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PharmEasy Complaints & Reviews

pharmeasy.in
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Updated: Jan 30, 2025
Complaints 405
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13
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392
Bad 😕 It seems that PharmEasy has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PharmEasy reviews & complaints page 14

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B
Basirul Islam
Nov 21, 2020
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Return and refund

PharmEasy send damaged anasure soil for hair. I have raised return request on 07/11/2020 but they cancelled the requst without pickup the item and refused to refund on19/11/2020.please take necessary step....
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S
santu_muk
Nov 2, 2020
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Delivery Issue : Order Number - M24421183

This is a very bad experience with PharmEasy. I placed an order on Friday (30/10/2020) night bearing order number M24421183. It was supposed to be delivered by 31st October or latest by 1st November. I got a SMS on Saturday (31/10/2020) night that it will be delivered on Saturday itself by a person named Mr.Aditya Ghosh. Then I received another SMS that Mr.Aditya could not reach me though I was always at home and was getting all other calls....
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E
eklovesp
from New Delhi, Delhi
Oct 29, 2020
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Wrong medicine delivered-29Oct20

Wrong medicine delivered to me, in ordered items it's showing the ordered item but they have delivered different item. What they want to prove here this a candy for them we don't have mango flavour take take orange flavour it's also tasty. And how someone can do this without taking the consensus from customer. This second time happening earlier I found and cancelled my order so but this time they were successful.
Dermikem OC delivered...
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S
Sumita Bardhan
Oct 27, 2020
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Wrong Medicine supplied

Address: 94C Sarat Ghosh Garden Road, Dhakuria, Kolkata 700031

I Have purchased medicine uploading prescription in which the medicine name is mentioned Cilacar 10, but they supplied Cilacar T and refused to replace or return the medicine. The Order No is M17972356 dated[protected]. Whenever, I email them to take back or replace the medicine they just informed all customer care executives are busy due to covid and could not contact over phone. The amount is Rs.1818.73.Please help to get back the amount....
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R
Raghava Narayana
Oct 21, 2020
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Items not delivered and delayed by 15 days

I raghava has ordered protinules powder of 2 quantity with order number FL[protected] with Tracking ID[protected] on[protected] .it's been around 20 days and item is not delivered till date.i have chatted many time and they assure me it will be delivered within 24 hours and nothing is being done. u guys are worst and don't respond to anything, such a pathetic service.very much disappointed.i had paid money long back and item is not getting...
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S
Srajan Agarwal
Oct 20, 2020
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Money not refund

They are the worst they take the order modify the order removes all your offers and then they never refund .
Never use pharmeasy they aree fraud....
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L
lawrence@123x
from Delhi, Delhi
Oct 19, 2020
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Refund not processed for diagnostic test

Address: PharmEasy Head Office, 1st Floor, Tower 1, Commercial 2, Kohinoor Business Park, Premier Road, Kurla West, Mumbai - 400070

A diagnostic order (D219774) was booked with pharmeasy on the mobile app dated: 12.10.2020 for an amount of 1921 which was later cancelled due to some reasons. The refund is due for processing by pharmeasy. It has crossed 9 days now and those buggers have held back the payment refund to my source account and did not process the refund still date. I have followed up with them 3 times on calls before....
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N
Nishika Mittal
from Bengaluru, Karnataka
Oct 18, 2020
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Order not delievered

Address: Noida

It's been 4 days, there is no any response from Pharmeasy. there is no resolution of my issue. One is only message they always say, we are sorry for the inconvenience

Please do the needful team. I lost my 1205 Rs....
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N
Nishika Mittal
from Bengaluru, Karnataka
Oct 16, 2020
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Not refunded money for order which is not delivered

Address: Noida

Trying hard to reach you on pharmeasy from last 2 days, but not getting any fruitful response by them.
I didn't get my order while it should be delivered on 14th Oct only not even they refunded my money.

Everyday they are assuring me that they will deliver my order but not getting it actually.
They are keep on asking Order No and mobile no. but doing nothing....
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T
Thunder1778
Oct 14, 2020
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Not refunding money

My mother have ordered medicine in pharmeasy and doctor told to discontinue the medicine.so she kept return for the one medicine and due to lack of knowledge and by default it is selected one and she gave 3 sheets of medicine to courier guy.And when got refund for only one sheet, I have called and raised a complaint and they said that they will refund for 3 sheets when they got confirmation that they received 3sheets and now they are telling...
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H
harjit k
Oct 11, 2020
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I had ordered medicines above 1699 but not received free sanitisers bottles

Address: 381,URBAN-ESTATE,PHASE-2,JALANDHAR-CITY,PUNJAB-144022

Order ofabove 1699, but not received sanitiser bottles...
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P
Parteekg
Oct 11, 2020
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Not getting refund

Address: Mumbai

I ordered medicines from pharmeasy on 23 sep and their delivery date was 27 sep but they were unable to deliver the order on time ...Then i waited for 4 days and raised a cancellation request on 2 Oct. But they are not responding and are not initiating my refund of Rs.975.
Please do something.
Order No. M23115426
Order Id . 23115426...
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S
[email protected]
Oct 9, 2020
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Pharmeasy not refunding money for the returned order

Address: Ashok Silk Mills, LBS Marg, Nityanand Nagar, Ghatkopar West, Mumbai, Maharashtra 400086

Sir, My Order number:M22943745 My mobile number:[protected] I ordered medicine in pharmeasy on 18/09/2020.Since the medicines are in damage condition I returned it back to send. Pharmeasy received the my return medicine parcel on 29 Sep 2020.But till now not refunded my money. Even I requested them many times they didn't refund my money. They received the medicine also, money also. They cheated money Rs. 982.44.In Rs. 982.44 Rs. 150 I paid...
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S
[email protected]
Oct 9, 2020
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Not refund money for returned medicine

Address: Ashok Silk Mills, LBS Marg, Nityanand Nagar, Ghatkopar West, Mumbai, Maharashtra 400086

Not refunded
Grievance Details : Sir, My Order number:M22943745 My mobile number:[protected] I ordered medicine in pharmeasy on 18/09/2020.Since the medicines are in damage condition I returned it back to send. Pharmeasy received the my return medicine parcel on 29 Sep 2020.But till now not refunded my money. Even I requested them many times they didn't refund my money. They received the medicine also, money also. They cheated money...
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S
suhebrais
Sep 26, 2020
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Product not delivered on time

Dear team,

I had ordered the product kn 17 or 18 september 2020, but still product not deliver.
Delivery estimate showing on pharmeasy website 23 sept.

No one call me regarding this update.

Order id - m22955040
Register mob no - [protected]...
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F
faiz kabli
Sep 26, 2020
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Undeliverable of medicine products

Address: 1-66,kabli street,mahel,kalikiri,

I had ordered a products on 12 Sept, and deadline for delivery is 21 sept, it's shipped on 18 of Sept but after that it's not delivered on 18 Sept so I had do a reattempt on 19 Sept but after that I had contacted to customer care center at that place they had said it will deliver within 24-48 hrs but it is not reach till 26 sept, at certain times customer service advisor talks casually like bol, kya, it's seems how unprofessional they are,...
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J
Jhuma Datta
Sep 23, 2020
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Online payment via website

Online payment via website is very difficult, transactions are not conducted properly. False, incomplete and confusing messages are also sent!...
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A
abhi200597
Sep 21, 2020
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courier order status delivered but i have not received the item yet

Address: Kurla West, Mumbai.

I have ordered the medicines from pharmeasy on 13.09.2020 (Order no. M[protected] but on 19.09.2020 when i checked the status of tracking it was updated as "self collect by the customer." as i haven't received any call regarding the self collect, i immediately contacted pharmeasy for the support. I raised the issue with them on 19.09.2020. After that on 20.09.2020, i received a sms on my registered mobile no. From pharmeasy that my order has...
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S
sachin772
from Pune, Maharashtra
Sep 9, 2020
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not refunding

Address: 1st Floor, Tower 1, Commercial 2, Kohinoor Business Park, Premier Road, Kurla West Mumbai Mumbai City District Maharashtra India - 400070

Since 26th august last delivery date, the order from pharmeasy was not delivered, and ultimately in the end i decided to cancel the order and somehow i found the contact number of the negligent delivery service named xpressbees in osmanabad, and i urged them to return it, as they never took any effort to deliver for more than 10 days even after the delivery date was over..

The order number of pharmeasy - Order No: M21974151br...
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T
Tanya Prabhat
Sep 7, 2020
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Wrong products delivered

I had ordered prynerve m 75 mg 12 strips vide my order no m22393722.
Wro g products including soap and cosmetics were delivered to me today.
I'm unable to return the order as there is no option.
The shipping address on the order in correct but the billing address is wrong.
Kindly send the medicines immediately and return the wrong products...
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