Pepperfry Complaints & Reviews

I ordered a bed online on 6th of Feb and it reached the gurgaon warehouse on 14th feb. I am still waiting for the bed to be delivered. When I called up pepper fry and talked to a girl named Judy and a man named Shubham, requesting for a delivery today itself, they refused saying that the trucks have left. I dont understand what my bed has been doing in the warehouse for 2 days, with me sleeping on the floor in my home??? Is there no sense o[censored]rgency wrt a customer????
When we finally told them that they can deliver the bed tomorrow (as they made it quite clear that it was not possible to deliver today), they first had no clue if they could accomodate the time we were wanting at. Then we got to know that the bed will be in an unpacked condition till pepper fry's carpenter comes. What time will the carpenter come? Will he come with the bed? Their executives response was that the carpenter will not come with the bed and they have no idea when he will come.
Very sorry state of affairs and an extreme inconvenience to us. Have to beg for an item to be delivered for which we have already done the full payment.
Never again going to order from Pepper fry. My first and last time. Thankyou very much for nothing.

I have ordered a Rocking chair and a mattress online with a HDFC gift plus card through Pepperfry website. After 40 days, Rocking chair is received in a damaged condition and the mattress is not delivered yet. they have taken the Rocking chair back and told me that the refund will be done in the original payment mode. I have explained them that the validity of the card is expired and asked them to refund in one of my accounts. I have called the customer care 5 times and have written emails seeking assistance. This is the worst customer care that I have received till now.

even after repeated requests they have refunded the amount into my expired gift card. I have called up the bank and they said renewal of the card or the extension of the credit limit is not possible. My 28, 000 INR money is stuck with pepperfry for almost 1.5 months and now it is stuck with Bank.

What is the mistake that the customer has done to go through all this follow-ups. I have a job and I cannot spend so many hours to resolve the issue that pepperfry has created. please help

1. The Delivery is scheduled without checking availability of the customer. Same case with the carpenter service
2.multiple items will not be delivered together even though they provide the option and you have raised the request
3. Product delivered with missing parts which you realize after the carpenter has assembled everything. Call center will tell you take picture of everything delivered. How do you do that once assembly is done and you realize at the end that a door spring is missing for the last piece.
4. Call center experience is the worst. Had the misfortune to talk to them 3 times and all they do is apologize but do not take care of the customer's grievances. There is no mechanism for escalation but you will end up having to deal with the same unreasonable person.

Never again with Pepperfry!

Extremely displeasured by Pepperfry staff ( carpenter and customer care) ..
Delayed delivery of product in the name of quality control and carpenter was assigned for the assembly the next day of delivery of product . After calling the assigned carpenter as per the SMS notification and continuous follow up, still he didn’t turn up for the entire day .After escalating about his unavailability, Pepperfry was unable to assigned another carpenter . The next day the carpenter ( K K BALAJI) turned up with extremely unprofessional behavior. He damaged the product while unpacking, leaving scratch marks here and there in bed and finally left with half assembly done .
In short - Buying a product from Pepperfry is waste of time and loss of peace of mind. I won’t recommend any one to give any sort of business to these unprofessional Pepperfry company.

ORDER ID :[protected]
I had raised complaint in cobsumercomplaints on Jan 2nd and finally I received my product after complaining here.With regards to complaint I had received a call from Mumbai office saying they will give me cash back of 5%

pH no - [protected]

I didn't receive the cash back yet and sent a follow-up email but no response ..I have the recorded line saying they will pay me for their mistake but no response after that. Cheap and fake promises even from top level management

This is for Pepperfry My letter of complaint for information to all Friends. please don't buy anything from Pepperfry

"The aforesaid product sofa cum bedset was purchased by me through Indian overseas Bank debit card on dated 26/5/2016 of Rs 20000. They had sent the consignment in few days with small mattress not the size of sofa cum bed size as they had sent what ever they had as told by them...then i had returned the consignment and they said that they will put the cash back in my account but till date i have not received the money. According to them it is bank problem (Indian overseas Bank). And that i should run to bank for money. I had twice given back statement to them but they say we have sent the money but now it's bank problem.
There appears to be total FRAUD and you are cheating the customers after selling the product."

Please acknowledge my complaint and let me know at what remedial measures you propose to take to safe guard your GOODWILL# PEPPERFRY

Send Product Second hand & Not Replace or Refund Strictly from Pepperfry
i order Chair From Pepperfry on 1 Jan 2017 & Company Deliver at 24 Jan 2017, But after Received Chair They Are send Old Use & Defective Chair With New Plastic Wrapper . Then i Return Request Send.But company Say it is not possible to exchange or refund. You Have to accept This Chair Without Any confirmation. After That Call to Customer Care & No Support from There.i Also Request Two More Time & Worst Experience Still Continues. No Email & No Message & No Call Back. First There is No COD Option & Second 23 Day Take For Courier, Third No Refund and No Replacement & No Support
My Order No:[protected]

FIRST EXPERIENCES AS WORST EVER IN ONLINE SHOPPING IN MY LIFE. IT IS ALL MOST EXPERIENCE WHICH MOVE ME THAT I NEVER USE ONLINE SIDE JUST BECAUSE OF PEPPERFRY.

I am just simple customer which needs product in respect of money. But a terrible experiences given by pepperfry.

It is such terrible services and customer shopping experience. It take my money by showing good product with amount and after issue with product they deny to take back, even replace the product.

They simply close my complain and even not informing me.

IT IS SUCH BAD EXPERIENCES/POOR CUSTOMER SERVICES/AND WEALTH LOSS .

Order ID:[protected]
Subject : Cancellation - Pepperfry is refusing to cancel order even though it is not shipped, and saying that it is my "fault" for ordering. There is no single email address to reach out to, and the "Write to us" option asks to wait for 36-48 hours, which is not acceptable.

I am not satisfied with the way cancellation policy has been “hidden” somewhere in the terms and conditions to “mislead” customers by using trick words as “Easy Returns”, and not mentioning about your no cancellation policy anywhere upfront in clear terms.

I had a chance to speak with your customer service rep (Jaspreet?), who mentioned that it is my “Fault” that I have completed the order, despite me offering to pay a cancellation fee even though the product has not yet been shipped. I am not sure if her rude and uncouth behavior would help increase your customer base(I doubt it).

I went through the workflow to purchase a product and captured screenshots along the way, and DID NOT find your “No cancellation” policy anywhere upfront. I also have screenshots of your iOS App which do not show the no cancellation policy upfront, and mislead customers with “Easy Returns”, and a UX philosophy that screams “hiding is not lying”.

I am not sure if your Product UX managers intended to “hide” the “No cancellation” phrase somewhere, but it seems like they did, which clearly amounts to trickery.

I do not agree that cheating your customers is a good way for a funded start-up to increase their user base.

Please cancel my order and refund the amount.

The product that I have received has a back which is of 1/2cm thickness and also comes in 2 pieces which is joined together with a cello tape. This is just a very poor quality of product and despite number of calls and complaints raised none of the agents seems to be bothered. No where on the description of the product does it say that the back of the product would be such poor quality and neither does the installation video show that the back of the product is made of 2 pieces which is joint by a cellotape. Request one of the seniors to look into the issue and help us in resolving the same.

Consumers should be made aware of what trap they can get into after being lured by free coupons and freebie offers and made to around circles to get their money back.

I have opened a page on Pepperfry.com to buy a particular product during the day. Stupid me, lured by a coupon sent by them as a bait to go for a purchase the same day or it gets expired. We were out for the day thereafter and reached home very late.

Upon reaching home, we hurriedly tried to place the order for the product as the coupon expires within an hour. We went ahead with the process and made the payment. Lo and behold, the website Pepperfry is offering the same product Rs. 3, 000 cheaper at that very same moment.

THE ATTACHED SCREEN SHOT RIGHT UPON PAYMENT SHOWS THE ITEM BEING OFFERED ABOUT RS. 3, 000 LOWER THAN WHAT I PAID A COUPLE OF MINUTES BEFORE.

I realized that my purchase was made based on the history page open during the day. The site is offering the same thing much cheaper and they will be fair enough to honor the price they offer at that very moment. A screen shot was sent to them instantly with a request to please correct the matter.

They are a smart company, have a good time of English speaking support staff and they will discuss the matter with you. Then starts the stonewalling, there's a coupon code catch, you entered this coupon code vs that. They won't look at the basic thing that their own site at that particular moment of purchase and for several days afterwards is selling the same thing much cheaper.

Message given is you get screwed by a code, the code they sent to lure you to purchase with the total disrespect to what is given easily to other is denied to you, because you have already been fooled.

Funny thing is that we are going for major renovation and had a number of things shortlisted for purchase from their website. Glad that we got caught up with other things and saved the misery of dealing with them.

Now, our request to cancel is not being honored either. Do they not know that when we have not even taken a delivery of the product, it is a total disrespect to deny us the option to cancel our purchase. Apart from against consumer rights and law of the land.

I am determined to take it to whatever extend to get my refund from them.
Consumers should be made aware of what trap they can get into after being lured by free coupons and freebie offers and made to around circles to get their money back.

RKB
NOIDA

I have multiple complaints against Pepperfry.

1. Order #[protected] I ordered queen size century mattress which comes with free items like Bed cover, comforter, pillow cover etc. I received the mattress before item but did not receive the free items. Called Pepperfry to register the complaint. Since then I have heard multiple assurance calls from Pepperfry but no information about when the free items will be delivered.

2. Order #[protected] Ordered a queen size bed and was delivered on time. 2 days has passed since delivery and no carpenter has arrived yet to assemble. I have received multiple SMS from Pepperfry on the scheduling of carpenter since last 2 days but nobody appeared. Called customer care and they did not provide any proper resolution. Just mentioned the regular guidelines

These were my first purchases from Pepperfry and I can assure that I will never buy next time from them and will make sure none of my friends and families buy from this website. Pathetic, terrible level of customer care.

This is regarding my order:[protected] placed on 17th January 2017
16:23:32 IST of Rs 37173.

I was told the product has storage inside the bed and have a placn on the bottom to store it. But it turns out it is just a space under the bed and when I asked them to cancel the order, they are not cancelling. Their executive told me if there is no plank in the bottom, it will not be called as storage, now the same person is saying the opposite.

Even on the website they have not mentioned this, it is against their own policy.

Dear the worst
Pepperfry.com,

This is regarding order no.[protected]a King Size bed)worth of Rs 73000/-), ordered on 09/01/2017 which had to be delivered between 17/01/17 and 20/01/17 at the Hyderabad location.It shows in the tracking status in transit till 18/1/17.

It is regrettable to say that yet it has not been delivered and when asked to the customer care, they are clueless with a specific reply rather tried to wandered around typical trained words of 'excuses' and plenty of 'sorry' (ies).Suddenly they woke up and a trailing mail had come with delay in delivery by 7 -10 days with the cause of 'unforeseen situation'.

When asked again to customer care, they were hesitated and asked us to cancel the order if we don't follow / accept their proposal of such delay.

Let me remind you with the past order no. SKU: FN1366903-P-OD2145 dated 26th Aug 2015, which had the same story and finally it was cancelled from your end with compensation of 25% on my next purchase provided by CEO office.

Therefore, It is to be once again noted & reminded that once the money has been paid, the receiver is solely responsible for timely delivery o[censored]ndamaged good(s) to the customer. It is not that at the time/day of delivery, one can raise his hands and asked/forced to cancel the order to make their own hands cleaner.

It is condemned to say that even after one year, the typical metaphor of excuse i.e.'unforeseen situation' carries with your business which unfortunately bothers us with our plan and schedule.

Hence, I affirmly ask you to do the needful at the earliest.

Since I received the product 11 months before, I am having problem in its knobs. At least 5-6 times their executives came and repaired one or the other knob. One of the knobs broke few days before and no body is listening to my problem. They said that they same colour knob is not available now and they cannot do anything. This is really ridiculous. I have a very bad experience with pepperfry. If my complaint is not resolved, I am not going to buy any product from pepperfry and will never recommend anyone to buy from them.

I have order a product as details above.
Now, I found this product cheaper and already placed an order.
I have not even received this product and wrote to them to cancel the order.
I have called and spoke to a rep and then to someone senior as well.

How can they refuse to cancel an order even before delivery.
The product is never delivered or utilized and I cancel that order. I hope these people know of consumer laws of India and do not take customers for a ride.

When they want your business then they make it look so attractive and lure you with so many free coupons, discounts etc and when you are struck up after payment, they show you true color and refuse to accept any of your requests.

I guess they enjoy going to consumer courts and lose the cases there, else they will show good sense and take the customer request and honor immediately.

Order No.[protected]FN1315367-WH12188, Item ID FN1315367-P-WH12188, Invoice No. PPPL/HR/GGN/15-16/0205098, Invoice date 17/12/2015.
The chair is tilting on one side due to damage in one of the blades underneath. We unpacked the chair on 6/2/2016 and started using it from 7/2/2016. Not even a year has passed and we are facing this problem. Please resolve.

Please see this mail from Pepeprfy.There is a delay of around 7 days and when i requested to cancel on the ground of delay, they said it is not possible.

I want everyone to please note this and think thousand times before placing an order at ppperfry. They will only fry you, grill, increase your BP. I request the authorities tom please take stict action against pepperfry on this ground. when there is a delay from their side, why are they not cancelling the order.

They want the everything in their favour and customer for them is just like a prey.

Pepperfry Alert 2:44 PM (2 hours ago) to me Dear Abbas Mehdi, This is in regard to your order#[protected]FN1499468-P-WH10778 which you placed with Pepperfry. We regret to inform you there might be a delay in delivery of the Bruno End Table *** Magazine Rack in Walnut Finish by Royal Oak you ordered with us. We at Pepperfry strive to provide the best to our customers.

Unfortunately, your product didn’t go through our Quality Check parameters for the product delivered by our vendor. Hence we are trying our best to minimize the delay as much as possible. However, we are compelled to inform you that there might be a delay of approx 7 days. Again, we apologize for any inconvenience we may have caused and look forward to fulfilling your future orders in timely manner.

We appreciate your patience and look forward to serving you better in future. Regards, Team Pepperfry Need help? You can contact customer care on[protected] from 9 AM to midnight.

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This review is a subjective opinion of a user.
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More Review Details

Reason of review:
Poor customer service
Preferred solution:
Full refund
Product or service
Bruno End Table
Review category
Furniture and Decor

I placed an order with Pepperfry. I finalised the order and made a payment. I received a message in the process from Pepperfry that order was cancelled as payment was declined. However, I received a response from the bank that payment has been taken. After calling Papperfry, they refuse to take any responsibility for this, even refuse to apologise saying this is not their problem. They are claiming that the money will be debited back to my account in 2-3 days. This is highly unacceptable.

I have ordered for a end table *** magazine stand.After placing the order I have not been provided any support in regard to assembling the furniture.

further when I requested that I want to modify, they said that it is not allowed and I can cancel. This mean their policy is just to grab your money and no support after that. Further there is no option to place your reviews and that is why there is no review column. They very well know about their service and customer support and that is why they have removed unlike other online shopping snapdeal and ebay etc.

pepperfry has no value for customers at all.

they are just into money business.once the customer has paid the money there is no support in terms of modification/ change in order/ cabcellation/ assembly of furniture.