PharmEasy Complaints & Reviews

Dear sir,
We have booked a medicine on dated 26/05/21 through order no. M33741795 & pay full bill amount by Amazon pay at the time of booking .
After that we have received the medicine through COD bill on 30/05/21 .We have paid the said amount by CASH to delivery boy after confirmation of your customer care executive . Your customer care executive said that your amazon pay amount will refund you within 48 hours .
We...

I have placed an order on PharmEasy app on 13.05.2021.
Not delivered till now. It was dispatched on 14.05.2021 & last update was shown in APP on 25.05.2021.

Everytime I have callled customer care they said have to wait 24-48 hours for any update but all are in vein.

Moreover they had credited 50 Rs in my wallet & my order was prepaid. I have already paid 1004 Rs.

Very pathetic & irritating...

Mail 1:

From: Nitiraj Chudasama
Sent: 06 June 2021 14:46
To: [protected]@pharmeasy.in; [protected]@gmail.com; [protected]@pharmeasy.in; [protected]@pharmeasy.in
Subject: Serious Complaint on Wrong Supply & Subsequent Harrasment
Importance: High

Dear Office Bearers at Pharmeasy,

I have been Pharmeasy & Medlife customer since inception & I thought with expansion customer...

Dear concern,

I'm complaining here because after following up regularly since last 10 days I'm not getting any response from PharmEasy. I booked few tests from PharmEasy, sample was collected on 30th May 2021 and I received my report on 31st may, which was not same which I booked.
I received the report of test TORCH IGG but I booked TORCH 4 IGM.
I need to consult my doctor regarding this but I'm unable to because...

It has been a devastating and frustating experience with PharmEasy who call themselves a one-stop online medical platform in India.

This all started when I ordered medicines online from PharmEasy app bearing order numbers “M34003638" & "M34127735” for my old parents - both the order payments have been done via the app "Prepaid / In advance".

The expected delivery date for the 1st order “M34003638" was between...

I have ordered similac formula powder stage 1 for my baby my order no M33761115 .My actual order delivery date 29th may. Everyday postponing my delivery one day. Now the delivery date as mentioned on 8th june. Kindly deliver my order before 8th june otherwise cancel my order refund amout to my source account....

Samples were collected for lab testing on 30.05.2021 vide order no. D433785. Received only partial report till date. Today is 05.06.2021 yet to receive complete report.Without the complete report Doctors are unable to diagnose and treat the patient. It's becoming difficult. We have been constantly following up with calls and mail but there is no response from pharm easy team....

Hi,

I have placed and order for lab test for my wife on 16-May-2021 and sample was collected on 18-May-2021, but for the reports the I have called n numbers of times finally I got 3 lab tests results and 1 report is pending I am calling to the customer they will simple say we will put your call on hold for a min and they will disconnect the call and they are not refunding the money. Please take a action on them sir.
Order...

They did not recive amount u have to pay again
Paid through mobiwik wallet payment id
Pe- [protected]d3906-1...

This is to bring to your notice that I have not received complete set of medicines against Order ID 31361608. Initially I thought that it will come in batches hence kept waiting, but to see that it is still not received.

Details of medicines in Order ID[protected]

1. Becasule strip of 20 - Qty 2
2. Amdepin 2.5 mg - Qty 2
3. Pregabid 20 mg Cap - Qty 2
4. Ascoril plus - Qty 1
5. Azee...

I have ordered 2 strips of olsar ch20 12.5 mg but they delivered 1strip of 12.5 mg and 1 strips of 6.25 mg .order no. Is M34114453...

We have ordered 6 strips of zincovit and 6 strips of doxt sl on May 5 th and we haven't received our order till now (28/5/21), and we have called to customer care so many times and they told us that they will deliver it soon but still they haven't delivered and it came tothe Destination point 5 days ago and still we havent got our order so when we have checked the status of order today it is showing as cancelled, I havent seen this much of...

I have placed a order of one touch select plus simple blood glucometer kit and 50 test strips and it was defective shows reading always higher then 300-400 so I have returned the product. Also when I received the product 10 free test strips are missing I have also mailed them regarding this. Now when i have returned the product they said we only receive 50 test strips not the whole kit even though I have returned both the items. And they...

I was ordered a medicine and the bill amount is 1375.71, delivery boy is charged 1400/- Rupees and I call the delivery boy he not gave me proper answer. Some times delivery boys not getting the medicine in to my home, he is telling come and packup at road.
Today delivery boy name is R BALAKRISHNA....

Dear Sir/Madam,

I had ordered the medicines as per the attached invoice.

The 'ROZALET 20' was ordered as CAPSULES, but supplied Tablets to me on 19.05.2021. I have some physical problems consuming Tablets.

Earlier also it happened and I had returned Tablets. I asked the delivery boy why this same thing is repeating every time and he had mentioned that it is probably due to the problem of 'Barcode'....

I placed an order for Beurer pulse oximeter from PharmEasy on 12th of May worth INR 2492.

The shocking part is that I received an empty box of Beurer oximeter on 13th of May which was properly sealed. My order no. is #M32815474.

I tried to follow up with PharmEasy on the same multiple times but received the same response saying that since package was properly sealed & dispatched from the warehouse, they cannot...

Please do not order anything from this App. I ordered my medicines on 9 th May 2021 and even after 2 weeks i am still following up with their customer care and no particular response is being given. They are not even refunding my amount. My oder if is M32600156.

Please refund my amount ....

I ordered for an oxymeter (Accusure Fingertip) worth INR 2258.13 in Pharmeasy aap on 13th may and it was delivered on 14th May. Surprisingly, This product stopped working after 3 days.

When I contacted customer care of Pharmeasy and dropped email, they said that they can't return/replace the faulty kit as it is more than 2 days.

I am really disappointed for buying a faulty kit by spending my hard earned money...

This is regarding my PharmEasy order number M32520212 which was delivered on 17 May. I received some damaged items in the order and raised a complaint from the app (complaint number 8412273). However, I did not receive any replies and my ticket was closed.

This consumer complaint is not regarding the damaged items, but the fact that my ticket was closed without being resolved. I want PharmEasy to reopen the ticket, and then...

Trying to reach customer care and everytime they are saying the same thing that they will escalate. But no progress made regarding my order M31836730

It was suppose to be delivered by 4th May and till now no response. Very bad service and very disappointed. They are dealing with medicines and the patient is 65+ year old senior citizen. They need to take it seriously...