PharmEasy Complaints & Reviews

This app and the customer service is the worst I have experienced..Booked some tests...the phlebo was not trained to draw blood samples...he put my blood into my husband's Vial and his into mine...I did not receive my reports even after a month now...I have called around 20 times since then...they will just disconnect the phone on your face..Pharmeasy guys I hope u guys face the same kind of harrassment when somebody in your family is sick and you need urgent medical services.u guys are pathetic
Order IS ld D431766

I have been receiving too many messages (Text messages) on my mobile lately from PharmEasy about products and offers.
I don't wish to receive any promotional text messages from PharmEasy anymore. Kindly unsubscribe me from the list.
I have written about 10 emails to customer care and also cc-ed to [protected]@pharmeasy.in But no one has helped me, nor responded....

I had placed an order on pharmeasy with ordered M33550454 pulseoxymeter placed on 22/05/21 delivered on 23/05/21 since it was a damaged product placed a return request and was picked on the same day I have been following with them they are not processing my refund today we are 14/06/2021 still they are giving excuses

My return order was picked on 23may2021 pulseoxymeter damaged product have not got the refund

My Order ID M33935414 Received wrong medicines on 03/06/2021, then I spoke to support team they arranged pick up for the same, on 05/06/2021 Ecom Expess pickup my medicines with AWB No.[protected]. Again I spoke pharmeasy support team they said refund will be issued within 5 days after pick up, today is 14/06/2021 still not received any refund. My Refund amount is Rs.1243/-.

Order Number: M33909941
Delivered on 31st May 2021.
Received Wrong medicine of # quantities in ONE item, when tried to raise return for the wrongly sent medicine by default the quantity came as 1 which i did not notice but had to send 3 quantities.
So called customer service on 31st of May itself and they adviced refuse to return the product and the return request will be enabled again in 24 hrs. I did the same by refusing...

JADHAV CHEMIST from PharmEasy delivers a tampered pack of medicine in which tablets are coming out of the strip. I have complained for this 10 days ago. But company refuse to give me a refund for this.

I think I have paid for a fresh medicine, not a Waste product.
So I want my refund back.

Order ID: M33974090

Hello,

Ref: Codliver oil 100 CAPSULES order# 34625410

I had placed the order for Seven seas cod liver oil on 5th June 2021.
However, I received an alternate product CODVEL in damaged condition.
Reached out to Pharmeasy customer care but they are unable to help.

Please find attached the pics for your reference and help me in getting the refund from Pharmeasy.

Let me know, if you need any more info.

Thanks,
Kalyan
[protected]

This is Mohammed Sohail, I want to raise an issue that I am phasing with pharmaeasy they are been very irresponsible at this pandemic time. We have placed an order for a diagnostic test on 31.05.2021 they confirmed the order and said the assistant would come on 01.06.2021 morning 7am we placed the order with the help of the call center but even that was not done properly, the tests which we didn't ask they have added antibody test in the list of the test. 01.06.2021 when the assistant arrived they told us that these are the tests to be done and we said the antibody test we didn't add and that took a very long time as we need to talk to the call center and had to remove the test. And the assistant drew the blood of two patients and he left and he called us in the evening and told us to pay 1500/ each and we booked the diagnostic test for 900/ and we spoke about this in the morning and confirmed then to remove the antibody test. They don't have any proper coordination between them and this took two days longer to resolve the problem of payment. after two days they have givens us the link for payment on 3.06.2021 and we done the payment. One report was submitted on 5.06.2021 and the other report is not yet submitted till date 10.06.2021 and if we called about the reports none are responding properly and not having proper reasoning they are just saying we don't know about the report. and all the information given is wrong they have drawn the blood on 01.06.2021 but showing it as 02.06.2021. now, how can I trust the report how efficient it is.
Please don't Trust on pharmeasy.

Dear sir,
We have booked a medicine on dated 26/05/21 through order no. M33741795 & pay full bill amount by Amazon pay at the time of booking .
After that we have received the medicine through COD bill on 30/05/21 .We have paid the said amount by CASH to delivery boy after confirmation of your customer care executive . Your customer care executive said that your amazon pay amount will refund you within 48 hours .
We have called many times to your customer care & every times they said always that your payment will receive you within 48 hours.
We are waiting 48 hours for last 10 days but still did not receive any response from your side .
This type of negligence is not suit for your company as it is a reputed company .
Please look into my concern for payment and request to refund my one payment as soon as possible .
waiting for your swift response .
COD bill attached for your ready reference ...
Thanking you.
Best RegardsMukesh kumar[protected]

I have placed an order on PharmEasy app on 13.05.2021.
Not delivered till now. It was dispatched on 14.05.2021 & last update was shown in APP on 25.05.2021.

Everytime I have callled customer care they said have to wait 24-48 hours for any update but all are in vein.

Moreover they had credited 50 Rs in my wallet & my order was prepaid. I have already paid 1004 Rs.

Very pathetic & irritating service by PharmEasy.

Mail 1:

From: Nitiraj Chudasama
Sent: 06 June 2021 14:46
To: [protected]@pharmeasy.in; [protected]@gmail.com; [protected]@pharmeasy.in; [protected]@pharmeasy.in
Subject: Serious Complaint on Wrong Supply & Subsequent Harrasment
Importance: High

Dear Office Bearers at Pharmeasy,

I have been Pharmeasy & Medlife customer since inception & I thought with expansion customer delight will increase but it is the opposite after your medlife takeover,

I ordered medicine from my mobile no [protected] online account with Order Id 34650097 invoice no C[protected] dr 6/6/2021 the item 1 in order and as billed is Ultra D3 10k strip of 30 while supply received is 1k strip of 30 when went tried to return it says non returnable which is ridiculous as per online sales guidelines so further I call your customer care the recorded conversation speaks of total customer unfriendly approach of your company instead of immediate resolution & refund the lady says we will take complaint & look into it what non sense is this u waste customers time money and then want to harass him not acceptable in today's India as an awakened citizen knowing my legal rights & Online medicine sales rules & guidelines I will pursue this matter at all levels & platforms to stop this customer cheating & harassment & demand full refund of the invoice as compensation without any delaying techniques whatsoever,

Attached Screenshot of Invoice and Call recording for your ready reference and arrange Full refund as compensation for waste of my time and energy in pursuing an unjust deed of your company and confirm the same by return mail,

Regards,

Nitirajsinh Chudasama
Mobile No.[protected] / [protected]

Mail 2:

From: Nitiraj Chudasama
Sent: 07 June 2021 15:45
To: [protected]@pharmeasy.in; PharmEasy; [protected]@gmail.com; [protected]@pharmeasy.in; [protected]@pharmeasy.in
Subject: FW: Serious Complaint on Wrong Supply & Subsequent Harassment Refund Compensation Pending REMINDER 1
Importance: High

Dear Office [protected]@Pharmeasy,

REMINDER 1, As usual the attached Recording of your Customer Dis-care Executive who did not pass the line to Senior Supervisor giving the lame Excuse that line is not getting transferred first telling me I am transferring then this lame Excuse and Let me tell you this is the Standard Procedure of Your Customer Dis-care Team to Fool around with Loyal Customers like me and they are ensuring by this Acts the Demise of your company in Long term basis,

Any way My Serious Concerns and Refund with Compensation Remains Unaddressed so I will be Sending 10 Reminders and after that will file Landmark Legal Suit against your Company will all expenses and Relevant Compensation to be recovered from your Company accordingly,

The Trail Mail contains all the Details of my Very Serious Complaint for your ready reference and perusal for Necessary Immediate Resolution without any further delay whatsoever,

Regards,

Nitirajsinh Chudasama
Mobile No.[protected] / [protected]

Mail 3:
From: Nitiraj Chudasama
Sent: 08 June 2021 21:50
To: [protected]@sansad.nic.in; [protected]@nic.in ; helpdesk.[protected]@cdsco.nic.in ; [protected]@cdsco.nic.in; [protected]@cdsco.nic.in; [protected]@cdsco.nic.in; [protected]@cdsco.nic.in
Cc: PharmEasy; [protected]@pharmeasy.in; [protected]@gmail.com; [protected]@pharmeasy.in; [protected]@pharmeasy.in
Subject: FW: Serious Complaint on Wrong Supply & Subsequent Harassment Refund Compensation Pending REMINDER 2 (CDSO & PMO)Please take Immediate Action
Importance: High

Dear Respected Prime Minister of India & Office Bearers at CDSO,

Attached trail mail speaks lot of How Online Pharma Retailer Pharmeasy is taking Customers to Ride and they have NO FEAR as they think there is no controlling Body so they can fool around and cheat customers at Will but it is time to Prove this Law Breakers and Violators a Lesson so that they will never again Dare to Cheat an Proud Educated Law Abiding Citizen of India and I demand that Your action should be So Punitive that none of the Other Operators ever dare to take Indian Customers for an Ride,

I am Pointwise explaining with all the Evidences of Open Loot and Cheating by Pharmeasy and they have the Guts to Ignore my genuine Greivanyance as they think nothing will happen but they are in an fantasy world because I am an Awakened Citizen of Modern India and an Ardent Follower of Our Great Visionary Prime Minister our Very Own Shri Narendrabhai Modi and I am Proud that My PM also is from My City Ahmedabad and Belongs to Great State of Gujarat which makes me Proud and Fearless Indian giving me the strength to fight all the Injustice with Vigour and Not let Falsehood Prevail at any Levels, The Details pointwise are:
1. I have been Online purchaser of Medicines from the Platforms like Medlife, Pharmeasy, Netmeds and Dhani and well versed with Rules of Purchase & Return
2. All Medicines Purchased Online have an Window with certain Time Frame of Returns if the Customer Desires so after receiving the Medicines
3. In this Case I have Ordered Vitamin D3 Ultra 10k Strength and Pharmeasy has billed the Same as per Invoice attached but the Actual Medicine received is of 1k Strength so Clear case of Wrong Medicine Supplied and when I go on the App to Return it there they mention this Medicine is Non Returnable which is 1st Violation of Law on Online Pharmacy Sales as there has to be an certain time frame of Return but in this case it is not Just Return it is Wrong Medicine which as to be taken back as per the Law and this is an Legal Right of the Customer
4. Calling Customer Dis-care of this Company which is an BIG SHAM is Proved by the Attached Call Recording Clip attached for your Ready Reference
5. After 2 Reminders to the Pharmeasy Mail Ids including of their Top Brass this Hardened Customer Harassers are trying to ignore my Grievance thinking that I will forget or get tired by following up within few days but here they are on the Wrong Foot as I am an customer who will not leave the Matter till Justice is Procured and Full Refund and Compensation is Received with Punitive action against this Defaulters which is an Must
6. I Would Request Honourable Prime Minister and All the Office Bearers to immediately Withdraw the Licence from Pharmeasy stop this Law breaking company from Acquiring Medlife as if this Law breakers are allowed to grow bigger they will be more Fearless in their Unfair Deeds and Practices

I as an Law Abiding Citizen have attached all the Evidences o[censored]nfair Deed and Practices which can be termed as Cheating with this Mail and I am Requesting Very Strict Stringent Action Against this Defaulter Pharmeasy on Most Immediate basis as my Next Action will be the Final Pillar of Democracy and Justice the Judiciary but I think that a Law Abiding Citizen’s Interest have to be taken care by the Controlling Body of Online Pharmacy Retailers in India i.e.CDSO,

Regards,

Nitirajsinh Chudasama
Mobile No.[protected] / [protected]

Mail 4 Today :

Dear Office Bearers @ Pharmeasy,

REMINDER 3, All Records being registered for Legal Suit which will be initiated after 10 Reminders as already mentioned in the trail mails, Keep acting like Kumbhkarans but I assure you that as an Law Abiding and Awakened Citizen of India you all are in for a Huge Shock when the Honourable Court of India takes the Most Stringent Punitive action against a Defaulting Company like yours and this will be ensured by Undersigned,

Regards,

Nitirajsinh Chudasama
Mobile No.[protected] / [protected]

Dear concern,

I'm complaining here because after following up regularly since last 10 days I'm not getting any response from PharmEasy. I booked few tests from PharmEasy, sample was collected on 30th May 2021 and I received my report on 31st may, which was not same which I booked.
I received the report of test TORCH IGG but I booked TORCH 4 IGM.
I need to consult my doctor regarding this but I'm unable to because of wrong report. This test is prescribed during pregnancy to check the risk factor o[censored]nborn baby. But PharmEasy team is not taking it serious. It's about someone's health.
I really hope that after this complaint I may get the correct report of my test or they will take my blood sample for the same test.

I'm attaching the screenshot of Incorrect report. (TORCH 4 IGG)

Thanks
Shefali
[protected]

It has been a devastating and frustating experience with PharmEasy who call themselves a one-stop online medical platform in India.

This all started when I ordered medicines online from PharmEasy app bearing order numbers “M34003638" & "M34127735” for my old parents - both the order payments have been done via the app "Prepaid / In advance".

The expected delivery date for the 1st order “M34003638" was between 31st May 2021- 2nd June2021. And the expected delivery date for the 2nd order "M34127735” was between 2nd June 2021 - 4th June 2021.

I am writing this testimony today dated 8 June 2021 AND the height goes that I HAVE NOT YET received both my orders :)

The interesting part during these "harrassing and torturous" days was the false committment that I received from the PharmEasy Customer care executives - both Junior and Senior executives that I will get my orders in next 24 hours. The Next 24 hours have never come until this time when I am writing this testimony.

From past 1 week I have been religiously trying to take a follow-up on the delivery of the ordered medicines EVERYDAY by calling the PharmEasy Customer care executives on their helpline number [protected] and on each occasion I was informed that I will receive the delivery soon.

I had also raised my grievance on twitter by tagging @dharmilsheth88 and @pharmeasyapp (https://twitter.com/amitjpatole/status/[protected] but till date I havent received a single response.

This is my "harassing & torturous" experience with PharmEasy online medical platform. Take care !

I have ordered similac formula powder stage 1 for my baby my order no M33761115 .My actual order delivery date 29th may. Everyday postponing my delivery one day. Now the delivery date as mentioned on 8th june. Kindly deliver my order before 8th june otherwise cancel my order refund amout to my source account....

Samples were collected for lab testing on 30.05.2021 vide order no. D433785. Received only partial report till date. Today is 05.06.2021 yet to receive complete report.Without the complete report Doctors are unable to diagnose and treat the patient. It's becoming difficult. We have been constantly following up with calls and mail but there is no response from pharm easy team.

Hi,

I have placed and order for lab test for my wife on 16-May-2021 and sample was collected on 18-May-2021, but for the reports the I have called n numbers of times finally I got 3 lab tests results and 1 report is pending I am calling to the customer they will simple say we will put your call on hold for a min and they will disconnect the call and they are not refunding the money. Please take a action on them sir.
Order id8681742

They did not recive amount u have to pay again
Paid through mobiwik wallet payment id
Pe- [protected]d3906-1

This is to bring to your notice that I have not received complete set of medicines against Order ID 31361608. Initially I thought that it will come in batches hence kept waiting, but to see that it is still not received.

Details of medicines in Order ID[protected]

1. Becasule strip of 20 - Qty 2
2. Amdepin 2.5 mg - Qty 2
3. Pregabid 20 mg Cap - Qty 2
4. Ascoril plus - Qty 1
5. Azee 500 mg strip of 3 tab - Qty 5
6. Rabifast DSR - Qty 2
7. Dolo 650 mg - Qty 2

Received Medicines
1. Levocet M - Qty 2 ???
2. Ascoril syrup

I had uploaded prescription for my sister in Law Ms. Nandini Gupta and received call from your Doctor to verify too. I was billed for Rs. 1, 078/- which i paid online instantly. Kindly let me know where are my medicines and why Levocet M has been sent when it was not mentioned in my Order placed on you.

Moreover, now none of your executive ask for the PIN No. sent on Registered Mobile No.; hence there is no authentication of delivery. I have been regular customer of NetMed but never ever faced such issue. This is really disgusting and upsetting. Being a Pharmacy company, you should know importance of reaching medicines in time. I had to order these medicines from the local pharmacist against full payment and risking myself in these Pandemic times amid so many people.
I have sent complaint with $ Reminders to your customercare with CC to Grievance officer, But till date no response.

I have ordered 2 strips of olsar ch20 12.5 mg but they delivered 1strip of 12.5 mg and 1 strips of 6.25 mg .order no. Is M34114453