still showing the same offer and cheating others.

Order no[protected] pepperfry is the worst online shopping site i have come across . I ordered Nilkamal mattresses on mar 3 and it was promised that it will be delivered by apr 3 now its apr 6 its not delivered and the funny part is Nilkamal is saying this product is out of stock for them and they never shipped it but pepperfry is showing despatched on 26th mar .
Is this a new way of fooling people?

I want my money back plus the interest on it for one complete month.

Order placed date - 27-mar-2018.
Desired resolution - requesting to replace.

I had placed the order for the combo offer for chimney with 3 burner hob combo set size-90cm order number[protected], which should be of 60cm size, but i realize that at the same moment, but as per the pepperfry policy i can not cancel the order, now when i request them to replace it with 60cm, they are again denying it because this also not in there policy to replace in such condition.

The product is of no use to me now due to the size difference,

Seeking for a fast response

Thanks,
Ajit pandey
[protected]

I have been shipped damaged furniture. The only way to report was post pics on thier site. I immediately did that. But all they sent me is a standard repeated response it's as per the product ordered and not our return policy.

Shameful idea of keeping my money. It's a order of 35000. You can't hide behind a return policy and conning people of thier hard earned money. If you have troubles with return, keep a return fee and advertise it.

Instead you have hired a team to repeat no return it's your money down the drain.

How can you ship any # and deny me refund. And call yourself "easy returns"

It's abusing pre-payment. Return my money. It's my right.