Pepperfry Complaints & Reviews

I do understand this very clearly about the policies and i do respect that.
Hence, i had very politely asked for the replacement. Now, since we couldn't find any option to use this product - we wish to replace this.

And, i hope pepperfy will definitely look into my order history - and never had raised any such requests earlier. I would appreciate if you can go back and review my profile to know the close association,...

Really worst to know that product displayed in portal is different and delivered other product. Pepperfry delivers product before date and will not update status till seven days return policy expires. Its waste of money to buy in pepperfry. Dont trust pepperfry. This looks like tricky bussiness plan to mislead customer. We should not encourage such e-commerce sites...

Pepperfry order id:[protected]

I had booked a request for repair work for entertainment unit on 27/06/17. For the last 20 days, i have made several attempts to speak to senior manager for the delay in repair work.

Every week i get 2-3 sms intimation from pepperfry confirming carpenter's visit but they dont fulfill the commitment.

I spoke to gayatri khona from accounts department who promised prompt...

I have ordered a bed from pepperfry on 22june2017. After a long time of wait, they finally came to deliver on 12 july. The delivery boy refused to wait for an hour even as i was out.
An hour later, he stopped responding to my calls and messages.
Now, its showing that the product has been delivered.
This is absolute nonsense. My first purchase on pepperfry turned a nightmare and i'm never going to shop from that site...

I ordered a set of bottles from property on 2nd july the product went through qc and was shipped on 8th i got a message from the company station it will be delivered on or before 11th (Message attached below). I called pepperfry for the mistake they agreed that there is been a issue with delayed delivery and promised that they will get it delivered by tommorow and i specially made the point to note it in the complaint (For your interaction...

I've ordered a chair from pepperfry (Order no.[protected] on 7th july, 2017. I want to cancel my order as i'm in need of my money for personal purpose but i am not getting the option to cancel my order and getting a refund. If this is reaching to a senior management staff please let them know that customer support aren't that helpful and i even got a fake email in which it has been mentioned that i talked to an executive on phone but you can...

Pepperfry has send me a bajaj fan which is nothing like the pic. Its been a 15 days and return is not enabled. I contacted the customer care and they said its a 7 days return policy after delivery luckily i did not depend on online return which is disabled raised a return ticket thru connecting thru chat. They offered 40%refund which i rejected and asked for return of goods and 100% refund. They agreed, but the pickup guy has never turned...

I am writing to inform all those who buy stuff online and are planning to buy furniture online. There's this website (Supposedly fraud) pepperfry which it seemed was quite popular with all those ads and reviews (I guess paid!). We were planning to buy a few furniture items and though of giving this a try than urban ladder which seemed pretty expensive. We ordered this siri bedside table in brown colour by the furniture store (Order #[protected]...

Cheater company and non educated staff, who dose not know to give response.
customer care either non responsive or else asking to wait for 20 mins or more.
delivery tracker is a puzzle, which show a expected delivery date is some past date.
sending mail from an mail id, to which we can not mail back.
took the whole payment and not giving and proper response.
order id[protected]....

Dis is with reference to product no[protected] dey have send a defective watch and when i complained about the same they said they saod nail it properly your problem will be solve .. i again send a mail to them dat i have tried to nail d watch properly bt still d same problem is there dat watch is getting tilted to one side and no reply from there site came this is such an bad respnse frm such a site who r trying to fool their customer...

Placed an order for queen size bed and king size bed along with shoe stand with order no:[protected] and today they delivered queen size bed and information was misguided in the website regarding the sitting size of the product. I requested them regarding the sizes where is information is not available and so I asked them to cancel the king size bed which is order confirmation status only. they refused to do so. if product was delivered then...

I bought had a disgusting experience with Pepperfry customer care today wherein they blamed us for the information your site concealed. Raj ( your rep) gave me a anxiety attack as he was rude and was verbally harassing me; due to which I had to visit a doctor.

I am denied to speak with management and you have sold my floorspace to me in the name of storage. This is unacceptable and against work ethics of any organization (provided...

I ordered a Chair [order No[protected] ] from Pepperfry on 2nd July 2017
11:04:AM IST

on 4th July 2017 i changed my mind and tried to cancel the order from site, but there was no option to cancel the order so When I called the customer care, they are saying there is no policy for cancellation
when I check the delivery date is 1 month and shipment from warehouse not yet done

And also there is...

I still haven't received my wardrobe, long past delivery date, duly paid for. No feedback on this is available after a mail on 23rd.
The order update says it will be delivered before 18th June!
The customer service people, shubham, Nilesh and a few dozen others are clueless. They arrange call backs from this Shubham, but this shubham doesnt bother to call .
I call up daily, they put me on long holds and the call gets...

[protected]@pepperfry.com

Dear sirs, subject:- order number[protected]
Respectfully i request to say that bombay dying is a famous company in in clothe's quality matter. Specially in bed sheets. I have given a order of three bed sheets. But delivered order on 28 june 2017. I received old poor quality bed sheets perhaps fourth and fifth class people also will not like to use at their bed so inferior and sub standard quality...

I have ordered three items from pepperfry. I realized that by mistake i have included a wardrobe also in the order which i forgot to remove from cart. I wanted to remove that wardrobe from my order.I called them within 10 hours of placing order and the order have not even shipped or dispatch still they wont allow me to cancel it. Order No #[protected]...

I placed an order 30 mins back and after placing realized that it wont get delivered in time. Now the customer service cant expedite the order, and they wont cancel the order because its against company policies.

The order is not even shipped and they wont cancel or change the delivery address at an additional charge. Very poor service. Highly not recommend. Stay away...

Pepperfry is nothing but cheaters!

Without sending a email that the complaint has been closed, allegedly the complaint has been closed that it cannot be repaired.

The bunk bed has been broken due to manufacturing defect.
To naked eye it can be seen that there is an ordinary quality joining of the load bearing wooden frame of the bed.

Product is still under warranty.

When...

Dear Sirs,
Respectfully I request to say that Bombay Dying is a famous company in in clothe's quality matter.Specially in bed sheets .I have given a order of three bed sheets.But delivered order on 28 june 2017. I received old poor quality bed sheets Perhaps fourth and fifth class people also will not like to use at their bed so inferior and sub standard quality bedsheets. Peoples do buy goods from online that no any hearing for their...

Have placed the order in the midnight and early in the morning wanted to cancel it but the site didn't had an option. When I called up the customer care they refused to cancel the order. Do not understand when the order is not shipped why it cant be cancelled. Order no[protected]. Most of the reputed companies they have an option of cancellation. This is too much. Who will buy from Pepperfry next time if they will behave like this....