Pepperfry Complaints & Reviews

Dear Sir,
I have received a bed which was ordered on 07 Mar 16 and within few days o[censored]sage bed was damaged.
Reason bad Assembly as it was not assembled as per the drawing and I am attaching the order copy and photograph of damaged item.
It is requested to replace the bed with good quality I am ready to pay the difference and whatever amount you will tell me subject to items should be good and durable.
Hoping for your kind reply.

I had ordered a Prestige Roti maker from Pepperfry.com on 02.02.2016. Order No:[protected]AK1374587-S-PM11898 amounting to Rs. 1949/-. I received the product after 1 week, but after using the product, I found that the roti maker is not getting heated up properly as required to make rotis, so I didn't find it useful. So I wanted to return the same as it didn't meet my expectations. But they are denying to take the product back. I have used so many e-commerce websites like amazon.in, snapdeal.com etc. where I have returned products if those products are not satisfactory. But I am facing this type of issue for the 1st time where I am unable to return the product back. I request you to take some needful action in this regard so that I can get my money refund soon.
Thank you.

Got a two door wardrobe a month ago. The wardrobe came damaged. Asked to retun the product. I specifically asked them to not to come on 3/20 to take the return. The came on that day!!!

After almost dozen calls and lots of back and forth. Refund has not been issued on the product! and the product has not been picked up. Amazingly bad experience and this was the last transcation with pepper.

The manager who talked was extremely curt and had dont care attitude.

Order no.[protected]

I ordered lock&lock Cereal dispenser from pepperfry. Upon receiving the product, I realized the product label didn't seem very original as it had multiple spelling mistakes and no information on batch number, head office etc. I find it hard to believe a brand like Lock&Lock would have such an unprofessional label but I gave them the benefit of doubt, there is another problem however.

The lock&lock official website advertises this product as "100% air tight" http://www.locknlock.in/product_details.aspx?id=816

I've been using lock&lock products for years and never had any problem. But this dispenser which already looked fake is not air tight either. I tried to put small amount of water inside it and check for leakages, and surprise! Water was leaking from all lids and joints. At this point, I was certain this product was counterfeit or had a manufacturing defect because it obviously wasn't air tight when it wasn't even holding water. I contacted pepperfry for a resolution and this is how it goes:

1) I submitted the online return form with all details and photograph. I got a call next day saying I submitted an empty form(which I didn't) so obviously their site has issues. I explained to this person who called me all the issues and she was very encouraging saying they'll resolve the issue and return product.

2). I submit the complaint AGAIN through email with all the photos and details of the issues. This time again I get a call saying they need more photos of exterior which frankly didn't even make sense to me but I agreed anyways. This person again reassured me that the problem will be resolved.

3) I send the extra photos requested to them via email, and suddenly they come back to me and say, we're sorry as you'd know this is 100% genuine product and we don't refund unless it's damaged. The email was like a slap because they basically copy pasted a set response with complete disregard for my complaint that a product which is claimed as 100% air tight by the brand should not have a leakage so IT IS a manufacturing fault(assuming the product is genuine in first place).

Pepperfry is not customer friendly and this is cheating the customer, just because you have merchants supplying products doesn't mean you can supply any bad quality product to them and claim it's original .I am very disappointed and I want my money back.

This is horrible...it's almost a month and I have been trying to get a bed and a shoe rack delivered at my place.They ask me when to come...and when I tell them a particular time..they are never coming..it's always coming today, coming tomorrow n all.

When trying to reach the customer care of pepperfry...it is never avaiable...highly annoyed by this bad service

I have clicked unsubscribe in my email from pepperfry 10 to 15 times in last 3 to 4 months and I still receive mails from pepperfry....

HI,
i ordered a shoe rack (order no.[protected] in the month of Feb i.e. on 9th, but till today not received the order. the order was reached bangalore warehouse on 16th feb but delivery was not happened till today, now they are forcing me to cancel the order and book another order because the product is got damaged and other is not in stock. that is bull after i told them that we are going to lodge a police complaint against pepperfry then above statement they are giving. previously they are always telling one word only that order is going to deliver at your door soon. i am in big trouble, i lost my time against a single order and literally they are made us rethink for online shopping.

Had purchase Euroline hand blender in sept with one year warranty, the product has started giving problems, tried contacting pepperfry customer care but they shared euroline service centre number.

Nobody answers calls there and now feel cheated the product was a duplicate one

I had ordered for a ladder but got 2 mirror cabinets delivered instead.To return the parcel Pepper fry is causing so much of trouble to the customer.I can't understand their policy which makes the customer go through trouble for their mistake.Horrible service and pathetic customer care they don't seem to have any remorse that it is their mistake

Ordered recon melamine slant bowls set of 6... I received it cracked and damaged...registered complaint and asked for return but reply I got is
We would like to inform you that you have received the same product that, you have placed the order for therefore, we are unable to take your request for the return or refund
They don't even read the complaint raised I said its damaged product but they replied you received the same product in site.very worst service

Order no[protected]

Pepperfry delayed the delivery of my order number above (Guetamala Solid Wood Bar Cabinet in Provencial Teak Finish) and sent an email on February 18th explaining a delay of 5 days. Even on or after February 23rd nobody contacted me. When I raised the issue on Feb 29th morning, they promised delivery next day (March 1st). On March 1st, their delivery executive called me from this number +91-[protected] and promised delivery the same evening. In the evening after waiting for the scheduled time, nobody called me and I have not heard from anyone regarding the status of my order till now. Their executive Prashant called yesterday and tried to push the delivery to Saturday which is HIGHLY RIDICULOUS. I want my products delivered today along with a refund as my past orders too HAVE NOT BEEN FULFILLED SATISFACTORILY. A queen sized bed ordered some weeks ago too came ina wrong color and process to replace it was complicated and time consuming so I let it go. But this is highly unprofessio nal. Due to their delivery network's problems, customers have to suffer.

I'm a regular customer buying products from pepperfry.com. The thing that drives me to buy the product is the 30 day return policy that the website promises. As they say, order and if you dont like we take it back. But this time it was not the case.

I ordered this product, details provided below

Product - "Classic Style Bean Bag with Beans in Purple N Black Colour by Sattva - XL "
Purchase Date and time - 7th February 2016, 01:04:42 IST

I wanted a refund and I applied for it in the website. In few days I got a call from customer care, and to my surprise the guy talking =to me was never listening to me, he was keeping on getting in the middle and was planned not to give a refund to me. He just mentioned everything from their end is fine and they cant give a refund for the product.

With this regard, I just dont find a way rather than raising a complaint in Consumer court and as much as possible tell other in Social media about how bad the Service is from Pepperfry.

Order no[protected]

We have ordered a sofa cum bed with full payment done in advance on 26th Jan. It was to be delivered by 11th Feb but got delayed with some issue in quality check. The revised dates of delivery were 15-16th Feb. After that there is no communication from Pepperfry about the delivery. We have been following up on daily basis, but the standard reply from call center is "Mam we are facing issue in Bangalore warehouse, appreciate your patience, please wait for 1-2 days". This is totally irritating. Also, there is no mechanism for ensuring product delivery timing of the day. So in case you order from them u have to wait for their call/message/door bell for the product which they will not deliver. Disgusting

Website in large letters claims 30 day refund policy and customer service says fine print claims no return policy. That is clearly cheating the customer into a false belief.

They do not understand that keeping customers does not happen by blackmailing them into keeping items they do NOT want!

I do not feel the quality of the products was up to the mark. In addition one item was not even delivered!

No one at the firm allows you to speak to a senior person!!!

Your Pepperfry Order No:[protected]FU1418154-S-PM9551 (EC-430536)

I have order bathroom fittings and Curtains ( Order No.[protected],[protected], which are suppose to be delivered 22-Feb and 23-Feb respectively. But I have not received any intimation about why there is a delay. Then called customer care and the guy over phone informed very casually that there is a worker Strike in Bangalore so the items will be delivered after 3 days which is on 26-Feb 2016. This is really weird and absurd. How come such a established Brand in online marketing, creating this type of customer frustration having known that they should stick to the Delivery timelines they are assuring the customers when placing order. And there is no proper intimation or SMS at least or there is no way where i get compensated for this delay . At least the Government should imply more guidelines to the online customers and sellers, so that the big brands like pepper fry cannot take customers for granted and for their money.

My order number is[protected].

It has been the most frustrating experience ordering from pepper fry. On 15 Feb we got a message that the desk delivery guy had come and we were not at home- we were both home all of 15 and there was no one who had come to deliver
Post which I have been calling every day to track the delivery but absolutely zero help from customer service
Basically no one can tell me when my order will be delivered and why it is taking so long and why these false promises

I hope I can get at least some response here and i can safely say that this is the last time I will ever order anything from pepper fry

Order No.[protected]
Had placed the order on 7th of January 2016.
The item has reached Bangalore on 29th of January and since then daily I was getting notification that the item will be delivered today.
But its not being delivered.
4 Days back I have got notification that the item has been delivered but I have not received it and there was no phone call also.
I have been calling the customer care for last 15 days continuously but there is no positive response and they keep saying it is out for delivery and will be delivered today.. tomorrow.
Kindly arrange a delivery as soon as possible.

I placed order on 20th Jan for a dressing table which was supposed to be delivered between 6th to 8th of feb. However as per the tracking detail the order is still lying in bangalore wharehouse from 27th of January. They gave me two reasons for not delivering the product. 1. manpower issues. 2. elections. Both reasons are so absurd and pathetic.

However I have been talking to their executive every now and then and nobody has a clue where is the product not they are following up on the same. one of the executive even threatened me telling that if I need product in one piece without any breakage then I need to wait for it.

other executive told me that the product will be shipped in 2to 3 days but still not shipped. nobody is bothered or following up with me. I have sent many emails regarding the same. and when they call me they are very rude to me and they dont give a resolution.

Please help me to get this order it was supposed to be gift for my mother.

It is my first purchase, I will never ever come back back to pepperfry and will think twice for purchasing any product from online furniture

I had selected three items and was told the prices will be stable till 27th jan. When I went to give the cheque, the prices were up by Rs5, 000/-. I had to get back to my office (as it is on company account) and get my cheque amount revised, which took 10 days. Yesterday, when I went back to Pepperfry to hand over the cheque, I was told that the prices have further gone up by Rs 4000/-. My bill is already Rs. 85, 000/- and the my office is not going to revise the amount one more time. Please consider my request and consider the earlier rates.