Pepperfry Complaints & Reviews

Reg order number[protected]

I am yet to receive this order worth Rs.5000 from Pepperfry. I have followed up with customer care at least 11 times in the past one month. The customer care reps are saying there has been repeated attempts at delivery, and they haven't been able to reach me. This is completely false as I received an SMS only once for delivery of 1 of 5 products I place an order for. I was unable to take delivery that day. Since then I have followed up 11 times and always been promised delivery within 48 hours. Everytime I call they give me a different reason, address is not right, Bangalore warehouse is having issues. I want to go to consumer court now

Please refrain yourself from buying products from pepperfry.
I have bought 4 different furniture from pepperfry. Out of the 4 product one was absolutely wrongly delivered with order id as[protected]. During the time of delivery it was behaving like one of the best online companies. Their services were very good an on time. But when I asked for the refund for the wrongly delivered product they were performing several negotiations with me. But I have no choice the delivered furniture was not going with my decor.

They agreed with the fact that it was a wrongly delivered product. They were providing me several dates of taking the product back but was not actually doing. Then after 1 month of waiting they finally took my product back. But when then returned me the money back they provided me a meager amount of money which was much less than my purchase price. But when I again ordered for the product I had to pay actually much higher for the product. I called several times to the helpline number but they did not provide me any explanation why I got lesser amount of money but they said we will respond within 24 hours but the call never came to me. Still awaiting for their response since 20 days. They embarrassed me a lot.

The customer care agent are very polite but is ineffective. Commits several things but does nothing. Currently the product which I ordered again is costing me 5000 Rs more than the previous one due to their fault. Shame on pepperfry for cheating people like this.

Sir,

I have booked the clock with Order number is #[protected]
The clock given to me is in complete shabby condition. It have spot marks all over the clock. It is not new clock. There was no packing done during supply. we have not received the original cover of clock.
This is my first experience to trade with pepperfry and I am sorry to say that experience was quite horrible.
I have registered complaint to pepperfry but no rsponse received till date.
you are requested to pl take necessary action immediately to resolve the issue.
​
Regards
Sameer Horo
[protected]/[protected]

order number[protected] &[protected]
I purchased a double king bed and dining table from pepperfry. Since 19th Jan, 2016 I am getting call about delivery of the product but nothing got delivered till today.I scheduled delivery atleast 10 times, i was promised atlest 10 times that next day it is going to be delivered but no use. They do not deliver before 10 am. they do not deliver after 6 pm. They do not deliver on scheduled date/weekend/holidays. So basically once you order, you have to quit your job and sit at home because they will not come at scheduled time and they make sure to show up when you inform that you are not available so that they can say that they already attempted 2-3 times. There is no escalation matrix. Customer care is rude and make false promises. I dont know what to do. Please advise if asny legal action can be taken against pepperfry for spoiling my time/money as they are not going to refund any interest on the payment done.My mail id is purn.[protected]@gmail.com. Please help.

Refer my order number[protected]. Ordered a 2 seater and 3 seater sofa, paid nearly a lakh rupee 45 days back. 2 seater delivered 2-3 weeks ago. 3 seater was dispatched from Mumbai 21 days back and as per pepperfry it is still not reached chennai

Lie 1; 2 days back pepperfry custoemr care confirmed material reached chennai 5 days ago. So now it is 1 week since material is lying in chennal as on today

I callled pepperfry customer care 10 days ago and they promised they shall try delivery by january 25th .

I again called pepperfry on January 2nd and they said material is lying in chennnai but we cannot deliver for some reasons (though i paid full money 45 days back). they promised to call back and update

meanwhile i send mails to pepperfry, no calls from them, no answers

today called pepperfry again. A Rude guy answered and he said promised delivery date is after 5 days. So even if material has reached chennai, or even at my door step, they are not obliged to deliver it in my house as they still have 5 more days to keep the item with them. The Funny rude guy said upon asking that there are no senior people in pepperfry with whom i can raise my issue with.

1. ON the one hand, they put an extended delivery date even after taking advance cash
2. even after putting an extended delivery date, they still cannot live up to delighting a customer
3.Arrogance displayed by their ""Customer disservice"" team is unbelievable. Instead of sorting issues and gaining customer confidence, they were rude and arrogant

And the best thing is i placed a similar order on urban ladder on the same day, urban ladder gave me COD, they delivered items 2 weeks back, they dont even give such extended delivery dates as well. The comparison is as clear as broad day light

I have ordered a book case which cost 4700 from pepperfry on Jan 6, 2016. They have assured delivery before Jan 27, 2016. Now its Feb 3 and still they say it will be delivered soon. Pathetic costumer service and there is no toll free number for this site. Every time they put u on hold and give the same response. I am fed up with this people and writing complaint.

I have purchased one dinning set from pepperfry. at the time of delivery there were fine cracks all over the table. i was a fool that i had fallen in trap of their manager. i was sent a carpentor. he did some polishing after which table appeared fine. so i didnot return it. fool im. no doubt. now after just few months the tablle developed huge cracks all over. the wood everywhere is tearing apart. so many cracks that its irrepairable. called customer care they said they cant do anything as i have crossed 30 days return period. the product is in warranty period but still they said they cant do anything now. then what is gthe meaning of warranty. very poor services. selling such poor quality products. sure pepperfry will close one day. it doesnt deserve customers at all. they are earning by foolinf customers.

Dear Team,

Until now you have not been Assembled Akiro Entertainment cum Center Table with One Drawer in Wenge Finish by Mintwud SKU: FN1359838-Z-WH5046 ORDER #[protected]

Please help me and resolved this problem

Regards,

Satish Sen

I placed an order for the above product with the online shopping (marketplace) pepperfry.com on 08/10/2015. For which I have an email and sms confirmation. On 10th I received a message by sms stating the product will be delivered by Mr. Prahlad Khandagle mentioning his contact. Evening when I reached home from office i found out that the product delivered was an incorrect product, it was 9.00 pm I called up customer service and briefed him about the same, he refused taking the complaint stating that the complaint has to be through mail and he would require the images of the product received This was on 10th Oct Saturday. Monday I mailed the complaint on [protected]@pepperfry.com with a cc to [protected]@pepperfry.com along with images. I did not receive a reply, the next day evening I was forced to call the customer service, who bluntly declined of receiving any such complaint. After a couple of communication, today I received a final reply from them stating they will not deliver the order I have placed for and they are giving me 2 options (1) either take what I have received and difference amount they will refund (2) they will collect already delivered product in 3 days time, and within 8-10 days time they will credit the amount into my account Till date i have not received any reply on the above, moreover; The EMI with interest is already being deducted from my bank account. The wrong product which they have delivered is still lying at our home, which since two month, every day we clean house, the same has to shifted, being heavy, my wife has already strained her back. The shelf which should have been received before Diwali Festival, so that we could place our TV, is still kept on the floor, as we are not sure.

This is with utter frustration that i am writing this that my first experience with pepperfry has been pathetic. Even after waiting patiently for multiple times when I was promised that a new airway bill number will be shared it has not been done so.The customer service center is so hopeless that they do not allow to speak to a senior person. I have placed the order on 21st Dec 15 and was issued a wrong airway bill number. To my astonishment the product is being shown as delivered on 31st Dec 15..although the customer service center have been confirming that the product is not delivered and i should be ignoring the status. The complaint number 01105250 has been lodged for so many days but the pathetic response time and no different approach being taken by unprofessional staff has not done anything to resolve except for writing mails to a department which never responds. This is totally unprofessional and I demand the damages. I would be forced to go to consumer court now if i do not get the resolution.

Pepperfry has been delaying the refund of my money for the return raised for one of their items purchased by me. As per their policy, the refund process should be initiated within 24 hours of the customer raising the request, however it has been 2 weeks now and still they are not initiating the process. Every-time I speak to them through phone, chat and email, they revert by stating that the return has not been initiated by me as there is no such order no. mentioned in their return queue. I further sent them the screenshot of the return raised by me and the photo of the product, even so they still revert stating that I need to follow the steps required to raise the return. I am unable to follow the steps on their website again as the return link has been greyed out, that happens when the return is raised by the customer first time. The screenshot clearly shows that. I have sent those emails but chatted with them and every time after I prove that I have followed the steps, the chat representative commits that they will initiate the return process, however nothing happens and have to prove and make them understand in every chat on daily basis. The reason for returning the product is the fact that it is little different than what is shown on the website, stitching is unclean, shabby looking, difficulty in using it and no finesse at all.

They promised delivery at least 5 times and we came back from office. Then nobody turned up. Even after raising a request for delivery after 6 pm they come at 10 and call saying we reached. We are not sure what will happen if there is some issue with the bed..

Pepperfry provides one year warranty on the product. When called pepperfry for service, they sent a carpenter and who confirmed that the sofa cannot be repaired as it is a single piece sofa. After that there is no response from pepperfry. The say "if the product cannot be repaired they cannot do anything" even if is falling under warranty ? Then what about the warranty they advertise. i have the phone conversation saved . Please help to resolve this complaint.

Wanted to cancel a product which was ordered, but customer care telling they can't cancel it. Not sure why do they do it. Any idea how to resolve it.

Hi From Pepperfry.com, We bought a " Crescent Queen-size Bed with Box Storage in Dark Acasia Finish by Spacewood " for Rs.14, 000 something during last September. It was fixed by their carpenter only. It was good for first month and after days pass, it started making sounds evenif we move during sleep. Actually We had a double bed. We bought this new bed for extra space, for our new born little girl. Whenever the bed makes sound, she wakes and cries. This new bought product is now making sound like 50 years old bed. Every night I heartfuly scold this pepperfry.com . It's not fit for the word, " Happy Furniture to you ". I just want to raise a complaint against this fake product sellers.

Hi, This is about order no[protected] of a pepperfry order that had two items one a bed another a wardrobe .The wardrobe was cancelled due to delay in delivery.But still thr order arrived at the doorstep.Pepperfry is not taking back the product.As the amount is prepaid i need it to be cancelled and emaining amount refunded to my account Regards Ratheesh Parassery

Dear All, Peppefry throws pepper in your eye, and makes you cry They provide a six-month warranty, which they do not honor. They provided substandard sofa which has started giving way in 3 months. When I contacted their customer care, they said they can't do anything about it. If you want take a 50% refund or find a sofa repair shop, and get the repair amount reimbursed

I purchased 2 ACS LED bulb from pepperfry with order number[protected] on dated 15/06/[protected]@15:28:38 IST which was under warranty of one year. Out of 2 bulb 1 bulb was blown on 01/12/2015, so i first contact pepperfry team on 02/12/2015 for replacement. After that many time i contacted pepperfry team for same. Every time they reply give some time to solve issue also they demand supporting document. So i submitted on supporting document to them. On 18/12/2015 they agree to refund me but for that i should submit actual purchase product photo, so on next day i submit same. On next day i received mail from pepperfry team in which they mention 30 days crossed so refund not initiate by them. They not give me replacement or refund and every time demanded please give us this supporting document or please give us some time to resolve it. I every time follow them but now i feel they don't want to give me replacement or refund and they only waste my time. This on line site cheat customer, so i request you to look into the matter and justice me. Desirable Solution : Refund I here attach all chat conversation for your kind consideration 02.12.2015 Welcome to Pepperfry ! Please give us 10 seconds to connect with you. Please do not click on the "x" button at the end of the chat. Click on "End Chat & Leave Feedback" and fill the survey to help us do better :) You are now chatting with 'vincy' vincy: Good Afternoon, Welcome to Pepperfry. How are you doing today? Pradip Virpara: Hi Good Afternoon vincy: How may I help you today? Pradip Virpara: I ordered 2 pieces bulb of ACS LED bulbs with Order No.[protected]. This item comes with 1 year warranty. Now 1 bulb not working. How i avail warranty? vincy: Certainly I will help you with that vincy: Please wait for 2 to 3 minutes while I check this for you. vincy: Thank you for your patience. vincy: And sorry for the long wait vincy: You might have received a user manual and warranty card vincy: Am I correct ? Pradip Virpara: There is no manual and warranty card with packet. vincy: Okay vincy: Allow me a minute vincy: Thank you for your patience. vincy: I am escalating this issue to the concerned team, allow us 24-48 hours, we will get back to you with an update vincy: Just to let you know there will be a small feedback after the chat, vincy: Just one question asked (Yes or No) vincy: Click on "End Chat & Leave Feedback" before ending the chat. vincy: Please be online while I give you the case no. for the same? Pradip Virpara: okay Pradip Virpara: How will you inform me? vincy: Thank you for your patience. vincy: 01078904 vincy: This would be your case number vincy: We have your details vincy: We will contact through email, if required might call you as well vincy: Please do not close this window. Click on "End Chat & Leave Feedback"n for the service I had provided you on the chat now & fill the survey up.:) vincy: Is there anything else that I may help you with? Pradip Virpara: okay Pradip Virpara: no thanks wait for upto 48 hrs vincy: You're Welcome. vincy: Please do share your feedback Just one question asked in the survey vincy: Thank you for contacting Pepperfry.com. Have a Nice Day 08.12.2015 Welcome to Pepperfry ! Please give us 10 seconds to connect with you. Please do not click on the "x" button at the end of the chat. Click on "End Chat & Leave Feedback" and fill the survey to help us do better :) You are now chatting with 'Asmita' Asmita: Thank you for contacting Pepperfry chat support, how are you doing today? Asmita: I see that under order number[protected] you had ordered - ACS LED Bulb - 10 W Pradip Virpara: Now more than 6 days passed out there is no any update from your side Asmita: I apologize for the inconvenience caused. Asmita: I see that product that you had ordered does not have warranty Asmita: http://www.pepperfry.com/acs-led-bulb-10-watt-1226095.html Asmita: Please visit the link Asmita: This was the product ordered Asmita: we have not mentioned anywhere in our description about warranty Pradip Virpara: okay i have screen shot of your advertisement, if you need i will send you. Asmita: You can share us the same because as per the details I do not find the product have warranty Asmita: Please send us details at [protected]@pepperfry.com Asmita: If the product have warranty we would surely get service center details from vendor and help you Pradip Virpara: Ashima more than 6 days passed out what your team did doring this time? Pradip Virpara: i will send you mail from my other mail ID: pradip.[protected]@ril.com right now, okay? Asmita: ok Asmita: Is email been sent? 09.12.2015 Welcome to Pepperfry ! Please give us 10 seconds to connect with you. Please do not click on the "x" button at the end of the chat. Click on "End Chat & Leave Feedback" and fill the survey to help us do better :) You are now chatting with 'Kritika' Kritika: Hello, Welcome to Pepperfry. How are you doing today? Pradip Virpara: hello good morning Pradip Virpara: i yesterday sent mail from my registered mail ID Kritika: I apologize for the inconvenience caused to you. Kritika: Please wait for 2 to 3 minutes while I check this for you. Kritika: Thank you for your patience. Kritika: http://www.pepperfry.com/acs-led-bulb-10-watt-1226095.html Kritika: Sorry for the delayed response. Kritika: We are yet awaiting the response from the concern team for the warranty related contact details. Kritika: You will be contacted in next 24 to 48hrs and this will be sent to you. Kritika: I have already got this escalated to the releavnt team following up on the same. Kritika: I am sorry this has been long delayed Kritika: Give me a chance to get this arranged for you Pradip Virpara: i already send you screen shot of your advrtisement in which you mention 1 year warranty. Kritika: Yes we do have the information on the product page under overview as it has 12 months warranty Kritika: Be assured these details will be given to you Kritika: Is there anything else that I may help you with? Kritika: Please do not close this window. Click on "End Chat & Leave Feedback" & fill the survey up. Help us do better :) Pradip Virpara: okay i will wait for upto 48 hrs. If i not got any resolution within time i will go to consumer forum for same. Kritika: Be assured I have already got this notified to the person following up for the same, and informed to get the details sent to you on next 24hrs to maximum 48hrs. Kritika: I apologize for the inconvenience caused to you. Pradip Virpara: okay thanks 11.12.2015 Welcome to Pepperfry ! Please give us 10 seconds to connect with you. Please do not click on the "x" button at the end of the chat. Click on "End Chat & Leave Feedback" and fill the survey to help us do better :) You are now chatting with 'vincy' vincy: Good Evening, Welcome to Pepperfry. How are you doing today? Pradip Virpara: Pradip Virpara: vincy more than total 9 days pass out and also more than 48 hrs passed out after your last commitment, now i go to consumer court for justice. vincy: Please wait for 3 to 4 minutes while I check this for you. vincy: I am working on your query. Please allow me some more time. Pradip Virpara: how much time? i already give you more than 9 days. vincy: Thank you for your patience. vincy: And sorry for the long wait vincy: Pradip, I can understand your frustration vincy: But be rest assured, we will solve your issue vincy: This product has an year warranty vincy: We apologize for the inconvenience caused to you . Pradip Virpara: Vincy this is not my frustration vincy: Concerned person who is assigned to your case is not working today Pradip Virpara: This is your problem vincy: So I would request you to allow us a days time more, I will make sure that concerned person calls you tomorrow and update you on the same vincy: I can understand you are been patiently waiting for more than a week, but I would request you to allow us one more day Pradip Virpara: I already give you time as you required but now i have not option to give you more time vincy: A last day Pradip Virpara: tomorrow i will raise my problem in consumer court. vincy: We will try our best to get your issue resolved at the earliest vincy: I would have done the same thing, If I would have been your place vincy: Please do not close this window. Click on "End Chat & Leave Feedback"n for the service I had provided you on the chat now & fill the survey up.:) vincy: Is there anything else that I may help you with? 12.12.2015 14.12.2015 Welcome to Pepperfry ! Please give us 10 seconds to connect with you. Please do not click on the "x" button at the end of the chat. Click on "End Chat & Leave Feedback" and fill the survey to help us do better :) You are now chatting with 'Asmita' Asmita: Thank you for contacting Pepperfry chat support, how are you doing today? Pradip Virpara: what about your fake commitment? Pradip Virpara: I also chat on 12.12.2015 and at that time again give me fake commitment that my problem will resolve before end of day. Pradip Virpara: Now time to raise my complain to consumer court Asmita: I see that we have escalated issue to concern team to know service center details on 2nd dec Asmita: However I see that there is no further update over the same Asmita: Kindly allow us time till evening Asmita: I will send request for a call back from concern person to whom your issue is been assigned Pradip Virpara: not now. Every day you give fake commitment. your concern team has no interest to solve problem. So i have last option to raise my complain to consumer court. I don't believe in your fake commitment. Your online site cheat me. As per your 2.12.2015 chat i already send proof on concern department on same day but your concern team don't want to solve problem. Asmita: Kindly allow us time till evening, you will receive a call back with details Pradip Virpara: why shall you need time for evening? why not immediate your team contact me? I think you and your team only time pass with me. If you realy want i don't raise complain in consumer court than give me reply within 10 minute. If there is no communication within 10 minute with me than i will raise complain. Now time start. Pradip Virpara: @10.20 minute i will raise complain in consumer forum Asmita: Kindly allow us sometime Asmita: we need to get details from vendor and then we can help you service center details Pradip Virpara: i already give you enough time but now i give only 10 minute. Pradip Virpara: what did you do since last 12 days? Asmita: Our escalation team was awaiting for a response from our concern team to get service center details Asmita: Kindly allow us sometime Asmita: we will contact you soon with details Pradip Virpara: this is only time pass trick Asmita: I have sent an email to concern person to whom issue is been assigned so that call back can be made with current status Asmita: Kindly allow us sometime, we will try to resolve issue soon as possible Asmita: Is there anything else that I can help you with? Asmita: Please do not close this window. Click on "End Chat & Leave Feedback" for the service "I had provided you" on this current chat session. It was great chatting with you, take care :) Pradip Virpara: now i will going to raise complain in consumer forum Asmita: You have complete rights to complaint Asmita: However I will request you to wait for sometime Asmita: we will contact you soon with details and try to resolve issue soon as possible Pradip Virpara: okay thanks, now i raise complain in consumer forum. Asmita: You will receive a call back from our end soon with details Asmita: Is there anything else that I can help you with? Asmita: Please do not close this window. Click on "End Chat & Leave Feedback" for the service "I had provided you" on this current chat session. It was great chatting with you, take care :) 18.12.2015 Welcome to Pepperfry ! Please give us 10 seconds to connect with you. Please do not click on the "x" button at the end of the chat. Click on "End Chat & Leave Feedback" and fill the survey to help us do better :) You are now chatting with 'Kritika' Kritika: Hello, Welcome to Pepperfry. How are you doing today? Kritika: How may I help you today? Kritika: As I see you are referring to check warranty, may I know have you selected any product? Kritika: Please wait for 2 to 3 minutes while I check this for you. Pradip Virpara: i recieved call from your side on 14.12.2015 and told me that vendor will be contact within 3 days but now more than 3 days passed out there is no contact from vendor Pradip Virpara: now i will raise my complain in consumer court Kritika: Be assured give me a chance I will get this resolved today. Pradip Virpara: how much time i give you chance? Pradip Virpara: i had already chat you with on 09.12.2015, what did you do? Nothing so i don't give you more chance. Pradip Virpara: today i am sure raise complain in consumer court. Kritika: I apologize for the inconvenience caused to you. Kritika: I am working on your query. Please allow me some more time. Pradip Virpara: every time you apologized but not give me any solution, you and your team time pass with me. Pradip Virpara: no more time. I only wait for next 10 minute Kritika: Thank you for your patience. Pradip Virpara: call me on [protected] within 10 minutes Kritika: I have got this notified to the relevant team I am sorry this has been hassle for you, I have got this notified to the relevant person following up on the replacement. Kritika: They have also informed, you will be contacted by the vendor on Monday and this would be resolved for you. Kritika: You will not have to follow up on the same further. Kritika: Please wait for 2 to 3 minutes while I check this for you. Kritika: I have got this notified to the team. We are canceling the replacement, refund will be processed. Kritika: However I will request you to send us the image of the product you have received. Kritika: I will request you to login with your registered email id and click on my orders, you will have a return tab. You may then be able to add the images. Kritika: If incase you are unable to send us the images through the my a/c process request you to follow the below link:http://www.pepperfry.com/write-to-us.html Kritika: Click on New complaint or feedback and add the images. Kritika: Once we receive the images, our dedicated team for the return request will get back to you in next 24hrs after they validate the images. Kritika: I will stay connected while we receive the image and I will get the refund processed now. Pradip Virpara: which image? Kritika: The product which is been delivered to you. Pradip Virpara: i already send you image Kritika: I see you send us the image of the warranty details, we need the exact product image Pradip Virpara: okay Pradip Virpara: at present i have not image of product Kritika: I will be connected, and give you the refund reference number. Kritika: You may click the product image, actually been delivered to you. Once we have received it we will get the refund processed. Kritika: I apologize for the inconvenience caused to you. Pradip Virpara: i will send you at evening when i will reach home Pradip Virpara: please send me refund reference number Kritika: Sure, once we have received the images, you will be contacted, and the refund status will be notified. Kritika: Post the image is received, the refund will be processed in 24 hours. Kritika: Once the refund is processed from our side the bank processes can take up to 7 to 10 working days for the credit to reflect in your account. Kritika: The refund processed will be under the name of /Trendsutra Platform Services. Pvt Ltd.” Kritika: I apologize for the inconvenience caused to you. Kritika: Is there anything else that I may help you with? Pradip Virpara: okay i will send you image at evening. Pradip Virpara: no thanks Kritika: Thank you for giving me a chance to resolve this for you, though the resolution is not your expectation, however even I am bound to the policy Kritika: Is there anything else that I may help you with? Kritika: Please do not close this window. Click on "End Chat & Leave Feedback" & fill the survey up. Help us do better :) 19.12.2015 Welcome to Pepperfry ! Please give us 10 seconds to connect with you. Please do not click on the "x" button at the end of the chat. Click on "End Chat & Leave Feedback" and fill the survey to help us do better :) You are now chatting with 'nakul' nakul: Hello, Welcome to Pepperfry. How are you doing today? Pradip Virpara: nakul can i chat with kritika? nakul: Sir may I help you for any of your query ? Pradip Virpara: yesterday i chat with kritika for refund and she replied me to upload images of product which i was purchased, so i here upload image. She sent me link in which i upload image but asking for reason. What reason i can mention? nakul: Certainly I will help you nakul: May I have the Order number please? Pradip Virpara:[protected] nakul: Thanks nakul: Sir may I know are you using this linkhttp://www.pepperfry.com/write-to-us.html nakul: ? nakul: In that please select the reason as ''Return'' Pradip Virpara: yes nakul: please type the order number also nakul: Is there anything else that I may help you with? nakul: Just a small request nakul: After you end this chat nakul: Please do not close this window. Click on "End Chat & Leave Feedback" & fill the survey up. Help us do better :) nakul: Please for me Pradip Virpara: okay i upload it nakul: Thanks Pradip Virpara: as per kritika's commitment i will be contacted within 24 hrs by you, is it okay? nakul: Once we receive an image from your end our concern team will get back to you in 24-48hrs of time nakul: Be rest assure for the same nakul: Yes sir be rest assure for the same nakul: Is there anything else that I may help you with? nakul: Sir for me don't forget to Please do not close this window. Click on "End Chat & Leave Feedback" & fill the survey up. Help us do better :) Pradip Virpara: can you check? Pradip Virpara: my photo is upload or not? nakul: Sure nakul: Allow me some time Pradip Virpara: okay Pradip Virpara: also kritika told me when i will upload photo i will recieve refund request number, so please provide me refund request number nakul: Sir we have received an image in the word format nakul: 01095431 is the request number for the same Pradip Virpara: actually in image formate its cross your max limit so i copy this image in word format and upload it Pradip Virpara: it's okay? nakul: Its fine sir Pradip Virpara: okay thanks nakul: Our team will get in touch with you nakul: You're Welcome. nakul: Please do not close this window. Click on "End Chat & Leave Feedback" & fill the survey up. Help us do better :) nakul: Thank you for contacting Pepperfry.com. Have a Nice Day 21/12/2015 Welcome to Pepperfry ! Please give us 10 seconds to connect with you. Please do not click on the "x" button at the end of the chat. Click on "End Chat & Leave Feedback" and fill the survey to help us do better :) You are now chatting with 'Mayank' Mayank: Hello, Welcome to Pepperfry. How are you doing today? Pradip Virpara: with reference to refund request number 01095431, i got yesterday mail from your concern team in which they mention that "we are sorry for the inconvenience caused to you. but as it's crossed 30 days money back policy, hence we would be unable to help you with the same and request you to please contact the service centre for the same" Pradip Virpara: what can next? Mayank: Sir, This order has crossed 30 days Mayank: We have only 30 days money back policy Mayank: This product was delivered in June Pradip Virpara: pls go through whole detail since i raise complain from 02/12/2015. If you are unable than told kritika to call me within 10 minutes in my cell no: [protected] Mayank: Sir, Even then the 30 days policy was crossed Pradip Virpara: this is very inconvenience for me to explain problem every day so please told kritika to call me within 10 minutes other wise i raise complain in consumer court Mayank: Sir, We have offered your replacement, However you have declined that. Mayank: We can only replace that we will not be able process refund for this product Pradip Virpara: can you arrange call back from kritika or not? Pradip Virpara: thia is my last warning to you Mayank: Sir, She is not available today Mayank: However I can arrange call back tomorrow. Pradip Virpara: okay i go to consumer court Pradip Virpara: no Pradip Virpara: not tomorrow Pradip Virpara: already you waste my lots of time Mayank: Sorry for inconvenience caused Pradip Virpara: can u read all issue? Pradip Virpara: what kritika mention in her last chat? Mayank: Sir, I have read all issues. Pradip Virpara: if i submit product picture after that i will get refund within 6 to 8 days Mayank: Give me some time Mayank: Thank you for your patience. Mayank: Sir, I have escalated this issue to our refunds team. Mayank: Please allow us 48 hours more and we will get this issue resolved Mayank: Once we receive confirmation we will initiate your refund. Pradip Virpara: can i will get refund or not? Pradip Virpara: i do not want your any fake commitment Mayank: Sir, Once we receive confirmation we will process refund Mayank: Sir, We do not give any fake commitment Pradip Virpara: when will you confirm? this issue open since last 19 days Pradip Virpara: every time you give fake commitment Mayank: We need 48 hours more Pradip Virpara: no i am not ready to waste more 24 hrs Pradip Virpara: every time you demand pls do this, pls allow us some more time Pradip Virpara: now i am tired Mayank: Sorry for inconvenience caused Pradip Virpara: so if you not give me confirmation within 5 minute than there will be no further communication from me, i raise my complain in consumer court. Pradip Virpara: i have sufficient evident to prove it Mayank: Sorry sir, But confirmation cannot be provided in 5 minutes Mayank: I request you to allow us some time and we will get this resolved. Pradip Virpara: okay we will meet in consumer court Pradip Virpara: okay we will meet in consumer court Mayank: Sir, That is your decision, However we will request your patience for 48 hours and we will get an update on this. Mayank: We will try our best to get this issue resolved Mayank: Once we receive email confirmation we will initiate refund Pradip Virpara: no you are cheater. every time you waste my time so i not give any further time to you Pradip Virpara: okay we will meet in consumer court Mayank: Sorry for inconvenience caused

You sent my product through Blue dart, but the courier service didnt dispatched my package not yet. My package was dispatched my city @ Sunday but still now i didnt received my courier. I already crossed my 4 days, so we request please dont send your packages through bluedart

I had ordered an ESPRIT Golf Aqua Green Umbrella on 26th Nov 2015 to be delivered in Chennai (K.K.Nagar - 600078) . However the same has not been delivered to my address yet. On contacting pepperfry I have been informed that It has been delivered to some Rahul ( In bangalore, who is unknown and not known to me whatsoever).On top of this they want me to check their proof of delivery (which is obviously incorrect ) and verify before they initiate the refund process. Am sick to the core with having to call pepperfry customer care every other day . This is my worst experience is any e-commerce platform till date. Deeply disappointing and stressful. I would just like for the refund process to be initiated and my amount refunded at the earliest possible.