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PharmEasy Complaints & Reviews

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Updated: Jan 30, 2025
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PharmEasy reviews & complaints page 16

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I had ordered medicines worth about rs 3000/- in the last week of may and the delivery happened on 25th may. This order is regularly happening for about an year and just on 8th june my doctor suggested me to stop 2 medicines and suggested me to take another medicine. Hence i am requesting pharmeasy since last week to replace these with new medicines, but they are refusing to listen to my request. Medicines are not ordered for fun and when...
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REET parekh
Jun 15, 2020
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Wrong medicine

We have received a medicine named eritel 40mg trio inspite of ordering eritel 40 mg on 7 may we contacted to your staff on 15 june as we had opened the packet today kindly change the medicine as it is worthless to us and we know it's been a month but right now only we had the use so we opened it please kindly change it as your company's fault in bill you had mentioned the correct name but the medicine was different...
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navin goyal
from Chennai, Tamil Nadu
Jun 15, 2020
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I have raised complaint one month ago still it is not solved

Hi, my registered mobile number is [protected]. I have placed some order using gr20 where i was supposed to get grofers coupon. I got the coupon but it was not working on grofers app. When i contacted them they are telling to contact grofers. When i contacted grofers they told to contact pharmeasy as they provided the coupon. I have raised complaint one month ago still it is not solved....
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Pranav Purani
Jun 7, 2020
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i am complaint about accu chek product

Address: B-1/86, Shivanjali Society, Behind Yash Complex, Gotri Road, Vadodara, 390021

My order i'd is m19547367 and i am order accucheck glucometer with 25 strips but i am only received 25 strips. This 25 strips are packing is not property and this seal are broken. So, accurate reading is not take by this strip. Thus, i am contacting with customer care executive but they are misbehaving with me and don't give my refund. I want my refund in my bank account....
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Mananbir Singh
Jun 7, 2020
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not delivering medicine

Hi
I ordered an medicine on 24th may and delivery was on 31 may but for first 2 times their delivery boy just canceled delivery and marked for self collect without even calling me or trying to deliver and then their delivery boy told me that tell the company but i not going to deliver medicine. I have contacted support twice on their website but no help. I am also attaching recording of delivery boy....
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Debasis2010
from Chennai, Tamil Nadu
Jun 5, 2020
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broken seal accu-chek glucometer

Address: PharmEasy HQ, Lal BahadurShastri Marg, Ghatkopar (W), E - Shape Building, 1st floor Ashok Silk Mills Compound, 202, Mumbai

Dear sir,

I have ordered accu-check glucometer on 04-jun-2020 & paid only line, & the product delivered by pharmeasy on 05-jun-2020.

After open the wrap of "pharmeasy" found the box seal is broken & somebody tampered it as well, hence immediately i have called to the customer care that to exchange this product, because at the time of accepting the product from medicine store "i. E. Jadhav chemist - bhandup"...
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mour
Jun 1, 2020
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Delay in delivery of medicine

Order id m19570922.
Committed delivery date was 31 may and then you change it 1 june and again there is no sign of delivery.. No customer support at all, no response to email..

Payment is done in advance.
Medicine is critical and needs urgently...
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bnaga
May 21, 2020
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Incorrect medicine sent to me

I had placed an order for 4 strips of a medicine called kombiglyze xr 5/1000mg. Out of the 4, 3 were correct but the 4th strip was xigduo xr 10mg/500mg which is not what i ordered and paid for.

I called pharmeasy on the 21st of may 2020 and asked for this to be replaced with the correct medicine as pharmeasy had committed a mistake in sending me a wrong medicine. I was told by their customer care representative that i could...
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Prashant9135
May 20, 2020
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Pharmeasy refund not transfer

Address: Tripolia patna
Website: 800007

Company name-pharmeasy madicin delivery castamber number-[protected]
Oder no - m18603920
Awb no[protected]
I spoke to cancel the delivery boy order. But the delivery boy took the otp of order delivery from me. The money was paid online.16 days have passed, i have not received my refund. Please help me get my refund....
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neil trinidade
May 10, 2020
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most pathetic service (never ever order)

One of the most pathetic online services ever😡
I placed an order for medicines online on 4th may and was assured delivery by 6th may today is 10th may and order status was still showing as sent to warehouse.
I had to finally cancel the order.
I have never seen such a useless, toothless and helpless customer care service. They have no clue, no manners and no idea what they are doing.
The kept mentioning it's...
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Dipti18
May 8, 2020
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no return

I have ordered medicine from Medicine App Pharmaeasy

At first due to their mistake I received medicine late so I have purchased medicine from local medicine shop.Later Pharmeasy delivered to me without any information.As medicine was for one time use I wanted to return

Second time by mistake I have ordered different medicine so I wanted to return that as well

But now they are not expecting any...
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Anumita Mukherji
May 3, 2020
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medical services

Website: www.pharmeasy.com

In short they are robbers using the current situation. I was a regular customer ordering around rs 2000 medicine every month for my diabetes. Recently my medicine were changed by my doctor. So tried returning them but they refused to return or replace my medicine. Rude staff. Rude Customer service. Worst experience ever......
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Address: derabassi

Online pharmacy companies are doing fraud & playing with the people's life.

I ordered medicine on 28 march. They accepted my order with payment & sent me order confirmation message with the delivery date of 6 april.
Again on 6 april they sent message of order confirmation with the delay delivery date of 14april. Then on 14 april they sent message of delivery of order to me without any actual delivery.

From...
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Hiteshpatidar
Apr 23, 2020
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not delivering medicines

Website: pharmeasy.in

I ordered medicines on 10th April and it was to be delivered before 17 April. The shipment reached nearest destination on 17th April. But the delivery officials denied delivery.
Medicines are important and I waited for 2 weeks but they just betrayed me after taking my money.
They are playing with customers in these tough times....
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Imran Varshani
Apr 22, 2020
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refund towards wrong product

Pharmeasyapp
Zero rating for customer service and return policy against wrong product.

Order number- M18041677

Ordered - Onetouch select plus strip
Received - One touch select strip..

Need refund....
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Website: Pharmeasy.in

Online pharmacy companies are doing fraud & playing with the people's life.

I ordered medicine on 11 april. They accepted my order with payment & sent me order confirmation message with the delivery date of 24 april. Again on 19 april they sent message of order confirmation with the delay delivery date of 25 april. Then on 20 april they sent message of delay delivery after 30 april.

They didn't have any stock...
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sayed ebrahim Basha
Apr 21, 2020
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damaged product

Address: Trombay Mumbai 88
Website: pharmeasy.in

I had purchased some medicine from pharmeasy.in, they had delivered it damage & delivery guy confirm after the payment done it will refund the money for damage medicine. Then i make a call to pharmeasy they told there is no refund or exchange policy for them.
They had delivered the item damage & not exchanging & refunding the product is completely not acceptable....
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Sai Varma5
Apr 17, 2020
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received wrong medicines

Website: pharmeasy.in

I have placed two orders in pharmeasy on april 9th & april 13 and both the orders got delivered today. I have ordered 4 ointments (2 ointment per order) and i got 4 lotions. How can both the orders will be wrong? I need an immediate resolution for this either send those ointments back by taking these lotions or else refund the money back. And when i spoke to the customer care they were speaking very rudely this is not the right way of treating...
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Rajharwani
Apr 15, 2020
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non delivery of essential medicine

Website: Pharmeasy . Its an application based company.

I had placed a successful order of essential medicines via app on 12 april. The medicines were in stock as on that date. At this time while we are all under the covid 19 lock down, on 15 april i receive a message saying the medicine is out of stock and cannot be delivered. On my phone call to the help line number, i was not given any assurance. Upon my repeated request to fulfil the order they were non confirming. They failed to answer as...
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Santkumar khandelwal
Apr 14, 2020
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medicine order not delivered after dispatch

Address: Jadhav Chemist, B-15, Shree Krishna Wollen Mills Componds,LBS Marg, Bhandup West, Mumbai-400078
Website: www.consumercomplaints.in

I ordered the medicine from pharmacy app. The medicines were shown to be delivered at 14 April but when the date appear the the delivery date of the medicine get delayed to 16 April. This shows that the delivery of medicines ordered is not taken seriously. Intentionally they are not taking serious care towards the patient. After this happened I directly call to the customer care of the pharmeasy. the person providing service to the customer...
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