Pepperfry Complaints & Reviews

I have ordered a Rocking chair and a mattress online with a HDFC gift plus card through Pepperfry website. After 40 days, Rocking chair is received in a damaged condition and the mattress is not delivered yet. they have taken the Rocking chair back and told me that the refund will be done in the original payment mode. I have explained them that the validity of the card is expired and asked them to refund in one of my accounts. I have called...

1. The Delivery is scheduled without checking availability of the customer. Same case with the carpenter service
2.multiple items will not be delivered together even though they provide the option and you have raised the request
3. Product delivered with missing parts which you realize after the carpenter has assembled everything. Call center will tell you take picture of everything delivered. How do you do that once assembly...

Extremely displeasured by Pepperfry staff ( carpenter and customer care) ..
Delayed delivery of product in the name of quality control and carpenter was assigned for the assembly the next day of delivery of product . After calling the assigned carpenter as per the SMS notification and continuous follow up, still he didn’t turn up for the entire day .After escalating about his unavailability, Pepperfry was unable to assigned another...

ORDER ID :[protected]
I had raised complaint in cobsumercomplaints on Jan 2nd and finally I received my product after complaining here.With regards to complaint I had received a call from Mumbai office saying they will give me cash back of 5%

pH no - [protected]

I didn't receive the cash back yet and sent a follow-up email but no response ..I have the recorded line saying they will pay me for their mistake...

This is for Pepperfry My letter of complaint for information to all Friends. please don't buy anything from Pepperfry

"The aforesaid product sofa cum bedset was purchased by me through Indian overseas Bank debit card on dated 26/5/2016 of Rs 20000. They had sent the consignment in few days with small mattress not the size of sofa cum bed size as they had sent what ever they had as told by them...then i had returned the consignment...

Send Product Second hand & Not Replace or Refund Strictly from Pepperfry
i order Chair From Pepperfry on 1 Jan 2017 & Company Deliver at 24 Jan 2017, But after Received Chair They Are send Old Use & Defective Chair With New Plastic Wrapper . Then i Return Request Send.But company Say it is not possible to exchange or refund. You Have to accept This Chair Without Any confirmation. After That Call to Customer Care & No Support from There.i...

FIRST EXPERIENCES AS WORST EVER IN ONLINE SHOPPING IN MY LIFE. IT IS ALL MOST EXPERIENCE WHICH MOVE ME THAT I NEVER USE ONLINE SIDE JUST BECAUSE OF PEPPERFRY.

I am just simple customer which needs product in respect of money. But a terrible experiences given by pepperfry.

It is such terrible services and customer shopping experience. It take my money by showing good product with amount and after issue with product...

Order ID:[protected]
Subject : Cancellation - Pepperfry is refusing to cancel order even though it is not shipped, and saying that it is my "fault" for ordering. There is no single email address to reach out to, and the "Write to us" option asks to wait for 36-48 hours, which is not acceptable.

I am not satisfied with the way cancellation policy has been “hidden” somewhere in the terms and conditions to “mislead”...

The product that I have received has a back which is of 1/2cm thickness and also comes in 2 pieces which is joined together with a cello tape. This is just a very poor quality of product and despite number of calls and complaints raised none of the agents seems to be bothered. No where on the description of the product does it say that the back of the product would be such poor quality and neither does the installation video show that the...

Consumers should be made aware of what trap they can get into after being lured by free coupons and freebie offers and made to around circles to get their money back.

I have opened a page on Pepperfry.com to buy a particular product during the day. Stupid me, lured by a coupon sent by them as a bait to go for a purchase the same day or it gets expired. We were out for the day thereafter and reached home very late.
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I have multiple complaints against Pepperfry.

1. Order #[protected] I ordered queen size century mattress which comes with free items like Bed cover, comforter, pillow cover etc. I received the mattress before item but did not receive the free items. Called Pepperfry to register the complaint. Since then I have heard multiple assurance calls from Pepperfry but no information about when the free items will be delivered.
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This is regarding my order:[protected] placed on 17th January 2017
16:23:32 IST of Rs 37173.

I was told the product has storage inside the bed and have a placn on the bottom to store it. But it turns out it is just a space under the bed and when I asked them to cancel the order, they are not cancelling. Their executive told me if there is no plank in the bottom, it will not be called as storage, now the same person...

Dear the worst
Pepperfry.com,

This is regarding order no.[protected]a King Size bed)worth of Rs 73000/-), ordered on 09/01/2017 which had to be delivered between 17/01/17 and 20/01/17 at the Hyderabad location.It shows in the tracking status in transit till 18/1/17.

It is regrettable to say that yet it has not been delivered and when asked to the customer care, they are clueless with a specific reply...

Since I received the product 11 months before, I am having problem in its knobs. At least 5-6 times their executives came and repaired one or the other knob. One of the knobs broke few days before and no body is listening to my problem. They said that they same colour knob is not available now and they cannot do anything. This is really ridiculous. I have a very bad experience with pepperfry. If my complaint is not resolved, I am not going...

I have order a product as details above.
Now, I found this product cheaper and already placed an order.
I have not even received this product and wrote to them to cancel the order.
I have called and spoke to a rep and then to someone senior as well.

How can they refuse to cancel an order even before delivery.
The product is never delivered or utilized and I cancel that order. I hope these people...

Order No.[protected]FN1315367-WH12188, Item ID FN1315367-P-WH12188, Invoice No. PPPL/HR/GGN/15-16/0205098, Invoice date 17/12/2015.
The chair is tilting on one side due to damage in one of the blades underneath. We unpacked the chair on 6/2/2016 and started using it from 7/2/2016. Not even a year has passed and we are facing this problem. Please resolve....

Please see this mail from Pepeprfy.There is a delay of around 7 days and when i requested to cancel on the ground of delay, they said it is not possible.

I want everyone to please note this and think thousand times before placing an order at ppperfry. They will only fry you, grill, increase your BP. I request the authorities tom please take stict action against pepperfry on this ground. when there is a delay from their side,...

I placed an order with Pepperfry. I finalised the order and made a payment. I received a message in the process from Pepperfry that order was cancelled as payment was declined. However, I received a response from the bank that payment has been taken. After calling Papperfry, they refuse to take any responsibility for this, even refuse to apologise saying this is not their problem. They are claiming that the money will be debited back to my...

I have ordered for a end table *** magazine stand.After placing the order I have not been provided any support in regard to assembling the furniture.

further when I requested that I want to modify, they said that it is not allowed and I can cancel. This mean their policy is just to grab your money and no support after that. Further there is no option to place your reviews and that is why there is no review column. They very...

Not good service. Once you place order by mistake or you have change of mind you can't cancel it or return even if it doesn't fit or bad quality. They have policy of order and forget the refund. Be careful. I am very dissatisfied with their product. I ordered office chair which is of lower quality and higher price. They didn't accept the quality related issues. They take 3 weeks to deliver your item and assembly arrangement for another week.Customer...