PharmEasy Complaints & Reviews

I frequently buying istamet 50/500 mg... They gave me istamet 50/1000 but in bill and on the label tablet strip they printed 50/500 mg... My brother taken the 50/1000 mg and immediately he had some allergies and also headache... I complained in pharmeasy... They saying that they will return ... What will my brother do with his health issue Now... I will submit proof below...

My order id is 21731783 i order some medicine but we got some less quantity which is clopitab cv10 i ordered 6 strips but got 1strip
And dosin 8mg i ordered 5 strips but got 1strip
When i complain about this they say i found all item properly dispatch so we can't process your request
Pls help me sir
I want missing medicine or give me refund of missing medicine...

My name is Aman Kumar Gautam and I am using the PharmEasy application on my mobile since long. A number of times I have ordered and received the medicines.
But this time I ordered some medicines for my mother and online paid the amount of Rs 995.28. The order No. is M21487352. The order was supposed to get delivered on 09/08/2020 but still I have not received the same. When I tracked the status it was showing that delivery boy failed...

Order has urgent medicine which didn't available at my location. I order it online with prepaid payment but delivery service didn't call me for delivery and refused to reattempt again. Due to this patient suffered unnecessarily. Order status shows delivered but not received by me or anyone. So many times contacted with them but both Pharmeasy n Xpressbees courier service didn't sort out even after 10 days.
Order I'd 21187891...

I received delivered empty bottle of lacoma pf eye drops priced rs. 299.00 after discount. I had raised ticket informing the matter and without any solution and discussion and without replacing the bottle or refunding value, they emailed me that your ticket is resolved by their support team. So, pharmeasy and its team has started cheating the helpless and poor customers. Is there any solution?...

My two orders no. M21522346, no: m21522346 placed on 5th and 6th august 2020.

In both the cases chemist was jadhav chemist from bhandup.

Both the cases i received messages that our person is out for delivery but they didn't deliver medicines and next day i got message that your order has been cancelled. Both the cases i paid 100% advance payment.

I had to take this medicines to my native place...

Item ordered on 24th july, 2020 vide order no.[protected]Mintop) was received in damaged condition. The item collected and again delivered to me with replacing the same. Its a question of pharmeasy reputation. Kindly therefore, arrange to replace the damaged product immediately or refund the cost of medicine without any further delay failing which i will be constrained to take legal action.

Thanks and regards
(Omprakash)br...

Worst worst worst service from pharmeasy..
#pharmeasy...
In this covid time from april month of 2020 i started to order my medicine...on my first order i received my medicine properly and ontime..but on second order i received my medicine in damage only like in a strip of 10tablets ..6tablets i recd in damage..and i raised complaint for that no response.
Eventhough
Again because of some emergency i ordered only...

महोदय/महोदया,
मी गेली दोन ते तीन वर्ष झाले, माझे तसेच घरातील सर्वांचे नेहमी लागणारे औषधें आपल्याकडून ऑनलाईन मागवतो. आपल्यावर असणारा व्यवहार हा मला चांगलाच वाटला. आपण...

My medicines were going to get delivered on 29th june 2020 wherein delivery guys called me up & informed that he has forgot the medicine so will deliver next day i. E 30th june.
On 30th i got a call from same guy stating that he has again forgot the medicine so will not be able to deliver and also he has submitted the same medicine to some another guy..
What is this? Medicine ordered was for my mother who is an heart pateint...

Dear sir,

Kindly note that i have submit purchase order for medicine vide order no. M20267012 dt. 25-06-20 and contack - person samiran kumar[protected]. The person asked to me for delivery and inform me on friday afternoon at 1.00 p. M. Delivery to my office address, east end park, kol-99 but failed. There after decide on monday he handover medicine to me.
I try to several time to contact with him but failed. Kindly...

Order no m19195827 dt[protected]. Refund of rs 39/- on a/c of not supplied medicines not credited to my intimated sbi a/c. Sbi consumer care confirmed no credit vide arn no.74931970143000000142589 for rs 39/ made. Request made to pharm easy to give a copy of arn no so that a complaint can be lodged to sbi. More than 15 mails sent to pharm easy. Arn copy not given till date. Pharmeasy is neither giving the copy of arn nor laising with sbi...

Pharmeasy cheated me!! My husband ordered medicine for me during my pregnancy and all the bills have my husband’s name on it even though i am the patient and we have submitted doctors prescription with every order. Now when i am claiming those bills from my insurance they are rejecting all stating patients name is not there. We requested then to put patients name in all those bills they denied, then we requested them to provide us with...

I give below my mails with pharmeasy customer care which refuses to investigate missing medicines not contact their supplier.

Hello yasir,

This is not acceptable and against all norms!
Simply saying my complaint was made after 48 hours limit is not ethical.
On the other hand, i receive an automated mail from you that due to covid-19 situation, response from customer-care will be delayed by 48-72...

On 23rd May we have ordered ceratin medicine. As per PharmEasy policy we can return the medicine within 30 days. On 17th June doctor has changed prescription for one medicine and when we tried to return it was denied.

I spoke with customer care wrote mail and they are excusing that during lockdown time they had changed policy for 10 days return.

Change was never communicated neither on invoice. 30 days return...

I have received the damaged medicine. When i had call the customer care and complaint that why you are sending in ploybag why not in cartoon box. This is happening many times. Still problem not solved. Why you are giving this type of services again & again...

I had ordered medicines worth about rs 3000/- in the last week of may and the delivery happened on 25th may. This order is regularly happening for about an year and just on 8th june my doctor suggested me to stop 2 medicines and suggested me to take another medicine. Hence i am requesting pharmeasy since last week to replace these with new medicines, but they are refusing to listen to my request. Medicines are not ordered for fun and when...

We have received a medicine named eritel 40mg trio inspite of ordering eritel 40 mg on 7 may we contacted to your staff on 15 june as we had opened the packet today kindly change the medicine as it is worthless to us and we know it's been a month but right now only we had the use so we opened it please kindly change it as your company's fault in bill you had mentioned the correct name but the medicine was different...

Hi, my registered mobile number is [protected]. I have placed some order using gr20 where i was supposed to get grofers coupon. I got the coupon but it was not working on grofers app. When i contacted them they are telling to contact grofers. When i contacted grofers they told to contact pharmeasy as they provided the coupon. I have raised complaint one month ago still it is not solved....

My order i'd is m19547367 and i am order accucheck glucometer with 25 strips but i am only received 25 strips. This 25 strips are packing is not property and this seal are broken. So, accurate reading is not take by this strip. Thus, i am contacting with customer care executive but they are misbehaving with me and don't give my refund. I want my refund in my bank account....