Pepperfry Complaints & Reviews

Till date i have been a major shopper on multiple retail websites and barring one odd example i didn't face an issue of having to return a product in case i didn't like the product!

Item bought was : pluchi ducky love baby blanket in indigo & soft grey melange colour

Order no. #[protected]

Please be warned while buying the product the terms says easy 7 days returns but actually they do not accept the return unless the product is damaged / eaten by termites /defective etc

They do not have a no questions asked 7 days return policy like amazon, snapdeal, flipkart etc wherein if you realize the product does not match your expectation or you don't like the product after physically opening it then you cannot return the product! They will just not accept it!

Customer care is pathetic - you will have to wait for like 5-6 mins and then later the customer support executive will challenge you - did you read this and that etc etc? Didn't read it? Well too bad, kind off attitude!! They would treat you right at the beginning as if you are some novice to technology or how things operate and it's "your idioticity" to have not gone through the layers of t&c's for a product like a baby blanket!! They expect you to have read the fine print in some part of their website. Purely crooks at work!

All sites have a 7 days easy returns policy? I have every right to return a product if i don't like it and have not even undone the packaging beyond the plastic envolope! But pepperfry doesn't think so! I suggest you are better off buying the same product (If available) from other sites than from pepperfry!

In all trickery in business, topped with arrogance of so called customer care personnel would not help them last in the business too long! Never again will i have anything to do with them and hence send out a warning mailer at my office and friend circle as well. It's not only about money but about the audacity of a company to fool it's customer's on the pretext of the terms & conditions which can be construed to their own whims and fancies.

Another stunning revelation should be the number off complaints by umpteen no. Of customers across consumer forums who have met similar fate.in all pepperfry if it matters to you... Please re-look in the direction you are headed cause you are not dealing with fools!

Order id[protected]. Ordered a bench with storage. Once it reached i realized it's not even sturdy enough for one person to sit. Plus its a little wobbly. Emailed twice, called but they always say it's a separate team and someone wl call but no call received. I don't want the product and want it to be picked up asap. It's furniture. It obviously needs to be picked up as it occupies space!

I bought wardrobe, its in warranty period and every now and then there is fungus inside wardrobe after complaining carpenter came and resolved the issue but the very next day again fungus ozzed out, really m tired of wiping fungus and as m pregnant i feel suffocated due to allergy of this fungus now they are telling they cannot send carpenter every now and then and will not return the product .

Absolutely pathetic service from Pepperfry and Home Town in understanding customers situation and concern and response to requests on human ground. Multiple requests were made since morning today and each person who has handled the call only shows off the soft communication and not one request was fulfilled after explaining the situation that there is a pregnant lady and assembly people turning up when I am not home is not even listened. The home town rep Sanjivini hung up the phone on customer. The assemble people's number provided does not respond even after 20 calls made to him, not one call is lifted or at least the courtesy to give a response to the call. Amny from pepperfry responds in a high pitch thinking he is the boss of pepperfry and he is the only person working on the entire floor and asks customer why are you calling so many times and does not give the phone to a manager when the call is recorded and customer requested for the same. This is not expected from Pepperfry or Home town for the brand image they carry. I think I have made a wrong choice to choose pepperfry.

Ordered 3 laundry baskets based on the picture shown and received 3 tiny bins instead of what i thought i wud get.
I have requested a exchange and they are refusing even after i offered to pay return costs.
In my opinion its a bad product delivered which is not suitable to my requirements and need to know what i can do.
Tks
Vijay kumarcrao
Goa
[protected]@gmail.com
[protected]

I bought a sofa from pepperfry in December 2015. I was out of station so started using it only in Feb. In just 3 months o[censored]se all springs and belts are broken. Their carpenter himself told that it is a very bad product. It is under 1 year warranty, but these cheaters are not even responding to mails. They are cheating customers openly in daylights.

I recently brought a. Mattress however I didn't like the quality of the product as.well I had size issue with. The mattress, Pepperfry team is so disrespectful and unprofessional, nobody is ready to.exchange the product neither ready to give me refund one of the worst online shopping I.came across, I ordered the bed as well no the bed is defective, the are putting blame we are not returning mattress hence you have raised the issue so we are not going to take.any action of the other case as well. Now nobody is contacting and cooperating, very bad experience with Pepperfry

Order no.[protected], ordered bulk of value 1.25 lacs. The quality of the furniture is substandard, it looks good initially but soon the wood starts showing issues. I bought two expensive furniture pieces in pure wood from them and in both the units the doors have expanded and are not closing. On complaining a carpenter was sent but he also could not resolve the issue. Now both the pieces are lying with me and i have no way out to deal with them.
The shoe rack drawer is jammed and not opening and sideboards door never close. These both pieces look so awful in my house because of the functional issues.

Order no[protected], i was initially informed that the damaged order shall be picked back in 2-3 days. However, everyday i am being told that it shall be picked up in 1-2 days. However, the same has not been picked up even after 7 days. I am not receiving any proper information. There is no escalation. Really feel sorry about the service being given by the company to their customer who trust on the company and make upfront payment. Whenever i speak to the customer care, they tell us not to worry. Please tell me, why should i not worry, my amount of approx. Rs.24000/- is blocked, the product is lying unused and occupying the vacant space of our room which is looking very bad and everyday, i am following up and requesting to take back the damaged order. Request you to please arrange to pick the damaged order by today itself and refund my money, if not please provide the escalation so that i can speak to them.

I have ordered kawachi foldable mild steel power dry clothes dryer

From pepper fry. The parts were broken when it was delivered. Due to some of reasons we were not able open the item with in 7 days since i was out of home and when i get chance to open the item the parts were broken.

And the website is also not updated as it is delivered. We are not having any option to return. When we contacted the customer care and they were saying return period ended and cant repair the item or return the item.

Along with with this we have order some items that are really duplicate products and quality wise very poor

I booked (Order No[protected] two door wardrobe (12 months warranty) in June and after 1 month lots of white patches and white powder started coming on the wardrobe and now its infected by Powderpost Beetles.

I called them 3-4 times and no positive response from them.

I think this is worst support and service from Pepperfry.

Some serious action should be takes against them and now i'm going to spread this on all social network.

Have booked my wardrobe order on 10th of july and till 22nd july have not received my wardrobe. Such a pathetic service and tie ups with unprofessional merchant will earn a bad name in the market.
Adding to my surprise is that they are not following up with the customer instead of paying all the amount in advance. It implies that they are self centric not customer centric.

I want my entire amount back.

Recently i have purchased a tv unit in wenge finish by crystal furnitech.

Sun mica pasted on side of the tv furniture has become wavy which may come out after some days. Please send your representative to look into it and repair or replace the same.

Regards,

Sanjit mohapatra
Mob [protected]
[protected]@yahoo.com

Order no :[protected]

On 07th july i purchased an item from pepperfry.com order no.[protected].
First of all its was too late in delivery of this product after complaining regarding late delivery they did notice of my product and after receiving the product i really got afraid of buying from this type of sites. The product is fake product which i received and meanwhile i initiated return the product but they told me companies policies and apologies soo much that i cant show up my angry on them. I mailed and initiated grievance but they had the same answers that they cant return the product as the product is not damage. I told him many times that the product is not as per described in the site but no one can understand the problem and do not accept my return. So guys please take care from next time that dont go for pepperfry.com and please read out its return policies because after purchasing they do not support and try to understand i really have a loss of the total item i have purchased. Really support flipkart, amazon.In. Paytm ebay.In they are even better and have good customer support.

Please never buy anything from pepperfry. They cheat customers. I ordered a hanging light from this site. To my utter dismay, the size of the lamp turned out to be too too small and hence i immediately requested a return. I was asked to the send the picture of the product, and i could not logically understand why would they need the picture of the product when the picture was already available on their site. Had i complaint of damage product received, then their request of picture makes sense. The customer care is a bunch of insane inefficient guys handling our queries with their illogical suggestions. Well, i kept calling and calling asking for the pickup of the product and this went on for days. Each call i was told that they would get back to me but they never did. Finally, they come back and say they cannot accept the return. I should have checked before purchasing. Well, to this i would strongly suggest them to mention adequate details of the product on the site. Had they mentioned the size of the lamp, i would have never ordered it. Moreover, what happens in cases where the quality of the product turns out to be bad??? I cannot return it??? Pepperfry has a very absurd policy!!! Mainly to cheat customers. And then claim on the site sating 'easy returns'. How should a customer know of the quality just by looking at the picture on the website? If their return policy is so stringent, then they better ensure that quality under no circumstance should be compromised upon. Hence, this experience of mine has taught me a lesson that sites like pepperfry are fraudulent sites!!!

I like you site product but not approved my pincode my pincode is - 625014. My address is 1/219 fund office colony thiruppalai madurai - 14. Many time i check your site but not respect

Order no.[protected] for a wardrobe.
Payment received by peppefry on 6th july 2016.
Order not processed.
Many calls made, many emails written.
Staff rude - particularly a person called mehul.
Neither are they refunding money, nor are they processing the order.

In the past i have ordered 4 wardrobes, and have faced issues with two orders.
If you are not able to manage this business, please shut down - why waste our time and energy in trying to educate ill trained staff that you employ.

Hi,
After a month long wait i got the table delivered on Friday (1st July) even though it was expected on 27th June.
there were two people came for Assembly, then they found that the hardware (Nuts and bolts) were missing. They confirmed us saying they will come tomorrow. Since they dint turn up, i tried reach to Pepperfry customer care[protected]. Executive told me to contact Hometown and share their number ([protected]) and also she confirmed that Pepperfry is not responsible for this Incident. Customer has to get this sorted with Hometown it seems.
However i had contact Hometown using the mentioned number. they have confirmed that they will arrange call back within 48 hours. Since i didnt receive any calls from them and i asked for the Update and i told if my issue is not addressed eod today (monday) i will return the product . they said yes for returning the product instead of providing resolution.
Now im repenting for buying products from Pepperfry. Please anyone address my concern.

The product (worth Rs.13288) was ordered and it was delivered and assembled at right time, but almost after 1 month we saw some fugal patches in this stuff. Day by day this was increasing. First it was seen outside but soon there were lot and lot more inside the wardrobe. We are not able to keep any dress inside this stuff cause we fear of any further health issues. The wardrobe is place in our room and now we are not able to even get into our room. We are not able to even throw this stuff. This product was just a total waste of our money. We are not at all satisfied with this product and we feel bad to get such bad items from a company like pepperfry. These kind of online shopping sites are a threat to other shopping sites. Please take a needfull decision as soon as possible other wise we need to take a very bad decision.

Hi,

My order no.[protected]. where i have ordered hindware nevio chimney. Order is been delivered and hindware service guy said it doesn't suit the kitchen. When i had requested for return, got a message that it can't be return as dimensions are already mentioned. I see dimension for 60cm & 90cm are same, then how do you expect customer can exactly sure about the dimension. Customer care representative says that there is no return for this item. What will i do keeping this item with me as i hava paid 11k and not 1 or 2 rs.

http://www.pepperfry.com/hindware-nevio[protected]m3-h-auto-clean-chimney-146788...⇄

Please revert me with proper response and refund the amount.