PharmEasy Complaints & Reviews

Pharmeasy cheated me!! My husband ordered medicine for me during my pregnancy and all the bills have my husband’s name on it even though i am the patient and we have submitted doctors prescription with every order. Now when i am claiming those bills from my insurance they are rejecting all stating patients name is not there. We requested then to put patients name in all those bills they denied, then we requested them to provide us with a letter stating that those bills are for patient name and it is flaw in their system which generated account holder name in bills that also they denied. Now i have a huge loss of more than rs60, 000 that insurance company would have paid to me as a part of prenatal maternity coverage. Pharmeasy is a fraud company and doesn’t value customers genuine issues!! I will definitely go to customercourt and spread across media about the flaw and how you cheated us, i am sure many others like me would face this issue. Any pharmacy you go gives bill in patient name.in whole world you are the only one who gives bill in account holder name, why you ask to upload prescription when you do not use the details?

I give below my mails with pharmeasy customer care which refuses to investigate missing medicines not contact their supplier.

Hello yasir,

This is not acceptable and against all norms!
Simply saying my complaint was made after 48 hours limit is not ethical.
On the other hand, i receive an automated mail from you that due to covid-19 situation, response from customer-care will be delayed by 48-72 hours. This means you can bend the rules to your benefit and when a client tells you that the box could not be opened within 48 hours due the same very reason, your team thinks otherwise. This is a shame.
I demand that at least the supplier should be contacted by you to verify if by chance the missing medicines are inadvertently left behind at their end. These could now still be dispatched and then the matter is resolved!

The invoice shows the supplier as:
Axelia pharmacy, shop no-146, ground floor, sindhi colony, banipark, jaipur.

Needless to say, if i continue to get negative response from you, i will be forced to post all the correspondence on facebook and circulate also on whatsapp to the elite group of people i know who buy from pharmeasy. Please see my past record of how many medicines are bought by me regularly.

Best regards,

Kishore

Hi kishore,

Greetings from pharmeasy!

I am sorry to know that medicines are missing from your order. Please note, the issue regarding missing medicine needs to be highlighted within 48 hours of the order being delivered.

I see that your order #19794337 was delivered on 13th june 2020 at 2:16 pm and we have not received any complaint within the given timeline. Hence, i am unable comply with your request at this stage.

Kindly accept our sincere apologies for the inconvenience caused. For any further assistance, please reach out to us through our support channels, on the app or website listed in the "need help" section.

Thank you for being a pharmeasy customer. Have a great time ahead!

Regards,
Yasir

5592881:940417

On 23rd May we have ordered ceratin medicine. As per PharmEasy policy we can return the medicine within 30 days. On 17th June doctor has changed prescription for one medicine and when we tried to return it was denied.

I spoke with customer care wrote mail and they are excusing that during lockdown time they had changed policy for 10 days return.

Change was never communicated neither on invoice. 30 days return is standard policy of PharmEasy.

During ordering and now under FQA same policy is there.

They has to accept the return.

I have received the damaged medicine. When i had call the customer care and complaint that why you are sending in ploybag why not in cartoon box. This is happening many times. Still problem not solved. Why you are giving this type of services again & again

I had ordered medicines worth about rs 3000/- in the last week of may and the delivery happened on 25th may. This order is regularly happening for about an year and just on 8th june my doctor suggested me to stop 2 medicines and suggested me to take another medicine. Hence i am requesting pharmeasy since last week to replace these with new medicines, but they are refusing to listen to my request. Medicines are not ordered for fun and when doctors prescribe we order and have the medicines. Now my doctor asking me to change, so i cannot do anything but to replace these. Even local chemist shop returns the medicines if barcode and the strip is unused. I want to replace 3 strips each of ln bloc 20 mg and janumet. Bothe these medicines barcode is intact and none of the strips are used. Please look into the matter and help me resolve this issue. These medicines are worth 1500/- and it will just be wasted.

We have received a medicine named eritel 40mg trio inspite of ordering eritel 40 mg on 7 may we contacted to your staff on 15 june as we had opened the packet today kindly change the medicine as it is worthless to us and we know it's been a month but right now only we had the use so we opened it please kindly change it as your company's fault in bill you had mentioned the correct name but the medicine was different

Hi, my registered mobile number is [protected]. I have placed some order using gr20 where i was supposed to get grofers coupon. I got the coupon but it was not working on grofers app. When i contacted them they are telling to contact grofers. When i contacted grofers they told to contact pharmeasy as they provided the coupon. I have raised complaint one month ago still it is not solved.

My order i'd is m19547367 and i am order accucheck glucometer with 25 strips but i am only received 25 strips. This 25 strips are packing is not property and this seal are broken. So, accurate reading is not take by this strip. Thus, i am contacting with customer care executive but they are misbehaving with me and don't give my refund. I want my refund in my bank account.

Hi
I ordered an medicine on 24th may and delivery was on 31 may but for first 2 times their delivery boy just canceled delivery and marked for self collect without even calling me or trying to deliver and then their delivery boy told me that tell the company but i not going to deliver medicine. I have contacted support twice on their website but no help. I am also attaching recording of delivery boy.

Dear sir,

I have ordered accu-check glucometer on 04-jun-2020 & paid only line, & the product delivered by pharmeasy on 05-jun-2020.

After open the wrap of "pharmeasy" found the box seal is broken & somebody tampered it as well, hence immediately i have called to the customer care that to exchange this product, because at the time of accepting the product from medicine store "i. E. Jadhav chemist - bhandup" by "pharmeasy" person should have checked but which was not done.

And, now when i have discussed customer care executive ms. Jahnavi-s, jaison_james, they said they will arrange to deliver one more same product but i have to pay for that as well. And after returning the damage product which was delivered previously if chemist will agree then only "pharmeasy" will return my money which i have paid before.

In this context when i asked as this entire issue from "pharmeasy", they said this is their policy. They will collect to faulty product within 7 days & again after 5 days refund process will initiate.

Till that time pharmeasy keep the customer money & taking benefit of the interest, again there is no assurance that customer will get the fresh product in 2nd time which again they have paid, so the rotation keeps going on continuously & customer getting harassed, where as no fault from customer side, which was also agreed by the above customer care executive.

Please try to solve this issue.

Order id m19570922.
Committed delivery date was 31 may and then you change it 1 june and again there is no sign of delivery.. No customer support at all, no response to email..

Payment is done in advance.
Medicine is critical and needs urgently

I had placed an order for 4 strips of a medicine called kombiglyze xr 5/1000mg. Out of the 4, 3 were correct but the 4th strip was xigduo xr 10mg/500mg which is not what i ordered and paid for.

I called pharmeasy on the 21st of may 2020 and asked for this to be replaced with the correct medicine as pharmeasy had committed a mistake in sending me a wrong medicine. I was told by their customer care representative that i could not return the product. I told them that i was not returning a product but was asking them to give me the medicine that i had ordered for. The customer care person was adamant in saying that it cannot be returned.

I expect pharmeasy to own up their mistake and replace the incorrect medicine with the correct medicine i ordered.

My order number is m18954812.

Company name-pharmeasy madicin delivery castamber number-[protected]
Oder no - m18603920
Awb no[protected]
I spoke to cancel the delivery boy order. But the delivery boy took the otp of order delivery from me. The money was paid online.16 days have passed, i have not received my refund. Please help me get my refund.

One of the most pathetic online services ever😡
I placed an order for medicines online on 4th may and was assured delivery by 6th may today is 10th may and order status was still showing as sent to warehouse.
I had to finally cancel the order.
I have never seen such a useless, toothless and helpless customer care service. They have no clue, no manners and no idea what they are doing.
The kept mentioning it's operational delay and procurement is taking time from their equally pathetic partner medical 'jadhav medical' from bhandup, mumbai.
While booking online, all medicine were showing status as 'in stock', now they are saying they don't maintain inventory and the medical partner is procuring medicine.
There should be some value add from pharmeasy, while booking they should ensure the medicines are available and in stock and only then confirm order and commit delivery.
It's not food or leisure items, it's a heathcare business they have ventured into and such delay could affect someone life... They are nothg more than a middleman with no value add. Even the so call free doctor consulting was so shaddy, that i doubt the person was even a doctor.
Only good thing i did is did not pay upfront and opted for a cash on delivery.

Highly not recommended 😡😡

I have ordered medicine from Medicine App Pharmaeasy

At first due to their mistake I received medicine late so I have purchased medicine from local medicine shop.Later Pharmeasy delivered to me without any information.As medicine was for one time use I wanted to return

Second time by mistake I have ordered different medicine so I wanted to return that as well

But now they are not expecting any return nor they are giving me my money back

They are delivering medicine properly in lockdown but not accepting return.

Kindly take action against them

Below are Order number

Order No: M17947195
Order No: M17448406

Also I have place new order : M18985333 to be delivered on 12 May.Even now I am requesting them to accept return by same channel as they are delivering.But they are not agreeing.

Kindly consider this on urgent basis

In short they are robbers using the current situation. I was a regular customer ordering around rs 2000 medicine every month for my diabetes. Recently my medicine were changed by my doctor. So tried returning them but they refused to return or replace my medicine. Rude staff. Rude Customer service. Worst experience ever...

Online pharmacy companies are doing fraud & playing with the people's life.

I ordered medicine on 28 march. They accepted my order with payment & sent me order confirmation message with the delivery date of 6 april.
Again on 6 april they sent message of order confirmation with the delay delivery date of 14april. Then on 14 april they sent message of delivery of order to me without any actual delivery.

From...

I ordered medicines on 10th April and it was to be delivered before 17 April. The shipment reached nearest destination on 17th April. But the delivery officials denied delivery.
Medicines are important and I waited for 2 weeks but they just betrayed me after taking my money.
They are playing with customers in these tough times.

Pharmeasyapp
Zero rating for customer service and return policy against wrong product.

Order number- M18041677

Ordered - Onetouch select plus strip
Received - One touch select strip..

Need refund.

Online pharmacy companies are doing fraud & playing with the people's life.

I ordered medicine on 11 april. They accepted my order with payment & sent me order confirmation message with the delivery date of 24 april. Again on 19 april they sent message of order confirmation with the delay delivery date of 25 april. Then on 20 april they sent message of delay delivery after 30 april.

They didn't have any stock nor delivery available on my pincode but still they accepted my order & misguiding us by postponing the delivery dates.

Then on 21 april they reject my order by saying medicine unavailable.

Is this a kind of fraud they are doing with the people.

I was waiting for the medicines & they were misguiding me.