Pepperfry Complaints & Reviews

Order Number:[protected]
I ordered a furniture product wall unit for stand my 42 inch Plasma
television on 31st August 2016 . The dimension of this product as
mentioned on website is H 56.2 x W 61.6 x D 15.7.
I have assumed this would be suitable for my Plasma while ordering.
After 30 minutes of order, I called customer care just confirmation
about dimensions and ask for 42 inch plasma TV, at this...

I can't trust property because I purchase a dinning set on 21 August 2016 from there but till now they did not delivered my product and when I called them so tell me that your product is damaged but still they didn't call me back and didn't refund my amount. When I called them they only say I refund you amount but didn't resolve my problem that's why I want my amount with interest because of there fault....

We have ordered this book case in February 2016 from Pepperfry. But product was defective as non of its drawers are working. Pepperfry sent a team of carpenters to correct it but product could not be corrected instead damaged by them. I then requested a replacement. But Pepperfry said product could not be replaced but returned only. Though it was difficult for me to buy a similar product now with same cost. I agreed to return as there was...

This is in reference to my order no.[protected] which has been done on
13.07.2016.

The delivery was scheduled to be delivered by 1.8.16 - 4.8.16.

Since i didn't get the delivery of the order which i have duly paid, i have
Called pepper fry at least 4-5 times in between 3.8.16 to 19.8.16.

On all the occasions the customer representative has told me that the goods
Have been damaged...

I have bought 2 chest of drawers from pepperfry, which were delivered and assembled on time, but after only a few days/weeks the drawers have been falling apart literally and despite getting it fixed a few times the shoddy furniture pieces continue to fall apart. The drawer bottoms are made of cardboard and keep falling out, runners at the side are not proper so pulling the drawers in and out is also a nightmare. These pieces of furniture...

Date of Incident: 16th July 2016
client number:[protected]
full description:
Order ID #[protected],
its now nearing two months & till today I have not received the correct product. Once in awhile, when I escalate to Pepperfry customer care on twitter I get a call from your executive Prashant. He gives assurance but unfortunately nothing is full-filled. Read this twitter thread you get to know my frustration...

Provide product is not match from shown product on website

Send a brown colour product and said that you have to believe that it is gray colour product as per your order, product is not any parameter of shown products

given clock is showning fancy design on website, but it is received dully finishing product in hand. Even clock hand is not gold plated as shown on web image...

I have bought The Yellow Door Silver Wood & Aluminium Table Mirror. As per the site, it looked something else, but when I had received the product it was very small and did not meet my expectation.So, I had asked pepperfry to take it back and refund my amount for this product but they are not ready to do so. Please find me a resolution for this. Why am I forced to keep something which I do not intend to have and also, they have their return...

Order no.:[protected] we have order the subjected alto 3 seater sofa on 22nd july'16, delivery timeline mentioned was 7 days. We started calling and mailing customer service for a status update since our order was not delivered after 10 days on processing. But we were been told that because of rainy season it has not been dispatch. Than recently after one month of placing order we were been told that sofa was found damaged and so was not delivered...

Pepper fry is one of the pathetic ecommerce site. I have been waiting for my products from last 16 days everyday a new delivery date is given to me. Customer service sucks.., people have no clue what to say what not to say... It seems bunch of highly unprofessional people are managing pepper fry... Never buy anything from pepper fry... Fake commitments..,

Order no[protected]...

Order id no[protected]
My son has ordered the above chair for me for a special occasion to be delivered on 19.08.2016. You are failed to deliver the product even after persistent complaints. Lost lot of money on telephone calls. A stubborn company gives false promises. All are assuring blatant false promises but nothing happens. Most unfortunate fact is we are unable to cancel the order, caught in your cruel clutches. I am afraid i...

My product for order no[protected]was to be delivered by one GAURAV moblie no [protected] today 27 Aug. He has behaved in a highly irresponsible manner bringing bad name to Pepperfry. Although he informed in the morning that he would deliver the product by 3pm today, he did not turn up till 3:30 pm. He did not even care to inform that he will not be able to reach on time. When I called him he had an excuse that his vehicle has broken down near...

Hi Team, I had ordered a 2 seater sofa and got it delivered on 31st of july. I got a call from the carpenter after 1days for the assembly request. I had informed the carpenter that there is a small gap in the sofa. He told me that he will update it to pepperfry and he said ill get a call. since i haven't got any call i had to raise a new case.
Now i am getting a response that this product is delivered on 31 and issue was raised on...

I placed an order last night and realized that, the table was too short and wanted to cancel the order and look for a taller table. But they refused to cancel the order, even while the order was not even processed. They have no ethics and it is sad the way they act.

They need to learn from Amazon and flipcart, if they need to survive. Well going forward, i will not buy from pepperfry and will ensure, that i will tell others...

One of the worst online shopping sites to deal with!Pathetic customer service.
Please don't buy from Pepperfry. Fraudstersss. They don't accept cancellation even within 2 mins of placing the order. Neither have they considered taking exceptions for genuine customers.
Delivery time is super delayed. Estimated delivery time appears after placing the order. I will highly recommend people not to buy from this worst fraud online...

Placed an order for sutlej six seater solid wood dining set finish by @home from Pepperfry. com paid Rs 15645 by debit card on 3Aug 16.Item order no. is[protected].Item Received on 12th Aug 16 Assembler came on 13th Aug 16.He found item defective.I Complained on 13th aug 16.They messged me so many times that they will contact me within 24 hours but no one contacted me .I have complained online as well as Telephonically but all the time i get...

Dear sir,

Its highly frustrating that my product was not delivered till now and i was not informed too. Is this pepperfry or customerfry? I really don't understand.
Poor service from such a big dealer. I didn't expect this from them. I was not even called and informed about the delay/breakdown of delivery vehicle. Are they treating me as a customer because for everything i have to call them and get updated. Shame on...

Please see the images of shelf before reading.

Few observations about pepperfry:
1) very low standard product.
2) unprofessional approach & pathetic customer support.
3) no sense of responsibility.
4) for pepperfry, customers are fools.

My experience:-
2 months ago i bought a bookshelf from pepperfry.
After a few days it started catching fungus.
I informed the...

Dear sir,
This is to bring to your kind notice that i had purchased sgc led silver flush mounted led ceiling lamp sku: de1292305-s-pm12333 qty: 1
From your website pepperfry.com for a consid~ration of rs 6239 paid through sbi credit card of my father.
That at the time of booking the following were the terms and conditions
In case of any concerns, please send us photographs of the items to ascertain the reason...

Till date i have been a major shopper on multiple retail websites and barring one odd example i didn't face an issue of having to return a product in case i didn't like the product!

Item bought was : pluchi ducky love baby blanket in indigo & soft grey melange colour

Order no. #[protected]

Please be warned while buying the product the terms says easy 7 days returns but actually they do not accept...