Pepperfry Complaints & Reviews

Order #[protected] dated 17/July/2015 still undelivered and robotic customer care passes the buck to the courier company. Below is the complaint posted using the Write To Us section on PepperFry.com . Worst e-commerce experience ever in 10+ years. Absolutely PATHETIC. The person interacting with me told me that she was a manager, but if you look at her signature, she is a CS Specialist. A bunch of liars. [protected][protected][protected][protected][protected][protected][protected] Please...

Firstly shipping itself is a pain. They take awefully long to courier items. Secondly when the item came it was defective. The duvet cover had stains all over it. When asked to exchange they simply refused at first and then all at repetively messaging them they asked for pictures. Twice I sent them pictures but after every email they would ignore the request. Hate the site and don't recommend them to anyone....

After placing order on 9th July the expected delivery date for bed was 20th July. When I got no confirmation mail for delivery I called up call center and they said it is cancelled however they are not ready to refund and cancel rest of order which is related item. Despite of my daily calls and follow ups, I haven't got refund....

Order#[protected], AWB# 17360069. It's was a beige colour bed side caddy sort of a thing ... The product was unfinished not less than 20 or new threads were left hanging here n there ... Pepperfry is such a big brand and such negligence would not b right... In fact u shud have sent scissors also with it to cut the threads ... I hope the matter is looked into...

I had placed a order of 20 items ranging from Home furnishings to kitchen appliances from Pepperfry on 3rd July 2015 (Order No.[protected] I received 2 towel set Eurospa Deluxe Jacquard Green (Set of 4) SKU: FU1251356-S-PM4179 & Eurospa Deluxe Jacquard Red (Set of 4) SKU: FU1251353-S-PM4179 which looked good as per the design. I did a pre use wash and was shocked to find the towel badly shredding its wool and millions of tiny thread...

Undersigned had ordered a panama city solid wood queen bed in espresso walnut finish by woodsworth as well edmond solid wood chest but it is surprising that i hv recd only d invoice of bed nd recd only the bed. I hv paid Rs.35000/- considering purchase of the above two items but only one item has been received. Please check and revert. Even the invoice is not clear to me. Please clarify....

I had ordered a storage booth and a laundry bag both of which are not good quality. However when i called up the customer care they refused to take the product in return and refund my money. My order number is:[protected]. Very bad company and very bad customer service....

I ordered Chest of dowers for Rs. 13000 from pepperfry Order No:[protected] on 8th of june the delivery date was 8th of july. Then i had to call them to ask for the status. after three day i was sent a mail asking for 7 to 10 day time. and today is the 7th day (15-July-20015) when i called them they told me they had no idea of the status of my order and they cannot give me a delivery date. This is absolute harassment from pepperfry. i paid...

I had bought a furniture from pepperfry.com (order number[protected] on 26th of June this year. One of the items, a sofa, was to be delivered on 10th of July of this year. I put an email on the same day night stating that it was not delivered. Through their online tracking I could see that the consignment was lying in their bangalore Hub from 2nd of July. There was no reply to the email. I tried calling them up after 3 days. The customer...

PLease note that the wood console supplied by you is defective and and I have also sent photos of the same to you. My order No. is[protected]. You are requested to register my complaint and inform me as to when and how you will refund the amount...

i have purchased a floor mop of SKI HOMEWARE( SPINMOP 360 VOILET COLOUR) a couple of months back.After subjecting it to proper use the mop stick broke in the middle which has ghastly surprised me as the product was so undurable.I request you to register my compliant & take appropriate action as early as you could attend to it. DR.P.S.MURTHY.MY TELEPHONE NO IS [protected]. [protected]@yahoo.com is my email id which is already registered with...

I had ordered a Art Street Multi 9 Black Photo Frame Collage, at first it seemed good and when I hung it on wall, all of sudden with in 5 days it falls down and broken into pieces, actually their was no nail to the hanger it was just pasted with glue and tape and now when I ask Pepperfry for any action no reply from them. In fact the email's to them are also getting bounced Product Order number is #[protected]....

I have ordered (Order No:[protected] wall clock (Nextime Houdini Wall Clock - DE1236450-S-PM2495) on[protected] through online of Pepperfry website Company, I have received product on[protected] in good condition from S.T.Unicom Pvt. Ltd, Kolkata, the description of the clock is round shape as per product description of the website, but they send me oval shape wall clock instead of the round shape wall clock, picture is showing as round because...

Hi
I had purchased a floortu casa floor lamp order no[protected] on 27 th june 2015 from the online furtniture webesite pepper fry.com. It was to be delivered via shipment de1136204-p-od2018 awb no[protected]Safexpress) between 3rd july to 8th july 2015.
I have made two levels of customer enquiries on the 2nd july and one on the 8th july, to my utter dismay there is no system of compliant logging also the customer service executive...

I ordered a brown colour wall clock for which they sent a pink colour one without any intimation or approval. I called them to replace it since I wanted the wall clock and not my money back. But according to them they dont have a replacement policy so I said okay then refund my money for which the customer care lady said yes will refund within 48 hours and took my complaint online with photo proof etc. After one week I called them and...

Dear, As my order no.[protected] was booked on 21st June15 and shipping date was27th June15 and was assured about the delivery of product on 3rd July 15. But, still do not received the product even no mail or sms was dropped to me about the intimation of delay and the details of the vendor/service provider(Phone No, ) I reported this to customer care of peeperfry yesterday and even today. So look in the matter and complete the delivery...

Order #[protected]AK1274844-S-PM7100. I have ordered a 3 Burner Gas Stove and they delivered it only on April 23, 2015 but as per their records they are claiming that they delivered it on April 16, 2015 itself. The Switches of the Gas Stove started to Melt within 20 days of installation. When I contacted them they said the complaint was raised only after 30 days so they cannot refund any amount. When I asked for the Vendor Contact details...

Date of the incident - 24-jun-2015 Retail Invoice Aggarwalstores TIN/VAT/CST:Applied for Invoice No: 66293 Invoice Date: Jun-21-2015 Order No:[protected]KD1113633-S-PM3024 Item ID - KD1113633-S-PM3024 Product Name- Tupperware 4 pcs Goodie Box Set 1 Price - 839.00 839.00 Mode of Payment: Pre-Paid TOTAL (Inclusive of all taxes) 839.00 I placed an order to buy tupperware boxes. But due to the big size, I wanted to return this...

Order no[protected], the mintwud queen sized bed has been delivered on 20th june and till today ie 23rd june noone has turned up yet after making repeated calls and the people receiving the calls would keep the call kn hold for 10-15 minutes and make us wait. There are two more products yet to be delivered and with this kind of poor service, our last....

Pepperfry is doing pure foul - cheating and charging customers if they do not like furniture. .

If you order from pepperfry and you do not like furniture or any item because the put fascinating pics but quality of furniture is bad - they will charge 20% of item cost in return. .
I found this very embarrassing and shameful act, so sharing it as a complaint / blog, , ,

Never buy from pepperfry. . They...