Pepperfry Complaints & Reviews

I have order one item (Order id:[protected], pepperfry) on 5th aug 2017 and still they didn't deliver my product.
I have given several complaints regarding the same with their customer care (Wc[protected], ph[protected], wc[protected], ph[protected], ph[protected] but still they didn't resolve it.

I want they should penalize for such fraud, it as really disturbing and felt harassing.
Its for the second time they are playing with me.

We bought a queen size double bed for our home in mumbai on 5th august and made the payment through card. We received the product on 27th of august and as their assembly carpenter opened up the sealed counter, we found patches and dent marks.

We decided to return the product and that was probably our worst decision as the policy is just not favorable to any customer. Their customer service associates are highly arrogant, non supportive and unprofessional.

They are neither calling/texting/mailing from their own end to know the depth of the issue, nor they are accepting any request from our end to resolve it. They deliberately dragged the pick up by 6 days and after numerous calls and mails, it was done on saturday, i. E 3rd september.

Today, i realize that they have not initiated the refund request and now they are not even bothered to talk to customers from their end.

Worst experience of my life to buy from this company. Not that this was my first order but yes, it was certainly the last. I will never ever recommend anyone to go for pepperfry.com.

I have received the delivery on 22.08.2017 and installed by the carpenter by two days after i. E 24.08.2017, we (Both o[censored]s) have noticed a scratch on the table and complainted thro customer care within 7 days from the date of installation.

Now, the company refuse to take up the matter for rectification and disobey from their responsibilities as we were busy life could not make a complaint within 2 or 3 days.

Technically speaking, after carpenter installation only we could able locate the damage as previous delivery boy told us not to touch until the installation takes place and it clearly shows the delivery boy did a mistake in handling the product
Pepperfry being a company simply escaping their liabilities inspite of huge cost
Whether the forum will guide what to do the next step to resolve the issue and could able to get the top management to escalate the matter

I ordered a shoe rack in beige, order id:[protected], as advertised no assembly was required. But the delivery came without assembly. When i called customer care they said i've to arrange assembly myself. Nevertheless after this hassle when i open the package i was surprised to see they had not delivered not the colour i ordered. No response from customer support.

I ordered a prestige sandwich maker with griller. They supplied me only sandwich maker and denied the return. I followed up n no. Of times but did not get any response. They have pathetic after sales service. They supply the faulty product and then deny return. They are big cheat. Never buy anything from them.
Anybody has any idea how can i complain to their higher ups.?

We bought a 2 door wardrobe for which 2 boxes containing the wooden planks (Before assembly) were sent to us. The same day a carpenter arrived for assembling the cupboard. He started assembly and after sometime he told us that the boxes contain mismatched pieces which is the fault of packaging.

We raised a return request on the same day from the order summary page. I received couple of emails stating that the return request...

I bought cushion covers worth rs 4000 from this stupid site. While the quality was soo bad, they aren't willing to take it back because it isnt damaged or defective. I mean really?

If your customer is not happy with product plus your product is not up to the mark, why would you force them to keep it?

Shopping online is for convenience and not making people forcefully keep your product. Their 'easy return policy' is hidden under pages. Why do they think that a shopper would first do a full research on their site to understand the return policy and then buy it? The option that says - terms on every product page, simply talks about how easy it is to return any product bought from your site. It would have been really grateful of them to add a line stating - p. S, we wont take any product back, even if you don't like it. Sorry!

Highly unhappy with their site's service.

Order number[protected]. Even after several requests and commitments by the customer support executives, carpenter is not coming to assemble the product. Never had such bad experience with any other online Marketing company, the support guys are number one liars, they have no ground knowledge and keeps on giving false commitments. Disgusting and lousy service. Should not have brought from pepperfry.

They give wrong information before ordering the product. I ordered a product which was to be delivered after 5 weeks.in the mid, i had some requirements from my company to move to another city for 1 month.

I talked with 2 customer executives to understand their process and they told me that if i am not available during delivery, they will keep the product in their store house for 10 days. Post which the product is returned and money will be refunded. Name of executives were gayatri sapariya (Ph[protected] and suzanne lobo (Ph[protected].

Now that i am unable to receive the product, they are simply denying to refund, and say we cannot cancel and cannot refund. The customer care and escalation team is saying - it's your problem, not pepperfry's problem. An they agree that they will keep the money once order is placed, then they will not help in any manner.

Who on earth can guarantee that there won't be any situation within next 4 weeks, where someone will not be available? This is the 1st company i see who will keep your money by all means - no refund, no cancellation.

Never buy from their website. Better to buy from those who have cancellation and return policies. I brought something for 4k. But imagine some one placed an order for 40k.

This is not a fake complain.

Hi team,

This is my latest order on pepperfry.com #[protected].

Pepperfry is not delivering the product which i have ordered on 5th august 2017. It should be delivered by 17-19 aug17 but till today i am waiting.

I haven't received any call from anyone for delivery... Even i am calling to customer care but they are also unable to deliver my product.

So i request you to plz help me to get my product asap.

Regards
Satendar singh

Hi mr. D'souza/team,

With reference to the order[protected]fn1481799-p-wh4374, the description of the delivered product is not equivalent to the one in your website. I am not satisfied with the product. Now i want to return the above ordered item. I followed all the steps as per the return policy described in your website but there is no response from your team. From last 3 days, i am trying to contact the team but not getting any satisfactory response as well as they are closing the request. I am not getting any type of help from your team for easy return of the delivered item. Even your team is misguiding me that there is no return policy but as described in "terms o[censored]se" in the website its clearly mentioned about the return and refund of the delivered item.

I am hereby attaching all the details of the product and your policy's screenshot.
Hoping for a kind help from you and your team.

I've ordered 2 novella chairs (In beige & orange color) on 24th july, 2017 & the order was shipped on 3rd august, 2017.
But on today (21st aug, 2017), i received only 1 novella chair (Beige color) and didnt received 1 novella chair (Orange color).
Further, the delivery status is also showing that the product is delivered to machilipatnam (Andra pradesh) since 5th august 2017.
Please look into the matter & revert asap.

Ayush
M. No-[protected]

My children placed order[protected] for a book shelf on 14 th july 2017 with 2 nd august as delivery date. Made calls to customer service after the delivery date since we did not receive the book shelf, they tried to save themselves with initially offering 5% then 10% of the value for delay. Still no update on delivery date. I am not interested in money back.

It has hurt my children emotionally as they kept waiting eagerly for their book shelf. I appreciate urban ladder for not taking the order as they do not service our location. Pepperfry accepted the order without assembly which i accepted.

They have lost their credibility to their future customers and disappointed my children emotionally. Now they have to wait for another month for their bookshelf from other service provider. I know i cannot do much than express my children's disappointment. God bless.

I ordered a dressing table in the beginning of july. I was supposed to get the product on 30 july but they said that the product is damaged before i even recieved it. I called them several times to check the status but they tell me a new story every time. Finally about 2 weeks ago they said they would refund me the money but i have not recieved any information till date. My order id is[protected]

Hi i order a table and chair from pepper fry. First of all it was ordered very late and when i received also parts was missing. Regus low back mesh chair in black colour by hometown order from hometown had some parts missing.

Worst service from pepper fry. I could have better paid little bit more or ordered from some other site.

When logging a complaint they tell me click images what should i click for missing part its nuts and bolts. Such ridiculous and bad ppl. Please dont fall in their trap.

I ordered 2 products & got both faulty products.
1 product is very silicone ironing mat which is very stinky which is definitely a manufacturer defect.
the other product is mentioned as quantity of 2 with medium size but i received 1 quantity & that too of small size.
i sent many mails & complaints but i got only 1 mail saying that above mentioned problems are not their problem so neither they will do reverse pickup or refund, nor they will send the short quantity of the product.
now when i am raising complaints, i am unable to raise complaints.
in all, the site is cheating on the name of return's policy but actually is not doing fair things.kindly check the whole fake system if any concerned person is taking care.thanks

Hi Ordered a collage photoframe - Order number - #
[protected].

After I received the photoframe i got to know a key information that the photos in the photoframe cannot be changed. we need to stick the photos.

This key information was not present in the website. When asked for a refund, they didnt do it.

I would not recommend anyone to go with pepperfry. Please be doubly careful with pepperfry who are not bothered about the customers

I ordered for 75 ml cups and received 200 ml cups. They are not ready to return saying they sent same product and they cant do anything if i am not satisfied with the size of cups.
What kind of explanation is this?
First of all they should send the product as per product description and if they make a mistake then they should be ready to take it back.

I received my order on time but the carpenter hasn't turned up for 4 days now. They shared his mobile number via sms but more often than not he refuses to answer our calls. I've wasted 3 days sitting at home waiting for him turn up but he never did. I called pepperfry's call center and each time they simply give me a new schedule and assure me that the carpenter will turn up by then. And eventually this whole drama moves to a new day. I'm fed up. And they don't even have the decency to admit their issues or respect my time. Any suggestions on what could be done?

I don't remember of buying anything from pepperfry site. They just keep on sending SMS advertisement. I went to their site to unsubscribe from their SMS advertisements. They do give option to unsubscribe. But, it never works.

Peppery fry is purposefully kept a software flaw so that nobody can unsubscribe from their SMS advertisements. Pepper fry team is dreaming that they can sell their products by forcefully flooding messages to customers.

Pepper fry team replied to complaints, but never have any email id or any source to unsubscribe. That indicates their intention, they don't want any customer escaping from their SMS advertisements.

I thank consumercomplaints.in for giving the opportunity to complaint about this idiotic people.