Pepperfry Complaints & Reviews

Hi,
I want to complaint against this furniture online site "pepperfry". Its been a month i ordered a king sized bed, they delivered that in 15 days i. E. On 15th dec 2017, but the product was not complete only head support was there, no side and foot support was there. After that i requested for the replacement, since then there is no response from pepperfry and they are showing the false status of product being delivered successfully. Even we contacted the customer care many times and they were unable to tell the status of the replacement request.

Thanks,
Neelam

Hi

I have placed an order on 31st december evening. Order id:[protected] and amount: rs. 5174/- it was an order of two chairs and a shoe rack.

Before ordering i couldn’t see the estimated time of delivery anywhere in the app. After ordering and doing the payment, it showed that estimated delivery time is about 1 month. It is not feasible for me to wait for a month. I want to cancel this order.

I have contacted your helpline number, where i was told i cannot cancel the order. For any online website no cancellation policy doesn’t make sense if you clearly do not write it while consumers order. Specially, my order is not even shipped as it shows 27 days expected delivery. It could easily be cancelled. But the helpdesk refused to do so.

Resolution expected: please cancel the order and refund the amount i paid.

I have raised a complaint with the consumer affairs court. The docket number is 560159. The consumer court helpdesk asked me to mail you this and wait for your response. If you do not respond in a given timeline i will need to take a step further with the consumer complaint court help.

Regards

It's strange that pepperfry doesn't have a cancellation policy. I had placed an order or pepperfry for an incorrect product and realised immediately after placing it. It can be construed as human error, however pepperfry will just fleece you for it by refusing to entertain requests. This is a bizarre practice and these cancellation policies should be available for review upfront like airlines do so there is no confusion. Anyone may want to cancel an order and i don't see how a firm can survive by not allowing the same at least within a reasonable time frame.in my case i realised it within 45 min but i am being refused a refund. Can i seek legal help on the matter as this is nothing but consumer harassment. I am aware of a lot of people facing it so it's worth pursuing a class action lawsuit or multiple petitions against this out right cheating!

Dear Sir,

I have booking order Order No.[protected] in Peeperfry.com, but prodcut is not good, i am not satisfied this product, then i contact peeperfry customer care CEO, but person Gaurav told me i will not cancelled this product, because there are not issue this product and i am not return this product, Do what you have to do?

So please Sir help me, product is not good, material used is very low quality,
Two Drawers bottom base material is so thin Ply sheet, The price is quite expensive according to the material.So please return my Order.

i will requested to you sir, please cancel/return my booking order & refund my amount .

Regards
Anand Jha
[protected]

Order no.[protected]th december 2017 21:01:35 ist)

They are not delivering sku: fn1580207-s-pm8748 part of my order, which is a mattress.
Bluedart was not able to deliver that, as we stay in 2nd floor and there is no enough space in staircase to bring the queen mattress.
Again they (Pepperfry) have rescheduled on next saturday (23rd dec 2017), but i have not received again.
When i have called customer care, that guy (Sumit) is blaming me and misbehaving with me.
They are rude, unprofessional!!!
I want my money back and don't want the delivery

This king size bed got broken on sides, just within 25 days of its purchase from pepperfry, that too during midnight sleep, making me afraid of as it made a snap sound like sinking inside the bed. I had contacted customer care of pepperfry also, as this bed is supposed to be within warranty period upto one year from its purchase. But poor wooden framework has caused this damage..

Dining table set got delivered on 19th december 17’ and the delivery people tried to assemble it but i could not do it. There are screws which are not getting fixed and the bench and chairs have balancing issue and the chairs have poor finishing. I complained in customer care and there is no responsibility of accountability from pepperfry. Every day passing they are just telling me to wait for another day and then another day. Do not buy any product from pepperfry, pathetic customer service. Just a money waste

Hi, this is with regard to order no.[protected] wherein i ordered 2 beds to be delivered at my location. I specifically mentioned in the options available in the order page that both the products are to be delivered to me on the same date. The expected date of delivery was shown in the website as 9-13th of december. While one product was delivered to me on 10th if december, the other is yet to be delivered. Moreover, on 12th of december, they...

Yesterday ie 18th december i placed an order along with online payment to pepperfry order number[protected].
Immediately after placing the order i contacted on phone to pepperfry customer support three times call and also sent a emai complaint (The case reference number is ph[protected].) & inform that by mistake the product's heights are small and do not have shelf racks, so i should not give it, please cancel it, and return the money in my account, but he did not believe it, so please i reuested you, please refund my money in my account,

Just now on phone i was informed that company policy is not to cancel / exchange the order product & when i told that still you have not dispatched the product to me why you are behaving like this. I also told them i am the life member of council for fair business practice and believe in fair business.. Please cancel the order. But they are not agree. So please take my complaint to forward the ceo of the company to do the needful. Regards anand kumar jha, contact no. – [protected], s-225/b, pandav nagar, new delhi-110092.
Email - [protected]@gmail.com

I have placed an order for kids cot through pepperfry on 9/12/2017 and received the product on 15/12/2017 but after receiving the cot i have noticed the seating height of the cot is barely 7 inches, hence i raised a request for refund but pepperfry guys have rejected the request saying it’s mentioned in the measurements but the height of the cot is given but not the seating height of it which is completely ambiguous and with double standards of sales. I have also decided to hand write a letter to company as well as one last attempt before going to file a complaint at consumer forum.

Today ie 13th december i placed an order along with online payment to pepperfry vide order number[protected].
Immediately after placing the order i contacted on phone to pepperfry mr ajay
And also sent a emai complaint (The case reference number is wc[protected].) & inform that by mistake i had placed wrong size order of materess. I need the size 60x 78 size for my bed and so please amend the order and despatch the product as per my requirement.
Just now on phone i was informed that company policy is not to cancell / exchange the order product & when i told that still you have not despatched the product to me why you are behaving like this. I also told them i am the life member of council for fair business practice (Cfbp) and believe in fair business.. Please either despatch the correct size matteress or cancell the order. But they are not agree. So please take my complaint to forward the ceo of the company to do the needful. Regards - mdgupta
Plot number 18, malviya nagar, bhopal -462003, phone [protected]
Email - [protected]@gmail.com

I placed an order for a shoe rack on pepperfry on 8th december. I added my address in hyderabad for the same.
My order was placed, and i was told it will be delivered between 19-22 dec. I was given a link for tracking the item, which i promptly checked everyday. Nowhere in the tracking does it reflect the shipping address of the item.
It was only after 3 days, on 11th dec, when i got an email for shipping, that the details included that the item was being shipped to my previous address in delhi.
I immediately sent an email to pepperfry, as it was 9:02 pm, and their customer support lines work only till 9.
The next day i get a call that nothing can be done in this regard as the item has been shipped.
When i ask the customer care official that how was the address not updated when i specifically added a new address before placing the order, he had no reply apart from telling me to 'arrange for someone' to receive the order in delhi.
When i said that nobody will be available at the address, the customer care person just very rudely replied that he can't do anything about that.
I further stated that if it's only a matter of money, they can keep it and not refund it, but i do not want the delivery at the delhi address. But it seems pepperfry is hellbent upon forcing the product on to me despite the wrong shipping address.
I have been going to and fro with emails, to no avail. The only response i get is, 'arrange for someone. We will attempt the delivery thrice'.
I kept reiterating, that do not waste your own time and manpower, just don't deliver it; but all my requests are falling on deaf ears.
I have never had such a bad experience with any company. No customer 'care' support at all, no means to escalate any issue.
Worst experience ever.

Dear pepperfry team

I ordered for queen size double bed but you people received order of a single size bed and delivered it. That is of no use to me. Please replace it with desired size. I have tried to contact you people many times already but always get a computerized response. Please help asap.

We can talk about the possibility of the difference in price and things but nobody is giving a proper reply.

I bought two wall shelves from pepperfry which were described as "no assembly required". On receiving the package, I found that it was only parts that required complete assembly. So, first complaint: blatant lies on the website to fool customers.
Since they refused to offer carpenter service OR to initiate a return and refund after repeated requests, I decided to hire a carpenter to do the work.
Even that did not work as the that ENTIRE UNIT WAS ONLY DEFECTIVE!!
Pepperfry is fooling people without any regard for the loss of MONEY, TIME and ENERGY on the customers part. And they are not bothered enough to take responsibility. Just one DO NOT REPLY email apologising.

A two door wardrobe was delivered on 10.12.2017 to our address at Guntur, Andhra Pradesh as per our order ID No.[protected] dated 27.11.2017. (https://www.pepperfry.com/kenzou-two-door-wardrobe-in-wenge-finish-by-mintwud-1...⇄
The delivery boys told that they would not assemble it. When contacted the customer service of the company over phone, they told that they would neither provide a carpenter locally nor take back the product since the location was not a serviceable one . They told that a statement was appearing on the webpage about such indication. When we told them that no such statement was appearing they said that since the product was already out of stock, no statement of that kind would appear.
In this regard, we strongly protest that when the company is giving huge publicity of their products online and attracting the customers for online shopping, what is the use of booking them online and wasting of our money without receiving the ordered product. (https://www.youtube.com/watch?v=5ynTwIXWyhg ).(https://www.youtube.com/watch?v=nwqmldgFFiI) (https://www.youtube.com/watch?v=mb-W1p2nInE)

My order of king size bed with mattress have been delivered on sunday 10th dec 2017 at 1 pm and the assembly was promised to be done by 2.30 pm as per prior request however now the pepperfry team is denying on the same.
As a corporate employee it is not possible to be at home on working days (Mon to fri).
The customer support executive (Mr suresh) denied to raise complaint and guided to wait till eod and if the carpenter won't show up then will check way forward.
The furniture parts have been dumped in my house with no confirmation on assembly. So please suggest...

The above captioned order no. Initial delivery promised between nov 25 to nov 29... Than arbitrarily changed to 2nd dec. On 2nd morning i get a tracking e mail which says the delivery shall happened by nov 29th??? Making a mockery of themselves and my self. Till 2pm on 2nd dec the call centre advisors maintain that delivery shall definately happen by day end. At 7 pm on 2nd dec they shall it will take 3/4 more days. After an half an hour of dialogue and multiple holds am thrown a compensation packet of 10 % refund on order price if i accept the delivery after 3/4 days as if we are beggars having paid 20k in advance before 14 days and all we are interested in begging discounts. Utterly disgusting when the executives think that they can buy ethics and principals over some tossed coins... I categorically told them that i have guests at my place whose hotel bill i have to foot since the product (Trundle bed) did not get delivered on time or in extended time too... Today morning another lady calls up, saying stop complaining ur product shall be delivered by 9th dec... Are they illiterate or i am since 4 days from 2nd ends on 6th dec but she maintains that "sir u are so stupid and illiterate" my colleague meant 4 working days... Makes u feel a complete fool inspite of all the education and values u had!!! The website does have grievance officer name but refuses number nor does stubborn managers at back end opt to give... And the company on its website talks of ethics, diversity and transparency... Since i have paid and i have waited for 15 days i have no choice but to further wait till the lords at pepperfry choose to deliver and assemble the product at my place... I have paid, if a i cancel i have to order new and wait for 20 more days... It feels so lousy to believe in their value system and buy from them. The website grievance part does not work... Calls cant be transferred to seniors since they are busy in meetings??? Meetings how to fleece customers and use their money?

Try using the website u shall get state of art (Hic) experince

I ordered a queen size and side table from pepperfry.

This company delivered defective piece, claiming that a proper qc has been done and taking more than 7 days to action on the complaint that was initiated at the time of assembly. They make the customers fool by assuring false commitments which they never care.

No one from refund department has ever called me till date whenever i call them, it seems that everyone in the refunds are busy as if they are doing so much good to their customer.

You deliver a defective item and taking your own sweet time to resolve the complaint and now you are offering 30% of cash back. Should it be acceptable. Refund the amount immediately and get both the items on this order away from my place. Refund the amount immediately and get both the items on this order away from my place.

You committed for a call back which was never done inspite of calling you everyday. You did false promise that the carpenter is assigned and would visit to inspect. Your defective piece and packing materials are blocking my space and nothing have been done so far. Only false commitment of carpenter being assigned and call back. Pathetic service.

Hi i had placed order for wall unit shelf which i received on 15th december. Due to quality issues i immediately placed return order for the same on 17th december. I got mail that pepperfry will schedule pickup of the product soon. Then i got a mail that they will contact the seller for pickup after all this mail trails still the order is not yet picked up. Giving false assurance from the customer support (Mr vipul chauhan) of pepperfry. Please take strict action against the respective person. Holding customers for granted. Never faced such bad customer support from any of the online shopping websites. This kind of attitude, to not retain the customers will cost the startup badly in long run!!!

This is with reference to my purchased id no: 30353835 dtd:[protected] from m/s pepperfry online shopping for 2no tupperware containers. This tupperware containers were shipped via delhivery courier with taking id[protected] and received by me on 09.11.2017. After opening the box it was found that the product looks old, odd in size and poor in quality. The issue was immediately taken up with m/s pepperfry customer care and request was raised for return of this the product since i am not satisfied with the product, but customer care department has not approved my return but supported the supplier. They thought the customer satisfaction is not important to them.

The issue was again taken up with m/s pepperfry customer care and requested for return. But unfortunately the m/s pepperfry customer care was adamant for return of this product. Hence i was forced to raise consumer complaint.

To resolve this issue once for all i kindly request the following i) please make arrangement for collecting the product from my address or i will send the product to the supplier. Ii) after receiving the returned product please issue the refund of the items and courier charges if sent by the undersigned.

This will resolve the issue once for all. Hoping for positive action from you considering the seriousness of the issue.

Damodar shanbhag