Pepperfry Complaints & Reviews

Drawers are not functioning smoothly from first day itself, they are getting stuck and not budging at all. Not at all possible to open the drawers. The base of each drawer is made with such weak cardborad that it's completely bent in the middle. Very disappointed with pepper fry.

I had bought a photo frame and when I received it, it was broken and cannot be used . I need a replacement immediately. I received the product on the 1st of December. The order number is[protected]. The product name is : sifty collection brown 6-photo collage.

I have booked ceiling fan on 31St.Oct.2015 payment made still waiting for delivery Order No .[protected] Order ID[protected] Worst part of it that I am getting contradictory information some times order is delivered other time order is cancelled refund credited in your a/c which is false I checked my bank a/c From last 15 days hearing same stereo tape order will delivered within 48 hours but still not delivered Another part is that Pepperfry have not mentioned address any where so that I can file case against them under Indian Panel code and in consumer forum T P C Gupta Advocate

Sir my name is A srikanth my order is[protected] for Executive Low Back Office Chair in Black Colour by Adiko Systems in pepperfry online shopping site . they told me 12th oct 2015 is the delivery date but they did not deliver the item on given date .then i contact their customer service on 15th nov 2015 .they told that i[censored] wish we will cancel the item then request to cancellation of my order the request order no is 01050521 . but untill now they did not taking any action for refund my amount Rs.3880 please take action on them

Its regarding my order no.[protected] on 19 Nov 2015 which is king size double bed but Pepperfry delivered me single bed. I told about this mistake to Pepperfry customer care executive. But still Pepperfry people having no meaning full reply. Before almost a week ago I sent the photographs of received product. But there is no progress in this matter. I am calling Pepperfry customer care everyday & they have only one reply "Please wait for one day".

I requested for Cancellation of my Order#[protected] on Sat after following up couple days and now see the Order can be shipped. The portal doesn't show any info on when it will reach until we complete the order and after requesting also there has been no support. Worst Service. There is not even a single email after requesting for cancellation also.

Ordered 2 chairs. both damaged. Asked for return and refund. They have sent a carpenter to dismantle the chair but have not picked up the items for almost a month now. refund was initiated on the 9th of November. I have called them several times, they keep telling me that it will be resolved in 24 hours. order no.[protected]

I have bought a bed from Pepperfry during September 2015. The bed was delivered after a month of waiting period. the bed centre pillar ( which holds the entire support on the bed broke down. In spite of multiple communications with the Customer care, they have neither send anyone nor replaced my bed. The material used is very inferior quality. In total i would have a made of purchase of close to Rs 1 lacs(which includes this bed). however, i am still suffering as this bed has not been replaced. I paid close to 40, 000 for this bed. They have asked me to send a photo of the broken part and i have send it to more than a month back. The employee who i have send it to is Mr merwyn. its a big scam.

I had placed order[protected] on Oct. 22nd but till now i have not received my order. I had called their customer care lots of time, every time they say that you will get your order within 24 to 48Hrs, lastly the give me tracking ID DELPFP295274, i found it invalid after chasing with courier company (GOJAVAS). It seems they are cheating with me. Kindly resolve my problem as soon as possible. Thanks Ajit Kumar [protected]

Product after delivery are missing some parts now after complaint[protected] they offer me to cancel the order and return the amount rater than replacing or sending missing parts..I hv selected emi option while odering and pepperfry will only return the actual order amount and I will have to bear 13 % interest.. After one month wait no product LOSS

I paid for a product on 15th Nov. I have received the incorrect product. Everyday I am calling but nobody is bothered to solve the problem. When will I get my money back. I have been cheated by Pepper Fry. They are making money by taking money from customers. Order Confirmation[protected] Case Number : 01063843 I want to know how to file a case against Pepper Fry in consumer court. They really lack a sense of customer service. Yesterday, somebody called me and asked for my card details. Not only are they cheating but also supporting fraud people who rip people off.

We had ordered for a double comforter . This was about 2 weeks ago. Last saturday I got the comforter but we had received single comforter. I immediately called Pepper Fry to tell them about this error. They asked me to fill the online form. I did that and also sent them picture. I have received two calls since then telling me they will take it back but nobody has bothered to come. My money is lost and I am sitting at home with a product that I don't want. Please help me get my money back.

I had booked an item called ozone steel ironning board with order no.[protected]. The same item has been received in defective condition with the packet opened in one side and with the plastic cap of one foot of the iron stand broken and one of the other plastic cap completely missing. Moreover the main steel make stand of of the board is slightly tampered. Please do the needful so that the item gets rectified. Sandeep kumar de durgapur mobile - [protected] e mail id - [protected]@rediffmail.Com

-I have ordered on peperfry with order no[protected], on 25th of oct 2015, they have promise to deliver my product on or before 3rd of Nov, but they have not delivered on given time frame i gave 3 more days to deliver but they are fail to delivered then i have requested for return on 5th Nov, but they have not return my money after calling multiple times they are giving always one answer that it will initiate with in 24-48 hrs but till that 48 hrs have not over, please help me i have given 6520 rs and they are simply playing with me.

I had an order[protected] for Sukshara Sideboard. My earlier order which I did during Diwali was cancelled stating some reason and asking me to reorder. I reordered and after again waiting for another two weeks they delivered a damaged side board. The draws wouldn't fit well and when he arrived I pointed to him edge damage as well and to my utter shock noticed that the top of the table is made of MDF and not Mango Wood. And when I cal to complain the customer support is rude and don't care and want proof of this when their own carpenter came, checked this and took pictures saying it is not hardwood.

I raised the request for reverse pickup for order #[protected] on 9th Nov and I was promised that it would be done by 12th Nov. But it was never done even after umpteen calls to customer care. I was scheduled to go out of country from 13th Nov to 22nd Nov and hence I asked them to expedite the request as I wont be available after 13th for days. But it was never done. Next when I came back, I reinitiated the request on 23rd Nov and till now there is no status update. I am daily wasting my 1 hour time on this with the customer service agents but its proving to be useless as they keep me on hold for 5 mins every time I call and then come back with the same reply that I will get a call by "tomorrow" which never comes. My money is stuck with you. Now I just want my money back. Refund me my money and take your own sweet time to take back the item !

Pepperfry is the worst e commerce site I have observed till date. I ordered a Samsung fully automatic washing machine with capacity 6.5 kg but they delivered with 6.2 kg capacity. Same day I got product delivered and I raised the complaint with product image. From that day 5 days have been passed and I have not received any call from them and when ever I call then they just tell me some internal department who is taking care of that. As a customer I am least concerned about who xyz is taking care internally, what I am concerned is about solution to my complaint which they are unable to provide. PLS DO NOT BUY ANY PRODUCT FROM THESE WEBSITES AS THEY FOOL CUSTOMERS.

Worst experience ever in pepperfry - completely frustrated and disapointed.
Order no:[protected], complaint no : 01045412
Repeated followups, unlimited calls, endless wait and no idea when i will get my product delivered.
Booked on 25th oct, delivery by 7th nov, ..Its been delayed by 15 days already...
A kind of joke is happening, every time i call/mail, somebody will pick the call and either will disconnect or will say will deliver you in 2 days or
Will say will give you response in 48 hrs or at best, telling we have forwarded your request to the concerned team and will reply back once we have any update.
This drama is going on for 15 days already and there is no update yet when i will get the product.
They are not even able to tell whether they will deliver the product or not.
Not only you guys have spoiled my diwali plan, you have also made me completely hopeless and frustrated.
Thank you so much for all the troubles and experiences.
This is more than 12th time, i am contacting you people since 7th nov.

I initiated a return along with all the necessary pictures, reasons and my contact details but I haven't received a call instead I get an email that they tried reaching me, which is false, because I have the missed call alert activated on my phone in case my phone is not reachable. Anyway I still called them back, gave them alternative numbers and they kept promising me that they would have someone call me back by the end of the day but they didn't. I called them every alternate day and it's been almost 12 -15 days. The only way to return the product is to wait for them to call me up and fix an appointment for it to be picked up and they say there is no other way I can return it but they never call and every time we call the customer care they give the same response - " you will definitely get a call back today" and it's already been a fortnight!

I placed two orders on Nov 10, 2015. One was a Solidwood Sofa-Cum_Bed Order No.[protected] for Rs. 42, 079. Description is Leon Solid Wood Sofa Cum Bed in Passion Mahogany Finish by Amberville. On their website during the Diwali sale they had advertised very aggressively that for a net purchase above Rs. 40000 an additional 10% cashback will be paid into my credit card account. It is now two weeks and the credit payback has not happened. I reported this to Pepperfry on their customer service number [protected]. To my surprise they are now denying me the 10% refund saying that this is not available on EMI. This is daylight robbery to say the least. My order was placed at 7:58 pm and I had a tele-conversation with the customer representative clarifying my doubts about the product and the 10% rebate. No where on the website did it mention that the rebate will not be applicable on EMI. In fact the standard practice of all major e-commerce stores recently has been to give cashback even on EMI's. The Commerce Ministry should take note of this misleading practice being followed by Pepperfry. Let them be very clear in their advertisement of the terms and conditions in big bold letters rather than have fine print hidden in some obscure place which a customer has no way to see. This is very important if e-commerce is to succeed in India. It is a severe Breach of Trust. How can a customer trust these companies with their credit card details if they are going to show a "Fly by Night" operators. My second item was a Three Door Wardrobe brand Hometown Order No.[protected] for Rs. 41, 894 and the story is the same:No refund of 10%! Future buyers beware! Do not fall into their trap of misleading advertisements. Dr. Tara Nanda