Pepperfry Complaints & Reviews

Finally team pepperfry failed to respond to my query being raised.

Background:

I placed two orders from pepperfry and those were prepaid orders, but pepperfry cancelled both orders saying the prices were revised and hence we will not be able to supply that product to you on paid price which means either pepperfry is misleading the people or some fraudulent activity is been taking place with pepperfry.

When i call customer care they say the same thing. When i asked them to write an email on the same they refused to do so.

Even they failed to respond to my email.

Waste of buying with pepperfry.

I do understand this very clearly about the policies and i do respect that.
Hence, i had very politely asked for the replacement. Now, since we couldn't find any option to use this product - we wish to replace this.

And, i hope pepperfy will definitely look into my order history - and never had raised any such requests earlier. I would appreciate if you can go back and review my profile to know the close association, i was having with pepperfry.

Definitely and globally, there's always a 'way-out' for any solution.
So, i expect a positive feedback from pepperfry

I had been chasing customer service on the return of one of my purchase (Ref my order[protected]: and, been simply playing a ping-pong game with them - using a standard stupid reply 'not as per policy'.

I do respect that, and also i do admit that.. Always there is case-to case basis interpretation for the resolutions.

For the past 1.5yrs, i'd been placing orders frequently, a long term association. But pls don't stab the customers with rigid and in-humane response stating the 'policies'.

Rajesh & mumtaz
Abu dhabi
Mob: [protected]

Really worst to know that product displayed in portal is different and delivered other product. Pepperfry delivers product before date and will not update status till seven days return policy expires. Its waste of money to buy in pepperfry. Dont trust pepperfry. This looks like tricky bussiness plan to mislead customer. We should not encourage such e-commerce sites

Pepperfry order id:[protected]

I had booked a request for repair work for entertainment unit on 27/06/17. For the last 20 days, i have made several attempts to speak to senior manager for the delay in repair work.

Every week i get 2-3 sms intimation from pepperfry confirming carpenter's visit but they dont fulfill the commitment.

I spoke to gayatri khona from accounts department who promised prompt visit of carpenter on 6/7/17 but it never happened.

None of my emails were answered by gayatri khona since 6/7/17. Surprisingly they dont have hierarchy in customer care to deal with phone calls / emails. They dont have nodal agency to punish juniors.

This is worst service i ever receive from any corporate entity. Please dont get trapped by fancy advts.

I have ordered a bed from pepperfry on 22june2017. After a long time of wait, they finally came to deliver on 12 july. The delivery boy refused to wait for an hour even as i was out.
An hour later, he stopped responding to my calls and messages.
Now, its showing that the product has been delivered.
This is absolute nonsense. My first purchase on pepperfry turned a nightmare and i'm never going to shop from that site again.
From my understanding pepperfry seem to have accumulated too many bad reviews.

I ordered a set of bottles from property on 2nd july the product went through qc and was shipped on 8th i got a message from the company station it will be delivered on or before 11th (Message attached below). I called pepperfry for the mistake they agreed that there is been a issue with delayed delivery and promised that they will get it delivered by tommorow and i specially made the point to note it in the complaint (For your interaction...

I've ordered a chair from pepperfry (Order no.[protected] on 7th july, 2017. I want to cancel my order as i'm in need of my money for personal purpose but i am not getting the option to cancel my order and getting a refund. If this is reaching to a senior management staff please let them know that customer support aren't that helpful and i even got a fake email in which it has been mentioned that i talked to an executive on phone but you can check my phone details i didn't get called by anyone. I'm in dire need of money so i request a refund as soon as possible (Make it as one time exception or i've read somewhere that pepperfry cuts 5% from the amount). So i want my refund to be generated. It should be cancelled since it didn't even get shipped

Pepperfry has send me a bajaj fan which is nothing like the pic. Its been a 15 days and return is not enabled. I contacted the customer care and they said its a 7 days return policy after delivery luckily i did not depend on online return which is disabled raised a return ticket thru connecting thru chat. They offered 40%refund which i rejected and asked for return of goods and 100% refund. They agreed, but the pickup guy has never turned up. Its been more than 5 days and everyday i am getting a msg that the item will be picked up from home giving the pickup guy number. If called to that guy he never picks the phone.

I am totally pissed off with how pepperfry is dealing its return policy.

I am writing to inform all those who buy stuff online and are planning to buy furniture online. There's this website (Supposedly fraud) pepperfry which it seemed was quite popular with all those ads and reviews (I guess paid!). We were planning to buy a few furniture items and though of giving this a try than urban ladder which seemed pretty expensive. We ordered this siri bedside table in brown colour by the furniture store (Order #[protected] from pepperfry and paid by card in full online. It was delivered by 4th and till then everything was fine. But, since then i have been struggling to get a carpenter for the assembly which they should have done automatically. I first requested the assembly on the ivr and they are supposed to send it on the same day. When the carpenter did not arrive till 3pm i called customer service and then i come to know that the ivr request does not work! Extremely convenient! Then i placed a manual request for carpenter on 6th and they assigned one for 8th because they say that there was a carpenter issue in kolkata. So, on 8th when no carpenter visited by 2pm, there was no message from the company and no call, i called them up again.in the entire day i call them up thrice to only hear "sorry" the carpenter will visit today! Finally i received the carpenter number and when i call him (Rajan kumar m), he says he can either make it at 7pm on 8th or on 10th! And, i have already wasted the entire day waiting for carpenter. Out of frustration i asked him to come on monday 1st half. Now, when he finally visits us on monday (10th july 2017), he opens up the package and says there is manufacturing defect in the product as some of the wooden planks were missing the holes for fitting! He plain denied working on it and i am left in lurch. After these 6 days of harassment i have now requested for a refund by sending them two images of the defective product. Now, if i do not have this done on time and the refund is not processed at the earliest i would make sure that i go as high as possible to get compensated for this harassment.

So, next time be warned if you are buying products from pepperfry!

Cheater company and non educated staff, who dose not know to give response.
customer care either non responsive or else asking to wait for 20 mins or more.
delivery tracker is a puzzle, which show a expected delivery date is some past date.
sending mail from an mail id, to which we can not mail back.
took the whole payment and not giving and proper response.
order id[protected].

Dis is with reference to product no[protected] dey have send a defective watch and when i complained about the same they said they saod nail it properly your problem will be solve .. i again send a mail to them dat i have tried to nail d watch properly bt still d same problem is there dat watch is getting tilted to one side and no reply from there site came this is such an bad respnse frm such a site who r trying to fool their customer

Placed an order for queen size bed and king size bed along with shoe stand with order no:[protected] and today they delivered queen size bed and information was misguided in the website regarding the sitting size of the product. I requested them regarding the sizes where is information is not available and so I asked them to cancel the king size bed which is order confirmation status only. they refused to do so. if product was delivered then I can understand the issues but why a product can't be cancelled which is not even shipped and when I call there customer care they is no solution or answer from them. I finally asked them to give a credit note where I can buy some other product also which they refused do so. pepper fry customer care people are telling you can write down a mail if you want to speak anything. how to take it forward

I bought had a disgusting experience with Pepperfry customer care today wherein they blamed us for the information your site concealed. Raj ( your rep) gave me a anxiety attack as he was rude and was verbally harassing me; due to which I had to visit a doctor.

I am denied to speak with management and you have sold my floorspace to me in the name of storage. This is unacceptable and against work ethics of any organization (provided you have any left).

I did not know that the talent Pepperfry had to deceive it's customers until now. First of all you sell a cot (order#[protected] with storage to me and then there are holes in the cabinet (which is rough and chipped) to injure anyone. Best part was unfolded in the end where the carpenter mentioned that your room flooring is the storage sold.

Amused with your strategy for mis-selling and fooling customer in the name of sale!

Please take the #crap back and return my money you stole from me.

I ordered a Chair [order No[protected] ] from Pepperfry on 2nd July 2017
11:04:AM IST

on 4th July 2017 i changed my mind and tried to cancel the order from site, but there was no option to cancel the order so When I called the customer care, they are saying there is no policy for cancellation
when I check the delivery date is 1 month and shipment from warehouse not yet done

And also there is no policy been mentioned in the site

Sudeep

I still haven't received my wardrobe, long past delivery date, duly paid for. No feedback on this is available after a mail on 23rd.
The order update says it will be delivered before 18th June!
The customer service people, shubham, Nilesh and a few dozen others are clueless. They arrange call backs from this Shubham, but this shubham doesnt bother to call .
I call up daily, they put me on long holds and the call gets cut.

I am totally frustrated and would like to cancel and have a refund, but there is nobody to help

[protected]@pepperfry.com

Dear sirs, subject:- order number[protected]
Respectfully i request to say that bombay dying is a famous company in in clothe's quality matter. Specially in bed sheets. I have given a order of three bed sheets. But delivered order on 28 june 2017. I received old poor quality bed sheets perhaps fourth and fifth class people also will not like to use at their bed so inferior and sub standard quality bedsheets. Peoples do buy goods from online that no any hearing for their problems & sold duplicate goods, it is possible in world.in india it is common. Perhaps these bed sheets are also may be. I do not blame any one. My request is to say only that really bedsheet's quality is low substandard.
Another thing is that description on website written so seems three bedsheets except of one, written bedsheet - set of 3 by bombay dyeing. It means it is a case of wrong description.
Now you are requeted to look in the matter. Thanks!
Yours
Sukhmal jain-mobile:[protected]
[protected]@hotmail.com

_
From: returnspepperfry
Sent: thursday, june 29, 2017 3:47 pm
To: sukhmal jain
Subject: order #[protected]fu1592247-s-pm21678 crm:0455411

Hi sukhmal,

Greetings of the day!

We are sorry to hear that the product you received under the order #[protected]fu1592247-s-pm21678 is not as per your expectations. However, the product you received is a standard product and as per our policy return request is taken only for damaged, defective, incomplete or product received which is not described on the web site.

Kindly refer to the following link http://www.pepperfry.com/easy_returns.html

Please be rest assured about the quality of the product as we constantly strive to provide the best of service for our valued customers.

For any query or assistance feel free to write to us on [protected]@pepperfry.com and we would be pleased to assist you.

Thanks and regards,
Gayatri
Pepperfry team

"it has always been our pleasure to serve you as our customer."

Disclaimer: the contents of this message may be legally privileged and confidential and are for the use of the intended recipient (S) only. It should not be read, copied and used by anyone other than the intended recipient (S). If you have received this message in error, please immediately notify the sender, preserve its confidentiality and delete it. Before opening any attachments please check them for viruses and defects.
03.07.2017
Dear sirs/madams
I request to consider my case again because suddenly i had been fevering, images sending as you have said to me. This is duplicate, rough, inferior looks old, expired. It seems old lot has been sent to me. Supplier wants to sale out old goods. You can check the it bedsheets, if you will say or anybody will say this is ok then i promise you, i will not claim. Thanks!
Yours
Sukhmal jain

I have ordered three items from pepperfry. I realized that by mistake i have included a wardrobe also in the order which i forgot to remove from cart. I wanted to remove that wardrobe from my order.I called them within 10 hours of placing order and the order have not even shipped or dispatch still they wont allow me to cancel it. Order No #[protected]

I placed an order 30 mins back and after placing realized that it wont get delivered in time. Now the customer service cant expedite the order, and they wont cancel the order because its against company policies.

The order is not even shipped and they wont cancel or change the delivery address at an additional charge. Very poor service. Highly not recommend. Stay away

Pepperfry is nothing but cheaters!

Without sending a email that the complaint has been closed, allegedly the complaint has been closed that it cannot be repaired.

The bunk bed has been broken due to manufacturing defect.
To naked eye it can be seen that there is an ordinary quality joining of the load bearing wooden frame of the bed.

Product is still under warranty.

When the carpenter visited our house, he admitted that is a manufacturing damage and it cannot be fixed and asked me to write to pepperfry which i did.

Carpenter did not mention anything that it is due to wear and tear etc.

After waiting for so many days, today a back dated email is shared (which did not even reach my inbox) that the complaint is closed as the defect cannot be rectified.

This was not even communicated to me not did the carpenter say this to me. Further when asked to share the report of the carpenter, it is not being shared with me. Such a shame on you pepperfry.

It has caused so much inconvenience to my young children without the bunk bed.

When i call pepperfry customer care no. They keep me on hold for 20 minutes and then abruptly hang up the phone. This has happened to me 4 times repeatedly. I kept trying for 5 times when finally it was answered. Toll free no. Does not work.

Thus it is clear that the intention of pepperfry is to cheat and nothing but to cheat its customers.

I have also seen the reviews of pepperfry on mouthshut where people have complained about defective products, being damaged in no time, etc. Nevertheless the ratings of pepperfry is so very low, people should have given zero star if that was available.

For cheating the customer, i am lodging a police complaint with the concerned police, followed by consumer complaint. Face it.

No 1200, ground floor,
100th feet rd, hal 2nd stage,
Indiranagar, bengaluru,
Karnataka 560038
Phone:[protected]

Akruti corporate park, lal bahadur shastri marg,
Kanjurmarg west, mumbai, maharashtra
400078

Dear Sirs,
Respectfully I request to say that Bombay Dying is a famous company in in clothe's quality matter.Specially in bed sheets .I have given a order of three bed sheets.But delivered order on 28 june 2017. I received old poor quality bed sheets Perhaps fourth and fifth class people also will not like to use at their bed so inferior and sub standard quality bedsheets. Peoples do buy goods from online that no any hearing for their problems & sold duplicate goods, It is possible in world .In India it is common.Perhaps these bed sheets are also may be.I do not blame any one.My request is to say only that really bedsheet's quality is low substandard.
Another thing is that description on website written so seems three bedsheets except of one, Written Bedsheet - Set Of 3 By Bombay Dyeing. It means it is a case of wrong description.
Now you are requeted to look in the matter.Thanks!
Yours
Sukhmal Jain
[protected]@hotmail.com