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PharmEasy Complaints & Reviews

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Last updated Nov 8, 2023
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PharmEasy reviews & complaints page 16

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I had placed an order for 4 strips of a medicine called kombiglyze xr 5/1000mg. Out of the 4, 3 were correct but the 4th strip was xigduo xr 10mg/500mg which is not what i ordered and paid for.

I called pharmeasy on the 21st of may 2020 and asked for this to be replaced with the correct medicine as pharmeasy had committed a mistake in sending me a wrong medicine. I was told by their customer care representative that i could...
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Prashant9135
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Pharmeasy refund not transfer

Address:Tripolia patna
Website:800007

Company name-pharmeasy madicin delivery castamber number-[protected]
Oder no - m18603920
Awb no[protected]
I spoke to cancel the delivery boy order. But the delivery boy took the otp of order delivery from me. The money was paid online.16 days have passed, i have not received my refund. Please help me get my refund....
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neil trinidade
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most pathetic service (never ever order)

One of the most pathetic online services ever😡
I placed an order for medicines online on 4th may and was assured delivery by 6th may today is 10th may and order status was still showing as sent to warehouse.
I had to finally cancel the order.
I have never seen such a useless, toothless and helpless customer care service. They have no clue, no manners and no idea what they are doing.
The kept mentioning it's...
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Dipti18
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no return

I have ordered medicine from Medicine App Pharmaeasy

At first due to their mistake I received medicine late so I have purchased medicine from local medicine shop.Later Pharmeasy delivered to me without any information.As medicine was for one time use I wanted to return

Second time by mistake I have ordered different medicine so I wanted to return that as well

But now they are not expecting any...
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Anumita Mukherji
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medical services

Website:www.pharmeasy.com

In short they are robbers using the current situation. I was a regular customer ordering around rs 2000 medicine every month for my diabetes. Recently my medicine were changed by my doctor. So tried returning them but they refused to return or replace my medicine. Rude staff. Rude Customer service. Worst experience ever......
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Address:derabassi

Online pharmacy companies are doing fraud & playing with the people's life.

I ordered medicine on 28 march. They accepted my order with payment & sent me order confirmation message with the delivery date of 6 april.
Again on 6 april they sent message of order confirmation with the delay delivery date of 14april. Then on 14 april they sent message of delivery of order to me without any actual delivery.

From...
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Hiteshpatidar
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not delivering medicines

Website:pharmeasy.in

I ordered medicines on 10th April and it was to be delivered before 17 April. The shipment reached nearest destination on 17th April. But the delivery officials denied delivery.
Medicines are important and I waited for 2 weeks but they just betrayed me after taking my money.
They are playing with customers in these tough times....
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Imran Varshani
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refund towards wrong product

Pharmeasyapp
Zero rating for customer service and return policy against wrong product.

Order number- M18041677

Ordered - Onetouch select plus strip
Received - One touch select strip..

Need refund....
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Website:Pharmeasy.in

Online pharmacy companies are doing fraud & playing with the people's life.

I ordered medicine on 11 april. They accepted my order with payment & sent me order confirmation message with the delivery date of 24 april. Again on 19 april they sent message of order confirmation with the delay delivery date of 25 april. Then on 20 april they sent message of delay delivery after 30 april.

They didn't have any stock...
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S
sayed ebrahim Basha
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damaged product

Address:Trombay Mumbai 88
Website:pharmeasy.in

I had purchased some medicine from pharmeasy.in, they had delivered it damage & delivery guy confirm after the payment done it will refund the money for damage medicine. Then i make a call to pharmeasy they told there is no refund or exchange policy for them.
They had delivered the item damage & not exchanging & refunding the product is completely not acceptable....
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Sai Varma5
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received wrong medicines

Website:pharmeasy.in

I have placed two orders in pharmeasy on april 9th & april 13 and both the orders got delivered today. I have ordered 4 ointments (2 ointment per order) and i got 4 lotions. How can both the orders will be wrong? I need an immediate resolution for this either send those ointments back by taking these lotions or else refund the money back. And when i spoke to the customer care they were speaking very rudely this is not the right way of treating...
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Rajharwani
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non delivery of essential medicine

Website:Pharmeasy . Its an application based company.

I had placed a successful order of essential medicines via app on 12 april. The medicines were in stock as on that date. At this time while we are all under the covid 19 lock down, on 15 april i receive a message saying the medicine is out of stock and cannot be delivered. On my phone call to the help line number, i was not given any assurance. Upon my repeated request to fulfil the order they were non confirming. They failed to answer as...
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Santkumar khandelwal
Sep 26, 2021
This thread was updated on Sep 26, 2021
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medicine order not delivered after dispatch

Address:Jadhav Chemist, B-15, Shree Krishna Wollen Mills Componds,LBS Marg, Bhandup West, Mumbai-400078
Website:www.consumercomplaints.in

I ordered the medicine from pharmacy app. The medicines were shown to be delivered at 14 April but when the date appear the the delivery date of the medicine get delayed to 16 April. This shows that the delivery of medicines ordered is not taken seriously. Intentionally they are not taking serious care towards the patient. After this happened I directly call to the customer care of the pharmeasy. the person providing service to the customer...
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Dr Maninder Singh Arora
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delay in delivering sugar and blood pressure medicines

Address:India
Website:PharmEasy

Sir, i had booked an order of medicines on pharmeasy on 28th march. The order consists of some very important medicines of blood pressure and sugar. They gave me delivery date of 9th april, but i did not receive medicines on that date, when i launched complaint through email to the consumer care they gave me a new delivery date 11th april and on 11th april they gave me third delivery date 12th april when i called them today on 11th april...
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Address:OnI line
Website:pharmeasy.in

Our order was placed on march 30, 2020 for the regular medicines required by my father for his health and being ordered with pharmeasy for the past 36 months.

We understand that due to the lockdown situation things may get delayed.
This time around and keeping in mind the situation we have ordered the medicines atleast a week in advance.

The first delivery date committed to us was 3-4 days from 30th march....
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R
Ramakrishnan Raman
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not supplying medicine as per prescription

Address:MUMBAI

Pharmeasy mobile no.[protected] ORDER ID M17536916 I have intendented Amlodipine baselett
but they have send amlopine Even mty prescruption is amlodipine 5mg
further my medical prescription was for meclazide M but they have send mecalzide. Befor packing i noyiced the mistake and put email on there website.They told they are looking into the matter and yhere people will contact me with in 48 to 72 hour this was on 28/03. But till...
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Nilesh akhare
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medicine and payment

Website:Pharmeasy

Pharmeasy.in no delivery of ... I paid amount. ... They simply keep on saying false reasons that my medicines are in transit or some issue with delivery partner, etc.. I want to cancel my order but they don't let me to do so.. i want my payment back.. pl help.....
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Hi team,

Recently i have made a purchase of n-95 masks from mobile application know as pharmeasy. The merchant is provided either a different product faking it as n 95 as general public not much aware of the same or not to the quality standards. Now i reach out to return the product the product is been delisted and the product image is been removed and the product is not available for return/exchange.

This clearly...
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N
navin goyal
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

urgent extra amount charged in the name of emergency

Hi. I have order on pharmeasy app and my order id was m17521825. As usual i have opted for cash on delivery as i was not sure whether i will get all medicine or not. At the that time it was not showing that i have to pay rs 50 extra for cash on delivery order. When bill generated and delivery boy was out for delivery i have made payment online as i was sure i will get my order. Company has charged me rs 50 for cod option which i didnt utilised....
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PADMASRI D
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wrong medicine delivered to me

I ordered for a medicine few days back in pharmeasy app from chennai, tamilnadu. I ordered for 3 strips of a medicine. 2 strips i received were as per my request. But the third strip was incorrect. A wrong medicine was delivered to me. I called the call centre and spoke to karanjeet associate and sangeetha floor manager. I explained them the scenario and also told them that until i received the courier and opened it, i didnt know that the...
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