Pepperfry Complaints & Reviews

Hi, I have purchased a product from pepperfry.com. below are the order details, 17th July 2015 19:50:30 IST Total Paid Rs.544 Address Order No.[protected]. They have shipped the product with the courier partner GATI on 21-07-15. but the courier partner GATI is not delivering the product to me. I have called GATI several times and also contacted Pepperfry customer care. but nothing has happened. It is already 15 days over, the product reached my home town, but they are not delivering the product to me. It is the lacklustered attitude and irresponsibility of both GATI and Pepperfry.com. I even contacted pepperfry to cancel order and refund my money back. below are the copy of invoice https://www.pepperfry.com/customer/invoice/[protected]/KD1065174-P-OD2138 So Netizens beware don't choose such ecommerce companies and logistics partners. kvsr subrahmanyam.

Order #[protected] dated 17/July/2015 still undelivered and robotic customer care passes the buck to the courier company. Below is the complaint posted using the Write To Us section on PepperFry.com . Worst e-commerce experience ever in 10+ years. Absolutely PATHETIC. The person interacting with me told me that she was a manager, but if you look at her signature, she is a CS Specialist. A bunch of liars. [protected][protected][protected][protected][protected][protected][protected] Please see the email trail below. I have called 18 times over the last 2 weeks for this. Can someone at Pepperfry act a little responsibly and get my stuff, that I have paid for, to me. In short, Order #[protected] shows Delivered on your site, but it has still not been delivered to me. Your service, support and operations are the worst that I have experienced in my life with e- commerce platforms. I will take this matter online and on social media if this is not resolved immediately. Apparently, I am not the only one who has had this kind o[censored]tterly pathetic experience with Pepperfry. I have added a link below in the mail trail that someone has posted online for the exact same issue. [protected] Forwarded message[protected] From: BXXXX Sxxxxxxxxx Date: Mon, Aug 3, 2015 at 2:08 PM Subject: Re: Regarding your order number - [protected] To: Vxxxxxx Rane /MUM/CSC/CS Vxxxxxx. 48 hours have passed long ago. What am I to expect? I just read a blog post here. http://theyoungbigmouth.com/2012/08/26/pepperfry- wont-deliver-wont-refund-wont-listen-help-me- interneters/ and I am going thru exactly the same experience. It's not me alone. Please let Ambareesh Murthy and Ashish Shah know that negative feedback on social media can really hurt their business real bad. All I want is for my order to be delivered to ME. My patience is at a stretch. Please resolve immediately. B Thumb typed message. Please excuse the brevity. On 1 Aug 2015 14:23, "BXXXX Sxxxxxxxxx " wrote: Hi Vxxxxxx, Do you have an update for me? BXXXX Sxxxxxxxxx Thumb typed message. Please excuse the brevity. On 31 Jul 2015 20:19, "Vxxxxxx Rane /MUM/CSC/CS" wrote: Dear Mr B S, Thank you for your recent contact to the Pepperfry helpline. As per our discussion, I had forwarded an email to the concerned team to request for Proof of Delivery for your order - DecorNation Wall Shelf Single Floating Shelf 24 Inches For Home/Office by DecorNation (Brown). We haven’t received any update containing the Proof of Delivery to get your conformance. Kindly request you to allow us some time to get this resolved. Your reference number for this conversation is 00873606. Quote this for any future communication with us. Please accept our apologies for the inconvenience caused. Thanks and regards, Vxxxxxx Rane (CS Specialist) DISCLAIMER: The contents of this message may be legally privileged and confidential and are for the use of the intended recipient(s) only. It should not be read, copied and used by anyone other than the intended recipient(s). If you have received this message in error, please immediately notify the sender, preserve its confidentiality and delete it. Before opening any attachments please check them for viruses and defects.

Firstly shipping itself is a pain. They take awefully long to courier items. Secondly when the item came it was defective. The duvet cover had stains all over it. When asked to exchange they simply refused at first and then all at repetively messaging them they asked for pictures. Twice I sent them pictures but after every email they would ignore the request. Hate the site and don't recommend them to anyone.

After placing order on 9th July the expected delivery date for bed was 20th July. When I got no confirmation mail for delivery I called up call center and they said it is cancelled however they are not ready to refund and cancel rest of order which is related item. Despite of my daily calls and follow ups, I haven't got refund.

Order#[protected], AWB# 17360069. It's was a beige colour bed side caddy sort of a thing ... The product was unfinished not less than 20 or new threads were left hanging here n there ... Pepperfry is such a big brand and such negligence would not b right... In fact u shud have sent scissors also with it to cut the threads ... I hope the matter is looked into

I had placed a order of 20 items ranging from Home furnishings to kitchen appliances from Pepperfry on 3rd July 2015 (Order No.[protected] I received 2 towel set Eurospa Deluxe Jacquard Green (Set of 4) SKU: FU1251356-S-PM4179 & Eurospa Deluxe Jacquard Red (Set of 4) SKU: FU1251353-S-PM4179 which looked good as per the design. I did a pre use wash and was shocked to find the towel badly shredding its wool and millions of tiny thread particles were all over my house and even it could be easily pulled out by bare hand without much effort. Now this was seriously dangerous as my husband has a severe case of dust allergy and if inhaled these small tiny particles he would need medication. I called the pepperfry team and they outrightly refused any take back or exchange stating it was not in their policy. They said that this was a good quality product from their seller and they will not refund the product as its of standard quality. I threatened them i will write to the consumer forum and they cancelled my EMI option with citibank as a give back from their side. This behaviour from the customer care team was a shocker let alone the bad bad quality towels. After spending 2000rs of these bad quality towels I am now sitting on a bunch of towels of no use. I feel cheated and abused from the pepperfry team. A bunch of Cheats for sure.

Undersigned had ordered a panama city solid wood queen bed in espresso walnut finish by woodsworth as well edmond solid wood chest but it is surprising that i hv recd only d invoice of bed nd recd only the bed. I hv paid Rs.35000/- considering purchase of the above two items but only one item has been received. Please check and revert. Even the invoice is not clear to me. Please clarify.

I had ordered a storage booth and a laundry bag both of which are not good quality. However when i called up the customer care they refused to take the product in return and refund my money. My order number is:[protected]. Very bad company and very bad customer service.

I ordered Chest of dowers for Rs. 13000 from pepperfry Order No:[protected] on 8th of june the delivery date was 8th of july. Then i had to call them to ask for the status. after three day i was sent a mail asking for 7 to 10 day time. and today is the 7th day (15-July-20015) when i called them they told me they had no idea of the status of my order and they cannot give me a delivery date. This is absolute harassment from pepperfry. i paid them 13000 almost forty days back. I feel that company like pepperfry should not be allowed to do business in India. Please dont buy from pepperfry they cheat the public.

I had bought a furniture from pepperfry.com (order number[protected] on 26th of June this year. One of the items, a sofa, was to be delivered on 10th of July of this year. I put an email on the same day night stating that it was not delivered. Through their online tracking I could see that the consignment was lying in their bangalore Hub from 2nd of July. There was no reply to the email. I tried calling them up after 3 days. The customer care official's reply was that they are doing an enquiry on that matter based on the email and will get back to me in 2 days time. I again called up after 2 days since i didn't get any reply from their side. This time they said it has left the warehouse the previous day and will take another 10-12 days to get delivered at my place. This sofa was supposed to be an express delivery item. One was the delay in delivery and second was there is no feedback about the status of the item once we enquire about it.

PLease note that the wood console supplied by you is defective and and I have also sent photos of the same to you. My order No. is[protected]. You are requested to register my complaint and inform me as to when and how you will refund the amount

i have purchased a floor mop of SKI HOMEWARE( SPINMOP 360 VOILET COLOUR) a couple of months back.After subjecting it to proper use the mop stick broke in the middle which has ghastly surprised me as the product was so undurable.I request you to register my compliant & take appropriate action as early as you could attend to it. DR.P.S.MURTHY.MY TELEPHONE NO IS [protected]. [protected]@yahoo.com is my email id which is already registered with u.

I had ordered a Art Street Multi 9 Black Photo Frame Collage, at first it seemed good and when I hung it on wall, all of sudden with in 5 days it falls down and broken into pieces, actually their was no nail to the hanger it was just pasted with glue and tape and now when I ask Pepperfry for any action no reply from them. In fact the email's to them are also getting bounced Product Order number is #[protected].

I have ordered (Order No:[protected] wall clock (Nextime Houdini Wall Clock - DE1236450-S-PM2495) on[protected] through online of Pepperfry website Company, I have received product on[protected] in good condition from S.T.Unicom Pvt. Ltd, Kolkata, the description of the clock is round shape as per product description of the website, but they send me oval shape wall clock instead of the round shape wall clock, picture is showing as round because of manufacturers great art, but actual shape of the picture is oval, on[protected] i called pepperfry customer care and given complaint, they promised to refund my money due to incorrect item send by them, later on they asked me to send pictures of the product, i send it by email, but they are not responding properly, so i request you please lodge the complaint against them and do the justice.

Hi
I had purchased a floortu casa floor lamp order no[protected] on 27 th june 2015 from the online furtniture webesite pepper fry.com. It was to be delivered via shipment de1136204-p-od2018 awb no[protected]Safexpress) between 3rd july to 8th july 2015.
I have made two levels of customer enquiries on the 2nd july and one on the 8th july, to my utter dismay there is no system of compliant logging also the customer service executive was absolutely lax and very candidly replied my shipment hadnt reached mumbai hence will be delivered the next day.
When asked for a senior officeal i was told that they would arrange for a call back by 24 hours which i think is ridiculous.
My opinion if the senior officials are too busy to attend to customer especially if there has been a default at their end they have no reason to be in the market

I ordered a brown colour wall clock for which they sent a pink colour one without any intimation or approval. I called them to replace it since I wanted the wall clock and not my money back. But according to them they dont have a replacement policy so I said okay then refund my money for which the customer care lady said yes will refund within 48 hours and took my complaint online with photo proof etc. After one week I called them and chatted with their customer care since I din't get any response and they tell me that it's in our policy that if the colour is not available then the vendor can send whatever he likes to send and we will have to keep it. In their website they claim that they have easy refund and 100% satisfaction policy and what not all. Sending a wrong colour in home decor is not acceptable. I'm adding photos for the conversation and order. What cheats!! I am a genuine customer who was ready to take a replacement if they had sent a wrong colour but what did I know that they just wanted to shove the product down my throat. This is not the way you do business and make loyal customers.

Dear, As my order no.[protected] was booked on 21st June15 and shipping date was27th June15 and was assured about the delivery of product on 3rd July 15. But, still do not received the product even no mail or sms was dropped to me about the intimation of delay and the details of the vendor/service provider(Phone No, ) I reported this to customer care of peeperfry yesterday and even today. So look in the matter and complete the delivery of product to me as early as possible up to tomorrow only.

Order #[protected]AK1274844-S-PM7100. I have ordered a 3 Burner Gas Stove and they delivered it only on April 23, 2015 but as per their records they are claiming that they delivered it on April 16, 2015 itself. The Switches of the Gas Stove started to Melt within 20 days of installation. When I contacted them they said the complaint was raised only after 30 days so they cannot refund any amount. When I asked for the Vendor Contact details to check for Guarantee / Warranty they have provided a mobile # which is always Switched Off. I raised this concern and followed up with them for more than a month to find out alternate contact details of the vendor. They have even asked me to send the photocopy of the product. After a months time, they came up with their same old response as it is one odd case and they cannot help to get refund as the complaint was registered only after 30 days. Again they have provided the same contact # of the Vendor and closed the complaint as Resolved. How can they allow a Vendor to sell products in their website without having proper contact details?? Are they not worried about their credibility? At the end of the day consumer buy a product based on his trust over pepperfry. These king of acts will actually spoil the trust.

Date of the incident - 24-jun-2015 Retail Invoice Aggarwalstores TIN/VAT/CST:Applied for Invoice No: 66293 Invoice Date: Jun-21-2015 Order No:[protected]KD1113633-S-PM3024 Item ID - KD1113633-S-PM3024 Product Name- Tupperware 4 pcs Goodie Box Set 1 Price - 839.00 839.00 Mode of Payment: Pre-Paid TOTAL (Inclusive of all taxes) 839.00 I placed an order to buy tupperware boxes. But due to the big size, I wanted to return this product.Through online, when I checked, in the reason of return, there was option, placed by mistake. When I contacted customer care people, they were saying they cant take these products as there is no damage. These people have launched fake site which has filter option, but will never work. Though in the return policy, it is written you can return if you place by by mistake, their website will not allow to process 'SUBMIT RETURN REQUEST'. They will force you to call but they will never take those products. Please assist me in returning these products.

Order no[protected], the mintwud queen sized bed has been delivered on 20th june and till today ie 23rd june noone has turned up yet after making repeated calls and the people receiving the calls would keep the call kn hold for 10-15 minutes and make us wait. There are two more products yet to be delivered and with this kind of poor service, our last.