Pepperfry Complaints & Reviews

I had placed an order on 11dec. I got all products on time except the bar chair I ordered. I got an msg saying it will be delivered on 28. As I was out delivery was failed. I confirmed at customer care that it will be delivered on 30 but it was not delievered. Saturday they told they will deliever but whole day I was at home and no one came. Midnight I get msg saying they tried to attempt the delivery on Saturday which s fake. It was out...

Hi

On 1St Jan 2017 I ordered a coffee table from pepperfry, considering that the height of table would be a standard height. further after ordering I found that that I am not ok with its dimension and wanted to immediately cancel or return the order. I made a call to customer care for same and they said that neither return or cancellation is possible.

While a customer purchase a product from a e commerce site,...

No doubt products listed on Pepperfry.com are absolutely remarkable that's the reason I spent money here & I was really happy when I received "The Exclusive Deco White Glass Floor Lamps" with the Order Id[protected]. I would also like to appreciate prompt delivery because I ordered it on Dec 19, 2016 & they delivered it on Dec 21, 2016 evening. Since it has new type of holders(E27) & I didn't found those bulbs...

I just came across most frustrating customer support i have ever received from any online site, and you people have already lost atleast 10 customer which i know they will not order, now comming to the point i ordered one weber charcol grill and due to some emergency i am not be able to collect that order but the customer care told me that your money will not be refunded and the product will be delivered when ever you wll come, but is it...

Order No:[protected]

There r 3 major issues with the table that I ordered and after I complained to pepperfry there is no response:

1. The pictures of the product show there is a table and then a curve below whereas the actual product looks very different as there is a gap between the table top and curve and doesn't look nice. Refer the attached picture of pepperfry and the actual table

2. The...

This is my final attempt to get any kind of word or help from pepper fry. I am extremely disappointed with the way my problem has been handled.. I had ordered a lima coffee table from pepper fry in february 2016. Order no.[protected]. I shifted to a new address in delhi from gurgaon in april. But around the month of september the table started cracking from the corners. I had a complaint registered for carpenter review. The carpenter who visited...

Order no.[protected] Ergonomic rolling chair Delivered on Sept 3, 2016

Though the product does nt comes under warranty within 2 months 6 days the product broke miserably into two pieces as you can see from the photographs attached. I could have been gravely injured my back which could have resulted in paralysis. I am an engineer and I can very well say the base material is a design failure. Pepperfry claiming to be a repute brand...

Hi, I am Nainar from Bangalore. I bought a combo of elegant Germany chimney and cooktop. The order number is[protected]. The cooktop had the major manufacturing defects of major technical issues.

Since last two months I am behind pepperfry and elegant Germany but found a worst support from both of them.

At least I tried repairing from the manufacturer as it's under warranty but the company staff and the outsourced...

Dear Pepper Fry,

I am reaching out to you as my final attempt to try and talk to you as your customer. I am extremely unhappy about a product of yours the sofa ordered with order number[protected]. Initially itself I was unhappy about the product since it did not support my back properly, I requested for a refund, you informed me that the refund is only for damaged items. agreed, the next, the first day during the installation...

Vide order no[protected] I had requested for one lot delivery for 6 items of furniture costing a whopping inr 1.7 lakhs. To my surprise 5 items were delivered with sub standard quality and having defects. I have already disposed my old furniture and now stuck with this ridiculous stuff for which I have paid 2 months in advance. The customer service executive Mr. Shah[protected] was missing in action completely inspite of repeated calls...

I bought Cube Executive Chair from Pepperfry. In less than 2 months the chair's back broke. I was sitting on it and almost fell on my back.

Obviously the quality of the chair sold by Pepperfry was poor.

When I filed a complaint with Pepperfry, the customer service exec bluntly refused to do anything about it. She said that they can't do anything after 7 days of product receipt.

Does Pepperfy...

It already took 1 month to get my sofa delivered. i ordered grey sofa but received black colour. its a village and they will never opt black color as they feel it is inauspicious. wexed with very bad service from pepperfry. i will never ever buy anything hereafter from pepperfry and i will never recommend also. cheats they only do good branding in tv, but service is not good...

I have ordered the queen size bed and the queen size mattress. i have received the queen size bed but the mattress delivered is king size. how can they do such a blunder.
now i cannot use the bed.
i have requested refund for the incorrect product delivered and the reply from pepper fry said that they will reach with 48 hours and no calls received from them till today i.e. Dec 2nd 2016 and today i called pepper fry and spoke...

Hi,

I am Jayakrishnan writing this to let everyone know about by bad experience due to a purchase on pepperfry.com.
I ordered a queen size bed from the site and got assembled 2 weeks back. I paid almost 13000 for the product which doesn’t even have the quality of normal plywoods. When my mom tried to sit on the bed it just broke into pieces and luckily nothing happened to her. This is the worst experience i ever had...

I orderded for product "Madison Console Table in Provincial Teak Finish by Woodsworth" on 07-Oct-16, and it was supposed to be delivered by 21-Nov-16.

I got message that it will be delivered by 02-Nov-16 and was not delivered and since waiting for some 20 days when inquired on customer care on 22-Nov-16, they told that product is damaged during shipment and cannot be delivered, so refund will initiate in 48 hours.
However,...

I had placed a order for adriano dresser - mirror order no[protected] on 23 october 2016 to be delivered by 07-10 nov 2016.
Since i am working, on 08 nov i got a email that my order is getting delivered today, i arranged for someone to be at home to receive the same however it did not come.
On 11 nov again i got a email for the said delivery and arranged for my known to be at home and the same got delivered. Which is one day...

With reference to our order number[protected] of wooden baby cot from pepper fry and the same got delivered on 17th nov. We were told that carpenter will come today to assemble the same and we were directed to call on customer care & confirm the visit. Since then no one has come & ivr keeps confirming today - tomorrow every time we call. This is the worst experience we had till date with online purchase & don't think we will ever recommend...

I purchased a Spacewood Kosmo Arcade Bed from Pepperfry/com on 6th November 2016 and the same was delivered on 17th November. On opening the box, the Pepperfry installer noticed and informed me that some of the pieces of the bed unit contained scratches, which is not acceptable for a new product purchase. The installer informed me that a separate team from Pepperfry.com would visit my residence to attend to polish/ touch up to remove the...

Biggest mistake of my life that i have ordered my two bed rooms full furniture from pepperfry. I spend more than lac rupees to get better quality but it's not worth at all. I have been chasing them for last one week to resolve my issue but no revert. Guys be careful when u r ordering any thing they say easy return but they don't provide any solution. I am explains them my issues but they are not able to understand. Material is very cheap...

I purchased a katsu mintwud queen bed (order no[protected] from pepperfry and regret having purchased it now and getting screwed by trusting you. what is the use if the product starts to wobble, breaks down and is of substandard quality. i have spent a huge amount (~16k) for the product which is not for even 1k too. they have spent huge amounts of money on advertising and developed a brand without any substance or content. i called up the...