Pepperfry Complaints & Reviews

Its been like 20 days from the day I asked for cancellation. I never received any product and need urgent refund. Once I cancel means I need a refund ASAP. Its very annoying situation that the customer support team or pepperfry team is not bothered about the customer even though I repeatedly asked for. Order No.[protected]

I ordered 6 bedsheets. 4single and 2 double but I got 5 single and 1 double. On the outer cover it was written double bedsheet and i even paid the price of the double bedsheet but when I opened it, it turned out to be a single bedsheet. I tried contacting pepper fry but it seems useless

I ordered a product from Pepper fry last month. On surfing through the website of the Vendor for other similar products I found out that the same product was available for a much lesser value at the Vendors own website. On calling Pepperfry they verified and confirmed my claim. They also said that the additional charge would be refunded to my account but that has so far turned out to be a false promise. Every time I contact them for the status, their standard response is "We sincerely regret the inconvenience caused to you. We understand there is an unexpected delay in resolving the issue. We wish to inform you that your response has been forwarded to the relevant team who is already working on the case."

I received a bed from Pepperfry in March 2015 for Rs 14000/-(fourteen thousand rupees) . ORDER #[protected]. It broke in September .I mailed Pepperfry on 20 Sep requesting to get it repaired with photos which demonstrated the poor quality of the material . They called back reading out terms and conditions of the sale and that they were not responsible for the quality .They told me to get it repaired from a local carpenter . Shoumo Mukherjee -[protected]

I was promised that the product can be returned if I am not satisfied with the product or if doesnt match my need and also received an email which states the same. Once I recieved the product I realized that the mattress doesnt fit the Cot which was purchased from the seller Pepperfry. Now I am being told that this product does not come under the returnable product list and they cannot accept the return and also the right size of mattress is not available with this seller (Pepperfry) and I am left with no option, but incurring a loss of Rs. 11894 which is not being refunded.

Order Number:[protected]. My complaint number is : 00981143. The order is for 2 sets of Mariana Teak Wood Sofa Set in Fresh Walnut Finish. (3 seater + 1 seater + 1 seater) On 29th Sept, 1 seater sofa chair was missing in the part of the delivery. I was informed that it would be delivered in two days. On the delivery challan, I have mentioned that 1 seater chair has not been provided. I was given the number of Sandeep - Mobile number [protected] for follow up. On 1st Oct, I called up Sandeep and he again said in two days, the product would be delivered. After that day, Sandeep doesn't answer my calls. I have been following up with the customer service department regularly and the only answer I get is "someone will get back to you in 24 hours." It has been 8 days since the delivery and no one from Pepperfry has bothered to communicate either by phone or email. I have paid the full amount on 30th Aug 2015 and yet there is no sign of any service. I would like to know when am I getting my 1 seater sofa whose complete payment has been done on 30th Aug 2015?

Online ordered Dining table, full payment made online, expected delivery date was 28 sept, 2015, its 3rd October till today it has not been delivered. Following up continuously every day they are doing false commitments. What should I do now.

Sir, I have ordered dining table online to pepeerfry. My order no is[protected] ordered on 13 Sept 2015. Expected delivery date was 28 Sept 2015. Today its 3rd October till today I have not received the delivery of the item. I am continuously follow up with company written mails, everyday they give one or other delivery date. What should I do in this case.Will it help approaching consumer forum. Thanks for your support. S.

I placed order for auto ignition cook top. They agreed delivery in one week, but delivered after 3 weeks. I ordered auto but they delivered manual. I asked for refund. one week passed for image to prove delivered is not auto. now it is 2 months and for every mail from my side they will reply as concerned official will contact you. On line business like these people are keeping public money on various reasons and there is no action from govt. against such cheating groups. small technique will make them rich.

Beware.. pepperfry used to be a good site to buy stuff i brought 2, 3 times from it but this time when i placed a order for a hand blender on 7-9-15 and paid by net banking order no.[protected]. on 20-9-15 i received a parcel from peppery which had 2 pillows in it and a bill having someone elses name and address and on the outside of the box my name address was printed.. i called the customer care and they asked me to send an email to pepperfry which i did and after that i am regularly calling pepperyfry customer care from more then a week there is no proper resonse or result is there evrytime i call they say ur cocern is ok we will check and rectify but nothing happens they are just a bunch of liers and frauds now. and we can say they dont have any customer care at all...

I purchased “Go Hooked Make A Wish Sky Lantern” “Status Bed Side Taba Runner Red” and three nos of “Prego Amphio 290 Ml Glasses - 6 Pcs Set ” from prpperfry under order no. Order No.[protected], Order No.[protected] and Order No.[protected] respectively. All these orders were placed between 14 to 16th Aug. Till 19th sept when I did not get products, Checked with tracking history. For 2 out of 3 products, it was showing “Tracking no. not exist”. For third product it shows “Item return on request of shipper i.e pepperfry on 05 sept”. I mailed about same to Pepperfry. I waited for nearly one week and still waiting for their response. If my oders are cancelled/return, that why I did not get and mail/communication reg: same from Pepperfry till date. And in same situation when they are planning to return my money. All these Items I ordered Were for some special occasion. Since pepperfry had spoiled the occasion, which can not be remburshed by money, they make it worse by not returning my money of These Advance paid orders.

Order placed for double bed sheet against order ID[protected] dated 15-Aug-15. Item FU1258661-S-PM5159 is being shown delivered however the items is actually delivered to some wrong place not as specified in the order. I enquired many a times with your customer care but receive no positive response. I have been asking them from last 2-3 week to return the money but pepperfry is not taking any positive step, they are unnecessarily delaying the activities. I wish to get the money back.

My order number is[protected]. I had rejected the delivery of this trunk as it was damaged. However, despite my several calls, they have not yet started the processing of my credit request for Rs 7663. When I call the pepperfry team, they give me a time frame, but never act accordingly. I am too disappointed with pepperfry.

I have ordered 2 led blubs form pepperfry on 14th August-2015 Order No[protected] and delivery supposed to be done on 26th August-2015, now almost a month completed they are not delivered my order neither refunded my cash, and several times contacted to their customer centres all false commitment given by them. Cheating & fraud they are doing.

I have received a set of 6 cups and saucers ordered online at pepperfry on sep 7. I received one of the tea cups broken. I could see it without openeing the pack since the plastic covering was transparent. I immediately caled pepper fry and complained. They asked me to send the images. I sent them several images of the unopened pack and also thr broken teacup. Its been 2 weeks and their standard response is that they are unable to see the broken cup. My order number is[protected] and complaint number is 00945241

Hi I have purchased one item- Aristo Dyna Bucket (2pc) from pepperfry on 8th Sep 2015 but they sent me without Lids.Actual product is with Lids.So after that i had complaints many times but the same time they are just told me that they will call you in 48 hrs.There are more than 3 weeks pass away but they have not solved my complaint.They are Fraud and cheats the customers. My order details are below: Customer Name: Arpan Patel Order No.[protected] Product name: Aristo Dyna Bucket 22Ltr (2Pc) Paid Amount: Rs.287 Order Date: 8/9/2015

On 3rd sept i ordered Coffee Table in Wenge Finish by Crystal Furnitech & its Sku: FN1359479-P-OD9978. But on sunday i.e on 13th sept i have received wrong product Central Table in Wenge Colour by Crystal Furnitech that ur service person not even could for assembly. So after 2 days i thought of opening it & i was shocked to know that i have received the wrong one. You people have gone crazy & making fool of innocent people. i have uploaded the wrong product images please gothrough it & get back to me.

I ordered King size bed on 13th Aug 2015 & paid the full amount. I was told that the bed will be delivered on 28th Aug. But on 28th they delivered only head & foot frames. The side frames & central frame were missing. I immediately took the photo & sent mail to customer care. I also called up customer care & raised the complaint on 28th Aug itself. From then till now that is 21st Sept I regularly following up via phone & email but they are not proving me the delivery date of missing parts. My humble request to them is to complete my order as early as possible. The frames are of no use & they are occupying my room. It is now almost 24 days & i am not getting any reply from Pepperfry team.

I placed an order for a table lamp with lamp shade at Pepperfry on the 10th of September, the order number being[protected]. The cost of the same was 900re. I received a parcel on the 15th September from Pepperfry, but the item that was handed to me was completely different. I called them right away and was assured that it was a human error and they would get back to me soon. When I did not hear from them, I marked them a mail stating that a wrong product has been delivered, and to look into the matter. There was no response from the customer care. I personally called each day to track the status of my order, and each day I am told that the escalation team shall call me. I have still not heard from them. All I requested them was to replace my product. Most irresponsible and unprofessional attitude of the company.

I ORDERED a tv wall unit on 14th august from pepperfry.com which was delayed.I had complained about it on ur website.my order was delivered very very late at 6 september and i was told that a carpenter will visit to my house within 48 hours to assemble my furniture but the carpenter never came. today is 16 september and the furniture is still lying in the box in my house and i am still waiting for the carpenter. i am contacting the customer...