Pepperfry Complaints & Reviews

Quite against the wishes of my well wishers and my wife, i wanted to take a chance and order furniture on an e-commerce site. Although this category is strictly a 'look-and-feel-before-you-buy', i wanted to gauge the honesty, truthfulness and business ethics of pepperfry.

After doing a lot of research about wood types and its longevity as against the cost involved, i zeroed in on engineered wood type of mdf (Medium density...

When the purchased bed with compartments (October, 2015) was assembled by the carpenter from pepperfry, we were given assurance that service will be provided to dismantle and reassembly of the bed anywhere when contacted with pepperfry. Now we had to shift (November 2017) to a new place and when tried to contact peperfry with our query of dismantling and reassembly they say they don't provide service at all. How weird is the customer support...

I bought elegant germany ele - 1008 chimney on 5 march 2016 via pepperfry.
Warranty is to cover motor function for 5 years.in 18 months it has stopped running. Warranty services unreachable.
Invoice no. 6084
Order no.[protected]ak1368482-s-pm6104

I have visited the website of elegant home appliances and i have explained the issues several times. Yet no response.

Pepperfry made some offers...

The cot is just three months old, and day before yesterday it was my third day sleeping on the cot since we kept it for guest room, since we have a different cot for us.
The cot broke in middle of the night. Luckily i didnt get hurt.
When i contacted your customer care and raised a complaint, they closed it telling it is wear and tear issue. So they cannot replace or repair it.
Their customer team agreed the product...

I had purchased a product online Order[protected]:Isten Single Seater Sofa Cum Bed on 15th Nov 2017 and paid Rs.9822. However I was not able to unfold and use it like a bed. So called the CustomerService the very next day N requested for demo as there was no user manual as well. They instructed that I initiate a refund. However, post that there was no update inspite of repeated follow-ups nor an update on return status. When escalated they...

I ordered a set of paintings from pepperfry website but due surge prices i wanted to cancel the order but their customer care service is saying that there is no possibility to cancel and no refund. It is too much as still the order hasn't been dispatched. So many customers also facing this problem. So please take immediate action as early as possible and save many customers from this type of inconvenience. Always remember customer is the...

I have purchased an iron bed from peperfry.com for rs 5820 on 28th october 2017. Order no. Is[protected]. For assembly, no carpenter came for 4 days (As they say they get it assembled within 48 hours of delivery). The bed is of very poor quality. Its headrest and footrest are bending just with a touch. Plastic hooks between nuts are already broken. When i complaint about this on customer care, they say it is as per standard and they refuse...

I have ordered water closet from pepperfry[protected]. This is the first company in e-commerce sector which does not allow order cancellation even after a minute after placing the order. After placing the order i requested them to cancel first order and place second order. This was communicated to them within 2 to 3 minutes after payment. But, they simply declined and started asking read policy!

This was the most unfriendly...

I had purchased a four door wardrobe from pepperfry in jan 2017 and within 6 months the wardrobe has started falling apart.. Door handles broken, channels of drawers are not working... Made a complaint to pepperfry through their website giving details of the damage and pic of damaged furniture... Got response on 28.10.19 that return is being initiated... Nothing happened for ext 10 days... Contacted again today on their customer care number...

We really had bad experience with pepperfry india- we bought the coat on 17th feb-2016, order number[protected] vipra solid wood queen size bed.its not even 2years and the bed is broken, the front panel just came off and thankfully we avoided a big accident.
we contacted the customer care service they said they cant do anything as the product is out off warranty. we paid 19000/- for this product. we thought peperfry is a trust worthy...

Pathetic service by pepperfry:
I have orderd (Order id:[protected] a wardrobe from pepperfry. It's assembly is showing as 'carpenter assembly'.
But after getting the product, they are saying that they will not send any carpenter in my location.
After asking in which area they were giving the assamble facility. Their reply was 'we do not have any such facility in whole west bengal'.
I have only 1 question, why you...

For starters, pepperfry does not provide you with an email id where you can communicate your grievances concerning things like extremely inferior packaging, damaged product or poor assembly - all the issues that i faced having ordered a product - an office chair worth inr 9.4k, with them. The only way you can communicate with them is via submitting a form on their website, and all you get in return is a "thank you" note or an email quoting...

I brought an item from pepperfry which costs 12000 rs and it got delivered on 29th october. I didnt liked the look and dimensions of item doesn't suit our purpose so i raised a return request of the item.

But pepperfry claimed that they do not return unless the item is damaged. People can change there minds and as a citizen i expect i have a right to return the product undamaged....

My email to ceo of pepperfry ([protected]@pepperfry.com)

Hi ambareesh (Ceo pepperfry)
Your executive called me from pepperfry and told that this item purchased by me is poor in quality check ;
On this i asked that doesn't pepperfry check its items before posting it on website and taking purchase orders from customers..

Why should i suffer making payment and getting the payment back after 15 days with...

Hi, i purchased a entertainment unit through pepperfry in july 2017.in september 2017, within 2 months, the unit starting having defects. Since the unit is under 36 months warranty, i raised a complaint. But for last 10 days, i am following up, but no help.
Complaint number is ph[protected]On 26th october, 2017).
I spoke to agents vaishnavi, subham and their floor supervisor vincent. They all promised a call back, but never...

I have ordered 2 orpat ceiling fans on the useless pepperfry website.in website they clearly said 1 day shipment. After paid the money, i got a information that i will get the fans after 2 weeks. I was literally shocked and raised a complaint to cancel the order as soon as i receive the shipment details. (Within 5 minutes of order). The next day one arrogant person called me and said that we cannot cancel the order and they will ship it as...

I agree. Pepperfry is a fraud.

They sold me a 3rd rate waterpurifier whose mrp is rs. 7250 at rs. 4899 but claimed to have given me a rs. 12000 discount that'd make the original price at 16899 almost rs. 17000.

This product needs to be installed only by the manufacturer, otherwise the pathetically short time 3-month warranty on electronic parts is void!!

And of course, i have to pay rs. 499...

1. We had visited the pepperfry store in kirti nagar, new delhi, in early september 2017, and selected two items, viz:-
— dvina sideboard in provincial teak finish by woodsworth priced at ~inr 17, 000/-; and
— elkhorn chest of six drawers in provincial teak finish by woodsworth proced at ~inr 21, 000/-.

2. Being ex-store, we were asked by the said store to place an order on the link that would be sent on our...

Order no:[protected]
Item:- multicolour iron diwali lantern - set of 4 by house2home
As per web site four colours shown white, blue, red and yellow but they have supply white, red, yellow and black.in the description nowhere mentioned that supply will be made as per available colour.in place of blue they have supplied black colour.
In the other product item multicolour iron diwali lantern - set of 4 by house2home showing...

With reference to my: -
Order no:[protected]ak1399924-s-pm19796
Invoice date: sep 01-2017
Product: cubix 102 cf 60 cm hood chimney.
Problems:
1) it was shown in description that chimney will have baffle filter,
I received no filters in this chimney.
2) it was written in description that it will have led bulb but i got the one with tungsten filament.
Resolution:
The bulb needs...