Pepperfry Complaints & Reviews

I bought these products at @ 700 and 2000 respective, worst plastic, it's of 120 in market and they charged 700 bucks. It wasn't avl in the market that time and size ordered was big... What they delivered is a total crap. For side table... Low quality china boards for table... Which didn't lasted even for a month... This site shall be blacklisted. No replacement offers...

I have placed an order with pepperfry[protected]
The shipping address is different from billing address, i told them to make it same or cancel the order. They neither changing the billing address nor ready to cancel the order.

I have tried calling them, written emails and calls but no resolution.
They are stubborn and giving lame excuses.
How can be a company so rigid by not allowing the order cancellation?br...

Placed order on 10th feb, received product on 14th feb.
We placed for return on 16th after two days received mail as its declined.

Its very unsatisfactory to know this, as the rear side of the product is rubber. Which will tear off after few usage which we experienced in past.
And we don't see any rear side pic mentioned of the product while placing order also.

Already today is 7th day and they...

This is the most horrible experience ive had shopping online in my entire life!! And i have been shopping online for the past 10 years but never has this ever happened!! These guys are pathetic and have no agenda to serve customers instead are doing their best to rip people off. I placed an order from their site 10 days back and the order number is[protected]. I later got a call from the seller stating that the price was wrongly listed on...

Bought a wardrobe on 3rd of Dec 2014 from Pepperfry for Rs 31534 . Today one of the wardrobe doors came off the hinges. Do not know that how does this happen to such an expensive product of a reputed brand. Anyways I called up the customer service and they refused to help me stating that this out of the warranty period. I offered to pay for the services as well however they declined even for that refusing straight away. This only shows that...

I bought mosebear led 9 watt bulbs on 13/05/2017. after one months use they fused. i contact moserbear custumer care he say to me their company closed warrenty online product by pepperfry afterthat i contact pepperfry custumer care so many time that i am suffering warrenty issue problem but they did not give me correct information they did not satisfied me worst pepperfry service...

I had ordered item id no. Fn1654817-s-pm4137 viz. Princess bunk bed in pink & white finish on 19.12.2017. The schedule date of delivery was given as before 12.01.2018. However, after much delay, contacted customer care on 17.01.2018 (Ref. No.[protected]) who assured to deliver as soon as possible. Subsequently when contacted again on 20.01.2018, they offered to refund due to damage of item, to which i dis-agreed and requested to arrange for...

Worse pepper fry products. Given different design. I never order anything from this site.

I given one degin curtains and received different design. But after 7 days i relised that. Because my order location is different from delivery location. So after came to home i relised that they given different design.

I relised that perpperfry also do frauds. I never expected that they do like this. I lost complete trust...

Pepperfry order id :[protected]
Order placed on : 12th january 2018
Scheduled delivery : 23- 27th january

There were no updates regarding delivery. So i called the consumer care on 26th and they said i will get a call on 27th. There were no calls or messages on 27th january.. So i called the customer care again and they said they will deliver on 28th, sundayor 29th, monday. I made myself available at home during...

I ordered a bed worth inr 35000 from pepperfry.com on 14-jan-2018. The delivery date quoted by pepperfry was between 24-jan and 29-jan 2018.in the middle, i received no update on what my order status was. On 29-jan, i reached out to the pepperfry customer care and inquired about my order. I was told that customer care would revert back with the order details in 24-48 hours. Customer care did not tell me what my order's status was. Customer...

Hi team,

I have ordered two things in pepperfry.com. Below are the details for the same.
Order number[protected] – aquagrand plus freedom 12 l ro+uv+uf water purifier.
Order number[protected] v-guard springhot instant water heater 3 ltr.

These two products have been delivered but no one called me or responding for the assembling/installing these products.
Can you please help to check why...

Had purchased online chest of drawers and a single wardrobe on 4th jan 2018, order no.[protected], with delivery date given between 15th to 17th january, 2018. However not delivered, called customer care, told will be delivered by 19th jan, not delivered, called customer care again on 20th jan, told will be delayed by 10 dqys from 20th jan,. Worst part is i have not been informed by pepperfry of any delays on both occasions. They do not bother...

I had ordered for three types of cushions.
1). White polyster 16 x 16 inch cushion fillers (Set of 5 by azaani) - cushions are completely compressed and has become flat like a carpet
2). Brown velvet 16 x 16 inch donut pillow cushion covers with insert (By stybuzz) - this quality is like paper, doesn't feel like velvet at all
3). Yellow velvet 14 x 14 inch kiss emoji cusion cover with insert (By stybuzz) - - this quality...

Pepperfry does not put customers first. Their only prerogative is to make money. They are definitely not flexible to customer's needs in any way. They are not helpful on the phone. I finally spoke with a manager Sumit Majumdar who was worse to talk to than the call center agents. He didn't want to listen to anything I had to say and just kept harping on the T&C of Pepperfry. They are definitely misleading customers but mentioning the "Shipped"...

In reference to the above order no, i booked a dining table on 31st dec’17. I requested for weekend delivery at the time of booking which was humbly agreed by the showroom manager. Based on the status online, i called up the team on 11th jan 2018 which was thursday and i was told that delivery is scheduled on friday 12th jan 2018. I requested again, to make the delivery on saturday which is 13th jan 2018. However nothing got delivered on...

I have placed an order for bed, wardrobe and dressing table yesterday and wanted to cancel it due to delivery issue but no one wants to help me from pepperfry.
Spoke to call centre executive and manager and requested him to please priortize the delivery process but they are very straight that this is not possible.
I requested them to get it delivered by 18th as we have an urgent requirement of this furniture but no body is even...

"Pepperfry" should rename itself as "Bhejafry" as it has the worst customer care and return policy, I had to call the customer team 7 times over a span of 3 weeks to follow up on my issues. In the meanwhile, I filed a case as instructed by the customer care agent for returns and there was on reply to the issue. I sent a separate mail to the returns team and bumped it twice and still no reply. I would highly urge customers to stop patronizing...

Dear sir/madam,

Sub : pepperfry case ref. No. Wr[protected]

I am retired commander who is 72 years of age. On 14 dec 2017 i purchased {invoice no. Pp/3503/17-18 (Order no:[protected]kd1498000-s-pm11193)} a "home belle stainless steel utensils kitchen rack
(Sku: kd1498000-s-pm11193) from the pepperfry website. I purchased this item as pepperfry is considered to be a reputable store and the website clerly...

Bought a bed from peperfry.com, after assembly the bed was shaking, i complained to customer care, after a week of lingering the case, one of account manager of pepperfry, (Naresh) called me and asked to accept the product and fix the problem by self, we will offer an additional discount of 5k rupees. I denied as the product was defective. Same day evening, i called customer care for update and i was shocked with response, they literally...

Hi

I placed an order on 04/01/2018, with order id[protected] and wanted to cancel as i wanted to buy some other item from your website as the delivery date is after 50 days of placing the order. It is a nightmare. I informed them the same day. You can even charge any cancellation fee if possible.

You guys are not canceling the order nor providing me with a store credit so that i can buy something else from your...