Pepperfry Complaints & Reviews

Pepperfry has been delaying the refund of my money for the return raised for one of their items purchased by me. As per their policy, the refund process should be initiated within 24 hours of the customer raising the request, however it has been 2 weeks now and still they are not initiating the process. Every-time I speak to them through phone, chat and email, they revert by stating that the return has not been initiated by me as there is...

They promised delivery at least 5 times and we came back from office. Then nobody turned up. Even after raising a request for delivery after 6 pm they come at 10 and call saying we reached. We are not sure what will happen if there is some issue with the bed.....

Pepperfry provides one year warranty on the product. When called pepperfry for service, they sent a carpenter and who confirmed that the sofa cannot be repaired as it is a single piece sofa. After that there is no response from pepperfry. The say "if the product cannot be repaired they cannot do anything" even if is falling under warranty ? Then what about the warranty they advertise. i have the phone conversation saved . Please help to resolve...

Wanted to cancel a product which was ordered, but customer care telling they can't cancel it. Not sure why do they do it. Any idea how to resolve it....

Hi From Pepperfry.com, We bought a " Crescent Queen-size Bed with Box Storage in Dark Acasia Finish by Spacewood " for Rs.14, 000 something during last September. It was fixed by their carpenter only. It was good for first month and after days pass, it started making sounds evenif we move during sleep. Actually We had a double bed. We bought this new bed for extra space, for our new born little girl. Whenever the bed makes sound,...

Hi, This is about order no[protected] of a pepperfry order that had two items one a bed another a wardrobe .The wardrobe was cancelled due to delay in delivery.But still thr order arrived at the doorstep.Pepperfry is not taking back the product.As the amount is prepaid i need it to be cancelled and emaining amount refunded to my account Regards Ratheesh Parassery...

Dear All, Peppefry throws pepper in your eye, and makes you cry They provide a six-month warranty, which they do not honor. They provided substandard sofa which has started giving way in 3 months. When I contacted their customer care, they said they can't do anything about it. If you want take a 50% refund or find a sofa repair shop, and get the repair amount reimbursed...

I purchased 2 ACS LED bulb from pepperfry with order number[protected] on dated 15/06/[protected]@15:28:38 IST which was under warranty of one year. Out of 2 bulb 1 bulb was blown on 01/12/2015, so i first contact pepperfry team on 02/12/2015 for replacement. After that many time i contacted pepperfry team for same. Every time they reply give some time to solve issue also they demand supporting document. So i submitted on supporting document to them....

You sent my product through Blue dart, but the courier service didnt dispatched my package not yet. My package was dispatched my city @ Sunday but still now i didnt received my courier. I already crossed my 4 days, so we request please dont send your packages through bluedart...

I had ordered an ESPRIT Golf Aqua Green Umbrella on 26th Nov 2015 to be delivered in Chennai (K.K.Nagar - 600078) . However the same has not been delivered to my address yet. On contacting pepperfry I have been informed that It has been delivered to some Rahul ( In bangalore, who is unknown and not known to me whatsoever).On top of this they want me to check their proof of delivery (which is obviously incorrect ) and verify before they...

Complaint No: 01092137 I ordered a refrigerator with Pepperfry. On 8th Dec 2015, I noticed that it is shown as delivered on the website & the blue dart courier website, but I have not received my product. Being a prepaid order of large amount, i got concerned & called customer care, who raised a complaint & said would get back to me. They called next day and said it will be delivered in the next 3 days. I called in repeatedly asking them...

Delivery team calls says they cannot deliver. I Professionally bring this to the attention of to Pepperfry but their customer service is like the Indian Government system, old, need creation, needs energy, boring, not reliable, unpredictable, hit or miss type of company.. so Beware before ordering from them. This is my current experience. Useless...

I ordered a Metal Floor Lamp for Rs 850 on 23rd November, 2015. After a lot of hassles and delay I received it on 5th December, 2015. When I try to connect it to the electric plug point, the cable wire burst. A strange kind of fluid is spilled all over the wall from the burst cable. This kind of products being sold without any proper quality check & testing are thrown into the market creates a lot of angst among the customers. Please provide...

I have ordered several furniture item like wardrobes, dressing table, book shelves, sofa-cum-bed sets, rocking chair etc in past two months with specific request on delivery and assembly days, which more or less complied with, by cooperation from operation teams when requested. Other hand, I found in customer service team, several members are not only indecent but also adamant not to understand and appreciate our specific problems. We are...

This is related to the order no order #[protected] . They are telling item is delivered I have not received the item . Complaint is book on 10th Dec 2015 . No action is taken till now. Simply cheating the customers . Kindly cancel my order and refund the amount.They are telling that is not possible now Customer care team is telling it will take 15 days to get the information weather it is delivered, so do you really think it will take 15...

I ordered one multipurpose cabinet in lemon yellow colour but when i received that cabinet in mirror broken condition and i odered lemon yellow colour but when I receive ivory colour...

We have submitted a request for return of a shoe rack bought from pepperfry. Its been a month now and they have not yet collected the product back and are not refunding our money.....

I have placed an order No.[protected] for Rs. 1178/- in Pepperfry on 20.11.2015 for ceiling fans. But till date I have not received the materials. However, Now I they tell that the same has been delivered to me and refund not possible. I have not at all received the items. They have also not shown me the proof of delivery. This is one type of cheating by the online shopping companies. So kindly take necessary steps at your end to arrest such...

I received adhesive sticker in place of wall clock which i ordered and they are not returning or replacing the product which I found is not as per my expectation and value for money. I registered complaint case number 01052519 on Order no[protected]. Kindly help me get my money back and resolve this issue asap....

Drawers are not functioning smoothly from first day itself, they are getting stuck and not budging at all. Not at all possible to open the drawers. The base of each drawer is made with such weak cardborad that it's completely bent in the middle. Very disappointed with pepper fry....