Verified Support
Nov 17, 2017
Pepperfry Customer Care's response This was been highlighted to us, and we had flagged this ahead. Our category team had confirmed to send in the brand technician to visit customer's vicinity and get this checked and rectified.
The same was been communicated to the customer via email. Even after sharing constant updates, customer got this bed repaired from a local carpenter, without notifying us.
If this is touched by a local carpenter, we cannot claim this as a valid case.
PFB mentioned list of all mail trails exchanged, that portray the entire synopsis on the same.
Hi Anil,
As per the update received, this concern will not be covered under warranty and we would be closing on this now. Do feel free to write back for further queries.
Regards,
From: OfficeOfTheCeo [mailto:[protected]@pepperfry.com]
Sent: Friday, November 03, 2017 5:33 PM
To: 'anil gaiha' <[protected]@gmail.com>
Subject: RE: Order-SKU iD:[protected]FM1354180-P-WH2197
Hi Anil,
Request you to allow us time till Monday, as we are almost close on closing this.
Regards,
From: anil gaiha [mailto:[protected]@gmail.com]
Sent: Friday, November 03, 2017 12:22 AM
Subject: Re: Order-SKU iD:[protected]FM1354180-P-WH2197
Help me???...
Dear Anil,
I am here to help you in the best possible manner. If certain things have to be checked and examined, than those have to go as planned.
I personally wanted things to be rectified and corrected, so that I could help you in the best possible manner.
Hope you understand.
Regards,
Advait
Dear Harmalkar,
How long you wanted me to wait It is almost 3 months as of now requesting your team. Where was your category team since the
you only came in when I raised this issue in consumer forum otherwise there was no response from your side.
first and foremost you have cheated on the quality of Wood i.e. you supplied Bed made of Babool wood in the disguise of Sheehsam wood and further refused for replacement of bed when its broken under warranty period.
Time will take care of you but I promise you that I will drag you to last possible point settle this.
Anil Gaiha
Hi Anil,
As mentioned in my last mail trail, I had highlighted this concern to our category team. They will send in a carpenter and investigate the wood mismatch and are affirmative on replacing the bed in such scenario. You should have consulted us before getting it repaired locally, as our vendor may fail to service us in such case.
Regards,
Dear Sir,
After waiting so long I have got the bed repaired from our carpenter by changing both the side planks for an expense of Rs. 4500/-
you are requested to reimburse above amount.
However, you are still answerable for the quality of Wood which you supplied Babool instead of Sheesham.
kindly confirm per return mail.
Regards
Anil Gaiha
Hi Anil,
We have flagged your concerns to our category team and awaiting an update from their end. I will definitely try and get this resolved on top priority.
Regards,
Hi Anil,
Greetings of the day.
At Pepperfry, we do not intend to upset our customers at any given moment. This maybe a one off case with such magnitudes. Having said that, we would positively work on it, so that such instances are not repeated in near future. Also we would pass on the feedback to the relevant departments, to safeguard on customer excellence parameters.
As discussed, we have highlighted this concern to our category team and are awaiting a revert from their end. Will update you once we get an update on it.
Please be advised, that you could connect with me for any further anomalies or concerns, and I would be more than obliged to assist you on it.
Regards,
We would be closing on this now.
