Pepperfry Complaints & Reviews

I had bought a photo frame and when I received it, it was broken and cannot be used . I need a replacement immediately. I received the product on the 1st of December. The order number is[protected]. The product name is : sifty collection brown 6-photo collage....

I have booked ceiling fan on 31St.Oct.2015 payment made still waiting for delivery Order No .[protected] Order ID[protected] Worst part of it that I am getting contradictory information some times order is delivered other time order is cancelled refund credited in your a/c which is false I checked my bank a/c From last 15 days hearing same stereo tape order will delivered within 48 hours but still not delivered Another part is that Pepperfry...

Sir my name is A srikanth my order is[protected] for Executive Low Back Office Chair in Black Colour by Adiko Systems in pepperfry online shopping site . they told me 12th oct 2015 is the delivery date but they did not deliver the item on given date .then i contact their customer service on 15th nov 2015 .they told that i[censored] wish we will cancel the item then request to cancellation of my order the request order no is 01050521 . but untill...

Its regarding my order no.[protected] on 19 Nov 2015 which is king size double bed but Pepperfry delivered me single bed. I told about this mistake to Pepperfry customer care executive. But still Pepperfry people having no meaning full reply. Before almost a week ago I sent the photographs of received product. But there is no progress in this matter. I am calling Pepperfry customer care everyday & they have only one reply "Please wait for...

I requested for Cancellation of my Order#[protected] on Sat after following up couple days and now see the Order can be shipped. The portal doesn't show any info on when it will reach until we complete the order and after requesting also there has been no support. Worst Service. There is not even a single email after requesting for cancellation also....

Ordered 2 chairs. both damaged. Asked for return and refund. They have sent a carpenter to dismantle the chair but have not picked up the items for almost a month now. refund was initiated on the 9th of November. I have called them several times, they keep telling me that it will be resolved in 24 hours. order no.[protected]...

I have bought a bed from Pepperfry during September 2015. The bed was delivered after a month of waiting period. the bed centre pillar ( which holds the entire support on the bed broke down. In spite of multiple communications with the Customer care, they have neither send anyone nor replaced my bed. The material used is very inferior quality. In total i would have a made of purchase of close to Rs 1 lacs(which includes this bed). however,...

I had placed order[protected] on Oct. 22nd but till now i have not received my order. I had called their customer care lots of time, every time they say that you will get your order within 24 to 48Hrs, lastly the give me tracking ID DELPFP295274, i found it invalid after chasing with courier company (GOJAVAS). It seems they are cheating with me. Kindly resolve my problem as soon as possible. Thanks Ajit Kumar [protected]...

Product after delivery are missing some parts now after complaint[protected] they offer me to cancel the order and return the amount rater than replacing or sending missing parts..I hv selected emi option while odering and pepperfry will only return the actual order amount and I will have to bear 13 % interest.. After one month wait no product LOSS...

I paid for a product on 15th Nov. I have received the incorrect product. Everyday I am calling but nobody is bothered to solve the problem. When will I get my money back. I have been cheated by Pepper Fry. They are making money by taking money from customers. Order Confirmation[protected] Case Number : 01063843 I want to know how to file a case against Pepper Fry in consumer court. They really lack a sense of customer service....

We had ordered for a double comforter . This was about 2 weeks ago. Last saturday I got the comforter but we had received single comforter. I immediately called Pepper Fry to tell them about this error. They asked me to fill the online form. I did that and also sent them picture. I have received two calls since then telling me they will take it back but nobody has bothered to come. My money is lost and I am sitting at home with a product...

I had booked an item called ozone steel ironning board with order no.[protected]. The same item has been received in defective condition with the packet opened in one side and with the plastic cap of one foot of the iron stand broken and one of the other plastic cap completely missing. Moreover the main steel make stand of of the board is slightly tampered. Please do the needful so that the item gets rectified. Sandeep kumar de durgapur mobile...

-I have ordered on peperfry with order no[protected], on 25th of oct 2015, they have promise to deliver my product on or before 3rd of Nov, but they have not delivered on given time frame i gave 3 more days to deliver but they are fail to delivered then i have requested for return on 5th Nov, but they have not return my money after calling multiple times they are giving always one answer that it will initiate with in 24-48 hrs but till that...

I had an order[protected] for Sukshara Sideboard. My earlier order which I did during Diwali was cancelled stating some reason and asking me to reorder. I reordered and after again waiting for another two weeks they delivered a damaged side board. The draws wouldn't fit well and when he arrived I pointed to him edge damage as well and to my utter shock noticed that the top of the table is made of MDF and not Mango Wood. And when I cal to complain...

I raised the request for reverse pickup for order #[protected] on 9th Nov and I was promised that it would be done by 12th Nov. But it was never done even after umpteen calls to customer care. I was scheduled to go out of country from 13th Nov to 22nd Nov and hence I asked them to expedite the request as I wont be available after 13th for days. But it was never done. Next when I came back, I reinitiated the request on 23rd Nov and till now...

Pepperfry is the worst e commerce site I have observed till date. I ordered a Samsung fully automatic washing machine with capacity 6.5 kg but they delivered with 6.2 kg capacity. Same day I got product delivered and I raised the complaint with product image. From that day 5 days have been passed and I have not received any call from them and when ever I call then they just tell me some internal department who is taking care of that. As a...

Worst experience ever in pepperfry - completely frustrated and disapointed.
Order no:[protected], complaint no : 01045412
Repeated followups, unlimited calls, endless wait and no idea when i will get my product delivered.
Booked on 25th oct, delivery by 7th nov, ..Its been delayed by 15 days already...
A kind of joke is happening, every time i call/mail, somebody will pick the call and either will disconnect or...

I initiated a return along with all the necessary pictures, reasons and my contact details but I haven't received a call instead I get an email that they tried reaching me, which is false, because I have the missed call alert activated on my phone in case my phone is not reachable. Anyway I still called them back, gave them alternative numbers and they kept promising me that they would have someone call me back by the end of the day but...

I placed two orders on Nov 10, 2015. One was a Solidwood Sofa-Cum_Bed Order No.[protected] for Rs. 42, 079. Description is Leon Solid Wood Sofa Cum Bed in Passion Mahogany Finish by Amberville. On their website during the Diwali sale they had advertised very aggressively that for a net purchase above Rs. 40000 an additional 10% cashback will be paid into my credit card account. It is now two weeks and the credit payback has not happened....

Order[protected] was supposed to be delivered by 20-Nov but nothing was delivered. When I contacted customer support on 20-Nov, they committed to deliver it by Nov-23. Today when I again contact them, they are asking me to wait till this weekend (Nov-28). I doubt if it will ever be delivered. When asked for a refund, I was told it can only be processed after delivery and once I return the order. What a pathetic process...Crapfry...