Pepperfry Complaints & Reviews

I had placed an order for SINGLE SEATER DURIAN SOFA, quantity 02 and paid a sum of Rs 45. 402/- in advance via Internet Banking. The date of delivery for the same was 07th Oct 15. Even after making repeated complaints through e mails, there has been no reply from the side of the company. I will be forced to file litigation in the Consumer Forum if the company does not compensate soon for the mental & economical harassment that i am facing due to this delay on their part.

I wanted to return the sofa purchased online portal on 09/10/2015 by order no.[protected] and did not like the product. so i put request for return of the purchase.

As per their return policy they were to pick up within 24-48 hours of request placed with them. Today is 15th October 2015 but nothing is happened till date. i am calling them twice in a day and got the reply that some will call you within 4 hours but for them four hours are not over till date.

Can some one look in to this & and one can not access the responsible person of company to address this complaint ? and theses call center are useless contact with company. They are like recorded messages.

I have ordered an AC Blanket from pepperfry on 16th august for which i prepaid the amount, i didn't receive any information about shipment further on calling customer service they said item is not delivered, refund it, but i didn't get the refund, on 3rd october emailed a complaint to customer service for that i received answer it will be resolved in 24 hours, but not done so far.my order id is Order #[protected]. Pepperfry Support" [protected]@pepperfry.com via z4scz5glybjzf3h0.tdsm.9-cmjleau.ap1.bnc.salesforce.com
Oct 3 (11 days ago)

to me
Hi,

Thank you for contacting us.

This is in regards to the Order #[protected]

Apologies for the inconvenience. We regret the delay in refund. We are awaiting an internal system update so that we can go ahead and initiate the refund. I would humbly request your patience in this regards as it’s an unexpected system error. We really regret the delay. However be rest assured that we will process the refund and notify you once we get the update.

You have my assurance that we’ll have your issue resolved in the best possible way and at the earliest. I understand that we’ll be unable to make up for the inconvenience that was caused and your valuable time spent and look forward for your kind cooperation.

I request your kind patience in this regard. It will always be my privilege to assist you.

For any query or assistance feel free to get in touch with our customer support team on[protected] or write to us on [protected]@pepperfry.com and we would be pleased to assist you.

Thanks and regards,
Julie
Team Pepperfry

"It has always been our pleasure to serve you as our customer."

Its been like 20 days from the day I asked for cancellation. I never received any product and need urgent refund. Once I cancel means I need a refund ASAP. Its very annoying situation that the customer support team or pepperfry team is not bothered about the customer even though I repeatedly asked for. Order No.[protected]

I ordered 6 bedsheets. 4single and 2 double but I got 5 single and 1 double. On the outer cover it was written double bedsheet and i even paid the price of the double bedsheet but when I opened it, it turned out to be a single bedsheet. I tried contacting pepper fry but it seems useless

I ordered a product from Pepper fry last month. On surfing through the website of the Vendor for other similar products I found out that the same product was available for a much lesser value at the Vendors own website. On calling Pepperfry they verified and confirmed my claim. They also said that the additional charge would be refunded to my account but that has so far turned out to be a false promise. Every time I contact them for the status, their standard response is "We sincerely regret the inconvenience caused to you. We understand there is an unexpected delay in resolving the issue. We wish to inform you that your response has been forwarded to the relevant team who is already working on the case."

I received a bed from Pepperfry in March 2015 for Rs 14000/-(fourteen thousand rupees) . ORDER #[protected]. It broke in September .I mailed Pepperfry on 20 Sep requesting to get it repaired with photos which demonstrated the poor quality of the material . They called back reading out terms and conditions of the sale and that they were not responsible for the quality .They told me to get it repaired from a local carpenter . Shoumo Mukherjee -[protected]

I was promised that the product can be returned if I am not satisfied with the product or if doesnt match my need and also received an email which states the same. Once I recieved the product I realized that the mattress doesnt fit the Cot which was purchased from the seller Pepperfry. Now I am being told that this product does not come under the returnable product list and they cannot accept the return and also the right size of mattress is not available with this seller (Pepperfry) and I am left with no option, but incurring a loss of Rs. 11894 which is not being refunded.

Order Number:[protected]. My complaint number is : 00981143. The order is for 2 sets of Mariana Teak Wood Sofa Set in Fresh Walnut Finish. (3 seater + 1 seater + 1 seater) On 29th Sept, 1 seater sofa chair was missing in the part of the delivery. I was informed that it would be delivered in two days. On the delivery challan, I have mentioned that 1 seater chair has not been provided. I was given the number of Sandeep - Mobile number [protected] for follow up. On 1st Oct, I called up Sandeep and he again said in two days, the product would be delivered. After that day, Sandeep doesn't answer my calls. I have been following up with the customer service department regularly and the only answer I get is "someone will get back to you in 24 hours." It has been 8 days since the delivery and no one from Pepperfry has bothered to communicate either by phone or email. I have paid the full amount on 30th Aug 2015 and yet there is no sign of any service. I would like to know when am I getting my 1 seater sofa whose complete payment has been done on 30th Aug 2015?

Online ordered Dining table, full payment made online, expected delivery date was 28 sept, 2015, its 3rd October till today it has not been delivered. Following up continuously every day they are doing false commitments. What should I do now.

Sir, I have ordered dining table online to pepeerfry. My order no is[protected] ordered on 13 Sept 2015. Expected delivery date was 28 Sept 2015. Today its 3rd October till today I have not received the delivery of the item. I am continuously follow up with company written mails, everyday they give one or other delivery date. What should I do in this case.Will it help approaching consumer forum. Thanks for your support. S.

I placed order for auto ignition cook top. They agreed delivery in one week, but delivered after 3 weeks. I ordered auto but they delivered manual. I asked for refund. one week passed for image to prove delivered is not auto. now it is 2 months and for every mail from my side they will reply as concerned official will contact you. On line business like these people are keeping public money on various reasons and there is no action from govt. against such cheating groups. small technique will make them rich.

Beware.. pepperfry used to be a good site to buy stuff i brought 2, 3 times from it but this time when i placed a order for a hand blender on 7-9-15 and paid by net banking order no.[protected]. on 20-9-15 i received a parcel from peppery which had 2 pillows in it and a bill having someone elses name and address and on the outside of the box my name address was printed.. i called the customer care and they asked me to send an email to pepperfry which i did and after that i am regularly calling pepperyfry customer care from more then a week there is no proper resonse or result is there evrytime i call they say ur cocern is ok we will check and rectify but nothing happens they are just a bunch of liers and frauds now. and we can say they dont have any customer care at all...

I purchased “Go Hooked Make A Wish Sky Lantern” “Status Bed Side Taba Runner Red” and three nos of “Prego Amphio 290 Ml Glasses - 6 Pcs Set ” from prpperfry under order no. Order No.[protected], Order No.[protected] and Order No.[protected] respectively. All these orders were placed between 14 to 16th Aug. Till 19th sept when I did not get products, Checked with tracking history. For 2 out of 3 products, it was showing “Tracking no. not exist”. For third product it shows “Item return on request of shipper i.e pepperfry on 05 sept”. I mailed about same to Pepperfry. I waited for nearly one week and still waiting for their response. If my oders are cancelled/return, that why I did not get and mail/communication reg: same from Pepperfry till date. And in same situation when they are planning to return my money. All these Items I ordered Were for some special occasion. Since pepperfry had spoiled the occasion, which can not be remburshed by money, they make it worse by not returning my money of These Advance paid orders.

Order placed for double bed sheet against order ID[protected] dated 15-Aug-15. Item FU1258661-S-PM5159 is being shown delivered however the items is actually delivered to some wrong place not as specified in the order. I enquired many a times with your customer care but receive no positive response. I have been asking them from last 2-3 week to return the money but pepperfry is not taking any positive step, they are unnecessarily delaying the activities. I wish to get the money back.

My order number is[protected]. I had rejected the delivery of this trunk as it was damaged. However, despite my several calls, they have not yet started the processing of my credit request for Rs 7663. When I call the pepperfry team, they give me a time frame, but never act accordingly. I am too disappointed with pepperfry.

I have ordered 2 led blubs form pepperfry on 14th August-2015 Order No[protected] and delivery supposed to be done on 26th August-2015, now almost a month completed they are not delivered my order neither refunded my cash, and several times contacted to their customer centres all false commitment given by them. Cheating & fraud they are doing.

I have received a set of 6 cups and saucers ordered online at pepperfry on sep 7. I received one of the tea cups broken. I could see it without openeing the pack since the plastic covering was transparent. I immediately caled pepper fry and complained. They asked me to send the images. I sent them several images of the unopened pack and also thr broken teacup. Its been 2 weeks and their standard response is that they are unable to see the broken cup. My order number is[protected] and complaint number is 00945241

Hi I have purchased one item- Aristo Dyna Bucket (2pc) from pepperfry on 8th Sep 2015 but they sent me without Lids.Actual product is with Lids.So after that i had complaints many times but the same time they are just told me that they will call you in 48 hrs.There are more than 3 weeks pass away but they have not solved my complaint.They are Fraud and cheats the customers. My order details are below: Customer Name: Arpan Patel Order No.[protected] Product name: Aristo Dyna Bucket 22Ltr (2Pc) Paid Amount: Rs.287 Order Date: 8/9/2015

On 3rd sept i ordered Coffee Table in Wenge Finish by Crystal Furnitech & its Sku: FN1359479-P-OD9978. But on sunday i.e on 13th sept i have received wrong product Central Table in Wenge Colour by Crystal Furnitech that ur service person not even could for assembly. So after 2 days i thought of opening it & i was shocked to know that i have received the wrong one. You people have gone crazy & making fool of innocent people. i have uploaded the wrong product images please gothrough it & get back to me.