Pepperfry Complaints & Reviews

Ordered recon melamine slant bowls set of 6... I received it cracked and damaged...registered complaint and asked for return but reply I got is
We would like to inform you that you have received the same product that, you have placed the order for therefore, we are unable to take your request for the return or refund
They don't even read the complaint raised I said its damaged product but they replied you received the same product in site.very worst service

Order no[protected]

Pepperfry delayed the delivery of my order number above (Guetamala Solid Wood Bar Cabinet in Provencial Teak Finish) and sent an email on February 18th explaining a delay of 5 days. Even on or after February 23rd nobody contacted me. When I raised the issue on Feb 29th morning, they promised delivery next day (March 1st). On March 1st, their delivery executive called me from this number +91-[protected] and promised delivery the same evening. In the evening after waiting for the scheduled time, nobody called me and I have not heard from anyone regarding the status of my order till now. Their executive Prashant called yesterday and tried to push the delivery to Saturday which is HIGHLY RIDICULOUS. I want my products delivered today along with a refund as my past orders too HAVE NOT BEEN FULFILLED SATISFACTORILY. A queen sized bed ordered some weeks ago too came ina wrong color and process to replace it was complicated and time consuming so I let it go. But this is highly unprofessio nal. Due to their delivery network's problems, customers have to suffer.

I'm a regular customer buying products from pepperfry.com. The thing that drives me to buy the product is the 30 day return policy that the website promises. As they say, order and if you dont like we take it back. But this time it was not the case.

I ordered this product, details provided below

Product - "Classic Style Bean Bag with Beans in Purple N Black Colour by Sattva - XL "
Purchase Date and time - 7th February 2016, 01:04:42 IST

I wanted a refund and I applied for it in the website. In few days I got a call from customer care, and to my surprise the guy talking =to me was never listening to me, he was keeping on getting in the middle and was planned not to give a refund to me. He just mentioned everything from their end is fine and they cant give a refund for the product.

With this regard, I just dont find a way rather than raising a complaint in Consumer court and as much as possible tell other in Social media about how bad the Service is from Pepperfry.

Order no[protected]

We have ordered a sofa cum bed with full payment done in advance on 26th Jan. It was to be delivered by 11th Feb but got delayed with some issue in quality check. The revised dates of delivery were 15-16th Feb. After that there is no communication from Pepperfry about the delivery. We have been following up on daily basis, but the standard reply from call center is "Mam we are facing issue in Bangalore warehouse, appreciate your patience, please wait for 1-2 days". This is totally irritating. Also, there is no mechanism for ensuring product delivery timing of the day. So in case you order from them u have to wait for their call/message/door bell for the product which they will not deliver. Disgusting

Website in large letters claims 30 day refund policy and customer service says fine print claims no return policy. That is clearly cheating the customer into a false belief.

They do not understand that keeping customers does not happen by blackmailing them into keeping items they do NOT want!

I do not feel the quality of the products was up to the mark. In addition one item was not even delivered!

No one at the firm allows you to speak to a senior person!!!

Your Pepperfry Order No:[protected]FU1418154-S-PM9551 (EC-430536)

I have order bathroom fittings and Curtains ( Order No.[protected],[protected], which are suppose to be delivered 22-Feb and 23-Feb respectively. But I have not received any intimation about why there is a delay. Then called customer care and the guy over phone informed very casually that there is a worker Strike in Bangalore so the items will be delivered after 3 days which is on 26-Feb 2016. This is really weird and absurd. How come such a established Brand in online marketing, creating this type of customer frustration having known that they should stick to the Delivery timelines they are assuring the customers when placing order. And there is no proper intimation or SMS at least or there is no way where i get compensated for this delay . At least the Government should imply more guidelines to the online customers and sellers, so that the big brands like pepper fry cannot take customers for granted and for their money.

My order number is[protected].

It has been the most frustrating experience ordering from pepper fry. On 15 Feb we got a message that the desk delivery guy had come and we were not at home- we were both home all of 15 and there was no one who had come to deliver
Post which I have been calling every day to track the delivery but absolutely zero help from customer service
Basically no one can tell me when my order will be delivered and why it is taking so long and why these false promises

I hope I can get at least some response here and i can safely say that this is the last time I will ever order anything from pepper fry

Order No.[protected]
Had placed the order on 7th of January 2016.
The item has reached Bangalore on 29th of January and since then daily I was getting notification that the item will be delivered today.
But its not being delivered.
4 Days back I have got notification that the item has been delivered but I have not received it and there was no phone call also.
I have been calling the customer care for last 15 days continuously but there is no positive response and they keep saying it is out for delivery and will be delivered today.. tomorrow.
Kindly arrange a delivery as soon as possible.

I placed order on 20th Jan for a dressing table which was supposed to be delivered between 6th to 8th of feb. However as per the tracking detail the order is still lying in bangalore wharehouse from 27th of January. They gave me two reasons for not delivering the product. 1. manpower issues. 2. elections. Both reasons are so absurd and pathetic.

However I have been talking to their executive every now and then and nobody has a clue where is the product not they are following up on the same. one of the executive even threatened me telling that if I need product in one piece without any breakage then I need to wait for it.

other executive told me that the product will be shipped in 2to 3 days but still not shipped. nobody is bothered or following up with me. I have sent many emails regarding the same. and when they call me they are very rude to me and they dont give a resolution.

Please help me to get this order it was supposed to be gift for my mother.

It is my first purchase, I will never ever come back back to pepperfry and will think twice for purchasing any product from online furniture

I had selected three items and was told the prices will be stable till 27th jan. When I went to give the cheque, the prices were up by Rs5, 000/-. I had to get back to my office (as it is on company account) and get my cheque amount revised, which took 10 days. Yesterday, when I went back to Pepperfry to hand over the cheque, I was told that the prices have further gone up by Rs 4000/-. My bill is already Rs. 85, 000/- and the my office is not going to revise the amount one more time. Please consider my request and consider the earlier rates.

Reg order number[protected]

I am yet to receive this order worth Rs.5000 from Pepperfry. I have followed up with customer care at least 11 times in the past one month. The customer care reps are saying there has been repeated attempts at delivery, and they haven't been able to reach me. This is completely false as I received an SMS only once for delivery of 1 of 5 products I place an order for. I was unable to take delivery that day. Since then I have followed up 11 times and always been promised delivery within 48 hours. Everytime I call they give me a different reason, address is not right, Bangalore warehouse is having issues. I want to go to consumer court now

Please refrain yourself from buying products from pepperfry.
I have bought 4 different furniture from pepperfry. Out of the 4 product one was absolutely wrongly delivered with order id as[protected]. During the time of delivery it was behaving like one of the best online companies. Their services were very good an on time. But when I asked for the refund for the wrongly delivered product they were performing several negotiations with me. But I have no choice the delivered furniture was not going with my decor.

They agreed with the fact that it was a wrongly delivered product. They were providing me several dates of taking the product back but was not actually doing. Then after 1 month of waiting they finally took my product back. But when then returned me the money back they provided me a meager amount of money which was much less than my purchase price. But when I again ordered for the product I had to pay actually much higher for the product. I called several times to the helpline number but they did not provide me any explanation why I got lesser amount of money but they said we will respond within 24 hours but the call never came to me. Still awaiting for their response since 20 days. They embarrassed me a lot.

The customer care agent are very polite but is ineffective. Commits several things but does nothing. Currently the product which I ordered again is costing me 5000 Rs more than the previous one due to their fault. Shame on pepperfry for cheating people like this.

Sir,

I have booked the clock with Order number is #[protected]
The clock given to me is in complete shabby condition. It have spot marks all over the clock. It is not new clock. There was no packing done during supply. we have not received the original cover of clock.
This is my first experience to trade with pepperfry and I am sorry to say that experience was quite horrible.
I have registered complaint to pepperfry but no rsponse received till date.
you are requested to pl take necessary action immediately to resolve the issue.
​
Regards
Sameer Horo
[protected]/[protected]

order number[protected] &[protected]
I purchased a double king bed and dining table from pepperfry. Since 19th Jan, 2016 I am getting call about delivery of the product but nothing got delivered till today.I scheduled delivery atleast 10 times, i was promised atlest 10 times that next day it is going to be delivered but no use. They do not deliver before 10 am. they do not deliver after 6 pm. They do not deliver on scheduled date/weekend/holidays. So basically once you order, you have to quit your job and sit at home because they will not come at scheduled time and they make sure to show up when you inform that you are not available so that they can say that they already attempted 2-3 times. There is no escalation matrix. Customer care is rude and make false promises. I dont know what to do. Please advise if asny legal action can be taken against pepperfry for spoiling my time/money as they are not going to refund any interest on the payment done.My mail id is purn.[protected]@gmail.com. Please help.

Refer my order number[protected]. Ordered a 2 seater and 3 seater sofa, paid nearly a lakh rupee 45 days back. 2 seater delivered 2-3 weeks ago. 3 seater was dispatched from Mumbai 21 days back and as per pepperfry it is still not reached chennai

Lie 1; 2 days back pepperfry custoemr care confirmed material reached chennai 5 days ago. So now it is 1 week since material is lying in chennal as on today

I callled pepperfry customer care 10 days ago and they promised they shall try delivery by january 25th .

I again called pepperfry on January 2nd and they said material is lying in chennnai but we cannot deliver for some reasons (though i paid full money 45 days back). they promised to call back and update

meanwhile i send mails to pepperfry, no calls from them, no answers

today called pepperfry again. A Rude guy answered and he said promised delivery date is after 5 days. So even if material has reached chennai, or even at my door step, they are not obliged to deliver it in my house as they still have 5 more days to keep the item with them. The Funny rude guy said upon asking that there are no senior people in pepperfry with whom i can raise my issue with.

1. ON the one hand, they put an extended delivery date even after taking advance cash
2. even after putting an extended delivery date, they still cannot live up to delighting a customer
3.Arrogance displayed by their ""Customer disservice"" team is unbelievable. Instead of sorting issues and gaining customer confidence, they were rude and arrogant

And the best thing is i placed a similar order on urban ladder on the same day, urban ladder gave me COD, they delivered items 2 weeks back, they dont even give such extended delivery dates as well. The comparison is as clear as broad day light

I have ordered a book case which cost 4700 from pepperfry on Jan 6, 2016. They have assured delivery before Jan 27, 2016. Now its Feb 3 and still they say it will be delivered soon. Pathetic costumer service and there is no toll free number for this site. Every time they put u on hold and give the same response. I am fed up with this people and writing complaint.

I have purchased one dinning set from pepperfry. at the time of delivery there were fine cracks all over the table. i was a fool that i had fallen in trap of their manager. i was sent a carpentor. he did some polishing after which table appeared fine. so i didnot return it. fool im. no doubt. now after just few months the tablle developed huge cracks all over. the wood everywhere is tearing apart. so many cracks that its irrepairable. called customer care they said they cant do anything as i have crossed 30 days return period. the product is in warranty period but still they said they cant do anything now. then what is gthe meaning of warranty. very poor services. selling such poor quality products. sure pepperfry will close one day. it doesnt deserve customers at all. they are earning by foolinf customers.

Dear Team,

Until now you have not been Assembled Akiro Entertainment cum Center Table with One Drawer in Wenge Finish by Mintwud SKU: FN1359838-Z-WH5046 ORDER #[protected]

Please help me and resolved this problem

Regards,

Satish Sen

I placed an order for the above product with the online shopping (marketplace) pepperfry.com on 08/10/2015. For which I have an email and sms confirmation. On 10th I received a message by sms stating the product will be delivered by Mr. Prahlad Khandagle mentioning his contact. Evening when I reached home from office i found out that the product delivered was an incorrect product, it was 9.00 pm I called up customer service and briefed him about the same, he refused taking the complaint stating that the complaint has to be through mail and he would require the images of the product received This was on 10th Oct Saturday. Monday I mailed the complaint on [protected]@pepperfry.com with a cc to [protected]@pepperfry.com along with images. I did not receive a reply, the next day evening I was forced to call the customer service, who bluntly declined of receiving any such complaint. After a couple of communication, today I received a final reply from them stating they will not deliver the order I have placed for and they are giving me 2 options (1) either take what I have received and difference amount they will refund (2) they will collect already delivered product in 3 days time, and within 8-10 days time they will credit the amount into my account Till date i have not received any reply on the above, moreover; The EMI with interest is already being deducted from my bank account. The wrong product which they have delivered is still lying at our home, which since two month, every day we clean house, the same has to shifted, being heavy, my wife has already strained her back. The shelf which should have been received before Diwali Festival, so that we could place our TV, is still kept on the floor, as we are not sure.