Pepperfry Complaints & Reviews

The order was placed on october 23, 2016 with a delivery date between november 4, 2016 and november 8, 2016. I also received a message that the order had reached bangalore on november 3, 2016. This order was supposed to be delivered by 8/11/2016. Its been more than 7 days and i am yet to get any update. When i contact their customer care, they are not able to provide a solution.

I want a compensation for delay in delivery to...

I am also one of the victim of pepperfry.I have bought one table with order no[protected]. It was clearly mentioned that it is a easy return policy within 7 days.My table came on 12 Nov 2016 and I immediately called them as it was of poor quality totally not suitable for my house.I am calling them to return but now they are suddenly telling that it cannot be returned as there is no such policy.This is ridiculous as that they are cheating people...

I had ordered a end table from peperfry. The colour of the table I received is of different colour and they refused to refund my money. I have attached both the images. Website image as well as the image of product received by me. My order number is[protected]. Please help me with this matter.

The order page is https://www.pepperfry.com/casa-rio-end-table-in-colonial-maple-finish-by-woodsworth-1318798.html?type=cli...⇄br...

I had ordered a dressing table from this site and had payed the full amount through netbanking on October-5th.
Delivery date was mentioned as October-24th, however there was no deliver of the product.
on 27th Oct, I got an email from Pepperfry stating that the earlier order has arrived in damaged condition so they offered me to give another product in dressing table.
Upon accepting the same, again I have waited for 12...

I ordered this item for my sister who is. residing in Chandigarh and I am a resident of Vizag. She has received this item in the poor condition. Kindly see the attached picture. On asking their executive she said it can not be accepted as it's against their policies. As nobody else reported such complaint for the same lamp. Kindly look into this matter....

I purchased a four seating dining set from Pepperfry and regret having purchased it now. What is the use if the product starts to wobble, breaks down and is of substandard quality. They have spent huge amounts of money on advertising and developed a brand WITHOUT any substance or content. I called up the service representative who bluntly states that once they sell the product the job is done! I could have returned the product in 7 days but...

I had placed an order for Dining set & received defective product (Dining Set). I registered return request for product with images clearly showing manufacturing defect, cracks on product.

I received an email, mentioning that unable to reach you, please call back.

I called customer care & i was told to get it repaired locally since it is manufacturing defect verified by Pepperfry basis photographs shared by me...

Hi,

I had bought an LED strip fairy lights from Pepperfry. First of all they take almost a month to deliver. On checking the lights i found that not a single bulb lights up. The customer service person is unable to initiate the refund is what he says. This is not done. Pepperfry takes a long time to deliver and then delivers damaged products with no return....

I ordered a 15 oct 16 1 nos ideale graacio appo glass 2 burner manual ignition gas stove order no.[protected]. delivered date committed in 27 oct 16,
But till now product not delivery more then 3 days yet to shipped in bangalore warehouse. i contact customer care there is no proper response again and again asking time.
I am totally dissatisfied in 2nd times..
Shipping transportation very very worst compare another website....

Hi,

First of all i would like to begin with saying that this product, a laundry basket, i ordered was defective. The lid doesn't close. So i had to return it. I went online immediately to initiate a return but the product was showing as undelivered so cannot return. I thought it takes time for the status to change to deliver so decided to try again later. One or two days later i went online to return the item but status still...

Ordered online black Sui solar lights but got not properly working pest control solar lights. Also ordered 3 mudda cane chairs and a matching stool but was delivered only 2 chairs and sign taken for delivery of 3 chairs. The stool never came. Now have asked for return and refund of money. They are saying stool will be delivered when 3 chairs order is cancelled. On persisting they agreed to cancel order and refund. Now billing and delivery...

I have placed an order and wanted to cancel few products in the order with in one hour. Reached out to customer care team, and they cannot cacel the item once its placed/approved.

The same products we are getting it very lesser price in other vendors like amazon or flipkart, why the consumer simply have to be at loss end because of this stupid policies. They have not cutdown the wood based on this order, its simply they have...

I bought a bed from Pepperfry for my teenage kid. They did not furnish the detail of the material of the base of the bed. It is so weak that it will break anyday. I told them to refund my money but they flatly refused. How can I accept a bed worth 40000 rupees having cardboard at its base. It's very shocking. I even offered them to exchange the product with some other product of the same value or give me a credit note so that I can use it...

Hi i have purchased one ceiling light from peppery fry. This product cost is 4099 after the 15% diwali offer.in the website it was look good and rich quality. But after received this product it is not that much worth for 4000 inr.
Actually i have purchased this product to place it on my hall. But now this product i can't even place it in my pooja room. Its really worst product.

After i have contacted the customer care...

My order no. On pepperfry is[protected]. I ordered a telephone which had an antique look and it said telephone. But it turned out to be non functional just for show telephone and it was not mentioned on site. Upon my request to them to return and refund they said its not in their policy.
Pepperfry is a deceiving company and they don't value customers complains, they don't want to pay back that's it....

I was supplied with the defective product and even after chasing for 20 days no return has been arranged. Whatever I could do at my end I have done including lodging a complaint online on their website, calling customer services and still nothing has been done to resolve my issue. I have called several times and each time they assure me that they will do something about the complaint but nothing has been done.

I can neither...

Pepperfry services are highly disappointing and their casual attitude has just ruined our diwali. We ordered a cupboard from pepperfry and it was supposed to be delivered on friday 21st october, 2016.in afternoon approximately 1300 hrs pepperfry team delivered cupboard and showed us the assembly and said they have already raised a carpenter request. The supervisor mr praveen thakre, ph number [protected] asked us that he should keep the assembly...

I ordered one owl showpiece order no.[protected], it looked vintage but i thought that it is painted that way. When the order arrived: it was old tin just badly stuck together, full of rust, now the customer care is not ready to take it back and refund my amount for this product but they are not ready to do so. Please find me a resolution for this. Why am I forced to keep something which I do not find suitable and also, they have their return...

I recently ordered the pillows from pepperfry, after checking found the quality of pillows highly poor, not worth the price. I decided to return given the poor quality and when tried to do so, could not find the option of return in case the quality is poor. The options given for the return are 1) incorrect/incomplete product, 2) damaged product 3) infected one and no option for poor quality which could always be the case than the other three....

Order#[protected]

Pepperfry ads are misleading the customers and fooling them. I wanted to return/exchange one of the items in the order list but the customer care clearly refused saying that goods cannot be returned or exchanged unless it is damaged or there is a manufacturing defect. This is in total contrast to the Pepperfry ads where they highlight "Easy Returns" everywhere. No where during the booking process, the consumer...