Pepperfry Complaints & Reviews

We ordered for a cupboard n th mirror is broken.
We wrote several emails to pepperfry and even tried to call their customer care. But they are such a fraud.they wont reply to our emails and take any action or replace th product even aftter we sharing pictures of the broken mirror.
We are planning to take a legal action on this company.pathetic customer service.

I ordered a shoe rack over a month ago. The item was scheduled to be delivered before May 11th. Everything was supposed to be on track. However the item never arrived and each time I called Pepperfry or emailed they siad they would get back to me within a day and never did. I never got a response or an update. Now on the last call they told me that according to them it was delivered or everything was done. This is unacceptable. Now I want my money back and need to list this company as untrustworthy and unhelpful

Till date I have been a major shopper on Pepperfry as I didnt face an issue of having to return a product in case I didnt like the product!

PLEASE BE WARNED WHILE BUYING THE PRODUCT THE TERMS SAYS EASY 7 DAYS RETURNS BUT ACTUALLY THEY DO NOT ACCEPT THE RETURN UNLESS THE PRODUCT IS DAMAGED / EATEN BY TERMITES /DEFECTIVE ETC

THEY DO NOT HAVE A NO QUESTIONS ASKED 7 DAYS RETURN POLICY LIKE AMAZON, SNAPDEAL, FLIPKART ETC WHEREIN IF YOU REALIZE THE PRODUCT DOES NOT MATCH YOUR EXPECTATION OR YOU DONT LIKE THE PRODUCT AFTER PHYSICALLY OPENING IT THEN YOU CANNOT RETURN THE PRODUCT! THEY WILL JUST NOT ACCEPT IT!

customer care is pathetic - you will have to wait for like 5-6 mins and then later the customer support executive will challenge you - did you read this and that etc etc? didnt read it? well too bad!.

they expect you to have read the fine print in some part of their website. crooks.if you didnt read it its your fault etc etc why would i? all sites have a 7 days easy returns policy? I have every right to return a product if I dont like it and cannot use it! but pepperfry doesnt think so!

so obviously their returns policy does not benchmark itself to the industry standard

You are better off buying the same product(if available) from other sites than from pepperfry! sometimes even the rates are better on other sites which if you do a check you will find out .

buy a product from pepperfry ONLY if you are 100% sure you are not going to return it

Being my first experience I am very much disappointed by pepperfry.
I ordered 2 barchairs which were delivered, person delivering the products refused to open it was supposed to be delivered as a box.. after i open the products i realized that one of the product has a spare missing (rod connecting the base and stool).I called Pepperfry and they asked me to return the product for which they would refund, at the same time order the same product so that they can arrange the delivery again... return was successful, got the money back.. the product delivered as a replacement was in different color...i had to raise a return request again, they picked up and at the same refused to take the first product back, i am stuck with one barchair, they are neither taking it back nor providing me another product with same color.. hoping some action would be taken else i promise not to use pepperfry again.. order no[protected]

Hi,

Product name :mexico solid wood king sized bed
Amount paid: rs.33, 101.00

I ordered for a mexican king size bed in which was delivered in dec 2015 - order no:[protected]fm1353855-p-wh2305.

But within a couple of months the 2 inch thick side panel developed a huge crack basically because of the inferior quality wood used in making of the bed.

I called up the customer care and the pepper fry carpenter visited my residence to check the bed and took pictures to send it back. I was later informed by the pepper fry customer care that
The crack cannot be repaired or the panel cannot be replaced even though the bed is in the warranty period.


Thanks,

The order is not delivered there yet. Please let me know the status of the same.I purchased Kosmo Bed Room set but I only received bed side table.

This is my first shopping experience with the Pepperfry I hate to say this, but i am quite disappointed with ur service. i had registered a complaint 2 days back but no action has been taken yet. I would appreciate a prompt action

Please deliver the order to the destination ASAP.

An early action in this regard is highly appreciated.

Regards

Gitanjali

I got a dining table set from pepperfry.com on 5th may (Order #[protected]. It took me one day to figure out that i needed to put an on-line assembly request. So on 6th i put the request on-line, and the automated voice message for me was that someone will visit for assembling within 24 hr. That did not happen. So i called their costumer care, and a representative told me to wait for 24 hrs more. The same no-show by the assembling guy and me calling the costumer care happened for next days. Today i called them again. The costumer care guy told me that he has informed the higher authority and i will receive a call soon. Nothing has happened so far.

My request: if you cannot deliver, please do not promise.

This product, a 4 burner auto-ignition cook top was received on 3rd august 15.
There was always a problem of automatic ignition since the beginning.
Due to my busy schedule during that phase (We had a baby born in august) we couldn't get it replaced in the 30 day replacement provided by pepperfry and i opted to claim the manufacturer warranty
A contact number was provided by pepperfry, this person never picked up the call.
On re-contacting i was assured that since the product is in warranty, i shall surely get the claim and was provided another number of mr. Harmeet, who is supposedly the owner.
He delayed the matter constantly saying that he shall get it fixed the following week and finally sent his person for inspection in the last week of feb after coordinating for more than 1.5 months.
This person who came for inspection replied that it’s quiet normal that the burner takes 5-6 tries and left away.
Shocked, i re-contacted the always unavailable mr. Harmeet who reiterated the same. He even told me that it shouldn't be a big deal that i have to turn the knob 5-6 times as it’s usual.
On contacting pepperfry a number of times, i got the same response that i should settle the thing with the vendor who has refused any action.
On many follow-up calls from my side to harmeet, he as a last resort he told me he is willing to pay me an amount of 400 rs which shall be the difference amount between automatic and manual burner and he can do nothing to fix it. He told me straightforward to either live with it or claim pepperfry. Also he has not been cooperative at all, to an extent harsh too.
Pepperfry has been constantly fooling me with escalation promises and no resolution has been offered since then.
I have called up many times over at their customer care who attend the call, listen patiently to the problem and promise a resolution the next day with false assurances and till date i have not received one follow-up call.
They are not even taking responsibility of selling products on their website of which zero service/ after sale warranty exists.
My simple demand has been that i need my automatic burner to be working as an automatic.
I still fail to understand what the problem has been in resolving this by pepperfry/elegant.
It’s quite harassing to have shelled out money on a product promising warranty and not even looking in the matter seriously.

We orderd a table set on March 20th and got delivered it on April 20th.

When we opened the packet, surprised to see the product was used and broken in one place. i.e. on 20th April.

We registered a complain in the company website itself on the same day with some pictures. After that they are sending a mail on to resend some more pics becoz the sent pictures were not clear to them.

After that when we sent them some more pics now they are coming back and replying us that the money back and return policy is with in 7 days, they cannot do anything with that. They are refusing to return or giving my money back on this.

This is the first time I am ordering through pepperfry. I had placed 2
orders for Floor Lamps both on 14-Apr-16 (for both paid immediately through debit card),
order id's:


[protected] – Amount – Rs 7649, supposed delivery date 21-apr
[protected] – Amount –Rs 7038, supposed delivery date 25-apr

For the order[protected], Lightique Concept Brown Jute
Floor Lamp. This was supposed to be delivered by 21-Apr
(thursday).
When order was not delivered, I had called customer service on 22-Apr (Friday) and
placed a complaint request (no:[protected]. When still not delivered on
23-Apr (Saturday) I again called customer service to inquire on the order
and was informed that they had contacted the vendor but had not got any
response. Hence I had requested to cancel my order.
But the customer service person had called me back assured me that the
order had reached the warehouse and should be delivered to me by sunday or
latest monday and thus to hold my order cancellation request till monday.

Till 25-apr(monday) afternoon the order was till not delivered and again
had to call up customer service and was told they still did not have any
information on the order and if I wanted to cancel I can proceed if the
order is not delivered by Monday EOD. Also I was told that monday pune
warehouse is closed so no order will be delivered, which I was not informed
the previous times I had placed my calls.
So monday by around 8.30pm I again placed a call to customer service
and cancelled
this order. But I had received no sms or mail confirmation for the
cancellation request.
Again...(Note here how many times I had to chase pepperfry for just 1
order) on 26-Apr (tuesday) I called customer service to re-confirm my
cancellation request.

On 27-apr (wednesday i.e today, almost 1 week after actual delivery date)
the order got delivered even after placing cancellation request twice,
without any notification that delivery is being done (when I was informed
that when delivery is made I would get a sms with the details for the
delivery date, delivery boy contact details etc).
So under the assumption that order has been cancelled and there will be no
deliver I had not made anybody at my home aware that not to accept any
package from pepperfry.
After being delayed by a week when finally delivered, the product is found to be damaged.

On inquiring with customer service, I was told that I have to raise a return request in the company site, then will get a confirmation call from them within 48 hrs and refund of my money will only be initiated once the product is collected back by pepperfy.
Further on mailing at pepperfry email id: [protected]@pepperfry.com I was informed by pepperfry team (Abhisek Sagale):
1. that they take cancellation request within 24 hours only from the time of order placed-
The four previous occasions I had called customer service with my cancellation request I was never informed of this. Are the customer service not aware of the policies or are they trained to lie to customers and fraud them?


2. their money back policy is for damaged, incorrect or on missing product only which is applicable for seven days from the date of delivery-
Then what is a customer to do, if product is delayed by almost 6-7 days, just wait for the company to deliver whenever they can?
I had replied back to the above mail stating the same. On reply to that I was informed that by 1st may the product will be collected and refund initiated. On 1st may nobody from pepperfry that come to collect the product. On 2-may I again called and was told since 1st may was labor day today they’ll come for the collection and before coming the details of the person would be sent. Neither did I get any sms nor anybody that come to collect the damaged product. At around 6.30 pm today I received an sms and mail the refund process for this order is initiated.

Coming to my 2nd order *[protected] **The Decor Mart Brown Wooden Floor Lamp,
*product was not delivered by 25-apr. I had been following up with this
order along with the above one. On 23-apr I was told that this order will
reached mumbai on 24th and should be delivered to me by 25th. When called on
25th I was informed that pune warehouse is closed on 25th hence no delivery
to be made. 25th when I had called to cancel this order along with the
above one, I was requested to hold cancellation till the end of week as
this order was placed through your logistics ( don't know what difference
does that make to me). On 26-apr i got the sms confirmation that this
product has reached pune final hub and should be delivered on or before
29-Apr. since weeks it is doubtful anybody will be home I had to postpone
the delivery to saturday 30-apr.
For this order I was sent sms with the details – name and contact no. of the delivery boy which was not the case in my previous order. On 30th apr the order got delivered, and I opened the package infront of the delivery guys and found that the correct product had not been delivered. I again had to call customer service, they raised the order return request and I was informed that within 48 hrs again I’ll get confirmation call and then refund will be initiated.Since I had not received any confirmation via sms or mail for this cancellation I call the customer service to re-confirm (ref no.: 01216782
Not sure how many more days I have to wait for both the refunds. These were not a small amount.
This was a total waste of my money, and my time, placing call after call
to pepperfry without any constructive action taken. My office work had to hamper due to the followup calls to the customer service.
Moreover, I had ordered these as gifts for people for certain occassions, which are long past.

A 4-seater dining table was delivered to me on 30.11.2015 by the pepperfry. The product had 6-months warranty (Http://www.pepperfry.com/abbie-four-seater-dining-set-1-t-4-c-by-looking-good-f...⇄ ). The product developed defects over the laminate-top at 5 months period without any use. Pepperfry refused to replace it . They said warranty did not cover laminate defects. I said, seller did not say that laminate defects not covered by the warranty. Seller simply said 6 months warranty. Pepperfry carpenter said it was beyond repair. But, pepperfry refused to replace it or to give refund. Detailed email correspondence can be sent to you if i get your email address. Thanking you, anjan biswas

On 01-05-16 while placing order for 2+2=4 wall lights at Rs.5889 and making payment through can ara bank Dr card I have been received intimation that the process cold not be Copleted hence the bank is not responding . But after that I have been intimated by the bank that the above said amount has already been debited from my account on account of the said purchase.Kindly elucidate.

I ordered a "Seavy Neptune Bf 75 Cm Hood Chimney" from Pepperfry costing Rs.13999/-. They delivered it on time. But the guys who were supposed to install came to my place and said, they cannot install the product. Now, I have only one choice and that is to return it. When I called Pepperfry, they conveniently washed their hands away saying that the product can be returned only if it was damaged. Now, I being honest - I am telling them that the product is useless because of lack of their specifications, Pepperfry is not ready to listen. Don't know how to take this forward. I am absolutely clueless, with a good chimney sitting idle at my place in a perfectly packed (as it was received) condition.

I have ordered 2 pieces of furniture and very bad quality and size. I have immediately contacted them with in 30days, then they asked me to send images by emaial. I sent them and did not hear from them. Then again we contacted, they said the images must be sent to a particular email not to peppefry email. By the time i sent it to them, they refused to accept the return becasue 30day time is over.
These people are cheats. I have two pieces of junk furniture of no use but to throw it out. I have lost rsnearly15000/-

I have ordered some products through pepper fry on 30th march bearing order#[protected]. Unfortunately out of the 4 products ordered 2 have reached me and the other 2 are missing. I have been frantically calling the number[protected] many a times and every time they are asking for a 48 hour time from me to respond. The product looks like has been handed over to gati but they don't have any clue where the products are. They cannot even assure me a timeline by when the product is going to reach me. I have requested for an immediate refund of my paid amount if pepperfry cannot deliver the product but they are unable to do that as well. This level of customer service is not only unwarranted but disgraceful. This is a disgrace to the entire ecommerce industry as well as customers like me who shop a lot through the internet will start losing faith on products through pepperfry in particular.

I am not furniture bill and funiture is damage furniture deliver boy name is yadev and order id no[protected]

Had ordered a couple of drawers from pepper fry on the basis of feedback from one of my colleague. First upheaval which would be required would be of the tracking system. If the company isnt confident of delivering a product in 2 weeks time, the tracking system should not reflect the same. The ordered product a delivery time of a good 2 weeks after which there was no notification from the company's side on the whereabouts of the product. The customer service seems to be equipped only with looking at the tracking system and updating customers. Phone calls are never answered in the first go and the staff is rude with no convincing solutions. I had to follow up with the company and not vice versa for my products. All in all, except for the carpenter work, ordering from pepper fry has left a real bad taste in my mouth and this is the last one ever from an online furniture store. My orders were delivered with a delay of almost 10 days and that too, i believe, because i pushed them to by daily calls, and getting in touch with them over chats

I have order fan on 29th march and showing 15th april delivery after 1st april they increase delivery to 16th april. Once i called them on 16th april to cancel order they said wait for 1 day i waited but it didn't come.. Promising on every call but not getting item nor refund.

I have not received the product while the order[protected] status on the website says delivered. I never got any call from the delivery team to request a convenient time for delivery. Based on the sms information i received, i initiated delivery time with delivery person mr. Kiran. While he agreed to deliver on april 15, 2016 between 12 pm to 3 pm, he never came. Then in the evening, after i waited entire day from 12 pm for the delivery team, mr. Kiran said he will deliver on saturday, april 16, 2016 between 5 pm and 5:30 pm. When i called him at 7:30 pm to follow up, his phone is switched off. The number still stands as switched off even on april 17, 2016. Please coordinate delivery on a priority basis for sunday, april 17, 2016. Thank you and looking forward to your confirmation that item will be delivered on sunday, april 17th.

It's most disappointed and horrible experience ever in my life to associate
with Pepperfry. I have
purchased poster bed from pune studio by 5th February 2016.

First bad thing was product not delivered properly to my home. One box was
missing. So to make it arrange Pepperfry took in total almost two and half months.
Here I was testing my patience. Once i receive replaced bed it got
installed not on same day but next day. still i haven't complained
seriously.

But today on 15th April, when i started to use that bed, on very first day it literally
got broke away. It was most horrible and disgusting experience of my life.
I was very much lucky not to have any physical injury with this incidence. I am very much frustrating with pepperfry.com