Pepperfry Complaints & Reviews

I bought Cube Executive Chair from Pepperfry. In less than 2 months the chair's back broke. I was sitting on it and almost fell on my back.

Obviously the quality of the chair sold by Pepperfry was poor.

When I filed a complaint with Pepperfry, the customer service exec bluntly refused to do anything about it. She said that they can't do anything after 7 days of product receipt.

Does Pepperfy expect that the life of the furniture sold by them is only 7 days!!!

I tried to escalate the complaint but the links given on their website is fake - it just doesn't register any complaint.

This is highly unexpected of a company like Pepperfry.

I'd like have my money back which paid for the chair.

If Pepperfry cannot provide good products and proper customer service then its hard to do any business with this brand!!

It already took 1 month to get my sofa delivered. i ordered grey sofa but received black colour. its a village and they will never opt black color as they feel it is inauspicious. wexed with very bad service from pepperfry. i will never ever buy anything hereafter from pepperfry and i will never recommend also. cheats they only do good branding in tv, but service is not good

I have ordered the queen size bed and the queen size mattress. i have received the queen size bed but the mattress delivered is king size. how can they do such a blunder.
now i cannot use the bed.
i have requested refund for the incorrect product delivered and the reply from pepper fry said that they will reach with 48 hours and no calls received from them till today i.e. Dec 2nd 2016 and today i called pepper fry and spoke to representative Ruchika about the refund and she told that someone will call and let me know the status on the issue. when i asked for the reference number she said that after that call i will be receiving the message to my contact number and i have not received any message regarding the call/reference number.
Please look into this ASAP and resolve this.

Hi,

I am Jayakrishnan writing this to let everyone know about by bad experience due to a purchase on pepperfry.com.
I ordered a queen size bed from the site and got assembled 2 weeks back. I paid almost 13000 for the product which doesn’t even have the quality of normal plywoods. When my mom tried to sit on the bed it just broke into pieces and luckily nothing happened to her. This is the worst experience i ever had in my online shopping. Please sell quality products instead of cheating customers.

Order No.[protected]
email : [protected]@gmail.com

I orderded for product "Madison Console Table in Provincial Teak Finish by Woodsworth" on 07-Oct-16, and it was supposed to be delivered by 21-Nov-16.

I got message that it will be delivered by 02-Nov-16 and was not delivered and since waiting for some 20 days when inquired on customer care on 22-Nov-16, they told that product is damaged during shipment and cannot be delivered, so refund will initiate in 48 hours.
However, on following up further for 2 times, they assured of refund initiate but it has not happened till today (28-Nov-16).

This is really horrible experience from pepperfry and will not use their service again. I want resolution on it asap.

Contact - Vimal Arora
Mobile - [protected]

I had placed a order for adriano dresser - mirror order no[protected] on 23 october 2016 to be delivered by 07-10 nov 2016.
Since i am working, on 08 nov i got a email that my order is getting delivered today, i arranged for someone to be at home to receive the same however it did not come.
On 11 nov again i got a email for the said delivery and arranged for my known to be at home and the same got delivered. Which is one day delayed as per their expected timing.
On 12 nov the carpenter came to assemble the mirror and on opening just the drawer table it was found that the corners are broker. Both o[censored]s took images of the corners and he packed the table back into the box as the said it had to be returned. He shared the images with the company as well as confirmed by him and asked me to upload the images on the website. I uploaded the same on 12 nov and got a confirmation on email at 4.29 pm that your refund request is received and someone will call you before 7.00 pm tomorrow. On sunday 13 nov i got a call from pepper fry at 3.48 whom i spoke for 10 minutes. The represented told me that my request cannot be processed as i have not shared the full image of the furniture. I told him that the carpenter only opened the box and we took the images which i have already uploaded in the website. I am a lady with back problem and cannot lift things. I got a email stating that “ we reference to your conversation, our customer service will contact you within 24-48 hr and again at 3.46 pm i got a email that since you are not ready to share the valid image of the product we are closing the complaint “. On 17 nov again i called on their customer case spoke to him for 10 minutes number to enquire about my complaint and told them to send someone to my home to unpack the same so that i can take a picture and i was promised to get a call back however no revert received. On 21 nov again i raised the complain via the website again and today i got a call stating that your return time is over for refund and we cannot do anything. This is the first time i was doing an online furniture order and with the mental harassment which i had to go through from 08/11/2016 till 22/11/2016 leading to my stress and bp increase i would like you to please take action on the same. I have all the emails and call records timing which i had done for getting this furniture first delivered and then requesting for return

With reference to our order number[protected] of wooden baby cot from pepper fry and the same got delivered on 17th nov. We were told that carpenter will come today to assemble the same and we were directed to call on customer care & confirm the visit. Since then no one has come & ivr keeps confirming today - tomorrow every time we call. This is the worst experience we had till date with online purchase & don't think we will ever recommend pepperfry to anyone.
However we request you to kindly look into the matter personally and help us with either return & refund or send the carpenter today positively to assemble.

I purchased a Spacewood Kosmo Arcade Bed from Pepperfry/com on 6th November 2016 and the same was delivered on 17th November. On opening the box, the Pepperfry installer noticed and informed me that some of the pieces of the bed unit contained scratches, which is not acceptable for a new product purchase. The installer informed me that a separate team from Pepperfry.com would visit my residence to attend to polish/ touch up to remove the scratches. Please have this done urgently. Thanks.

Biggest mistake of my life that i have ordered my two bed rooms full furniture from pepperfry. I spend more than lac rupees to get better quality but it's not worth at all. I have been chasing them for last one week to resolve my issue but no revert. Guys be careful when u r ordering any thing they say easy return but they don't provide any solution. I am explains them my issues but they are not able to understand. Material is very cheap and looks really old. Still i am doing a compromise wid one bed room set for which i paid 65 k and sec set is really really in a worst condition.. Side table and almira looks old and shabby which can not be used at all. Bed headset is chipped off.. Pepperfry pls don't fool customers it's our hardearn money for dream house and u give the false commitment.

I purchased a katsu mintwud queen bed (order no[protected] from pepperfry and regret having purchased it now and getting screwed by trusting you. what is the use if the product starts to wobble, breaks down and is of substandard quality. i have spent a huge amount (~16k) for the product which is not for even 1k too. they have spent huge amounts of money on advertising and developed a brand without any substance or content. i called up the service representative several times to explain the product staus but they bluntly states that once they sell the product the job is done! the customer executive directly says that they dont have experienced carpenters too.

The only one wrong thing i did is showing some mercy on the carpenter who assembled it and not given complaint on him since he screwed the assembly and wrongly fitted and damaged the product. after 2 weeks, suddenly all parts of the product are coming out and we afraid even to sleep on it as we dont know when it will break. once i see the damage if i cal them, they say the return policy is finished and no warranty for the product.

I'm not sure what is the integrity of the company since they can't stand on what they deliver.

They will only say sorry and can't understand our pain or issue. all are routine customer executive responses.

Sorry to have trusted you guys a lot even though everyone critized you and teached me a very good lesson.

If you want to beg money, i would have given you but you cheated me by selling worst quality product for high cost.

The order was placed on october 23, 2016 with a delivery date between november 4, 2016 and november 8, 2016. I also received a message that the order had reached bangalore on november 3, 2016. This order was supposed to be delivered by 8/11/2016. Its been more than 7 days and i am yet to get any update. When i contact their customer care, they are not able to provide a solution.

I want a compensation for delay in delivery to the extent of the amount of the product.

I am also one of the victim of pepperfry.I have bought one table with order no[protected]. It was clearly mentioned that it is a easy return policy within 7 days.My table came on 12 Nov 2016 and I immediately called them as it was of poor quality totally not suitable for my house.I am calling them to return but now they are suddenly telling that it cannot be returned as there is no such policy.This is ridiculous as that they are cheating people with open messages clearly indicating that return is one of the option in case of dislike.
How can this be possible that an e commerce online shopping doesn't have return policy and they know this fanda that is why they are just writing about 7 days easy return otherwise consumer will not buy or use pepperfry for big orders.
Kindly please help me to return this product otherwise let's block this website and not to use in case of any doubt on product.Let them know that consumers are not fool and can teach them good lessons.

I had ordered a end table from peperfry. The colour of the table I received is of different colour and they refused to refund my money. I have attached both the images. Website image as well as the image of product received by me. My order number is[protected]. Please help me with this matter.

The order page is https://www.pepperfry.com/casa-rio-end-table-in-colonial-maple-finish-by-woodswo...⇄

Thanking you,
Vasoya Dhruvin
[protected]

I had ordered a dressing table from this site and had payed the full amount through netbanking on October-5th.
Delivery date was mentioned as October-24th, however there was no deliver of the product.
on 27th Oct, I got an email from Pepperfry stating that the earlier order has arrived in damaged condition so they offered me to give another product in dressing table.
Upon accepting the same, again I have waited for 12 days and finally cancelled it as it was not at all processed from there end.

Now on initiating the refund, they haven't come back with any updates and also amount is not refunded.

Kindly take a strict against them and for others please refrain from ordering anything from this site.

P.S.
The Chat support guys and the call support guys will always insist you to cancel the order and wont provide any proper updates.

I ordered this item for my sister who is. residing in Chandigarh and I am a resident of Vizag. She has received this item in the poor condition. Kindly see the attached picture. On asking their executive she said it can not be accepted as it's against their policies. As nobody else reported such complaint for the same lamp. Kindly look into this matter.

I purchased a four seating dining set from Pepperfry and regret having purchased it now. What is the use if the product starts to wobble, breaks down and is of substandard quality. They have spent huge amounts of money on advertising and developed a brand WITHOUT any substance or content. I called up the service representative who bluntly states that once they sell the product the job is done! I could have returned the product in 7 days but when I complained first time, the representative who came said that my floor was not properly levelled. So you see who they buy time? And then...they say that there is No warranty and the product cannot be returned too.
And yes, they did say they were "sorry".

I am, Pepperfry. Sorry to have trusted you guys to deliver great products.
My order number is[protected] delivered on

I had placed an order for Dining set & received defective product (Dining Set). I registered return request for product with images clearly showing manufacturing defect, cracks on product.

I received an email, mentioning that unable to reach you, please call back.

I called customer care & i was told to get it repaired locally since it is manufacturing defect verified by Pepperfry basis photographs shared by me & in return Pepperfry will provide cashback of Rs 7000/-.

When i mentioned that it can not be repaired locally, i was told that a call back will be arranged for providing solution.

I received a call back and i have been informed that since the complaint has been registered post 10 days of receipt of material instead of 7 days, Pepperfry is not responsible for any manufacturing defects.

Upon challenging that i have received different communication earlier, they apologized for wrong communication.

Hi,

I had bought an LED strip fairy lights from Pepperfry. First of all they take almost a month to deliver. On checking the lights i found that not a single bulb lights up. The customer service person is unable to initiate the refund is what he says. This is not done. Pepperfry takes a long time to deliver and then delivers damaged products with no return.

I ordered a 15 oct 16 1 nos ideale graacio appo glass 2 burner manual ignition gas stove order no.[protected]. delivered date committed in 27 oct 16,
But till now product not delivery more then 3 days yet to shipped in bangalore warehouse. i contact customer care there is no proper response again and again asking time.
I am totally dissatisfied in 2nd times..
Shipping transportation very very worst compare another website.
Kindly look this matter...

Hi,

First of all i would like to begin with saying that this product, a laundry basket, i ordered was defective. The lid doesn't close. So i had to return it. I went online immediately to initiate a return but the product was showing as undelivered so cannot return. I thought it takes time for the status to change to deliver so decided to try again later. One or two days later i went online to return the item but status still showed as undelivered. Hence i cannot return. I decided to wait for 1 or 2 days more to see if the product status would change to delivered. But it never changed. So i decided to call up pepperfry to sort this out. I called pepperfry and they told me they would collect my order and refund my money. And so waited for another few days. After waiting about a week i decided to call them back and this time they said since it has been more than 7 days they cannot accept the return.

Now, this came as a shock to me as pepperfry were the ones that were responsible for the delay in the return. Their site never showed the item as delivered in the first place which delayed the return. And they tell me that i have delayed the return.

I am absolutely infuriated by the service i have received from pepperfry and completely lost trust in them due to this. I don't even want my money back now i'm so appalled by them i will never deal with pepperfry again. Its not about the 800 rupees i spent. Its about losing the trust i had in them and they have made me doubt online shopping all together.