Pepperfry Complaints & Reviews

Hi mr. D'souza/team,

With reference to the order[protected]fn1481799-p-wh4374, the description of the delivered product is not equivalent to the one in your website. I am not satisfied with the product. Now i want to return the above ordered item. I followed all the steps as per the return policy described in your website but there is no response from your team. From last 3 days, i am trying to contact the team but not getting...

I've ordered 2 novella chairs (In beige & orange color) on 24th july, 2017 & the order was shipped on 3rd august, 2017.
But on today (21st aug, 2017), i received only 1 novella chair (Beige color) and didnt received 1 novella chair (Orange color).
Further, the delivery status is also showing that the product is delivered to machilipatnam (Andra pradesh) since 5th august 2017.
Please look into the matter & revert asap.br...

My children placed order[protected] for a book shelf on 14 th july 2017 with 2 nd august as delivery date. Made calls to customer service after the delivery date since we did not receive the book shelf, they tried to save themselves with initially offering 5% then 10% of the value for delay. Still no update on delivery date. I am not interested in money back.

It has hurt my children emotionally as they kept waiting eagerly...

I ordered a dressing table in the beginning of july. I was supposed to get the product on 30 july but they said that the product is damaged before i even recieved it. I called them several times to check the status but they tell me a new story every time. Finally about 2 weeks ago they said they would refund me the money but i have not recieved any information till date. My order id is[protected]...

Hi i order a table and chair from pepper fry. First of all it was ordered very late and when i received also parts was missing. Regus low back mesh chair in black colour by hometown order from hometown had some parts missing.

Worst service from pepper fry. I could have better paid little bit more or ordered from some other site.

When logging a complaint they tell me click images what should i click for missing...

I ordered 2 products & got both faulty products.
1 product is very silicone ironing mat which is very stinky which is definitely a manufacturer defect.
the other product is mentioned as quantity of 2 with medium size but i received 1 quantity & that too of small size.
i sent many mails & complaints but i got only 1 mail saying that above mentioned problems are not their problem so neither they will do reverse pickup or...

Hi Ordered a collage photoframe - Order number - #
[protected].

After I received the photoframe i got to know a key information that the photos in the photoframe cannot be changed. we need to stick the photos.

This key information was not present in the website. When asked for a refund, they didnt do it.

I would not recommend anyone to go with pepperfry. Please be doubly careful with...

I ordered for 75 ml cups and received 200 ml cups. They are not ready to return saying they sent same product and they cant do anything if i am not satisfied with the size of cups.
What kind of explanation is this?
First of all they should send the product as per product description and if they make a mistake then they should be ready to take it back....

I received my order on time but the carpenter hasn't turned up for 4 days now. They shared his mobile number via sms but more often than not he refuses to answer our calls. I've wasted 3 days sitting at home waiting for him turn up but he never did. I called pepperfry's call center and each time they simply give me a new schedule and assure me that the carpenter will turn up by then. And eventually this whole drama moves to a new day. I'm...

I don't remember of buying anything from pepperfry site. They just keep on sending SMS advertisement. I went to their site to unsubscribe from their SMS advertisements. They do give option to unsubscribe. But, it never works.

Peppery fry is purposefully kept a software flaw so that nobody can unsubscribe from their SMS advertisements. Pepper fry team is dreaming that they can sell their products by forcefully flooding messages...

I ordered king size bed costing 30k from the site on 19th july from the pepperfry website. The online tracking message said that the product will be delivered on 23rd july, the sms said product will be delivered by 2nd august.

2nd august came and went no product in sight. I called up customer care, the guy promises me that the product will be delivered by 3rd august. I call up on 3rd august the customer care guy tells me the...

I have placed above mentioned order on 2.8.17, and later realised that delivery address is wrongly picked. I have called their customer care to change my delivery address to noida from mumbai, they flatly refused to do so. I asked them to cancel the order, so that i can place new order for correct delivery address but they refused to cancel.
How is it possible that neither i can change my delivery address nor i can cancel the order.br...

Hi. I ordered 240 ml glasses (Water glasses) from pepperfry but i got 50 ml (Shot glasses) upon delivery. I placed a return request as soon as i received the order. The next day i got a call from pepperfry that the item that was sent was the correct one and that they do not have a return/exchange policy.
The senior rep that i talked to told me that now i have to use those glasses and that he cannot help it as there is no such policy...

I bought a metallic single cot bearing order id[protected] and it was delivered on 29th july 2017. However, the tools to assemble the cot were not there in the consignment. The hardware was missing. I have raised several complaints to have it returned and get my refund. I have also uploaded the photos as desired. Kindly look into the matter and get it resolved by arranging a pick up of the product and refunding the amount back...

I have raised return requests for three orders[protected],[protected],[protected] multiple times. All three orders delivered have incorrect items, which was a big disappoint as if this wasn't sufficient, i haven't received any solution since over a week now. Despite raising return requests never have i ever heard from any pepperfry professional for any redressal or return.

Upon calling the customer care centre i was informed...

On my visit to koregaon park pepperfry studio, pranav have helped us to place the order for freemont queen size bed with storage in honey oak finish by woodsworth vide order #[protected] on 17th jun 2017 and the order was supposed to be delivered on 3rd jul 2017.

I was chasing since 3rd jul and i was getting reply from pepperfry customer care that it will be delivered soon, twice i got false commitment from the executive and...

A chair was ordered and delivered to us that was defective, with scratched paint, rusted joints, old, faded, scratched plastic fittings. Photographs of the same were sent to pepperfry via email and website on july 20th (With 5 reminders sent).

On july 28th, we called customer service and spoke to krishna vaish (At 2pm) who refused to pass us onto a supervisor. Then looked at the pictures and offered a 50% discount (Effectively...

Hi have order a clock "black iron 8 inch vintage double sided station wall clock by anantaran" (Sku: de1370875-s-pm6126) (Order no is[protected] which has white inner background being displayed on product page.

But i received clock with different (Light coffee) inner background. I submitted return request and shared photo of clock what i have received which clearly shows that inner background is not white.

Now...

I ordered a wall clock and they delivered a broken item.
After delivery of product, the website did not allow me to initiate return for 5 days saying the product is not delivered yet. The next two days i was traveling and when i came from travel on 8th day it says my return window is closed. So, basically they just gave me 2 days as return window. Then why they mentioned 7 days as return window as their website?
And when i called...

Finally team pepperfry failed to respond to my query being raised.

Background:

I placed two orders from pepperfry and those were prepaid orders, but pepperfry cancelled both orders saying the prices were revised and hence we will not be able to supply that product to you on paid price which means either pepperfry is misleading the people or some fraudulent activity is been taking place with pepperfry.
br...