Pepperfry Complaints & Reviews

I had purchased a dinning table from pepper fry, one of the chairs broke due to an joint issue
so i wrote to them asking for an carpenter under warranty for which even they confirmed that they would do the same and today when i speak to the customer care he mentioned that it is not possible and not giving a clear picture.
so pepper fry is not committing to warranty issues and after service....

I have ordered queen size bed with box storage (Order id:[protected] on 10th of may. Till the shipping everything was perfect. They shipped the item on 24th of may which is 14 days after my order. But that was fine for me. I got a message that on 27th may it has reached bangalore ware house. I called customer care and scheduled the deliver on june 4th saturday. I have not received any call or update from them. On 6th june i had called customer...

*please do not buy furniture from pepper fry*

Hi,

Product name :mexico solid wood king sized bed
Amount paid: rs.33, 101.00

I ordered for a mexican king size bed in which was delivered in dec 2015 - order no:[protected]fm1353855-p-wh2305.

But within a couple of months the 2 inch thick side panel developed a huge crack basically because of the inferior quality wood used in...

I ordered for a product on Pepperfry.com on 21st of March. Till June 3rd, they did not bother to send the product or even contact me. I even gave a feedback over phone. On June 2nd or 3rd I registered a complaint on their website. Then they responded saying they will investigate into the matter. Its June 13 today and I still do not have the money or the product on hand....

I bought jinjer slatted two seater sofa in blue colour by arra (Sku: fn1118711-p-wh9065) from pepperfry on 10th nov 2016 order no.[protected], delivered last week of nov 2016. The frame has given away in 6 months time. It is broken. I called pepperfry for repairs, they refused to take the complaint or act on it. I do not want refund, but only need them to repair or replace since it is just 7 months since we have received the sofa. The use...

I have ordered one Clip-on cooker on 28th May. After 5th June when i not
got the product i called customer care for 3-4 times. Every time they said we have shipped and the logistics partner have problem. We will check and let you know by next 24 hrs... but no call no phone within next 24 hrs i had received ... when again i called them they use to give next 24 hrs like that. I have AWB of FEDEX... i called them also... and they are...

Highly Disappointed with the interaction with Pepperfry today. Returning my money after 1 month 1 week. Lost the time, frustration, did so mush of compromise, wait for 1 month and now they are not fullfilling the order... What a joke... New add on site is place order and get it with in the 24 hours... I am waiting for this last 1 month n 1 week... Replacement provided that order also didn't get thru because customer followup they didnt liked...

Don't buy products from pepperfry!
I bought Natsuki Two Door Kitchen Cabinet with Drawer in Oak Finish by Mintwud in Oct 2015. The material is engineering wood. And since last month, the material is splitting and coming off.
I have been calling pepperfry about this since month and they just keep playing you around. My wardrobe and bed is in engineering material and bought from Stylespa.
When you mop the floor, some...

I had purchased a shoe rack and they guarantee product assembly for any furniture they buy. They just came & placed the shoe rack in the house which is a wall mounted shoe rack. They refuse to mount the shoe rack to make it useable. Called them 4 times requesting for assembly and everytime they said the person will come today & no one comes. After the 4th time they are telling we dont do wall mounting. The product is not in useable condition...

One queen size bed was procured against order id[protected] dated 8-may-16. It was received dated 20-may-16 broken from one of the corners. We raised complaint against same on 23-may-16 and got a call from pepperfry that they will get the item returned and to get the new bed we have to place a fresh order which will not with that discount which was earlier. We are paying this amount in the form of emis and already incurring extra interest...

Hello all,

The complaint is regarding order no:[protected]. I place order on 23rd may 2016 at around 11:30 in the morning and paind online for the same and fortunately or unfortunately placed request for cancellation on the same day at 8:30 pm i. E. Within 12 hours.

In spite of the cancellation request, dear customer caring pepperfry shipped item on 24th may and item reached pune on 25th may. I got call from the...

Dear Pepperfry:


I wish to bring to your notice that I have ordered a bed and a set of two side tables from your website. The order was fulfilled by Wordsworth. There is a consistent effort by the vendor to used damaged wood and then cover it up with paint /or finishing colour. This is a rather consistent and disgusting experience with the products supplied by Wordsworth. Here are the details of the order. Also please...

This is about the item 'melvie side arm chair' from the order[protected].

Back rest of the chair was very loose when delivered — which means it goes backwards when you try to rest your upper torso on it. The guy who delivered the chair requested me to accept the chair and he would send a carpenter to fix the loose back. As it was the very first delivery from pepperfry, i accepted the delivery. Ii raised a complaint and after...

Date of incident - 21/05/2016
[protected]
Ref number given by customer service - cas-09859-y1c0f7
[protected]@yahoo.Co.In

I had placed an order id[protected] and received product well on time. However the guy who came to assemble the product ruined it completely, broke it a bit, chipped it and also did the wrong fixing. He had no clue what he was doing. Now i have an ugly dressing table that is ruined...

I am being waiting patiently for more than 2 weeks to get my issue resolved but no one had called in order to replace my product or give me refund for the Damaged part Rosario King Size Bed in Espresso Walnut. The Order No is[protected] for Rosario King Size Bed in Espresso Walnut. I have send so many emails and called the customer care department multiple times and still I didn’t get any update for the Damaged part Rosario King Size Bed...

I purchased book shelf form my son from pepperfry.com and it is delivered on 21st may-2016 at 2.00 pm till now no one came for assimilating that.

Order number:[protected]

Deliver person said it will assemble with in 24 hours, and i will raise a request. Till 22nd evening i waiting again i called him (+91-[protected]) and asked, he said just now i will update some one will come and assemble it. It is not happened....

Order placed for 2 black in color sofa Cum beds on 16th april delivered on 14th may. And during making it into bed, it happening like tear and break. The material of sofa tore and the leg broke by simply just making it into bed. I want immediate replacement or refund for this product. Really not satisfied with the quality, durability of sofas. Not worth the price you have charged for giving such non durable items. Will not recommend such...

Hi,

This is regarding the recent purchase i made through pepperfry (Order #[protected]. I have ordered 1 four door wardrobe in the month of january/early february. The product that i saw and ordered online is way different than the product i actually got.
On first look i was just appalled to see the quality of the product.

No way it can be priced at 18, 000 and as you claim after your 'offer price' discount...

Pepperfry is a cheat. I had ordered for a for a queen size bed of 65"x82" they sent me wrong dimension and took around a months time to refund.

Again i placed an order for the same queen size bed of similar dimensions but a different sku. And again they sent me a product of different dimensions.

And if i ask them for a replacement they say it's out of stock and can only process a refund....

We ordered for a cupboard n th mirror is broken.
We wrote several emails to pepperfry and even tried to call their customer care. But they are such a fraud.they wont reply to our emails and take any action or replace th product even aftter we sharing pictures of the broken mirror.
We are planning to take a legal action on this company.pathetic customer service....