Pepperfry Complaints & Reviews

Have made order of LG Washing Machine fully auto 10.5 kg on 5th Nov 2015.
Order No.[protected] was committed to be delivered by 20th Nov. 2015.
they have provided bluedart tracking id [protected] which is wrong and now bluedart has also denied and tell its wrong tracking id.

Now Pepperfry team is not able to trace and provide product which has to ship from Gurgaon to Ghaziabad.

In this competitive...

Hello

This is first time i ordered from www.pepperfry.com and i placed an order for Storage cabinet on 28th October it suppose to ship by 3rd November. but never got shipped following many times with pepperfry customer support dept. i cancelled the order but they never refund my money i have been calling to them and they always say they escalate that issue but no one actually helping me. i called and yelling at them to refund...

Very very bad service

please guys don't order any thing from pepperfry.com

this is bull- online shop .

I ordered my product 3rd of Nov. and upto 23 nov .

upto now I didn't get product deliver you know from 3rd nov to 23-nov. Can you count this, how many days?

This kind of service they are providing

and also I called at custumer care . they...

This is regarding my first order on their website which has been a nightmare for me. While it started off promisingly, it turned into a bad experience very soon. I haven't received my product even after more than 3 weeks and 3 times of rescheduling. Every time I contact their support desk I am told it will happen surely this time, but it doesn't. The delivery guy never calls before delivery and I don't get the contact details of the delivery...

I had ordered a double bed an was given max delivery date of 24Th Nov. It was OK coz I was moving to my new flat on 26the It's 22nd today and I haven't received any update. Past 5 days... Everyday they say one name and say it's stuck in warehouse. No updates other than this... Till yesterday I was being told that I will get my order by 24Th and need not wry so I did not order elsewhere.. Now the situation is, I have no bed... My money...

I have ordered a 3 door wardrobe on Oct 6th 2015 with order ID[protected]. but on 18th Oct 2015 they delivered a wrong product which was not even a Wardrobe. I complained regarding this. and got answer that they are going to deliver the actual product with in 3 days. waited 3days, didn't got any replay. later again I complained regarding this. and i got the same old answer 3 days. Finally I initiated the return on 5th Nov 2015, now again...

Pepperfry Order Id:[protected]. FN1371010-S-PM11503, Case number 01034835. They have delivered the 2 sets of Pack-up Cabinet Unit in Maldau Dark Acacia & White Colour by Rawat. The product was delivered before time but it has been since 2nd November that over 5 carpenters have come but are unable to do the assembly. All the carpenters have said that the both the sets do not have the drawings/manual as well as holes for the drawers. I...

Hi, My order number #[protected], wherein I ordered a k27 Barbeque station on 19th October 2015 and the delivery was suppose to happen on 27th october 2015. Till date the material has not been delivered, I must have called 30 times to the customer care to know the whereabout of the product but did not get a proper response. Now When I asked for a refund, they say the product was delivered in Delhi by Gati and they are waiting for a proof...

I have been sent with the invoice for the product, bajaj table fan but the order has not been delivered to me yet and I have not even got a call from pepperfry. I am lodging a complaint on this regard, such a worst customer service. Regards. Vijayanand D Mob: [protected]...

I ordered bedroom set on 4th October-order no:[protected], whenever i will try to contact customer service they always tell within 24 to 48 hrs you will get the update, thats all.Same answer on every day.They don't give the money.Their idea is first collect the money and then invested on other business, customers are ...Actually this is very big trap!!

After one month i requested to refund my money, same reply from them.br...

We have ordered one king size bed Name - Hawana king size vide order id no;[protected] dtd 12.10.2015 and paid Rs 31462.00
we reminded on 26th oct 2015 for delivery and got a massage from papperfry customer care that the bed got damaged and complete amount will be refunded in one week time.
we called today to customer care again getting same answer.
kindly help us in getting the refund...

I booked the above product vide Order No.[protected] for a Brown colour Windcraft Spinner 1200 mm Ceiling Fan on 19th October, 2015. This is an online booking on the website of pepperfry. On the date of booking it was written on the ordersheet generated by pepperfry. The following was the generated bill:

YOUR ORDER #[protected]
Order Date: 19 October 2015 Mode of Payment: Online Payment
SKU(s) Item Qty Unit Price Total...

First of all i am not in a mood to type good words. My order is to keep something on the product i ordered, but i could keep that product inside my office bag. So i have called for return, but they are asking whether the product is damaged and they declined the return. I have spoken with customer care who is not responding properly with customer. I asked them to take product back without money back. After that also they are saying "it...

Hi,

MY ORDER ID[protected]

I booked one Cloth Dryer on 23rd October 2015 which is scheduled to be delivered by 4th Nov 2015. After getting no updates on shipment/ready to shipped I asked customer care about delivery status on 2nd Nov. I was informed it has reached my city and will be delivered on or before 4th Nov. Since then I have made atleast 5-7 calls and getting same story everyday "Our person will...

This is for your kind information, I had placed an First time order from Pepperfry App.

For me its a very bad experience.
I really regret the pepperfry services.

While placing the order it shows that order shall be delivered by 9th Nov. But, after confirmation of order date change to 11th Nov.
Now, when we are tracking it is showing the new delivery date as 14 Nov.

We had asked...

I had ordered a whole set of furniture's through pepper fry vide order no[protected] except for one product all the balance products had complaints and now initiated a cash back for 4 products i need to wait for another 10 days for cash back and not able to procure the items due to no immediate cash back one of the order was totally different shown in picture - coffee table i had asked the team to look into supply vendor and no feedback...

Hi,

My name Kishore Bachchani Cont no [protected] and Product ID[protected].
I have received the Damaged and shortage parts from supplier.
Please arrange the shortage/missing/damaged parts on immediate basis or return the goods and refund the money without any deduction .

Kindly resolve the same without any further delay.

Thanks & Regards
Kishroe Bachchani
[protected]...

I had an order with Pepperfry for a shoe cabinet and a three door wardrobe. Before placing the order, I had confirmed with their team about delivery of the products post 7.30 pm, since that is when I return from work and nobody else is available at the place in the meantime. After the above mentioned confirmation, I had made the order and delivery was scheduled for both items before 25th Oct. However, on request they changed it to 26th...

I have ordered 4 items from pepperfry on 18th October i have received 3 items (that also after chasing them) but still waiting for one item-shoe rack. After chasing them almost 2-3 weeks i decided to cancel the product and i did so on 3rd November and as per pepperfry i should have got a update/confirmation in 24 hrs but 3 days has gone and i am still waiting for any update or progress on cancellation request. Each time i will call them...

I placed half a dozen orders with Pepperfry, however I am shocked to see the utter disregard for decency towards customers.The Fablooms PVC boxes were nothing but bags made of paper thin cheap plastic which tore the first time I picked it up.I also ordered for 2 wardrobes of 2 and 3 doors vide order nos.[protected] and[protected] and paid upfront while ordering.After nearly 2 weeks the shipment consisting of 6 huge boxes were delivered to me...