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Pepperfry Complaints & Reviews

www.pepperfry.com

2.7

Updated: Oct 7, 2025

Complaints 1627

Resolved

826

Unresolved

801

Good! Pepperfry values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Pepperfry step up their efforts to fully resolve all complaints 👍

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Address: Gurgaon, Haryana, 122017

Website: Pepperfry.com

I bought a piece of furniture, order i'd and picture attached.

But i am following with peppefry since one month but they are not helping.

Neither they are repairing the item not they are returning as i have already initiated return on peppefry app.

I will never shop from peppefry again.

Peppefry sells good looking furniture, but the quality is very poor. It furniture not ethical enough to support its return policy.

My experience has been horrible with peppefry.

+3 photos

Pepperfry customer support has been notified about the posted complaint.

Sep 29, 2016

Updated by chat2amit Though you have sent carpenter to realign the piece, but a crack in glass was observed on one of the window .

I have ordered so many products from peppefry but this was a disappointing experience.. I request change of glass which is not broken by us, but just due to movement of furniture.

There is no fall or furniture was not hit, it just happened because of poor quality of make by peppefry.

I will never buy again from peppefry until issue is resolved.
Order details and image is attached.

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Vinisha vincy

from Mancheral, Telangana

Sep 30, 2016

We have placed an order of celling lamp worth of Rs..5527 with oder no.[protected]. Instead of that today we have received a plant me card with the same order no.[protected]. Request you to check in the above request logged and revert us with the correct order at the earliest.

Pepperfry not repairing not returning its defective product. - Comment #2563488 - Image #0

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Address: 560048

Website: Pepperfry.com.

I am purchased the tomomi fur door wardrobe in wenge finish mintuucl sku fn1191546z-wh5046

my order no -#[protected]

this new funichre is getting fungous. how many times i wiped it its come again.
i am taken in the EMI thought hdfc credit card till now i am paying this EMI.
please help and replace the new product.

i think wood was not good. other wise while transport it was wet due to rain or some resons

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Address: New Delhi, Delhi, 110024

Website: www.pepperfry.com

I ordered two lamps from Pepperfry. I was very impressed initially by the website and had high hopes for my chosen products.
Both lamps were delayed by 1 week on arrival, which meant I waited 3 weeks in total from the order date. Both lamps were faulty on arrival. The metal base of one was severely crushed, and both shades were severely dented.
Pepperfry refused to replace the broken lamps, only offering to refund and collect items from my home. This was not satisfactory as I was again left without lamps!

Will not be shopping with them again!

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Address: Mumbai City, Maharashtra, 400049

Website: Pepperfry.com

I want to cancel two products since I have placed an incorrect order. I offered to place a fresh order too but they refuse to cancel the order. It has not been processed or shipped.
On another order, I order the wrong size cushion cover because when I filtered by 16 inch covers this one showed up. They are refusing to accept the return... Horrible!!

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Address: Gurgaon, Haryana, 201301

Website: www.pepperfry.com

I ordered a bed from pepperfry (Order no.[protected] which i need to cancel due to some unforeseen reasons. I have an urgent travel planned and shall be returning after 3-4 months if not extended further, due to this i will not be in a position to receive the order and the house will bbe locked, and there are chances i might be relocating after my return. Due to this i asked pepperfry to please cancel my order as this is a fresh order and i assume no work might have started yet. This i escalated to their management as well, still they are not agreeing to it and disappointing now that after notifying and escalating even to management i am getting no help from pepperfry, i ordered the product on 8th september, and within 3 days i notified for a cancellation which can be done with ease, as they take about 20 days of waiting period minimum anyway for the product delivery.in my first experience with pepperfry my order was cancelled by pepperfry at the last moment which did put me under deep trouble as i had to purchase furniture urgently from other store. As this time it's a necessity from my end and i explained the requirement to pepperfry management, i have no clue why they cant cancel the order.
Requesting your help on this.

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Anshu Mundhra

from Mumbai, Maharashtra

Sep 14, 2016

We bought almirah from pepper fry and it gets green fungus all over every week... unable to use it it was advertised it is very good and termite treatment done but in every week there is green fungus all over the almirah

D

Deepthi SR

from Puttur, Karnataka

Sep 27, 2016

I had ordered containers on the pepperfry online. I have not received any order number not the product. My amount is deducted for the same from my bank account. Please look into the same and please refund if you can't deliver the product. Any of your customer care numbers also can't be reached.

Regards
Deepthi

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Address: Mehsana, Gujarat, 384002

Website: pepperfry.com

I have purchased six seater dining table fro pepperfry.com on 25 August 2016. I have received on 31 August 2016. This dining table in disassemble condition it means it was packed in 4 boxes . 1 box of dining table and 3 boxes of dining chairs . in this 3 box 6 chairs material given in disassemble condition. i received this 4 box and sign received goods proper. now i am searching for carpenter for assemble it. after 7 days i found carpenter and he is try to assemble it. he assemble 1 table & 5 chairs when i asked him why one chair not assemble he said me one chair assembling material not available. when i contact pepperfy .com they said after 7 days we can not accept any complaint we did not provide any material. this material cost less than Rs.100 but without this full chair unusable. My town is small & pepperfy did not provide me assembly service . and can not find carpenter 7 days due to busy scheduled. i have purchased lots of item form pepperfry but pepperfry not ready to provide this materiel . i advice all people those live in small city never buy from pepperfry because they will not provide assembly service and we have no knowledge of it whats its parts.
Total cost of dining table is Rs.19565 + 1500 carpenter labour =21065
ORDER #[protected]

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Address: 400028

Website: www.pepperfry.com

I placed an order with Pepperfry and by mistake I added 2 items. I realized my mistake and called them to cancel 1 of the items. This call was placed within 2 hours of placing the order.

The items are scheduled for delivery sometime in October (a month from now). However, pepperfry flatly refused to cancel the order.

I am surprised that when the item is not shipped, they not ready to cancel....

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Address: Karimnagar, Andhra Pradesh, 505001

I have purchased Hindware Nevio 90 cm chimney from Pepperfry.

When i have purchased with product it was 60 months flat warranty of chimney. Just after the product getting delivered i have a call with hindware to raise a service request to send a technician to install the chimney. The same day i have crossed the warranty with them. Hindware gave me a information that the product has only 12 months warranty. When i crossed with them they said they will check and confirm.

But there was no call back on this. After two days when i visited there website I have noticed there is a change in product warranty. It was showing 12 months on Chimney and 60 months on Motor.

when i have called in they said they can't do anything on this. what i need is i want pepperfry to take ownership of warranty for 60 months on chimney and motor too.

+1 photos

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Sep 11, 2016

Updated by Prafful.gouda I have bought a Hindware Nevio 90 cm chimney on Pepperfry.

The Vendor installation number provided on their website was wrong. But however the Hindware has provided the right number and I have called in and booked a Service request on 2nd sept 2016 to send a technician to install the chimney.

But till today no one has come to install the chimney.

When i called in Pepperfry customercare and asked for the same information.

They said they have complained to higher level management on this. There said they would come back to me with a solution on this in 24 to 48 hrs.

But they haven't come back to me.

It's been 9 days the product has been delivered but they couldn't arrange a technician from the Vendor side and they can't even answer me whats happening behind and when they can fix this issue.

I don't really understand why pepperfry sells those products where there is no proper vendor support.

i have keeped calling vendor and as well as pepperfry everyday to get this problem resolved. But till today the problem hasn't resolved. why Pepperfry couldn't resolve this issue. Don't sell the products if you can't provide proper vendor support. we are not buying the appliances just to keep them aside.

The funniest thing is that they haven't raise a complaint number for the first days when i have called them.

Following are the Complaint numbers which I have raised with Pepperfry.

CAS-108900-P6C9H1
CAS-109298-Z5N1W8
CAS-109887-K9M7H2

Following are the complaint which i have raised with vendor.

KAI0023540
KAI0024669
KAI0024667
KAI0024669

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Website: www.pepperfry.in

Yesterday 9th Sept at 22:00 I placed an order. Today, 10th, I am calling and emailing Pepperfry to cancel the order before further inconveniences are there.

They are saying that no cancellation is possible.

But two days ago I received a called from them and they cancelled one of my orders!

They only say that am executive will call me back in 24/48 hours. Which means that they are adding time to the issues.

Before purchase, be very sure as they are cheaters!

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Address: Bangalore, Karnataka, 641035

Website: www.pepperfry.com

Ordered 12 chairs on 18/8/2016.
Materials not delivered as committed.
False commitments through ivrs and customer care.

Order number is[protected].
Each time delivery dates gets pushed and materials getting in one month time affects our requirements.

Extremely arrogant attitude of pepperfry team either to take it or leave it despite not honouring delivery commitments.

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Address: Mumbai City, Maharashtra, 400079

Website: www.pepperfry.com

Order Number:[protected]
I ordered a furniture product wall unit for stand my 42 inch Plasma
television on 31st August 2016 . The dimension of this product as
mentioned on website is H 56.2 x W 61.6 x D 15.7.
I have assumed this would be suitable for my Plasma while ordering.
After 30 minutes of order, I called customer care just confirmation
about dimensions and ask for 42 inch plasma TV, at this time
they didnot not confirm me. After 1-2 days of order, they told me
that this product is for up to 32 inch TV only. After many requests
and followup, they didnot cancel my order while they already mentioned
on website, "We also offer you a 7 days easy return window, In case you
are not satisfied with your purchase. So go ahead and buy
ith confidence". My complaint is that they didnot the mention the
product dimension clearly on website.
For this reason, Customer can easily be cheated.

+2 photos

Oct 21, 2016

Complaint marked as Resolved

Pepperfry customer support has been notified about the posted complaint.

Sep 10, 2016

Updated by vinayakmint Order Number:[protected]
I placed an order furniture product wall unit for stand my 42 inch Plasma
television on 31st August 2016 and realized that, the wall unit was short
and wanted to cancel the order and look for the suitable TV wall unit.
But they refused to cancel the order, even while the order was not processed.
They have no ethics and it is said the way they act.

They need to learn, if they need to survive.I will not buy from pepperfry and
will ensure, that i will tell others too and ensure they dont buy from this site.

Verified Support

Sep 20, 2016

Pepperfry Customer Care's response Hi,

As discussed we are working on your concern and would ensure this is resolved on priority.

Regards,
Pepperfry

Mar 21, 2017

Updated by vinayakmint Thanks pepperfry. Now, the issue has been resolved

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Address: Indore, Madhya Pradesh, 452010

Website: pepperfry.com

I can't trust property because I purchase a dinning set on 21 August 2016 from there but till now they did not delivered my product and when I called them so tell me that your product is damaged but still they didn't call me back and didn't refund my amount. When I called them they only say I refund you amount but didn't resolve my problem that's why I want my amount with interest because of there fault.

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Address: Gurgaon, Haryana, 122001

Website: www.pepperfry.com

We have ordered this book case in February 2016 from Pepperfry. But product was defective as non of its drawers are working. Pepperfry sent a team of carpenters to correct it but product could not be corrected instead damaged by them. I then requested a replacement. But Pepperfry said product could not be replaced but returned only. Though it was difficult for me to buy a similar product now with same cost. I agreed to return as there was no option they gave me. But ideally it should be replaced with a defective free similar product which is available.. All the books and things are kept scattered in my home because of this. After facing this inconvenience I am thinking of going to the consumer court. Please do not buy from Pepperfry.

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Address: Mumbai City, Maharashtra, 400079

Website: pepperfry.com

This is in reference to my order no.[protected] which has been done on
13.07.2016.

The delivery was scheduled to be delivered by 1.8.16 - 4.8.16.

Since i didn't get the delivery of the order which i have duly paid, i have
Called pepper fry at least 4-5 times in between 3.8.16 to 19.8.16.

On all the occasions the customer representative has told me that the goods
Have been damaged in the warehouse at kolkata and the refund process has
Been generated and i should get back the "refund" within the next 7 working
Days.

I have once again called on the 19.8.2016 and spoke to ruchita poojari and
Was shocked to know that the "refund process" has still not been generated,
Neither has any confirmation been received by me till date.

In the meanwhile i have spoken to mr sanal nair, anuradha verma and numerous others and yet no positive action has been taken by pepperfry.
Such kind of service provided by a reputed online brand is uncalled for and
I am lodging my protest.

Kindly note that in the event of not receiving any proper positive action, i would have to approach proper forums to ensure that such bad services dont go unnoticed and i reserve my rights to take action as deemed necessary.

Immediate action is solicited.

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Address: New Delhi, Delhi, 110048

Website: pepperfry.com

I have bought 2 chest of drawers from pepperfry, which were delivered and assembled on time, but after only a few days/weeks the drawers have been falling apart literally and despite getting it fixed a few times the shoddy furniture pieces continue to fall apart. The drawer bottoms are made of cardboard and keep falling out, runners at the side are not proper so pulling the drawers in and out is also a nightmare. These pieces of furniture are now just occupying precious space and are completely useless.

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manojjoshi89

from Noida, Uttar Pradesh

Sep 8, 2016

I placed an order and bought an Avighna Deepak Wall Hanging Diya in Brown by Mudramark on Pepperfry.com by accident. I immediately called the customer care to cancel the order and told that I am not interested in buying the thing and it happened by mistake. But the man didn't listen. According to him, once I've bought I can't cancel. Such thugs!!!

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Address: 560054

Website: www.pepperfry.com

Date of Incident: 16th July 2016
client number:[protected]
full description:
Order ID #[protected],
its now nearing two months & till today I have not received the correct product. Once in awhile, when I escalate to Pepperfry customer care on twitter I get a call from your executive Prashant. He gives assurance but unfortunately nothing is full-filled. Read this twitter thread you get to know my frustration and your poor service. DISGUSTING & PATHETIC.
https://twitter.com/KiranRajput_/status/[protected]

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Address: Vadodara, Gujarat, 391410

Website: www.pepperfry.coM

Provide product is not match from shown product on website

Send a brown colour product and said that you have to believe that it is gray colour product as per your order, product is not any parameter of shown products

given clock is showning fancy design on website, but it is received dully finishing product in hand. Even clock hand is not gold plated as shown on web image

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Address: Bangalore, Karnataka, 560103

Website: www.pepperfry.com/the-yellow-store-aluminium-silver-table-mirror-1057024.html

I have bought The Yellow Door Silver Wood & Aluminium Table Mirror. As per the site, it looked something else, but when I had received the product it was very small and did not meet my expectation.So, I had asked pepperfry to take it back and refund my amount for this product but they are not ready to do so. Please find me a resolution for this. Why am I forced to keep something which I do not intend to have and also, they have their return policy as I have seen advertesments for the same. Now they have suddenly ceased this policy.

Please do the needful as soon as possible.

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Address: Mumbai City, Maharashtra, 400012

Website: www.pepperfry.com

Order no.:[protected] we have order the subjected alto 3 seater sofa on 22nd july'16, delivery timeline mentioned was 7 days. We started calling and mailing customer service for a status update since our order was not delivered after 10 days on processing. But we were been told that because of rainy season it has not been dispatch. Than recently after one month of placing order we were been told that sofa was found damaged and so was not delivered and on the contrary our order status of website was showing qc cleared. We asked them to dispatch a good one but we have been told that they need to process the refund and than we can order something else. And to this day neither we have received our refund amount not any update from customer care. Just a status on our order shows ' refund initiated on 17th aug'16. Does it take so many days for a refund. We are just been fooled. Pathetic brand and unprofessional people. Didnt expected this from them. We just want our refund so that we can order what we want from other professional people out there in the industry.

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Address: New Delhi, Delhi, 110024

Website: Pepperfry

Pepper fry is one of the pathetic ecommerce site. I have been waiting for my products from last 16 days everyday a new delivery date is given to me. Customer service sucks.., people have no clue what to say what not to say... It seems bunch of highly unprofessional people are managing pepper fry... Never buy anything from pepper fry... Fake commitments..,

Order no[protected]

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