PharmEasy Complaints & Reviews

My father is diabetic patient .i am ordered some his regular medicine from pharmeasy site total value of 2500 but today receive on damage condition 3 tablets strip are missing and 4 tablets missing from other strips.

registered number (which from order book to website) is [protected]+++
[protected]

i want to refund my money

Order id 29290484 medibuddy order
Wrong medicines received
Ordered Olmetime 40 but received Olmetime AM 40 instead.
Pharmeasy executive mentioned wrong medicines in order and sended wrong medicines.
Please return medicine with correct order.

Patient name Noorjahan chaudhary
Contact details [protected]

I ordered Face shields for Covid19 protection. The product is of such poor quality that the moment I put the transparent film in the 4 holding pins, it pops out from the 2 outer ends. The reason is the shield film is so flimsy, it cracks when we insert it in the 4 holding points and the hole becomes big enough to let the film come out.

PharmEasy is not accepting returns because I opened the pack. The quality of the product cannot be identified by visible means until I open the film and insert it in the holding pins.

Pharmeasy Customer service and Grievance officer refuse to accept the return saying I opened the pack.

I am looking for niacne soap, niacne cream, niacne facewash, isonine 20 mg since many days but it is not available. Can you tell me when it will be available at pharmeasy website. So that I can purchase.

Dear Team,

Incident Date - 23/06/2021

The company (Pharmeasy) dealing in delivery of medicine, has put an advertisement on there web page, as well send messages to there client for FLAT 30 off on medicine.

Only while placing the order, we come to knew that there was an upper cape of not more than Rs. 500/- will be offered as a discount, these details are nowhere mentioned in there website.

Why a brand like this is wasting customers' time, by wrongly putting some promo codes just to grab the attention of the customer. Some action needs to be taking against such type of companies so that moving forward they think twice before placing such codes.

Hope some action would be taken for this complaint.

Thanks

I have purchased medicine on 14th and I am pharmacy plus member, my registered number is [protected], PharmEasy said they will get the medicine delivered by 18 to 21 but still not received, tablets booked are emergency..

I am experiencing worst services.

Dear sir,

This is to inform you that diagonasis test i.e FBS and PPBS booked on 19th June with order ID - D494822 for patent Subina Kar, for sample collection of PPBS and FBS, But the same is getting postponed without my consent and no follow up on this has been made.

Dear sir,
This is to inform you that diagonasis test i.e FBS and PPBS booked on 19th June with order ID - D494819 for patent Bidyut Kumar Kar, for sample collection of PPBS and FBS, But the same is getting postponeded without my consent and no follow up on this has been made.

Dear sir,
This is to inform you that two diagonasis test i.e FBS and PPBS booked on 8th June with order ID - D463282 for patent Bidyut Kumar Kar, and only one diagonasis test sample was collected as the phlebotomist came late and collected the sample only for PPBS and not for FBS, same was brought under the concern of pharmeasy.in and we are awaiting for the resolution ever since but no proper solution was provided, the partial report for the PPBS was uploaded which is not acceptable without FBS report and therefore the doctors consultency has to be cancelled, this was an unprofessional and unethical act from pharmeasy and a full refund is supposed to be made by the service provider and the service was not completed and disrupted causing lots of suffering from patents side. pharmeasy.in have made many false promises on resolution and told that the call from the higher authority will be made to me with proper resolution but no one called.

(1) Refund Rs.161.71 for Ref. #35040356 dated 12/06/2021 and (2) Refund Rs.281.07 for Ref.#35071090 dated 13/06/2021 NOT YET RECEIVED inspite of my umpteen emails calling for refund and for proof for refund status. Take NOTICE legal action shall be initiated today(22/06/2021) for recovering the two refunds holding you liable for compensation, costs and consequences.

With reference to my order no 31822436 dated 29th April 2021 (Pharmeasy) I was supplied medicines POLYCAP 60 capsules by Abhnav Chemist vide invoice no C[protected] dated 30th April 2021(unable to upload photos). A week before when I was going to take my dose I checked the expiry date which shows May 2022 on a sticker pasted on previous expiry date of May 2021(photos attached). I raise the complaint through Pharmeasy app but they refused to replace the medicines. This is a clear game of cheating, misleading customer and playing with the health of patient. I don't know who is responsible chemist or Cadila Pharmaceutical company.

This app and the customer service is the worst I have experienced..Booked some tests...the phlebo was not trained to draw blood samples...he put my blood into my husband's Vial and his into mine...I did not receive my reports even after a month now...I have called around 20 times since then...they will just disconnect the phone on your face..Pharmeasy guys I hope u guys face the same kind of harrassment when somebody in your family is sick and you need urgent medical services.u guys are pathetic
Order IS ld D431766

I had placed an order on pharmeasy with ordered M33550454 pulseoxymeter placed on 22/05/21 delivered on 23/05/21 since it was a damaged product placed a return request and was picked on the same day I have been following with them they are not processing my refund today we are 14/06/2021 still they are giving excuses

My return order was picked on 23may2021 pulseoxymeter damaged product have not got the refund

My Order ID M33935414 Received wrong medicines on 03/06/2021, then I spoke to support team they arranged pick up for the same, on 05/06/2021 Ecom Expess pickup my medicines with AWB No.[protected]. Again I spoke pharmeasy support team they said refund will be issued within 5 days after pick up, today is 14/06/2021 still not received any refund. My Refund amount is Rs.1243/-.

Order Number: M33909941
Delivered on 31st May 2021.
Received Wrong medicine of # quantities in ONE item, when tried to raise return for the wrongly sent medicine by default the quantity came as 1 which i did not notice but had to send 3 quantities.
So called customer service on 31st of May itself and they adviced refuse to return the product and the return request will be enabled again in 24 hrs. I did the same by refusing the courier guy to return the product and its been 14 days still no return option enabled,
I have been calling for past 14 days, the response they giving me is wait for 24-48 hrs.
No proper solution from the customer services.
Mail: [protected]@hotmail.com

JADHAV CHEMIST from PharmEasy delivers a tampered pack of medicine in which tablets are coming out of the strip. I have complained for this 10 days ago. But company refuse to give me a refund for this.

I think I have paid for a fresh medicine, not a Waste product.
So I want my refund back.

Order ID: M33974090

Hello,

Ref: Codliver oil 100 CAPSULES order# 34625410

I had placed the order for Seven seas cod liver oil on 5th June 2021.
However, I received an alternate product CODVEL in damaged condition.
Reached out to Pharmeasy customer care but they are unable to help.

Please find attached the pics for your reference and help me in getting the refund from Pharmeasy.

Let me know, if you need any more info.

Thanks,
Kalyan
[protected]

This is Mohammed Sohail, I want to raise an issue that I am phasing with pharmaeasy they are been very irresponsible at this pandemic time. We have placed an order for a diagnostic test on 31.05.2021 they confirmed the order and said the assistant would come on 01.06.2021 morning 7am we placed the order with the help of the call center but even that was not done properly, the tests which we didn't ask they have added antibody test in the list of the test. 01.06.2021 when the assistant arrived they told us that these are the tests to be done and we said the antibody test we didn't add and that took a very long time as we need to talk to the call center and had to remove the test. And the assistant drew the blood of two patients and he left and he called us in the evening and told us to pay 1500/ each and we booked the diagnostic test for 900/ and we spoke about this in the morning and confirmed then to remove the antibody test. They don't have any proper coordination between them and this took two days longer to resolve the problem of payment. after two days they have givens us the link for payment on 3.06.2021 and we done the payment. One report was submitted on 5.06.2021 and the other report is not yet submitted till date 10.06.2021 and if we called about the reports none are responding properly and not having proper reasoning they are just saying we don't know about the report. and all the information given is wrong they have drawn the blood on 01.06.2021 but showing it as 02.06.2021. now, how can I trust the report how efficient it is.
Please don't Trust on pharmeasy.

Dear sir,
We have booked a medicine on dated 26/05/21 through order no. M33741795 & pay full bill amount by Amazon pay at the time of booking .
After that we have received the medicine through COD bill on 30/05/21 .We have paid the said amount by CASH to delivery boy after confirmation of your customer care executive . Your customer care executive said that your amazon pay amount will refund you within 48 hours .
We have called many times to your customer care & every times they said always that your payment will receive you within 48 hours.
We are waiting 48 hours for last 10 days but still did not receive any response from your side .
This type of negligence is not suit for your company as it is a reputed company .
Please look into my concern for payment and request to refund my one payment as soon as possible .
waiting for your swift response .
COD bill attached for your ready reference ...
Thanking you.
Best RegardsMukesh kumar[protected]