Pepperfry Complaints & Reviews

I bought a furniture in pepperfry online 2 months ago. It broke in three weeks time in such a way it cannot be used forever. Mailed to the pepperfry twice. They promised to send a carpenter but no one turned up yet. Maybe it cannot be mended so they are deliberately postponing till the warranty expires. Please be honest n take away the piece n kindly refund...

By mistake i placed order for a study table from pepperfry. As i wanted to change the product, i contacted your customer executive. Its just 5 minutes back i placed the order and your customer support refused to cancel it, and moreover the rude behavior of your executives, pathetic.

Order is not even picked, packed or shipped.

Order#[protected]...

Bought a 3seater sofa from pepperfry and it is the worst sofa ever. The cushion is next to nothing and it's very uncomfortable. They foam density was not mentioned on the site, and we enquired specifically to check if the sofa is soft and they ensured that it was.

After delivery we realised that the sofa is hard as a bench. The customer care of pepperfry is horrible and irresponsible. The executive agreed that it was fault...

Despite repeated assurance in the website about the multiple stages of quality checks, the item delivered (Floral theme kids bunk bed sku: fn1381636-p-wh11930) was of dismal quality with paint swelling and rust in the metal parts. To top it off the item came without ladder making it practically useless.

Pepperfry return/cancellation policy is also horrible, an item once ordered cannot be cancelled or replaced at any cost except...

I recently ordered a Multi-framed Wall Decor from pepperfry, after checking found the quality of the decor piece is highly poor, not worth the price at all. I decided to return given the poor quality and when tried to do so, could not find the option of return in case the quality is poor. The options given for the return are 1) incorrect/incomplete product, 2) damaged product 3) infected one and no option for poor quality which could always...

Purchase : king size bed and king size mattress

Issue : mattress not fitting in the bed groove

Product description of bed clearly mentions the appropriate measurement of mattress and the suggested one was purchased from pepperfry itself.

The mattress is around 78 inches in length, while the bed groove where the mattress is supposed to fit is around 75-76 inches.

Please provide...

I placed an order on 23rd april, and the delivery is scheduled between 18th and 22nd may.
Now, i called up customer care to cancle this purchase that i placed a few days back against a new purchase (Yet to order agianst cancellation of current order), but they bluntly replied that they cannot cancel the order.
Deliver is scheduled by the end of may.
And it is just a sofa for you guys.
I changed my mind to go for...

I purchased 6 items (3 nos of exhaust fan and 3 nos of lights) from pepper fry for a value of rs. 5244. One of the light is not matching with my interior and quality of the light also poor. I requested m/s pepper fry to return the product and refund the payment of light. I requesting every one to don't buy any product from pepper fry. They are not interested in customer satisfaction, they are interested only in there policy. They send a mail...

I ordered a wardrobe from pepperfry 3 months back and I recieved it without its lock. I registered the complaint to them many a times but yet no response from their side for the issue. The only response I get every time from them is 'your issue will be resolved within 48 hours'. I dont know when their 48 hours will complete. This is how they serve to their customers. Worst after sale service....

I placed two orders from pepperfry and those were prepaid orders, but pepperfry cancelled both orders saying the prices were revised and hence we will not be able to supply that product to you on paid price which means either pepperfry is misleading the people or some fraudulent activity is been taking place with pepperfry.

When i call customer care they say the same thing. When i asked them to write an email on the same they...

Hi, I just placed this order[protected] from Pepperfry about an hour ago.
I paid the amount by credit card.
The order hasnt even shipped yet.
I called them to cancel the order and initiate a refund.
They refused and are not helping me

Pepperfry customer care is not helping me.

The product is a Office chair .This is the link for it -

https://www.pepperfry.com/zingy-office-chair-in-white-leatherette-by-exclusive-furniture-1591101.htmlbr...

Stay away from Pepperfry!!!I got a product with a different color and fabric as compared to what was advertised on the website. When I complained the representative calls and tells me the vendor is saying the color is the same.I told them I have sent you the pictures, compare the color yourself.To which they responded saying it's supposed to be a multicolor product.now I can only laugh at myself for falling in this pepperfry trap as even...

I wrongly placed the order with different payment method. So i like to cancel the order and then like to place through different payment option.

Pepperfry not providing any flexiblity to change the order. Once your payment in next minute you don't have any control on that. Even you report the customer service they don't hear and they are not ready to cancel.

It is kind of forcing the customer to force to receive...

I bought an idol fountain for 12, 500. It was delivered after 15 days and there was a visible crack on the product. I gave return item on the product along with the picture of the broken product.
A customer service rep called me and said the original product on the site also has the same crack (this is lie since I zoomed as much as I can and could not find any damn thing on the product in their website after this call). I asked him...

Very unfair and one sided policy. Not a win win situation. Its a win for them and loose for customer

While i was about to become a loyal customer of pepperfry i have been left with a very bad reponse from the team of pepperfry.

Just go give you a quick reference to what i am speaking about. I have first time purchased from pepperfry and wish to return two out of three products purchased reason being i am not...

I bought 2-sofas from pepper fry and after a week got an SMS to say the order will be delivered on or before 25th March2017 as it has already reached the warehouse in hyderabad. But it was not delivered. When i called on 26th the customer support agent said it will be delivered on 28th March2017. I called again on 27th Mar to make sure it was planned for delivery on 28th MAr but the agent who took the call said the previous agent didnt know...

Ref:[protected]
Ordered and paid for dining set. Carpenter could not assemble it because screws and other hardware needed were not delivered with the wooden planks and metal frames. Intimated on call and mail. No response after 4 weeks and 7 to 8 customer care calls.
Each time, the call centre support (mostly a girl named Vandana) mentions some manager's name (Karanveer) who will look into this shortly. This happens on every...

I cant believe that a heavily advertised Pepperfry can stoop down to these levels. I ordered a product of Kings International from Pepperfry and the size of the product in reality was small compared to the picture which was misleading. I raised a return request on the same day and did not hear back about the pickup even after 10 days. When I contacted the helpdesk they told me that return would not be accepted unless there was a defect. This...

My order #[protected] was for a dining table. I have been waiting for it and I even called them on the day before the date of delivery to know about the status. They said, everything fine and we will get it next day.

On the day of delivery I got a call and they told me that, we are cancelling order as there is some problem. We will refund money.

I am very surprised. Normally anybody offers a replacement product...

This is the worst ever online Shopping experience I am having, though I have ordered more than 10 times from pepperfry and never returned anything this time I ordered curtains worth 3k and the pic showed full length curtains while what I received was half length, I put in a return request to get the curtains exchanged and this size is completely useless for me as I have french windows. The customer care guy who called me was extremely rude...