Pepperfry Complaints & Reviews

I have purchased 3 items from Pepperfry.com till now –

• Order No.[protected] Venus Study Table by HomeTown (Very Late delivery)
• Order No.[protected] Madelyn Sofa Cum Bed in Brown Colour by Auspicious (Still not delivered )
• Order No. 30214034 Dreamline Plus Bonell Six Inches Queen-Size Mattress by HomeTown (Not yet shipped)

I am forced to come to consumer forum because of problem faced in all the 3 items.
My first order was delivered very late from the time mentioned by Pepperfry team. I followed up with the team like crazy but they were putting all on vendor.
If they are doing business with vendors, isn’t the team responsible for delay and shouldn’t expect some accountability from them.

My 2nd order[protected] was supposed to be delivered maximum by 6th April – again no updates from the team that it will be delayed or something. As per my previous experience, I tried to follow up with team much in advance but unfruitful again.
On 20th March I recived a mail from pepper fry team that my product is already in Bangalore warehouse and will be shipped by road transfer. I got hopeful and tried to follow up – again no result.
Today is 12th April and still I have not received the product.
We as buyer makes some estimate and then order the things, like this sofa cum bed was ordered because I was expecting some guests at home. Now my money was also blocked and my purpose was also not solved.

Biggest disappointed came from consumer helpdesk team where without even understanding the customer question, they will put on long hold and come back with some absurd answers.

To continue with my ordeal, I placed Order No. 30214034 in midnight. I had some furniture upgrade point which was not highlighted while I was placing the order. So order got processed without it.

I couldn’t contact customer care that time as it was not a serviceable time. I understand that – so when I call them next day, they denied canceling my order. I said OK at least adjust my upgraded point in this order, they said this is also not possible.

If I need to use my points I again need to place an order of more than 10 k.

Now who is responsible for all this ordeal of mine? Hence I am requesting compensation against my troubles I faced.

I had place an order for an office chair on pepper fry on 11th march. It showed the delivery day as 7th april. I called and asked them why do you need a month to deliver a chair which i can buy off the shelf in a furniture store locally. They said that the seller has to ship to them and they'll do a quality check, then send it to bangalore and send to my residence. 7th april is worst case scenario, usually its much earlier.

12th april. Haven't got it yet. In between i got 2 calls from them, telling me about the status of shipment and how it'll be delivered earlier. First it was 28th march, then 4th april and now its more than 1 month.

1 month to deliver a chair which is ready to use. No manufacturing needed.

I am khader hussain from bathinda, punjab.
I have placed an order #[protected] on 02.03.2015 amounting to rs. 7419 / -. I was assured delivery of the product between 22.03.2016- 28.03.2016. I wanted an early delivery was even to pay more, but the facility wasn't available. I understood the company policy and decided to wait till the assured date. On 08.03.2016, i was once again informed that the order is in process and would be delivered by the assured date. But on 09.03.2016 i got a e-mail from pepper fry only to informed me that

We regret to inform you about the delay in delivery of the queen size double bed by furniture kraft you ordered with us.


We at pepperfry strive to provide the best to our customers. Unfortunately, your product didn’t go through our quality check parameters for the product delivered by our vendor. Hence we are trying our best to minimize the delay as much as possible. However, we are compelled to inform you that there might be a delay of approx 7 days.


Again, we apologize for any inconvenience we may have caused and look forward to fulfilling your future orders in timely manner.


Initially i got annoyed but i got the point that some times its a part and parcel of orders and decided to wait for another week. But until 18.03.2016, i didn't get any update regarding the order. Then i contacted the customer care and after hanging on line for 8minutes at last my call was processed a customer care executive but only to informed me that the even if the order got delayed a week it would have been dispatched by now. But it hadn't. He gave me sign that the order may be delayed another 2-3 weeks. This time i was even more annoyed to hear that. But i got over it, cancelled the order i again ordered #[protected] for a new product which costed me rs. 8598 including taxes. This time i ordered a product with express delivery facility thinking that at least now i would have the product delivered fast.


The product was shipped as promised. But it took so much time to reach gurgaon that even two products ordered at mebelkart.com would have been delivered. But i once again said to myself that there may have been some limitations in delivering hence, i waited... Waited... Waited... It took 4 days to reach bathinda from gurgaon which is a 250 km distance even a motorcycle rider would reach there in 8 hours maximum but thanks to pepperfry it took only 04 days. Still i waited... Waited... Finally on 04.11.2016 i got the product delivered. I was happy the delivery guy placed the product on ground floor even though i clearly mentioned that i live on ii floor. I my self took the product to ii floor. Delivery guys even didn't try to help me. Ok no issues but once i opened the product i really got frustrated. Got the product in three boxes on which it was written


One of three

One of three

Two of three


Three of three was missing.


I got the product delivered wrong. Thanks to the who dispatched the product and the plaza enterprise, mumbai which didn't even care to check the product before delivery. Its because of those irresponsible that i have to bear the consequence. I want ask you one thing do you even care for your customers or just take them for granted. Do you think no body would spare their time to act against you?


If that's the case then better be careful there are some people who are more idiomatic than the ones who dispatched the product. Such irresponsible behavior should not be spared. Not that it got immediately dispatched. That stupid plaza enterprise had all the time in the world. Why didn't it even care to check the product it was clearly written on it all they had to do was to do a just check. Now again i had to call the customer care executive wait for another 10 min on the line hanging on the line and show all my frustration to a executive, who didn't have anything to do with this matter. Kindly take some action on this company

We had ordered 3 door wardrobe on 27.03.2016vide order no[protected], at the time of purchase we were suppose to get the same on 6.04.2016, but as the date passed we called them & got the reply that the product couldn't not pass their quality check process so they returned the same to vendor.After that were told to receive the product on 10.04.2016, but calling them i got the reply that they missed the delivery so will get the same on 11.04.2016 by any how.

Again on 11.04.2016 i called them, at 11.00 am to know about the status of delivery upon which i got the reply that they still don't have exact status of delivery so again we will have to wait for next 24- 48 hours.

Thus we are still waiting for the product, after getting such service now i have doubt on their quality too :(

I had placed an order with pepperfry for a faber chimney on 27th march 2016. Order number[protected]. They said they would deliver the product between 2-5th April. When i called customer care on 6th they said it will be reached by 7th April, when I called 7th evening they have disconnected my phone twice. Is there any number or contact email form where i will get any help.

Alex daisy white chairs ... 10 pieces ordered ..1 chair already broken when the box was opened

I had placed an order with pepperfry for a spice rack on 21st march 2016. Order number[protected]. They said they would deliver the product within 7 days. Even after waiting for 2 weeks they didn't deliver the product. Up on contacting their customer care they told me their courier service tried to deliver the product on 29th march but no one was home. This is a lie as me and my family were home all day that day. I am clueless on why they didn't try to deliver the product the next day nor did the "courier company" contact me on my phone. It has been more than 2 weeks and no product. I'm leaving india next week so i would have no use of the product after that. They said they would deliver the product in 7 days. No product no refund.Fraudulent company.

The service of this people are worst, I had ordered a chimney on 14/3/16 and now its 5/4/16 its almost 23 days, but till now no update from there side, its a prepaid product as i have already paid for the product, And if i'm calling them, then also not any satisfactory reply from there side, i have mailed also to the team of pepperfry regarding this issue but no use, As i think the team of pepperfry are making full, So please people do not buy anything from this site, as there are many other e-retail site.

Ordered 2 products, 1 took 2 weeks and the other 1 month. After waiting for so long i got a defective product. When i wanted to return the product they sent carpenter to repair. they should have checked the quality before sending the product instead of sending carpenter for repair. After multiple phone calls finally they picked the product. Still waiting for refund. product was ordered on 13th feb, asked for refund on 11th march, refund was initiated on 17th march but i still dint get refund. Everytime i call cust service they have no idea why the delivery was delayed and no why the refund is taking so long.

Dear Sir,
I bought Anantaran Artistic 4 Inch Clock Dia Aluminium Table Clock on March-11-2016. The clock stopped working on 25th or 26th March-2016. I contacted Pepperfry and got call from its representative. I have send the recent pictures as per the telephonic conversation.

Today i.e. on[protected] I received a message that the return is not possible and it would have only be possible withing a week. This clock did not work for even 10 days. There was nowhere mentioned in the website that I would have to return within seven (7) days.

This pepperfry is fraud and cheating to the customers by selling substandard items and even not letting return the items.

I had placed an order for a single set of presto red poly cotton 47x59 inch eyelet window curtain which was part of order no.[protected]. The product delivered matched its specifications shown on the website. However, it did not fit in my window size. Hence i asked them for return. I received a reply saying that the item can neither be exchanged nor be returned back since it is against their policies.
After this when i went to order a second set of the same curtain to fill in the size of my window, i have no option of buying a single set. But here was only one option of buying a set of 2. When i contacted their customer care, they are saying we cannot provide you one set since the options are not available with the vendor.
Very dissatifying. They are only concerned about their policies & their vendors whereas customer's loss is of no value to them.
I would like my issue to be resolved as the item is of no use for me. I want it exchanged or atleast provide me a one another piece of the item to fit in the size of my window. Kindly address my issue.

Dear Sir,
I have received a bed which was ordered on 07 Mar 16 and within few days o[censored]sage bed was damaged.
Reason bad Assembly as it was not assembled as per the drawing and I am attaching the order copy and photograph of damaged item.
It is requested to replace the bed with good quality I am ready to pay the difference and whatever amount you will tell me subject to items should be good and durable.
Hoping for your kind reply.

I had ordered a Prestige Roti maker from Pepperfry.com on 02.02.2016. Order No:[protected]AK1374587-S-PM11898 amounting to Rs. 1949/-. I received the product after 1 week, but after using the product, I found that the roti maker is not getting heated up properly as required to make rotis, so I didn't find it useful. So I wanted to return the same as it didn't meet my expectations. But they are denying to take the product back. I have used so many e-commerce websites like amazon.in, snapdeal.com etc. where I have returned products if those products are not satisfactory. But I am facing this type of issue for the 1st time where I am unable to return the product back. I request you to take some needful action in this regard so that I can get my money refund soon.
Thank you.

Got a two door wardrobe a month ago. The wardrobe came damaged. Asked to retun the product. I specifically asked them to not to come on 3/20 to take the return. The came on that day!!!

After almost dozen calls and lots of back and forth. Refund has not been issued on the product! and the product has not been picked up. Amazingly bad experience and this was the last transcation with pepper.

The manager who talked was extremely curt and had dont care attitude.

Order no.[protected]

I ordered lock&lock Cereal dispenser from pepperfry. Upon receiving the product, I realized the product label didn't seem very original as it had multiple spelling mistakes and no information on batch number, head office etc. I find it hard to believe a brand like Lock&Lock would have such an unprofessional label but I gave them the benefit of doubt, there is another problem however.

The lock&lock official website advertises this product as "100% air tight" http://www.locknlock.in/product_details.aspx?id=816

I've been using lock&lock products for years and never had any problem. But this dispenser which already looked fake is not air tight either. I tried to put small amount of water inside it and check for leakages, and surprise! Water was leaking from all lids and joints. At this point, I was certain this product was counterfeit or had a manufacturing defect because it obviously wasn't air tight when it wasn't even holding water. I contacted pepperfry for a resolution and this is how it goes:

1) I submitted the online return form with all details and photograph. I got a call next day saying I submitted an empty form(which I didn't) so obviously their site has issues. I explained to this person who called me all the issues and she was very encouraging saying they'll resolve the issue and return product.

2). I submit the complaint AGAIN through email with all the photos and details of the issues. This time again I get a call saying they need more photos of exterior which frankly didn't even make sense to me but I agreed anyways. This person again reassured me that the problem will be resolved.

3) I send the extra photos requested to them via email, and suddenly they come back to me and say, we're sorry as you'd know this is 100% genuine product and we don't refund unless it's damaged. The email was like a slap because they basically copy pasted a set response with complete disregard for my complaint that a product which is claimed as 100% air tight by the brand should not have a leakage so IT IS a manufacturing fault(assuming the product is genuine in first place).

Pepperfry is not customer friendly and this is cheating the customer, just because you have merchants supplying products doesn't mean you can supply any bad quality product to them and claim it's original .I am very disappointed and I want my money back.

This is horrible...it's almost a month and I have been trying to get a bed and a shoe rack delivered at my place.They ask me when to come...and when I tell them a particular time..they are never coming..it's always coming today, coming tomorrow n all.

When trying to reach the customer care of pepperfry...it is never avaiable...highly annoyed by this bad service

I have clicked unsubscribe in my email from pepperfry 10 to 15 times in last 3 to 4 months and I still receive mails from pepperfry....

HI,
i ordered a shoe rack (order no.[protected] in the month of Feb i.e. on 9th, but till today not received the order. the order was reached bangalore warehouse on 16th feb but delivery was not happened till today, now they are forcing me to cancel the order and book another order because the product is got damaged and other is not in stock. that is bull after i told them that we are going to lodge a police complaint against pepperfry then above statement they are giving. previously they are always telling one word only that order is going to deliver at your door soon. i am in big trouble, i lost my time against a single order and literally they are made us rethink for online shopping.

Had purchase Euroline hand blender in sept with one year warranty, the product has started giving problems, tried contacting pepperfry customer care but they shared euroline service centre number.

Nobody answers calls there and now feel cheated the product was a duplicate one

I had ordered for a ladder but got 2 mirror cabinets delivered instead.To return the parcel Pepper fry is causing so much of trouble to the customer.I can't understand their policy which makes the customer go through trouble for their mistake.Horrible service and pathetic customer care they don't seem to have any remorse that it is their mistake