Pepperfry Complaints & Reviews

Have booked my wardrobe order on 10th of july and till 22nd july have not received my wardrobe. Such a pathetic service and tie ups with unprofessional merchant will earn a bad name in the market.
Adding to my surprise is that they are not following up with the customer instead of paying all the amount in advance. It implies that they are self centric not customer centric.

I want my entire amount back.

Recently i have purchased a tv unit in wenge finish by crystal furnitech.

Sun mica pasted on side of the tv furniture has become wavy which may come out after some days. Please send your representative to look into it and repair or replace the same.

Regards,

Sanjit mohapatra
Mob [protected]
[protected]@yahoo.com

Order no :[protected]

On 07th july i purchased an item from pepperfry.com order no.[protected].
First of all its was too late in delivery of this product after complaining regarding late delivery they did notice of my product and after receiving the product i really got afraid of buying from this type of sites. The product is fake product which i received and meanwhile i initiated return the product but they told me companies policies and apologies soo much that i cant show up my angry on them. I mailed and initiated grievance but they had the same answers that they cant return the product as the product is not damage. I told him many times that the product is not as per described in the site but no one can understand the problem and do not accept my return. So guys please take care from next time that dont go for pepperfry.com and please read out its return policies because after purchasing they do not support and try to understand i really have a loss of the total item i have purchased. Really support flipkart, amazon.In. Paytm ebay.In they are even better and have good customer support.

Please never buy anything from pepperfry. They cheat customers. I ordered a hanging light from this site. To my utter dismay, the size of the lamp turned out to be too too small and hence i immediately requested a return. I was asked to the send the picture of the product, and i could not logically understand why would they need the picture of the product when the picture was already available on their site. Had i complaint of damage product received, then their request of picture makes sense. The customer care is a bunch of insane inefficient guys handling our queries with their illogical suggestions. Well, i kept calling and calling asking for the pickup of the product and this went on for days. Each call i was told that they would get back to me but they never did. Finally, they come back and say they cannot accept the return. I should have checked before purchasing. Well, to this i would strongly suggest them to mention adequate details of the product on the site. Had they mentioned the size of the lamp, i would have never ordered it. Moreover, what happens in cases where the quality of the product turns out to be bad??? I cannot return it??? Pepperfry has a very absurd policy!!! Mainly to cheat customers. And then claim on the site sating 'easy returns'. How should a customer know of the quality just by looking at the picture on the website? If their return policy is so stringent, then they better ensure that quality under no circumstance should be compromised upon. Hence, this experience of mine has taught me a lesson that sites like pepperfry are fraudulent sites!!!

I like you site product but not approved my pincode my pincode is - 625014. My address is 1/219 fund office colony thiruppalai madurai - 14. Many time i check your site but not respect

Order no.[protected] for a wardrobe.
Payment received by peppefry on 6th july 2016.
Order not processed.
Many calls made, many emails written.
Staff rude - particularly a person called mehul.
Neither are they refunding money, nor are they processing the order.

In the past i have ordered 4 wardrobes, and have faced issues with two orders.
If you are not able to manage this business, please shut down - why waste our time and energy in trying to educate ill trained staff that you employ.

Hi,
After a month long wait i got the table delivered on Friday (1st July) even though it was expected on 27th June.
there were two people came for Assembly, then they found that the hardware (Nuts and bolts) were missing. They confirmed us saying they will come tomorrow. Since they dint turn up, i tried reach to Pepperfry customer care[protected]. Executive told me to contact Hometown and share their number ([protected]) and also she confirmed that Pepperfry is not responsible for this Incident. Customer has to get this sorted with Hometown it seems.
However i had contact Hometown using the mentioned number. they have confirmed that they will arrange call back within 48 hours. Since i didnt receive any calls from them and i asked for the Update and i told if my issue is not addressed eod today (monday) i will return the product . they said yes for returning the product instead of providing resolution.
Now im repenting for buying products from Pepperfry. Please anyone address my concern.

The product (worth Rs.13288) was ordered and it was delivered and assembled at right time, but almost after 1 month we saw some fugal patches in this stuff. Day by day this was increasing. First it was seen outside but soon there were lot and lot more inside the wardrobe. We are not able to keep any dress inside this stuff cause we fear of any further health issues. The wardrobe is place in our room and now we are not able to even get into our room. We are not able to even throw this stuff. This product was just a total waste of our money. We are not at all satisfied with this product and we feel bad to get such bad items from a company like pepperfry. These kind of online shopping sites are a threat to other shopping sites. Please take a needfull decision as soon as possible other wise we need to take a very bad decision.

Hi,

My order no.[protected]. where i have ordered hindware nevio chimney. Order is been delivered and hindware service guy said it doesn't suit the kitchen. When i had requested for return, got a message that it can't be return as dimensions are already mentioned. I see dimension for 60cm & 90cm are same, then how do you expect customer can exactly sure about the dimension. Customer care representative says that there is no return for this item. What will i do keeping this item with me as i hava paid 11k and not 1 or 2 rs.

http://www.pepperfry.com/hindware-nevio[protected]m3-h-auto-clean-chimney-146788...⇄

Please revert me with proper response and refund the amount.

I have purchased 2 sets of 2 seater recliner from Pepperfry on 17th March 2016 order no[protected]FN1463128-P-OD1381.
I have done full payment Rs 52000 while placing the order.
On 6th April 2016, upon not finding any update since 26th March on order I called customer care to find out status.
I have been told that the product is ready for dispatch but address is not correct, need to update the address. Hence I updated the address.
On 7the April I received call from customer care that the product is out of stock and I should cancel the order.
But the fact that there is no cancel order option on pepperfry site.
you can not cancel any order unless you receive it once and have some issue.
On 9th April I received one more call saying what is nearest landmark as shipment has arrived Pune hub. So informed same to customer executive.
The customer executive told me that it will be delivered on Sunday 10th April, confirmed time of delivery too.
No delivery on Sunday 10th April.
Hence called pepperfry again on Monday 11th April. Where I have been told that the product has not passed quality checks and can not be delivered.
Wondering how quality check failed after reaching delivery hub.
After so much delay. I escalated this to branch manager on 17th April.
Again I got the standard answer that there some confusion with product however my set is ready to be shipped( Really god help us!!!)
I received email from Mr Dazel.d for apologies caused and they will track this issue.
By this time I have lost hope of getting it.
A friend of mine suggested to escalate it to CEO of pepperfry, so I have fwded email received by Mr Dazel.d to all CEOs of Pepperfry.
To my surprise I got call from CEO office to checkout what happened.
The smart guy at CEO office convinced to not to worry anymore and case is getting handled with high priority( Well I am writing this complaint on 22nd June still I have not received my complete order :( )
And then again email and phone call started.
This time the smart guy said that the material of original product and not good I should select another one or cancel the order.
He will give me all refund along with some cash discount for which I can buy anything from pepperfry.
Why should I spend 52000 on something I don’t need, so refused the proposal.
So Mr smart guy again started to fulfill the order.
On 23rd April, I received email with material details and colours, so selected one from them.
By 27th April I received update that Vendor is preparing product and this will be delivered on priority with no date mentioned.
By 3rd May no product delivered.
Again I asked for update and received no reply.
On one fine day 12th May I received msg saying your shipment of recliner has reached Pune hub and will be delivered shortly.
Wow!... Finally got some hope that ok I am getting my product!.
On 15th May received call from Area sales manager of Mumbai saying he will come personally to deliver the product and came too.
The crew(yes crews!!! All dressed in pepperfry black tees saying "Happy furniture to you" on back with white gloves!!!) with sales managers arrived at my home.
Helped to get the product unpacked.
While placing recliners on its place we noticed the torn fabric for one of the recliner. Bingo!!! :(
The sales guy again apologized for damage and took back 1 piece.
Again I started followup with MR smart guy from CEO office.

Till now I have done so many followups. The smart guy each time assures me that I will get my product.
Do they really understand the meaning of promise, priority and assurance.
P.S. This write is reviewed by Mr. Smart guy personally.!!!

I had purchased a dinning table from pepper fry, one of the chairs broke due to an joint issue
so i wrote to them asking for an carpenter under warranty for which even they confirmed that they would do the same and today when i speak to the customer care he mentioned that it is not possible and not giving a clear picture.
so pepper fry is not committing to warranty issues and after service.

I have ordered queen size bed with box storage (Order id:[protected] on 10th of may. Till the shipping everything was perfect. They shipped the item on 24th of may which is 14 days after my order. But that was fine for me. I got a message that on 27th may it has reached bangalore ware house. I called customer care and scheduled the deliver on june 4th saturday. I have not received any call or update from them. On 6th june i had called customer care and they told told they couldn't find any delivery request placed for 4th which was agreed date. Customer care person told me that they will place a delivery request on second day as they will process the request one day before. I was expecting the product the 2nd day after my call. But nothing happened.

Again i called customer care and they told they again need to re initiate the delivery and that would take another 2 days. Nothing happened. I called again and they told the same thing and waited for 2 more days.

I called again and this time i the customer care that i want to escalate this case and they promptly replied that they have no provision to escalate this request. What a customer care!!!

Waited for 2 more days. Again called customer care and they told this will be the last time you will be calling customer care and the product will be delivered in 2 days. I asked them to transfer the call to manager and they told you will receive a call back in 24 hours. No body called me and delivery also not happened

I called them again (Kumar from pepperfry) today and they told that they called bangalore warehouse team and no body is picking the call. He told he will try again today and make.

In short my product is delivered to bangalore ware house on 27th may (25 days till today) and after calling customer care 10-15 times and i have not delivered my product still.

*please do not buy furniture from pepper fry*

Hi,

Product name :mexico solid wood king sized bed
Amount paid: rs.33, 101.00

I ordered for a mexican king size bed in which was delivered in dec 2015 - order no:[protected]fm1353855-p-wh2305.

But within a couple of months the 2 inch thick side panel developed a huge crack basically because of the inferior quality wood used in making of the bed.

I called up the customer care and the pepper fry carpenter visited my residence to check the bed and took pictures to send it back. I was later informed by the pepper fry customer care that the crack cannot be repaired or the panel cannot be replaced even though the bed is in the warranty period.

Its is better to get the furniture from a local dealer then pepper fry as they are here to cheat people. I have posted this issue before on this forum and got a reply that the issue is raised with customer care but no one has contacted us from pepper fry to solve the problem.

Please do not waste your money at pepper fry

Thanks,

I ordered for a product on Pepperfry.com on 21st of March. Till June 3rd, they did not bother to send the product or even contact me. I even gave a feedback over phone. On June 2nd or 3rd I registered a complaint on their website. Then they responded saying they will investigate into the matter. Its June 13 today and I still do not have the money or the product on hand.

I bought jinjer slatted two seater sofa in blue colour by arra (Sku: fn1118711-p-wh9065) from pepperfry on 10th nov 2016 order no.[protected], delivered last week of nov 2016. The frame has given away in 6 months time. It is broken. I called pepperfry for repairs, they refused to take the complaint or act on it. I do not want refund, but only need them to repair or replace since it is just 7 months since we have received the sofa. The use of the sofa has primarily been by my mother who is 65 yrs and weighs around 55 kg. This i mention to emphasize it has not been used inappropriately. Please help me resolve the issue.

I have ordered one Clip-on cooker on 28th May. After 5th June when i not
got the product i called customer care for 3-4 times. Every time they said we have shipped and the logistics partner have problem. We will check and let you know by next 24 hrs... but no call no phone within next 24 hrs i had received ... when again i called them they use to give next 24 hrs like that. I have AWB of FEDEX... i called them also... and they are...

Highly Disappointed with the interaction with Pepperfry today. Returning my money after 1 month 1 week. Lost the time, frustration, did so mush of compromise, wait for 1 month and now they are not fullfilling the order... What a joke... New add on site is place order and get it with in the 24 hours... I am waiting for this last 1 month n 1 week... Replacement provided that order also didn't get thru because customer followup they didnt liked it & cancelled order.. False ads on site & delivery dates are wrong... Definitely will spend more time for Grahak Panchayat.

Don't buy products from pepperfry!
I bought Natsuki Two Door Kitchen Cabinet with Drawer in Oak Finish by Mintwud in Oct 2015. The material is engineering wood. And since last month, the material is splitting and coming off.
I have been calling pepperfry about this since month and they just keep playing you around. My wardrobe and bed is in engineering material and bought from Stylespa.
When you mop the floor, some moister is bound to touch material, but my bed and wardrobe are just fine. But this material is very poor and pepperfry is cheating people in selling them.
When I called them, they did some play of sending carpenter, after three weeks of waiting, I called them, they said carpenter did not submit the review. After one week when I called back, they said carpenter said your problem is fixed.
This week when I called again, they said they asked me to send photos, which I did. And on Saturday when carpenter again called me, he said clearly that he has submitted review and photos to their so called furniture expert. And he told him, I know the material I spoor, but you just keep calling to customer, we will not do anything.
So I called this morning again, and agent first tried to paly same thing with me, I will send carpenter etc. And finally said this is engineering wood, I can not help you.
This is very irresponsible and cheating customer service. So Customer's money does not matter anything. We are fool to buy from you and you just throw your hands in air once you sell a product?
You advertise yourself... Just relax and leave things with us...!
Is this how you handle our things??
One suggestion for customers...Don't buy these material from Pepperfry.. They are just out to cheat you out of your money!

I had purchased a shoe rack and they guarantee product assembly for any furniture they buy. They just came & placed the shoe rack in the house which is a wall mounted shoe rack. They refuse to mount the shoe rack to make it useable. Called them 4 times requesting for assembly and everytime they said the person will come today & no one comes. After the 4th time they are telling we dont do wall mounting. The product is not in useable condition till its mounted. Falsely make commitments.

One queen size bed was procured against order id[protected] dated 8-may-16. It was received dated 20-may-16 broken from one of the corners. We raised complaint against same on 23-may-16 and got a call from pepperfry that they will get the item returned and to get the new bed we have to place a fresh order which will not with that discount which was earlier. We are paying this amount in the form of emis and already incurring extra interest on that, hence wrote to pepperfry to compensate the damage monetarily. Now they are keeping complete silent on same.