Pepperfry Complaints & Reviews

I placed half a dozen orders with Pepperfry, however I am shocked to see the utter disregard for decency towards customers.The Fablooms PVC boxes were nothing but bags made of paper thin cheap plastic which tore the first time I picked it up.I also ordered for 2 wardrobes of 2 and 3 doors vide order nos.[protected] and[protected] and paid upfront while ordering.After nearly 2 weeks the shipment consisting of 6 huge boxes were delivered to me and I asked them to leave it in my backyard as it cannot be possibly kept indoors due to the large volume.Despite numerous calls and mails Pepperfry did not send anyone to assemble the said order despite promising before the order was placed.To add to this sheer harassment they have not had the decency to return my calls or acknowledge my mails .I have asked for return of the order which is of no use to me but again they don't seem to care and refuse to reply.In today's times how can such a fraudulent company exist.

This is Regd:[protected]. Order delivered date was 28 oct 2015.I was regularly calling them and following up everday since that day and they giving me false commitment that it will deliver to you in within 24 hrs. Neither they are giving me my money back also. I request you to please look into this matter ASAP and help me.

With great pain, we are writing this email for exposing this pepperfry.com pathetic customer care and delivery system as they are continuously running advertisement so there will be many others people also like us who would have become trapped and going to become in future. we ordered through order no.[protected] a tv cabinet however followed them continuously by phone & email but first they said that it's in mumbai warehouse which should take hardly few hours or 1 day to deliver pune however after continuous follow up to their customer care, we got mentioned below email on 30th October that they will refund our money back if they will be unable to deliver till 31st October but still till today there is again they are just promising to deliver our order instead of refunding our money. and only promise, no mentioning of delivery schedule or anything related to it... we just moved to new residence and kept tv on floor as waiting for tv cabinet to use. It's not only the money we paid but the harassment going through as we need to follow them by phone calls and emails continuously and most of the time their customer care put us on hold for long time and then come up with same message that our order is lying in mumbai warehouse. we now feel that they are playing with us and not serious to take care the customer or not having the capacity to handle such a delivery system. we only wish to spread awareness and expose their approach to people who might be going to buy their product online and then suffered like us. trialling emails: herewith also pls go through trialling email with pepperfry customer care and our order detail as a proof. regards, Lata / Deepak Sundrani Cell: [protected] / [protected] PUNE. [protected] Forwarded message[protected] From: "Pepperfry Support" Date: Tue, Nov 3, 2015 at 4:21 PM Subject: Your Pepperfry Order no.[protected]FN1253219-Z-WH5046 To: "[protected]@gmail.com" Hi Lata, Thank you for contacting us. We regret for the delay in sending your Pepperfry order no.[protected]FN1253219-Z-WH5046. With regards to your request kindly be informed that we had escalated the issue with our relevant warehouse team and request you to allow us 24 - 48 hours to provide you with an update. We appreciate your patience and understanding in this matter and will ensure that your product reaches you at the earliest. We again apologize for any inconvenience that this delay may have caused. You are a valued customer, and we are committed to providing you with the best service possible. For any query or assistance feel free to get in touch with our customer support team on[protected] or write to us on [protected]@pepperfry.com and we would be pleased to assist you. Thank you for choosing Pepperfry.com. Regards, Rizwan Team Pepperfry [protected][protected][protected] From: [protected]@gmail.com Sent:[protected]:26:05 Subject: Re: Your Pepperfry Order #[protected]FN1253219-Z-WH5046 Hi, Today is 2nd November and there is no delivery of our order so as you committed please, i was expecting refund of our money but still not yet received our money. It has been already a great pain, pls refund our money immediately and not to wait us any longer. regards, Lata S. Cell# [protected] On Fri, Oct 30, 2015 at 10:26 AM, "Pepperfry Support" wrote: Hello Lata, Thank you for contacting to us. As per our telephonic conversation we would request you to kindly wait till 31/10/2015. If we unable to get it delivered by 31/10/2015 then we will go ahead & initiate with the refund request & cancel this order. For any further details feel free to contact our customer service at 022 - 6157 6157 in between 9am to midnight or you can chat with us on Livechat or write to us at [protected]@pepperfry.com . Thank you for choosing Pepperfry.com. Regards, Anwesha Team Pepperfry -- [protected] Forwarded message[protected] From: Lata Sundrani Date: Thu, Oct 29, 2015 at 8:41 PM Subject: Re: Pepperfry.com : Order Confirmation[protected] To: [protected]@pepperfry.com Hi, This is regarding our order no.[protected] which was supposed to be delivered by 27th October, 2015 however till today 29th October, there is no news, no follow up from your side to know whether you are delivering it or not. this really a great disappointment in first time transaction with you, i called several time from last few days but there is not a single response about the delivery of our order. your customer team on phone is telling us that it's in mumbai warehouse but pls inform how much time it takes to reach pune which is hardly 3 hours away drive??????????/ now we are loosing our patience and will be unable to wait more without you give us confirmed firm date of delivery and will be forced to cancel the order and ask you to not only refund our paid money but also will never recommend your name to anyone and will also write review about you accordingly which you can understand how much valuable in today's online business. looking forward to hear you immediately with solution. Regards, Lata S. Mobile: [protected]

I have ordered a home appliance in pepperfry.com, in 18 october 2015 I didnt received the product then I have called them and asked. first they told that they will refund the cash with in 7 to 8 days but They didn't provided any confirmation. and they do not refund me any amount.. 18 october 2015 order no[protected] mob no- [protected]

We ordered a mintwud cupboard a week ago.
The carpenters came in today.
The package came safely.
However, the so called carpenters totally totally screwed the cuipboard.
Planks were joined in opposite directions.
Planks were nailed and then torn out to refix correctly.
Screws were slipped.
The quality and knowledge of their work was absolutely poor!!!
What a shame pepperfry!!! Sad! It should call itself bhejafry.

I ordered on Pepperfry on 20th Oct 2015. Received the product of low quality and not complying to specifications.
Their executives deny any return of the product. Have initiated return of the product online but there is no information from them though they boast that you will get a call in 24 Hours.
Horrifying experience.. will take further.

My Order No.[protected] and i received this order on12 August within one month wardrobe plywood is broken. The screws are loose and faling apart. Door allignment is lost and they do not close. I never expected such poor quality of work from pepperfry. they are selling cheap and poor quality product in website.

I had ordered a console table on 29th sept which after some 100 follow up calls was delivered on 31st oct.. Order number is[protected]. Around mid October I was told that the colour I ordered is not there and a different vendor can give it in a different colour if I want...to which I said NO. Next day I get a call and told that the colour I ordered is available now and I will get it in the same colour I ordered.

Upon delivery I have noticed that:
1. The colour of the table is not the same which I ordered. This means that I was lied to when they said the colour I ordered is available and they actually sent the different colour which they were referring to.
2. On the website it's written that primary material of the table is mango wood and weight of the table is 55 kg. when I weighed it at my end, it's found that the weight is 18.9 kgs. This clearly means that it's made of really really cheap quality.

Pepperfry has clearly cheated me. I really want to take legal action against them. They made a joke of the order.

- Jasdeep Singh

I order bombay dying blanket and I received low quality product.First they take 2 week to deliver your item then they refuse to return the item. Consider pepperfry only if you are ready your item not to get it return. Never buy from pepperfry.

Peeperfry is the worst e - commerce site they don't have any saying of their own commitments.
I booked an order against order no[protected] on 19 th oct 2015 which was to be delivered by 26th oct 2015 as per their track report.
I called them up on 27th oct 2015, customer care executive registered my conversation, complaint number texted 01015515 and promised that your goods will be delivered with in 48 hours, on 29th oct 2015 called again customer care executive said after enquiry and verification that's good will be delivered in 24 hrs, today after completing 24 hrs.
I called at customer care again about the delivery of my good's. Today he said after checking his records, that goods can be delivered only by 4th nov 2015 wed.

Every time i tried to get thru the customer care, even their supervisors do not have time to assist me/customer.

I have placed an order no[protected] on 16 oct on peppefry for elegant germany chimney and 4 burner cooktop combo.

Delivery of my order was scheduled on 26 oct and it was not delivered on the 26 oct and since the date i am following up regarding the delivery there is no update on
Delivery, every time call center executive is saying it will be delivered in 24 hours and every day nothing happened. Now

I have requested for cancellation of order and company is not providing the cancellation also.

I have placed two Orders (No.[protected] and[protected] for Four Door Wardrobe in Wenge Finish by Mintwud. The MRP of the product listed on your site is Rs 15647 over which several discounts have been offered. However, the product I have received is with MRP 12297, much lower than the MRP listed. This implies either I have been supplied an inferior product or the MRP of the product has been hiked to lure the customer by offering falsified discounts. In either case, this deed cummulates to cheating the customer. This is unethical, unfair and illegal practice. As a customer, I demand that the customer gets the product with the listed MRP or the customer be compensated for the difference in MRP. Failing which, I would not hesitate to take legal channel to get the rights of a customer.

I had ordered two items from pepperfry on 26th & 27th October 2015 for the first time. The order number is[protected] &[protected] & the shipping date of both the orders was 29th October 2015, both are prepaid. When I checked the status of my order on 29th October 2015 from their website, it shows "running late". I contacted the customer service but the answer given was not satisfactory. I don't understand why there is a delay in the shipment of order. Probably now the only thing left with me is to follow up with their customer service department till I receive my order. I am regular shopper from other e-commerce companies like Amazon, Snapdeal but never had such an experience with them, it was really smooth & they deliver on or before time. Didn't expected such thing, totally disappointed with Pepperfry...

I had booked a Sao Luis Study and Laptop table in Pepperfry and had paid INR 12178 as advance. I received the item on 21st October 2015. At the time of delivery, I realized that this was not the same item I had ordered. So, I immediately returned the item. And I mentioned the reason for return in their book. I started following up with Pepperfry from 23rd October regarding a resolution to my issue @[protected] and [protected]@pepperfry.com. However, with deep regret I have to mention that till date no body from the concerned department in Pepperfry has reached out to me. I have also sent E-Mails addressing my concerns. The only reply that I have been getting since 23rd October is – somebody from the concerned department would get back to me within 24 hours. And I have received 01007963 and 01008678 as complain numbers. However, it is more than 7 days from the date of rejection from my end and I have not received any resolution to my issue nor do I see any efforts from their end. I have only received commitments from their end, both in mails and verbally which they have not kept. I am extremely dis-satisfied with their service. I have invested my hard earned money and I feel as if I have been cheated. I still have not received the table and I cannot invest in another table from a different supplier because my money is stuck up with Pepperfry. This adds up to my frustration and harassment. As a responsible citizen, I will leave no stones unturned to spread awareness amongst fellow citizens and my near and dear ones regarding my experience with Pepperfry which is pathetic.

My order No. is[protected]. I ordered this product on 21/09 and it was delivered on 30/09. This product has some defects and some mismatch in the specifications. I tried to contact pepperfry and the seller, but they even not tried to resolve the issue. Follow up of the customer care and seller was not satisfactory. Finally I decided to return this product on 11/10. The return policy of pepperfry is good but they are not following it. I have contacted them several times but it seems that they do not want to return the money.

I ordered a dining table from pepperfry on 17 th August. The delivery date promised was 27 th August. After seeing the online status I started following up from 22 nd August. The customer service team had no updates or clue on the whereabouts of the table. This story went on and on and on, i asked for escalation. Never got a call back from the manager. About Three weeks ago i get a call saying that the product is damaged and they are refunding the money. I was totally pissed off. Next day I get a call stating my product is ready at the warehouse and has been checked and they are shipping it in a day's time. It will be delivered to my address in a week's time and they promised to refund Rs 2000 for all the trouble. I was surprised by this gesture and was waiting eagerly for my table. After many follow ups, the executive tells me that the product is damaged, they will be refunding my money ASAP. My money was stuck with pepperfry for more than two months, i have spent at least 250-300 Rs on phone bills and wasted so much time. Please take my advice and do not buy from pepperfry. They cheat people, they are the most unprofessional set of people.

I had Placed multiple orders in www.pepperfry.com on 29/09/2015. The product I ordered through COD i.e., "Wall Stickers Pinks Birds and Flowers" reached in time and was good. But the products I ordered through prepayment using my debit card were not good and some of the products has not been delivered yet. The total number of prepayment ordered products is 7 and is a Total amount of Rs. 5016 except the COD order amounting Rs.355. In all the 7 prepayment products I received only 3 products till today and 2 products were with defects and I made a request for return for those 2 defected products from my end. But I got a full refund of only one product, Because a lady called from their end told me that they can't take products back and they can make a compensation of Rs.300. I said Ok. But after few minutes I called to their customer care center to tell them that I don't want to use the defective products and I want the full amount to be refunded and take your products back. The customer representative said ok, a request has been placed on this issue and some other representative will call me and inform me on this issue. But till date I didn't get any call and without talking to me they refunded only Rs.300 which is half of the amount Rs.568 which I paid. Therefore I called them over the phone again and told them about the issue and they again said that "a request has been taken and somebody else will call me in this issue, but again there was no response from their end. Today when I am checking why the other products were not delivered, I saw that status for one product out of the other undelivered products has been changed to delivered written over there on the site and they already replaced the status of the product from track-item to delivered and there is no option of tracking the product. Therefore I call them again to tell them regarding this issue, But Customer care representative was telling lie through out the conversation that It will be reached to me within 20th of october and it is in Gurgaon right now. I told them that I will not be available on that time as I am going somewhere else in puja. I told him to cancel the orders and refund the whole amount. He started arguing with me and at last he agreed to cancel the order. But When I asked him about the amount to be refunded, he said 25% out of the whole amount will be deducted in case of cancellation. I asked him why it is a mistake from your end and you could not deliver on time, therefore you should refund the full amount. But he again started arguing. Then I told him if you won't refund the full amount I will launch a complaint in consumer forum against you. He said do what you want. I said Ok. I feel very bad and helpless that even without making any mistake from my end, they are saying they will not refund the full amount. Therefore, I want to launch a complaint against www.pepperfry.com and there unknown customer care representative, So that I can get full amount back.
Please tell me what should I do to get my money back. Please help me, I a very worried and upset regarding this issue.


The total amount already paid through debit card is Rs5016. Out of which only they made a refund of Rs.835.
The two products of Rs.494 + Rs.214 = Rs.708 which I am using and that they don't need to refund. But out of Rs.5016 - Rs.708 = Rs.4308 they should refund without any deduction. I have no issue if they want take their products which are defective and still I am not using them they are still wrapped and packed with their packaging materials.


Apart from this I want that the 4 to 5 times that I called them over the phone and made an expense of Rs.50 as they don't provide Toll Free Number and also they have to compensate for the harassment they made me to suffer during these days because of their irresponsibility and miscoordination between the company and responsible courier service to deliver the product.

I had placed an order for SINGLE SEATER DURIAN SOFA, quantity 02 and paid a sum of Rs 45. 402/- in advance via Internet Banking. The date of delivery for the same was 07th Oct 15. Even after making repeated complaints through e mails, there has been no reply from the side of the company. I will be forced to file litigation in the Consumer Forum if the company does not compensate soon for the mental & economical harassment that i am facing due to this delay on their part.

I wanted to return the sofa purchased online portal on 09/10/2015 by order no.[protected] and did not like the product. so i put request for return of the purchase.

As per their return policy they were to pick up within 24-48 hours of request placed with them. Today is 15th October 2015 but nothing is happened till date. i am calling them twice in a day and got the reply that some will call you within 4 hours but for them four hours are not over till date.

Can some one look in to this & and one can not access the responsible person of company to address this complaint ? and theses call center are useless contact with company. They are like recorded messages.

I have ordered an AC Blanket from pepperfry on 16th august for which i prepaid the amount, i didn't receive any information about shipment further on calling customer service they said item is not delivered, refund it, but i didn't get the refund, on 3rd october emailed a complaint to customer service for that i received answer it will be resolved in 24 hours, but not done so far.my order id is Order #[protected]. Pepperfry Support" [protected]@pepperfry.com via z4scz5glybjzf3h0.tdsm.9-cmjleau.ap1.bnc.salesforce.com
Oct 3 (11 days ago)

to me
Hi,

Thank you for contacting us.

This is in regards to the Order #[protected]

Apologies for the inconvenience. We regret the delay in refund. We are awaiting an internal system update so that we can go ahead and initiate the refund. I would humbly request your patience in this regards as it’s an unexpected system error. We really regret the delay. However be rest assured that we will process the refund and notify you once we get the update.

You have my assurance that we’ll have your issue resolved in the best possible way and at the earliest. I understand that we’ll be unable to make up for the inconvenience that was caused and your valuable time spent and look forward for your kind cooperation.

I request your kind patience in this regard. It will always be my privilege to assist you.

For any query or assistance feel free to get in touch with our customer support team on[protected] or write to us on [protected]@pepperfry.com and we would be pleased to assist you.

Thanks and regards,
Julie
Team Pepperfry

"It has always been our pleasure to serve you as our customer."