Pepperfry Complaints & Reviews

I had ordered three Bombay dyeing bed sheets. Order Number is[protected]FU1443785-S-PM9739. They cancelled one and they didn't tell any reason. I received the second one as I ordered. But they send the third unbranded bed sheet. This is not a Bombay dyeing brand and the quality is very poor. Immediately I send complaint, but their supporting staff refused the return telling this is Bombay dyeing product. But they are cheating, their ventor...

I have placed an order worth Rs. 13489 last night (14th October 2016) and paid in advance. I realized that I ordered wrong dimension after placing the order and noticed that I could not cancel the order. I called up the customer care as soon as I can ( after 9 am on 15th October 2016 )as per their timing. They said there is no way that the order can be cancelled even though it is less than 14 hours and even though the shipping is not yet...

I have placed an order worth 6000rs and paid fr it in advance.
I realised that i ordered wrong size of the product just after placing the order and noticed i cant cancel the order;
I called up customer care and thy said there is no way the order can be cancelled or returned.
This is sheer exploitation of customers and should eb dealt with seriousy...

I want to return/ cancel my order of dining chairs with order no[protected] because of size issues. Your team is repeatedly saying that they cannot help us in this matter. I have been Watching your TV ads in which you clearly depict that you take the product back if we have size problem and now you are refusing this. Why do you show false advertisement and fool the public. I am stuck up because I paid in advance and you people can harass us...

Invoice no: bg/7184/15-16
Order no:[protected]fn1367075-s-pm8819

Exactly a year back i purchased "gloria three seater sofa in brown colour by home city" and received a product of different color. When i contacted them about this they said it will charge us around 8k for take it back and if i keep it back then 8k will be paid to me. But i was never informed that they will void the warranty also. The entire process took...

I have ordered a faber kitchen chimney model 3d good 90 cm from pepper fry... Order number[protected]., delivered in reis magos, goa... Before placing an order i confirmed with pepper fry team if the installation will be initaited by them when i contacted first time while pre ordering on 12th sep 2016 during the conversation i have been given a contact person one mr. Mandeep +[protected] by pepper fry customer care executive... When i called...

Good day,
I had ordered for memphis end table by woodsworth via order no[protected] on 2nd oct 2359 hrs.

I had ordered memphis end table in espresso walnut finish. However the order came as honey oak. Immediately within 10 minutes, i made a complain to them online.

Kindly change the colour of the order to memphis end table in espresso walnut finish.

I called them again on 3rd oct, and they...

I have booked one order and the item selelcted was wrong, i asked the repepsetative the proivde the opton to canceltheitem and place the same item with different colur of same price but they didnt not listen to it. The ordr was not even packed, on the same day of placing the roder after some time ifound the item was wrongly slelcted, but they didint evn thep to change thr order.
Order no[protected]...

I ordered a Sofa and single Chair which is Buff Colour and Leatherette. What I have received is Ivory Colour also the material looks like Rexine. When i asked for Return, Pepperfry Executive says its same colour and Material is also Leatherette, so they will not return this Product. I will attach Pictures of Sofa that i have received. Also in a pic i have put comparison on what i have received vs what is there in Website.

Product...

I am trying to return a bedside table which i purchased from pepperfry but they are not taking the return because the product is not damaged.

These days they advertise that its easy retun if size of sofa is large then just call pepperfry they will come & pick it (We see this add on tv). It is lie this add should be stopped because they do not return the product just because the size of it is big for you or you did not like...

I bought a piece of furniture, order i'd and picture attached.

But i am following with peppefry since one month but they are not helping.

Neither they are repairing the item not they are returning as i have already initiated return on peppefry app.

I will never shop from peppefry again.

Peppefry sells good looking furniture, but the quality is very poor. It furniture not ethical...

I am purchased the tomomi fur door wardrobe in wenge finish mintuucl sku fn1191546z-wh5046

my order no -#[protected]

this new funichre is getting fungous. how many times i wiped it its come again.
i am taken in the EMI thought hdfc credit card till now i am paying this EMI.
please help and replace the new product.

i think wood was not good. other wise while transport it was wet due...

I ordered two lamps from Pepperfry. I was very impressed initially by the website and had high hopes for my chosen products.
Both lamps were delayed by 1 week on arrival, which meant I waited 3 weeks in total from the order date. Both lamps were faulty on arrival. The metal base of one was severely crushed, and both shades were severely dented.
Pepperfry refused to replace the broken lamps, only offering to refund and collect...

I want to cancel two products since I have placed an incorrect order. I offered to place a fresh order too but they refuse to cancel the order. It has not been processed or shipped.
On another order, I order the wrong size cushion cover because when I filtered by 16 inch covers this one showed up. They are refusing to accept the return... Horrible!!...

I ordered a bed from pepperfry (Order no.[protected] which i need to cancel due to some unforeseen reasons. I have an urgent travel planned and shall be returning after 3-4 months if not extended further, due to this i will not be in a position to receive the order and the house will bbe locked, and there are chances i might be relocating after my return. Due to this i asked pepperfry to please cancel my order as this is a fresh order and...

I have purchased six seater dining table fro pepperfry.com on 25 August 2016. I have received on 31 August 2016. This dining table in disassemble condition it means it was packed in 4 boxes . 1 box of dining table and 3 boxes of dining chairs . in this 3 box 6 chairs material given in disassemble condition. i received this 4 box and sign received goods proper. now i am searching for carpenter for assemble it. after 7 days i found carpenter...

I placed an order with Pepperfry and by mistake I added 2 items. I realized my mistake and called them to cancel 1 of the items. This call was placed within 2 hours of placing the order.

The items are scheduled for delivery sometime in October (a month from now). However, pepperfry flatly refused to cancel the order.

I am surprised that when the item is not shipped, they not ready to cancel....

I have purchased Hindware Nevio 90 cm chimney from Pepperfry.

When i have purchased with product it was 60 months flat warranty of chimney. Just after the product getting delivered i have a call with hindware to raise a service request to send a technician to install the chimney. The same day i have crossed the warranty with them. Hindware gave me a information that the product has only 12 months warranty. When i crossed with...

Yesterday 9th Sept at 22:00 I placed an order. Today, 10th, I am calling and emailing Pepperfry to cancel the order before further inconveniences are there.

They are saying that no cancellation is possible.

But two days ago I received a called from them and they cancelled one of my orders!

They only say that am executive will call me back in 24/48 hours. Which means that they are adding time to...

Ordered 12 chairs on 18/8/2016.
Materials not delivered as committed.
False commitments through ivrs and customer care.

Order number is[protected].
Each time delivery dates gets pushed and materials getting in one month time affects our requirements.

Extremely arrogant attitude of pepperfry team either to take it or leave it despite not honouring delivery commitments....