Claimed

PharmEasy Complaints & Reviews

pharmeasy.in

1

Updated: May 24, 2025

Complaints 406

Resolved

13

Unresolved

393

Bad 😕 It seems that PharmEasy has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to PharmEasy

Having problems with PharmEasy?

File a complaint and get it resolved by PharmEasy customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PharmEasy

Recently resolved complaints

View all complaints

Cardiac Risk Markers Lab test OR DER# 2599903 - REPORT NOT DELIVERED TILL NOW

Order not received but showing delivered

Refund not issued even after 7 days-fraud company

Return & refund

Pharmeasy is not refunding money on the name of policy

Most useful reviews

medicine order not delivered after dispatch

Cancellation of SMS updates

delivery charges applied without informing

Lab test online booing - fake or false report - fake lab

Order No. M37387428 Non-Delivery of Medicines Ordered on Priority Delivery & Harassment

PharmEasy reviews & complaints page 18

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Website: Pharmeasy

I have ordered carsiva medicine from pharmeasy, yesterday while opening it is noticed that the tablet is opened by itself and rotten smell is coming. Upon speaking to the customer care they are not even ready to take the complaint, as the order is delivered 30 days ago. It is a covered tablet, so we cant see the content unless it is open, how do they expect me to complain before 30 days in this case? What is the medicine control on these...

+1 photos

Helpful

Found this helpful?

Write a comment

Address: 500081

Website: pharmeasy.in

Hi,

Firstly i have placed and order worth ₹504 [ used ₹200 off coupon + paid ₹305 via mobikwik] on january 30th & pharmeasy guys have updated the cart value and removed ₹141 worth items & they have added ₹67 worth items. Also instead they've asked me to pay ₹120.

Now when i have used coupon they are saying that updated cart value wont be valid for that coupon

Firstly, without my concern...

+2 photos

Helpful

Found this helpful?

Write a comment

Inspite of committing delivery pharmeasy not only did not deliver but also did not bother to inform even after few days. When called the only excuse they had was due to technical glitch your order is stuck!! Inspite of complaint and escalation no further details were forthcoming and still there is no news of medicines being delivered... Worst service.. No escalation mechanism or email or number.. They don't reply to emails at all not even...

Helpful

Found this helpful?

Write a comment

Address: 17 B Adeshwar Nagar Society BH aparivar vidhalaya Ajwa Road, Vadodara, Gujarat, 390019

Website: Pharmeasy

I had ordered the medicine from pharmeasy app. I had received the medicine on 8 january but as my grandmom was not able to verify the medicine so when i checked it got to know out of 5 medicine ordered i had received 4 only. Order id[protected]fes and dc id dc 10 not received shelcal 500mg tab invice no c[protected]. Please look into the matterthey are unable to give me refund or anything...

Helpful

Found this helpful?

Address: Chennai, Tamil Nadu, 600016

I ordered (Order no:m[protected] medicine on cod. When the time of delivery, delivery boy told me make payment online. I paid online, it debited my bank account, but not showed in app. So i gave cash to delivery boy n get my medicine. I've paid 2times, still i didn't get online payment amount rs.868 from ur pharmeasy.
When will i get back my amount?...

+1 photos

Helpful

Found this helpful?

Write a comment

I have raise the return order my medicine in your website. Then after some day courier boy (Xpressbees) came to my home and check the medicine properly and take him in good condition then one acknowledgment recieve by xpressbees courier company for my medicine regarding and the my return amount of my medicine is rs.1757 but after recieve the product retailer pay only rs.1080 and say your rest medicine was received in damage condition and...

Helpful

Found this helpful?

Write a comment

Address: Atri Public School Road, Mayuri Nagar, Miyapur, Hyderabad, Andhra Pradesh, 500049

They have taken the money and not delivered my medicines they keep on assigning new delivery persons who either don't pickup the phone or refuse accepting the deliveries.
Pathetic customer service as they keep on lying to your face. They never resolve the problem and keep on repeating the same thing day after day. The number of k the delivery person is 90% times unresponsive.
I request you not let these people dupe you of your...

Helpful

Found this helpful?

Write a comment

Address: 417 Vasant Enclave New Delhi, 110057

I have booked my medicine on 15th jan 2020 and delivered day was 16th of jan 2020. Today is 18th of jan 2020 but still medicine is not delivered and no updates from the company i have paid the money as well and i have called so many time to their helpline no. But they not resolved yet patient name is khushal singh negi and order no. Is m15258536 and my complaint no. Is 4075153...

+1 photos

Helpful

Found this helpful?

Write a comment

Address: Mumbai City, Maharashtra

Website: Pharmeasy.

I use to purchase online medicine from pharmeasy since december 2017.
On 28/12/2019, i ordered for 3 pkts. Of one of the medicine. I received the delivery on 03/01/2020 and made payment online. But on opening the sealed packet on 05/12/2020, i found 2 pkts. Of one of the medicine named, rocaltrol 0.25 mcg was missing.
I informed the company and they said i should have informed within 24 hours for taking the complaint. They...

Helpful

Found this helpful?

Write a comment

Hi,
I have ordered a diagnostic test from pharmeasy (Order # d117250, mobile no. [protected]) & blood sample was supposed to be picked up from my place on 31st december 2019.

I had a doctor’s appointment on 2nd jan (Thursday), i was supposed to produce the reports to the doctor on the same day for my wife. My wife was diagnosed with a gallbladder stone and is supposed to get operated, hence visiting the doctor on the...

Helpful

2 other people found this review helpful

2 found this helpful

Address: Chennai, Tamil Nadu, 600078

I have tried ordering medicines in medlife where it said that the delivery will be made by 30th december hence tried the same in pharmeasy to get the delivery earlier which is 29 december for a heart patient. Even during verification of the medicine prescription i have informed about patients condition. I have checked the status of delivery by29 dec and called the delivery boy mobile number provided over there but it was switched off hence...

+1 photos

Helpful

Found this helpful?

Write a comment

I had ordered 16 items and recieved them on 14 th november, 2019. But received damage product. So initiated return in 14th nov, 2019. On 16th november pickup was done. But now it's been about a month, i reached out to them everyday they just say that the courier has some problem and they are contacting them to know the reason. From the past 1 month they are contacting courier i don't know how long will it take.
They have not done my...

Helpful

Found this helpful?

Write a comment

Address: R-29 Batla House Jamia Nagar New Delhi, New Delhi, Delhi, 110025

I was an order booked on 10-dec-2019 order no[protected]. Order was showing to be delivered on 11-dec-2019, but incomplete order was deviled on 14-dec-2019 after more wait. I received 2 type tablet instead of 3 type tablet. Doctor suggest to me take completed dose but by pharmesy has been delivered incomplete medicine.
You can suggest what can i do, either take to 2 tablet instead of 3 tablet after 4 days waiting or i will purchase...

Helpful

Found this helpful?

Write a comment

Address: plot number 75, Shri Hari Nagar Old Jewargi road, 585103

Our tablets has changed and amount also taken by your delivery boy. The medicines are ordered by us are ceq 10 and roscus 10. He gave us nutritional food. Some other person medicine has delivered to our house. And sent to our house as our medicine. Which is not ordered by us. Please change the medicine as soon as possible. I request you. Hence kindly change them....

Helpful

Found this helpful?

Write a comment

Address: 560037

Website: pharmeasy.in

Please beware that pharmeasy provides a printed invoice in which they copy paste the photo of some random signatures. These bills do not have e-signatures verified from authorized parties. As a result, my tpa company did not accept the invoice instead they asked for a proper money receipt. When i called up pharmeasy customer care to ask for a money receipt or a stamped invoice or an acknowledgement letter that they have received the payment...

Helpful

Found this helpful?

Write a comment

Address: 560103

I have purchased medicines on pharmeasy android application (https://pharmeasy.in/) i have made payment online and when the delivery person came for delivery i was away, told him address he went and delivered, but he collected cash, but i had already made payment online, then i tired to reach him immediately, he dint pickup the call, i tried many times he kept disconnecting calls, i called customer care they said they cant connect to him,...

Helpful

Found this helpful?

Address: Mumbai City, Maharashtra, 400706

I use to purchase online medicine from pharmeasy since more than a year. On 15/11/2019, i ordered for 6 medicines. I received the delivery on 16/11/2019 and made payment online. But on opening the sealed packet on 18/11/2019, i found one medicine named la shield spf 40 sunscreen gel 60 gm was missing in the packet. I informed the company and they said i should have informed within 24 hours for taking the complaint. They didn’t take my complaint....

Helpful

Found this helpful?

Write a comment

Website: www.pharmeasy.in

I had ordered medicines from pharmeasy on 5th november 2019 (Order no:m[protected] and the payment was done via netbanking.
On 8th november, i got notified that the product is "out for delivery" and soon afterwards i receive a message stating that "the product has been delivered" and i was baffled because, not only was i not contacted by the courier person regarding the medicine delivery nor did i ever receive my medicines!
I...

Helpful

Found this helpful?

Write a comment

Address: Kolkata, West Bengal, 700038

Website: www.pharmeasy.in

I have a serious and grave complain against the delivery boy mr. Santu (Mob: [protected]) who is continuously harassing us and threatening us by saying since he mistakenly pressed the cod option so i have to pay him cash again!

Why??? Should i pay double the amount as i have already paid through card.

Moreover, he intentionally lied to me saying card swiping machine is not working whereas later he admitted that...

Helpful

Found this helpful?

I have placed an order request of medicines from the site of pharmeasy with the delivery code m12289671.. The order was placed on 29th of september but owing to the discrimination of the delivery status of the site i have not yet being handed over the order..in response to my inquiry i had to listen rubbish excuses included in the statements of refusal of my order and declining the relationship of least discipline i am also being harrassed...

Helpful

Found this helpful?

Write a comment