Pepperfry Complaints & Reviews

Have placed the order in the midnight and early in the morning wanted to cancel it but the site didn't had an option. When I called up the customer care they refused to cancel the order. Do not understand when the order is not shipped why it cant be cancelled. Order no[protected]. Most of the reputed companies they have an option of cancellation. This is too much. Who will buy from Pepperfry next time if they will behave like this.

Bought an office chair for my home from pepperfry. One years time of very moderate use, the leg collapsed and broke away injuring me in the process. Extremely dangerous product.

Pepper fry is washing of hands, they are blaming the seller whom they have no control-be warned when you buy from them as they assume no responsibility and blame the seller.

I had placed an order for brown solid wood jharokha on 8 june, 2017. My order was delivered on 22 june, 2017. Highly disappointed to see what was displayed on the website and what has been delivered are two different things. Extremely poor quality product delivered. I have been repeatedly contacting customer care for return of order no.[protected] which has been delivered as incorrect product but every time their representative assures of an action and then nothing happens after that. This is a clear case of cheating and then being insensitive to customer grievances.

I have bought a sofa 5 months back and now i can see a white formation in the sofa. When we bought the sofa their sales executive has advised us if there is any issues since it would be within warranty you dont have to worry on anythngs. Now when i raised my complaint they just advised us that it is no possible to do anything from their end. I totally agree if it is our mistake but this is happened since the quality is not good

I ordered 'mango wood room divider' which price was over rs.14000 through pepperfry website.
Delivery man sent the message, 'delivery will be done on thursday'.
So i replied to him by sending the message, 'please delivery it on saturday'.
So delivery man said that he would do.
But after that day, on friday, i got one message that 'delivery is completed on friday morning' from pepperfry.
I was so embarrassed and called pepperfry cs team.
That team said delivery was done on friday morning on the sw even though client said "i didn't get any product!".
People can do mistake. They should have said "sorry to give you inconvenience. Delivery mistake is all our fault".
Delivery is pepperfry's fault not customers!

The one thing i made mistake to pepperfry was paying the money to them in advance.
Don't use pepperfry.
From now, i didn't get back any product and my money at all.
They just said again "did you get your product? I can see that record on my sw".
What a ridiculous mention from them!

Hi I order a red color sofa and the color looks faded but pepperfry is not taking the return of the product its just today i have received the product and i have complained. The Picture attached above shows the actual sofa which is delivered and the material used is different then the one shown on website.

Name Shivas Bhan
order id:[protected]
Mobile no: [protected]

Yesterday night at 11:30 pm, i ordered a queen size bed in the online shopping portal www.pepperfry.com (Order no.[protected]. When i checked my order section, found wrong purchase.

No 'cancel order' button available in the site. Today when i called pepperfry customer support to cancel my order, they informed there is no cancellation process available in pepperfry against any of the purchases. I am really surprised to know that if anybody wrongly orders anything on the portal, he/she will not be able to cancel the same even within 24 hrs.

www.pepperfry.com is doing its business by not offering a minimum time of order cancellation. There is no cancellation process available.

Please support.

Dear sir,

You have misled to customer. Please stop it

Ur site detail

Details

Brand: bombay dyeing
Colour: pink
Dimensions (In inches): bedsheet: 107 x 107, pillow cover: 18 x 27
Size: king beds
Set content: set of 3 (1 bedsheet with 2 pillow cover)
Material: cotton
Thread count: 120
Sku: fu1592107-s-pm21678

And the actual product is different with ur detail (Dimensions/size/material) extremely worst quality. So i want to return this product but your company not to return it.
I m attached picture for this prove of complaint
Prabhakar. [protected]@gmail.com
[protected]
Order id[protected]

We bought 2 items (Shoe rack and sideboard) order no.[protected] but the sideboard was complete defective and none of the drawers were opening. We informed the issue to customer care and uploaded the pictures. Subsequently a carpenter came from pepperfry and cut the sides of all the drawer to make it open and by doing that he has already damaged the product more (The videos of the carpenter also has been shared with the customer care). Then again the carpenter came to colour the same and then also the drawyers were not opening which he again cut, by now the 15 days old sideboard has been cut multiple times. Then again after 2 fays the drawyers were not opening and few hook of the drawyers also broken which we have informed pepper fry multiple times but not resolved.

I ordered "white mdf apollo set top box tv/dvd player shelf by aymh".
Order#[protected] on 15th may2017 and received on 24th may 2017.
The size as mentioned in the website was 24x10x1.5 inch (Link below).

The package i received was smaller in size and the dimension mentioned is 16.19x12.97x3.97 inch (Attached). And when i measured the size is even smaller than this (Approximately 12x10x1.5 inch).

I raised a return request quoting the reason. I received a sms that i will be contacted within 48hrs. I expected a call but received a mail asking to upload the image (A call would have been quicker).

I uploaded the image through the pepperfry app. Following this no response from pepperfry. When i called back there customer care i was told they did not receive the image due to some issues in the app and said i should have uploaded on a web browser, i was told there manger will get back to me in 24hours but no response yet.

I haven't opened the package as anyways i could measure even without opening it. And its evident that the product is not of dimension that i ordered.

At least i expect that take back the product check the facts and then come to conclusion for refund.

It is unacceptable that pepperyfry says that they cannot take the request because of their app issue. No reply to my repeated emails. Please help!

-pratip kumar

https://www.pepperfry.com/decornation-white-mdf-apollo-set-top-box-tv-dvd-player...⇄

I ordered a cupboard with 4 doors and 2 drawers for my sister. Since no one lives there, my 80 year old father opened the apartment and took the delivery. I went there when I found a few days later to find my Order #[protected] was completely wrong. They sent a 3 door cupboard.
The call center just tells me that 7 day policy is lapsed, good luck with your purchase.
Cheapsters! really. Carpenter said he will come " tomorrow " with locks. It has been two weeks i have not heard from him either.
I paid for a product by seeing the image, I should get it. Simple as that.

Hi sir,
I have ordered emma queen bed in pepperfry and the ordered has been delivered on time appreciate that. But since from very first day i am requesting for assembly and no one has visited yet and it is not possible to assemble my self product quality not good, parts not suitable to each other and light weight.
Its waste of money. I have never faced any problem with any other online services. Once we pay the money in pepperfry...

I ordered a Boom High Back Ergonomic Chair by Emperor. One would expect an ergonomic chair to be good for the back, and it was great. But for a good one month. One fine day the back panel just gave up and became useless. If I lean on it, it will break. The plastic/reinforcement steel bar flexed and now the chair is useless. Pepperfry refuses to service saying there is no warranty. They asked me get it fixed locally, but the local carpenter says the back panel will have to be replaced. And pepperfry "customer care" refuse to arrange for a replacement part. If I can't get a part to repaired in a city like Mumbai, it's a testament to the brands selling on pepperfry. Good luck to anyone who's thinking of buying anything from pepperfry. Take my advice and go to the nearby store for furniture.

We ordered a the am temple on 18-may-17 online on pepper fry. Order no is[protected]. The packet was supposedly handed over to dtdc on 24-may-17 for delivery to delhi. Since 29-may-17 we are talking to their customer service[protected] and everyday we are told someone will contact us with in 24 hrs. Names of few of the persons we have spoken to are priya, shubham. All of them say one sumit will speak to us. Forget about his calling us he is just not available. The product price is rs 6, 959.

Finally today we checked with local (Pune) dtdc office and they informed us that this packet has not been handed over to their mumbai office (Tracking id given to us by pepper fry is d[protected].

On being asked to refund money customer service says they will return only after they get back the product). Now everything looks fishy.

My name is mrs ambu shore from pune and my phone nos are [protected]/ [protected]; email [protected]@hotmail.com.

Hi recently I ordered[protected] beds in pepperfry. It's having 2Items.with one item there is a no problem but with another item there is quality issues.
Even I followup the customer care simply they are
Denying the return. Guys please don't order any item in pepperfry, and they are cheaters. Becareful if you want to order anything. I would say better to avoid these type of vendors.

Can anyone help me to get this resolved?

Sasidhar pasa
[protected]
sasi.[protected]@gnail.com

I ordered kosmo 3 door wardrobe, which I received in damaged condition. Probably because of poor packaging. The person who came to assemble on behalf of pepperfry, assembled some parts and when he saw that backpanel is damaged, he didnt assemble the remaining parts like door and all. I have raised a refund request, but person from customer care said that by monday 29th may, they will surely have that damaged part changed. Now its already tuesday 30th may, nothing has been done. Pepperfy wont contact customers. Customers have to struggle. I called them today and asked for refund, they now said that they have raised the refund request and it will take 7 - 10 days. Already its more then a week and I am following with them on every alternate day. They also nothing is done. Very very poor service. My first and last transaction with Peperfry. Never knew it is this bad.

The lamp that I unfortunately got from Pepperfry came with a scratch and the lamp shade was torn and bent. It was in a very bad condition for which they agreed for a partial refund after which once I used it for the first time, It blew my fuse off. They are telling they cannot do anything about it. Absolutely don't care about the customers.Bad quality and hazardous stuff sold..better go buy from good stores after seeing the products..Also no COD and no easy returns..Customer care agents are very unprofessional as well. Never received a proper callback as promised. After multiple attempts got a call from escalation lady and I was told the same scripted answer "we can't do anything about this.."

On 18th may 2017, i placed an order[protected] with pepperfry. After making the payment via credit card, i receive a mail saying payment failed. So, i place the order again[protected]. On 19th may, i started getting updates on both orders, so i contacted the customer care via chat: interaction id (Ca69275) crm:0005979) spoke to tapas das. I informed that one of the orders need to be cancelled. He assured me he will take action. 2 days later, my order is still not cancelled and both order have shipped/arrived. I talk to the customer care again, asking them not to deliver one order: interaction id: (Ph472194) crm:0005465, spoke bhushan ahire this time. Again, i was assured that the order will be cancelled and not delivered. Today, 25th may, the delivery guy comes and insists on delivering both the orders. I called customer care again: (Ph477307) crm:0005272, spoke to raj thapa this time. He tells me they will give a call back. I am pretty convinced by now that the intent here is to cheat and not refund my money. On the site, the escalation mechanism is an eyewash. You have to register a complaint, to escalate. But for your complaint, nothing gets done. When you try to escalate, they keep giving you the message, that you need to raise a complaint first!!! Interestingly, there is no way of reaching out to any higher levels of escalation. You are repeatedly pointed to the same customer care. There is no tracking/linking with the previous complaint!!

Hi Team,
Today I ordered 2 Orient Orina Copper & Brown fans via order no[protected]/[protected], but when I searched for the review I got very bad reviews of this product, I immediately called the customer care no of Pepperfry & asked them to cancel both my orders. But to my surprise they disagreed to cancel the order & told me they that I cant cancel the order. This is a very pathetic Customer service form a company like Pepperfry yo treat like this with their genuine customers. I am very disappointed with the service Pepperfry is giving as i requested the product to be cancelled before dispatch. I request you to consider my agony & cancel both the orders & give me full refund at the earliest.
Regards,
Sunil Shetty

I ordered for 3 ceiling fans from pepper fry vide order#[protected]. Pepper fry promised to deliver this item by 18th may.
However product is delayed in delivery and there is no answer from pepper fry.
This product is delayed for 5 days. A case was registered on 17th may with pepper fry. No call back received so far and no information on the delivery of the product.
Worst experience ever. Their customer service representative is horrible, do not answer on specifics, just goes on repeating same words. No escalation point of contact. Worst return policy. I do not know how they are doing business in india.