Claimed

PharmEasy Complaints & Reviews

1
Last updated Mar 23, 2024
Complaints 399
Resolved
13
Unresolved
386
Quick Links
Statistics
Share
Contacts

File a complaint to PharmEasy

Having problems with PharmEasy?

File a complaint and get it resolved by PharmEasy customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
PharmEasy
Customer Service Contacts

PharmEasy Phone Numbers

Phone
+91 76 6610 0300
47
36
+91 22 2503 2188
19
30
+91 99 9299 9929
6
16

PharmEasy Website

PharmEasy Head Office Address

1st Floor, Tower 1, Commercial 2, Kohinoor Business Park, Premier Road, Kurla West
Mumbai
Mumbai City District
Maharashtra
India
400070

PharmEasy reviews & complaints page 12

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
Nitinnema
from Ahmedabad, Gujarat
May 19, 2021
Report
Copy

Refund of canceled lab test

I ordered a lab test for which I paid online payment of 500 rs.
I cancelled that order on 03rd may.2021. After canellation till date no amount refunded.
I called many times to customer care and follow up for refund. Every time they replied to wait for 48 hrs, but no amount refund.
They forced me to request for refund into pharmeasy wallet.
This is wrost experience with this type of fraud company....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Koustubh Ramesh Pote
May 13, 2021
Report
Copy

Order not delivered.

Address:Islampur

I am not getting any replies from PharmEasy customer support team on email, hence i am forced to lodge a complaint here

My order ID M31994619.

Its more than 15 days the order was placed and it was supposed to be delivered before 4th may 2021, I am calling customer service continuously from one week as order is not delivered, your so called customer service excutives are not able to find contact details of carrier,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
neeraj kumar baghel
May 12, 2021
Report
Copy

Refund Not issued

Hello, I bought syrup from pharmeasy orde I’d= M31777414 But 15 days passed courier denied to deliver the product due to Covid 19 . Pharmeasy support not responding to refund my money looks like they are doing scam...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Anshum5
May 9, 2021
Report
Copy

Diagnostic test reports

Placed an order on pharmeasy app regarding diagnostic test with order id- D385796
Test sample collected on 6th may 2021 its been 75 hours and not got the reports yet. I have done the online payment at the time of sample collection of 526 rupees . No one is resolving my problem .complained 3 times till now .Kindly go through this problem urgently...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Gulnaz83
Apr 27, 2021
Report
Copy

Partly Refund Receive

Order ID 30484466 Of Rs.1239.30. Dated 07.04.2021
Wrong Product Send By Company.
Refund Amount By You 416.50
Remaining Refund Balance Rs.822.80 Outstanding....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sonali Kharde
Apr 26, 2021
Apr 26, 2021
This thread was updated on Apr 26, 2021
Report
Copy

Refund nahi mila he

Respected sir, mera yogesh prabhakar kharde he mera order id M30756368 he sir muze 16/04 ko medicine delivered hua the lekin maine 17/04 ko medicine return kiye the pharmaeazy ko medicine 20/04 ko inward hua the lekin muze ab tak refund receive nahi hua he kabhi bar customer care se bat hui he kahi bar chat bhi hua he lekin ab tak kisine bhi follow up nahi liya he apse gujarish ki please meri help kariaye ga amt 2687.71 refund amt...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Website:pharmeasy.in

I had ordered a lab test of Arthritis packages of 23 tests on 7th April and the sample of my blood was collected on 8th April.The reports were shared on the app on evening of 8th April.While checking the report I noticed that AntiCCP test which was given in the package was not done and I contacted the Pharmeasy customer care and informed them but they told they will look into it.Next day I also contacted the Lab ( Dr Amrish Mehta's Apple...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
D
Dexter.ofcl
Report
Copy

Delivery issues

Address:Dinesh Kumar,The Chennai Mobiles NO 7 8 9 Corporation Complex,Mettupalayam road Thudiyalur 641034

Two day's before am ordering some medicine via pharmeasy app the are updated am getting my order in April 10th but no one can came to my address and also no one can call me but they are updating the delivery executive came to my home but am not here how can I accept this and today 11th April they will say reattempt the delivery process and share the delivery executive mobile number but he can't pick my call am trying to reach so many times...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Anne Carneiro
Report
Copy

Crevast CV 10 mg

We had received the medicines placed by Gerius Fernandes for his monthly consumption. Pharmeasy has charged for 3 strips of the same but delivered only 2 strips to the patient. The patient is a Sr Citizen aged 78 years and do not move out of the house. When contacted the customer care he says sorry we can only refund the amount I told him for one strip the Sr Citizen cannot go to the chemist to buy this strip The customer care of Pharmeasy...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Sir/Ma'am,
About 10 days ago i booked a diagnostic lab test on pharmeasy app by paying online..
Then i canceled(on 30 march)that because it was taking very much time to collect the samples...and i took local lab test.
They still have not refunded my money back..

Please help ASAP...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
DimpalDimpal
May 19, 2021
This thread was updated on May 19, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Lab test online booing - fake or false report - fake lab

Address:AHMEDABAD

Sir
I have booked C Peptide report of Rs 600 with Pharmeasy online on 21st March for blood sampling appointment on 23rd March The sample collected and system showing report available on 25th March but no report posted so contacted customer care and after 24 hours one customer care connect me with lab technician and i m informed require re sampling confirm appointment or we refund I have no trust further and asked for refund whereas...
+5 photos
Helpful
7 other people found this review helpful
7 found this helpful
1 Comment
Report
Copy
Website:Pharmeasy.in

PharmEasy registers user based on Phone Number for ordering online. Once you have entered your phone number in the system there is incessant daily SMS (several a day) from them with unnecessary marketing. There is no way to opt out of their marketing messages at all using SMS or via Online which is unethical and extremely annoying considering so many unwarranted marketing messages....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Arshiya Shinat Zabeen
Report
Copy

Delivery pattern

Is it a policy of your company that a customer cannot open the parcel and check before paying ? I am a regular online shopper and never before any delivery person has behaved so rudely!...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
msoumya
Report
Copy

Medicine order

The order was supposed to get delivered on 13th March. The customer care executive said yo wait till 12:00 noon of 14th March. Still the medicine is mot delivered and I am not getting the exact tracking details from the app. It's still showing, "Pickup not ready"....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Tankur
Report
Copy

Not delivered on time

I ordered medicine vide order no M28813592 .Your schedule date for delivery shows 03/03/2021.But till today I have not received any medicine or any feedback.My patient is waiting for that medicine....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Syt
from Ghumarwin, Himachal Pradesh
Report
Copy

Discount issue

Address:Keshav nagar

Discount is not giving me properly madam tell me 29 percent discount on medicine I ordered but they giving me some only 12 percent so plz solve my problem and give my money back...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nehalshah72
from Chennai, Tamil Nadu
Report
Copy

Knowingly Wrong medicine delivered

Address:Jadhav Chemist, B-15, Shree Krishna Woollen Mill Pvt. Ltd, Sonapur Lane, LBS Marg, Bhandup West, Mumbai – 400078
Website:Pharmeasy

Order changed by pharmacy & delivered wrong medicine.
ordered for hexidine-fresh-anise-flavour-sugar-free-bottle-of-300ml-mouth-wash. but delivered hexidine 0.2% bottle of 500 ml mouthwash.
I had asked for Sugar-free as I'm diabetic, but gave me sugared medicine, which can be risky for my life. Gross negligence. life risky....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I
ismail ansari
Report
Copy

Stop unnecessary mails and sms

Kindly stop your unnecessary mails and sms as soon as possible.
my mail id is [protected]@gmail.com...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Avinash chiravuri
from Bengaluru, Karnataka
Report
Copy

They gave refund in terms of pharmeasy wallet balance...!!!

Address:[email protected]

Hi, my pharmeasy order id:M28300857.i ordered for the amount of RS.1149.54.in that I paid 325rs by pharmeasy wallet balance(which is given at free of cost) and 824.54rs by bank transfer (INR).
But, the final order price was 1073.89rs.
So, the difference is Rs.1149.54 - Rs.1073.89 =Rs75.65...
In which form of balance do I need to get the difference Rs.75.65 amount???
Actually I need to get the difference amount...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Girish Chaoji
from Gwalior, Madhya Pradesh
Report
Copy

Stopping promo messages

Please stop sending promo messages of your products...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Recent comments about PharmEasy services