Pepperfry Complaints & Reviews

Guys,

Crystal furnitech uses the cheapest quality wood. There is a reason why their product is so cheap. It is extremely week and their capability is lacking in miles compared to other manufacturers

Stay away from such items . Also they have the worst designs, a baniya company copying other designs

Sadly PepperFry doesnt allow users to rate the product, else noone would ever buy from CRYSTALFurnitech

Hi Team,

I got a call today but it is mentioned to me that the vendor is preparing new bed & bed will be ready by 27th of Sep in Rajasthan. After 27th Sep it will be shipped from Rajasthan to Mumbai & then from Mumbai to Pune. So the exact date is still not clear. It is mentioned that approximately 1st week of Oct the bed will be made available in Pune but still they are not sure. So lets say if it is shipped on 3 or 4 Oct then it is almost 38 days delay + numbers of phone calls + number of emails + 38 days my bedroom space was consumed by the partial frames of the bed & mattress. This is the most unprofessional way of serving customer & worst customer support ever expected from company like Pepperfry. I did choose pepperfry after watching TV commercial ads & thought it will be genuine. But looks like my expectation & analysis were wrong.

-Ritesh.

Complaint about unfinished product shipped

No one came to fix it once came and said tools are not were did product when shipped will check called twice customer care but no decency to call back me later

My order no is[protected]

I ordered "Basket Flower 5-Frame Wall Painting". The order was made on 29 Aug 2015, it was supposed to be delivered on 08 Sep 2015 but no order has been delivered till date. Even if you try to track your order, it tells you that order is in trans-ship period. On 09 Sep 2015, When i called the customer care of Pepperfry, they are clueless about my order, they dont know where my order is. They told that we will contact the courier department and will let me know in 48 hrs. I again called them on 13 Sep 2015 (after 04 days), they still dont know where is my order. They have pathetic service which can not trace my order after more than two weeks from the date it was placed. Moreover, the customer executives are not well trained ...some them says that its in diplomatic area (How can the Nashik be a diplomatic area???) ...some says it is being delivered by Gati (whereas website is showing DTDC). They dont understand the urgency of situation and giving only mental harassment to customers

Pepperfry they take your money and don't deliver the product.

order date : 27th July 2015
today date : 19th Sep 2015

See screenshot.

I ORDERED a tv wall unit on 14th august from pepperfry.com which was delayed.I had complaint about it on your website.my order was delivered very very late at 6 september and i was told that a carpenter will visit to my house within 48 hours to assemble my furniture but the carpenter never came. today is 16 september and the furniture is still lying in the box in my house and i am still waiting for the carpenter. i am contacting the customer care service daily, but their service is very bad, they never tell me properly that wheather the carpenter will come or not, instead they say me to keep the phone on hold and keep the phone hold for at least 10 minutes, then they assure that the carpenter will come on the same day by 6 pm. even my phone bill has increased by contacting the customer care again and again. i have also complained about it on their website but no response is given from there also. every time i call the customercare service, they say that the carpenter will reach today by 6 pm, but he never comes. today also i was told that the carpenter will come today(16 september) but he didn''t came today also. i want that if the carpenter is not coming, they should return my money back with interst and take this furniture back as early as possible. i also want money for my phone bill and the mental stress given to me by pepperfry.com

Order No:[protected]DE1101707-P-OD2886 | Case # 00867871 Two items had been ordered, payment made online. One had been delivered while the other on the website shows 'delivered', it has not been received. This was the status two months back. Nothing has been done. After calling the people multiple times and having a new person to explain the problem to, I was promised a refund if it is not delivered within a day or two. Then when I asked for the same, a representative said that as per records the product has been delivered. Proof of delivery has been demanded repeatedly. Some 'concerned' people are to get back within the following 24 hours, every time I remind them that the previous window period has lapsed. Neither is the product being delivered nor any delivery effectuated.

Hi Pankaj,

Thanks for writing to us.

With regard to the order number[protected], we've sent the refund request and it will be initiated within 24-48 hours. Once initiated it takes 7 to 10 business days for the amount to get credited to the same account, used at the time of placing the order. Please check your bank details for the credit under the name “TrendSutra Platform Services Pvt. Ltd”.

For any further query or assistance feel free to get in touch with our customer support team on[protected] or write to us on [protected]@pepperfry.com and we would be pleased to assist you.

Thank you for choosing Pepperfry.com.

Regards,
Amit
Team Pepperfry

[protected][protected][protected]
From: pankaj.[protected]@gmail.com
Sent:[protected]:22:33
Subject: Re: Your Pepperfry Order :[protected]

?It's long time that the concern is raised. What you have been doing so
far? Kindly initiate the refund by next 24 hours and intimate me? via mail.


Warm Regards
Pankaj Datta Sharma
[protected]

On Tue, Aug 25, 2015 at 4:49 PM, "Pepperfry Support" <[protected]@pepperfry.com>
<[protected]@pepperfry.com> wrote:

> Hi Pankaj,
>
> Thank you for contacting us.
>
> We sincerely apologize for any inconvenience that may have caused. We are
> awaiting for an internal system update and once we get it we will initiate
> a full refund for the same. Please allow us 24 to 48 hours and we will get
> back to you.
>
> For any query or assistance feel free to get in touch with our customer
> support team on[protected] or write to us on [protected]@pepperfry.com and
> we would be pleased to assist you.
>
> Thank you for choosing Pepperfry.com.
>
> Regards,
> Sagar
> Team Pepperfry
>
>
>
>

I received a call from Pepperfry customer support and they are asking my card details for refund. Well, I do have objection to share the details of a card over phone as this is a security threat involved with it. If I get an e-mail from Pepperfry, then I shall share the details. When the person says that they will initiate the refund now itself, then why it has not been done so far? This is a clear indication that they are holding a customer's money and invest in market.