PharmEasy Complaints & Reviews

Trying hard to reach you on pharmeasy from last 2 days, but not getting any fruitful response by them.
I didn't get my order while it should be delivered on 14th Oct only not even they refunded my money.

Everyday they are assuring me that they will deliver my order but not getting it actually.
They are keep on asking Order No and mobile no. but doing nothing.

My mother have ordered medicine in pharmeasy and doctor told to discontinue the medicine.so she kept return for the one medicine and due to lack of knowledge and by default it is selected one and she gave 3 sheets of medicine to courier guy.And when got refund for only one sheet, I have called and raised a complaint and they said that they will refund for 3 sheets when they got confirmation that they received 3sheets and now they are telling that they won't refund and will not send the medicine back.worst service by pharmeasy.

Order ofabove 1699, but not received sanitiser bottles

I ordered medicines from pharmeasy on 23 sep and their delivery date was 27 sep but they were unable to deliver the order on time ...Then i waited for 4 days and raised a cancellation request on 2 Oct. But they are not responding and are not initiating my refund of Rs.975.
Please do something.
Order No. M23115426
Order Id . 23115426

Sir, My Order number:M22943745 My mobile number:[protected] I ordered medicine in pharmeasy on 18/09/2020.Since the medicines are in damage condition I returned it back to send. Pharmeasy received the my return medicine parcel on 29 Sep 2020.But till now not refunded my money. Even I requested them many times they didn't refund my money. They received the medicine also, money also. They cheated money Rs. 982.44.In Rs. 982.44 Rs. 150 I paid thorough waller cash and remaining Rs. 832.40 I paid through Amazon pay.I attached the Amazon pay transaction page. I Request you please take action immediately against pharmeasy to refund my money. Thank you

Not refunded
Grievance Details : Sir, My Order number:M22943745 My mobile number:[protected] I ordered medicine in pharmeasy on 18/09/2020.Since the medicines are in damage condition I returned it back to send. Pharmeasy received the my return medicine parcel on 29 Sep 2020.But till now not refunded my money. Even I requested them many times they didn't refund my money. They received the medicine also, money also. They cheated money Rs. 982.44.In Rs. 982.44 Rs. 150 I paid thorough waller cash and remaining Rs. 832.40 I paid through Amazon pay.I attached the Amazon pay transaction page. I Request you please take action immediately against pharmeasy to refund my money. Thank you

Dear team,

I had ordered the product kn 17 or 18 september 2020, but still product not deliver.
Delivery estimate showing on pharmeasy website 23 sept.

No one call me regarding this update.

Order id - m22955040
Register mob no - [protected]

I had ordered a products on 12 Sept, and deadline for delivery is 21 sept, it's shipped on 18 of Sept but after that it's not delivered on 18 Sept so I had do a reattempt on 19 Sept but after that I had contacted to customer care center at that place they had said it will deliver within 24-48 hrs but it is not reach till 26 sept, at certain times customer service advisor talks casually like bol, kya, it's seems how unprofessional they are, my order no is M22740417, kindly take necessary action against this as customer service do nothing useful

Online payment via website is very difficult, transactions are not conducted properly. False, incomplete and confusing messages are also sent!

I have ordered the medicines from pharmeasy on 13.09.2020 (Order no. M[protected] but on 19.09.2020 when i checked the status of tracking it was updated as "self collect by the customer." as i haven't received any call regarding the self collect, i immediately contacted pharmeasy for the support. I raised the issue with them on 19.09.2020. After that on 20.09.2020, i received a sms on my registered mobile no. From pharmeasy that my order has been delivered. As i haven't received the item, i again called them and for the last two days they are just investigating the issue. The medicines are very important. Mentally harassed for the last 3 days. Either deliver my courier to me immediately or refund the money with compensation of harassment faced by me.

Since 26th august last delivery date, the order from pharmeasy was not delivered, and ultimately in the end i decided to cancel the order and somehow i found the contact number of the negligent delivery service named xpressbees in osmanabad, and i urged them to return it, as they never took any effort to deliver for more than 10 days even after the delivery date was over..

The order number of pharmeasy - Order No: M21974151

This is my third complaint regarding this through your portal, and its been almost 20 to 30 complaints on the pharmeasy negligent customer care, i am out of options, and have no other choice than to register this in the cyber crime department if this doesn't get sorted.

I had ordered prynerve m 75 mg 12 strips vide my order no m22393722.
Wro g products including soap and cosmetics were delivered to me today.
I'm unable to return the order as there is no option.
The shipping address on the order in correct but the billing address is wrong.
Kindly send the medicines immediately and return the wrong products

Hello, i had ordered medicine from pharmeasy on 19th - 20th august, and the last date for delivery was 27th-28th, and since 26th the delivery service named xpressbees in Osmanabad 413501, which a extremely unprofessional and negligent record delivery service, they are notifying everyday that customer is not available, where as i am eagerly waiting for the medicine and the call from the delivery agent.. They are highly annoying, negligent and unprofessional.

The order id - M21974151

Courier ids -

Courier: XpressBees

Tracking ID: [protected]

ID: FL[protected]

Few days ago on 22.08.2020 i have placed and order. as common people do I have checked cart value and placed the order. but after placing the order and when the bill is generated the amount is varies and they are saying the wallet money cant be used . and I have checked medicine price before placing and after the bill generation. There is no sigle Rupee change visible. they are asking me to do payment and then after if they found issue they will check about this offer.is this the right way to fool customers. I do have faced this issues in their past order of airtel money cashback offer. nothing is recieved till now. my order ID M22039939.
so I request all of you please check cart value and value which is shown in invoice. and never expect any offers from this fraud company. they have wasted my 5 days for this problem .they don't value their customers time.loss of time and money.
for reference I am attaching the screenshot which I have taken before and after the bill generation.

Hello,

I ordered medicines online from Pharmeasy.in (order no M[protected] and one of the medicine received "Ramlok" strip is in a very bad condition or would say it is damaged all over that no one can imagine to use it, plz check pic for reference.

On contacting customer care got to know it is non refundable, i am totally shocked or felt cheated. In the name of non-refundable clause, does it mean they are selling garbage. Plz take the appropriate step to resolve my problem and either provide me new medicine or refund my money.

Thanks
Ashok Sati
[protected]

I frequently buying istamet 50/500 mg... They gave me istamet 50/1000 but in bill and on the label tablet strip they printed 50/500 mg... My brother taken the 50/1000 mg and immediately he had some allergies and also headache... I complained in pharmeasy... They saying that they will return ... What will my brother do with his health issue Now... I will submit proof below

My order id is 21731783 i order some medicine but we got some less quantity which is clopitab cv10 i ordered 6 strips but got 1strip
And dosin 8mg i ordered 5 strips but got 1strip
When i complain about this they say i found all item properly dispatch so we can't process your request
Pls help me sir
I want missing medicine or give me refund of missing medicine

My name is Aman Kumar Gautam and I am using the PharmEasy application on my mobile since long. A number of times I have ordered and received the medicines.
But this time I ordered some medicines for my mother and online paid the amount of Rs 995.28. The order No. is M21487352. The order was supposed to get delivered on 09/08/2020 but still I have not received the same. When I tracked the status it was showing that delivery boy failed to locate the address. It is pertinent to mention that on the same address I am receiving every item since long.

Order has urgent medicine which didn't available at my location. I order it online with prepaid payment but delivery service didn't call me for delivery and refused to reattempt again. Due to this patient suffered unnecessarily. Order status shows delivered but not received by me or anyone. So many times contacted with them but both Pharmeasy n Xpressbees courier service didn't sort out even after 10 days.
Order I'd 21187891

I received delivered empty bottle of lacoma pf eye drops priced rs. 299.00 after discount. I had raised ticket informing the matter and without any solution and discussion and without replacing the bottle or refunding value, they emailed me that your ticket is resolved by their support team. So, pharmeasy and its team has started cheating the helpless and poor customers. Is there any solution?