Pepperfry Complaints & Reviews

Hi,
I had ordered 'Winner Study Table in Rigato Walnut Finish by Spacewood' and received delivery on 5th March, Order no:[protected]. The product is not the Color what is shown in website/app. Within two days, I launched complaint which was addressed by the 'concerned' person in 10 days. Despite sharing the photos of the table, that person did not bother to look at it but checked through some internal team who said Color is same. Following...

I ordered a pair of cushion covers which looked good in the images provided. However, once I received the order, I realized that they were of very low quality fabric. Its transparent and cant be used on regular white cushion fillers. I requested a return of this item, to which they replied that it cant be returned if the customer doesn't like the product. Now how is one supposed to know the quality of fabric through images. After this one...

I had ordered a mchannah bunker bed which was delivered on 17th feb. The assigned carpenter did not report for assembling the unit till 10th march and kept denying duty saying that the area (Vasant kunj) doesnt come under his duty territory. After raising yet another complaint i was assigned the same carpenter!!

The carpenter on opening the bed found that one of the bed boards had broken into two parts and said that this is...

Please check the screenshot attached, as per the company Pepperfry they have already initiated refund on 3rd March which is still not reflecting in the account. please check on the bank reference number in the screenshot attached, it has been 10 days since the refund was initiated. I would like to get the issue resolved. Please check and revert back at the earliest....

Placed 2 orders with Pepperfry on the 18th Feb for 2 products (Ref - Order No.[protected] & Order No.[protected] for a wall clock & key holder.
Have only received the wall clock on Feb 27, found that it is hollow & casts a shadow on the wall and it is impossible to tell the time from a distance even with lights on. Placed a return request for the product on the same day i received it, then learnt about their ridiculous return policy,...

Pepperfry has started cheating people openly. Recently we purchased a blackout curtain (Theatre darkness was a key requirement), after seeking assistance from pepperfry customer care. We had clearly told them our requirement and asked them to advice us on the kind of description we should be looking for, while on our search for the right product. Accordindly, we invested in a lushomes blackout door curtain (Set of 2) on 17th feb 2017. The...

I was prompted by Peppery that carpenter will come for three days after the delivery and the carpenter did not turn up. I chatted over the chat service three times and they kept promising that carpenter would come. I filed for a return on the website with the photo of the the unopened box and then carpenter calls when I am not available. I said I want to return the unopened box. Then the agent from Pepperfy calls and Pepperfry says they wont...

Its been barely 15-20 minutes, I placed a order with pepperfry.com and I want to cancel the order. Pepperfry customer care says they don't have cancellation policy. The item it not even shipped.

Spoke to customer care and they are blatantly denying to cancel the order. This is arrogance at its best. Anti-competitive, anti-consumer in my opinion. There's not one other e-comm site that has this arrogant policy....

Pepperfry Cheaters,

I have ordered a Bergamo Four Seat Dining Set in pepperfry site on 16th of February and paid the total amount close to 35000/- using my credit card. After my order I have been checking/tracking my order status on a daily basis and it kept saying that my item is in Transit, it reached Mumbai warehouse, then it reached Chennai blah blah blah...I even had an online chat with someone to know exactly when I...

I had placed an order for 4 Capri Plastic Chairs manufactured under the brand name CELLO and paid the total price by net banking from my account in Kotak Mahindra Bank, South Extension Part 2 Branch on 25th January. The order No. is[protected].
I was assured through email that the product will be delivered between 20th and 23rd February. When the product was not delivered on due date, I contacted customer care service on more than one...

On 5th Feb 2017, i have purchased Wall unit online from Pepperfry with Assembly request with paying additional amount, They committed me that product will get delivered before 12th feb.but they delivered product on 15th feb i am still waiting for carpenter to come and assemble the product.
upset with their services, every time when i call to Customer service, they tell us within 24 hours your query will get resolve, i am continuously...

I have ordered a sofa from pepperfry on 12jan17 and got confirmation of delivery on 18feb17 due to out station delivery. however it is not provided with cash on delivery option so i had paid for it online only.on 18feb night when i called them regarding delivery, they said your delivery date has shifted to 22feb when i asked them why don't you inform me the same, they said we do not inform regarding shifting of date, we will deliver your...

Pepperfry has the most customer unfriendly model. This is for Order Number[protected]. I received a product on Feb 22nd 2017. At first glance I knew that the product is not what I wanted and the picture shown online was not quite correct. The product is still unopened, still in the box and only the top was opened before I realized that this was not what I wanted.
Pepperfry will not take returns unless the product is damaged...br...

I had ordered a brand NEW ceiling fan. The delivered product is old and was full of dust and most importantly the product does not have original packing of the brand I ordered which shows that the original packing has been tampered with and the original product has been replaced with a used or an old one. Inspite of this, my return request has not been processed. When I called pepperfry customer care, they are saying that this is how pepperfry...

I had ordered a executive office chair and the back rest cloth came out after sitting on it literally 5 times. when I call them up they say "Sorry sir we cant refund you the money after 7 days" So what they mean to say is that the shelf life of the chair is only 7 days and its perfectly fine for a chair to break after that. Very disappointing. as a consumer we are taking a huge risk by ordering something like a furniture online and when...

I had sent query regarding my 10% cashback on coupon code XMAS. feedback that I got on call was I cannot get cashback on EMI. Its very disappointing. They had sent this mail which clearly states about cash back will be refunded to your alternate account in case of EMI.

Following was mail

Dear Pratik,

Thank you for contacting us.

We tried to reach you by phone- [protected], but we...

Unfortunately, I have ordered a cupboard from pepperfry. Every called them for the order status they directed me to some hometown and had no information. The only thing pepperfry knowns to take money from and doesn’t help you in anyway. Their customer care has no information except they have took your money.
I recommend everyone out there no to purchase a single thing from peperfry....

Hi have ordered House This Orange Cotton Solid Double Bed Sheet (with Pillow Covers) - Set of 3 with Order No.[protected] for 1000rs . after I received the item I found its a low quality even edges are not stitched properly. I raised a request for return. he rejected my request by telling its not damaged. how people will continue to purchase with low quality is a not a considerable point to return the item. really disappointed....

I deal with pepperfry first time and my experience is worst...worst...worst...worst...worst...worst...worst...worst...worst...worst......⇄ I purchased 3 products from Pepperfry which costs me around 50k to 60k. 1st product i ordered Home Sparkle Yellow Engineered Wood Carved Wall Shelves Set of 5. 2nd product Oscar 3 seater Sofa. 3rd 1 seater oscar sofa 2 in quantity.
For 1st product... company displays...

I ordered a bed online on 6th of Feb and it reached the gurgaon warehouse on 14th feb. I am still waiting for the bed to be delivered. When I called up pepper fry and talked to a girl named Judy and a man named Shubham, requesting for a delivery today itself, they refused saying that the trucks have left. I dont understand what my bed has been doing in the warehouse for 2 days, with me sleeping on the floor in my home??? Is there no sense...