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PharmEasy Complaints & Reviews

pharmeasy.in

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Updated: Jan 30, 2025

Complaints 405

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13

Unresolved

392

Bad 😕 It seems that PharmEasy has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Cardiac Risk Markers Lab test OR DER# 2599903 - REPORT NOT DELIVERED TILL NOW

Order not received but showing delivered

Refund not issued even after 7 days-fraud company

Return & refund

Pharmeasy is not refunding money on the name of policy

Most useful reviews

medicine order not delivered after dispatch

Cancellation of SMS updates

delivery charges applied without informing

Lab test online booing - fake or false report - fake lab

Order No. M37387428 Non-Delivery of Medicines Ordered on Priority Delivery & Harassment

PharmEasy reviews & complaints page 12

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Address: PharmEasy

I placed an order for Beurer pulse oximeter from PharmEasy on 12th of May worth INR 2492.

The shocking part is that I received an empty box of Beurer oximeter on 13th of May which was properly sealed. My order no. is #M32815474.

I tried to follow up with PharmEasy on the same multiple times but received the same response saying that since package was properly sealed & dispatched from the warehouse, they cannot...

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Please do not order anything from this App. I ordered my medicines on 9 th May 2021 and even after 2 weeks i am still following up with their customer care and no particular response is being given. They are not even refunding my amount. My oder if is M32600156.

Please refund my amount ....

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I ordered for an oxymeter (Accusure Fingertip) worth INR 2258.13 in Pharmeasy aap on 13th may and it was delivered on 14th May. Surprisingly, This product stopped working after 3 days.

When I contacted customer care of Pharmeasy and dropped email, they said that they can't return/replace the faulty kit as it is more than 2 days.

I am really disappointed for buying a faulty kit by spending my hard earned money...

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This is regarding my PharmEasy order number M32520212 which was delivered on 17 May. I received some damaged items in the order and raised a complaint from the app (complaint number 8412273). However, I did not receive any replies and my ticket was closed.

This consumer complaint is not regarding the damaged items, but the fact that my ticket was closed without being resolved. I want PharmEasy to reopen the ticket, and then...

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Trying to reach customer care and everytime they are saying the same thing that they will escalate. But no progress made regarding my order M31836730

It was suppose to be delivered by 4th May and till now no response. Very bad service and very disappointed. They are dealing with medicines and the patient is 65+ year old senior citizen. They need to take it seriously...

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I ordered a lab test for which I paid online payment of 500 rs.
I cancelled that order on 03rd may.2021. After canellation till date no amount refunded.
I called many times to customer care and follow up for refund. Every time they replied to wait for 48 hrs, but no amount refund.
They forced me to request for refund into pharmeasy wallet.
This is wrost experience with this type of fraud company....

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Address: Islampur

I am not getting any replies from PharmEasy customer support team on email, hence i am forced to lodge a complaint here

My order ID M31994619.

Its more than 15 days the order was placed and it was supposed to be delivered before 4th may 2021, I am calling customer service continuously from one week as order is not delivered, your so called customer service excutives are not able to find contact details of carrier,...

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Hello, I bought syrup from pharmeasy orde I’d= M31777414 But 15 days passed courier denied to deliver the product due to Covid 19 . Pharmeasy support not responding to refund my money looks like they are doing scam...

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Placed an order on pharmeasy app regarding diagnostic test with order id- D385796
Test sample collected on 6th may 2021 its been 75 hours and not got the reports yet. I have done the online payment at the time of sample collection of 526 rupees . No one is resolving my problem .complained 3 times till now .Kindly go through this problem urgently...

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Order ID 30484466 Of Rs.1239.30. Dated 07.04.2021
Wrong Product Send By Company.
Refund Amount By You 416.50
Remaining Refund Balance Rs.822.80 Outstanding....

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Respected sir, mera yogesh prabhakar kharde he mera order id M30756368 he sir muze 16/04 ko medicine delivered hua the lekin maine 17/04 ko medicine return kiye the pharmaeazy ko medicine 20/04 ko inward hua the lekin muze ab tak refund receive nahi hua he kabhi bar customer care se bat hui he kahi bar chat bhi hua he lekin ab tak kisine bhi follow up nahi liya he apse gujarish ki please meri help kariaye ga amt 2687.71 refund amt...

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Website: pharmeasy.in

I had ordered a lab test of Arthritis packages of 23 tests on 7th April and the sample of my blood was collected on 8th April.The reports were shared on the app on evening of 8th April.While checking the report I noticed that AntiCCP test which was given in the package was not done and I contacted the Pharmeasy customer care and informed them but they told they will look into it.Next day I also contacted the Lab ( Dr Amrish Mehta's Apple...

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Address: Dinesh Kumar,The Chennai Mobiles NO 7 8 9 Corporation Complex,Mettupalayam road Thudiyalur 641034

Two day's before am ordering some medicine via pharmeasy app the are updated am getting my order in April 10th but no one can came to my address and also no one can call me but they are updating the delivery executive came to my home but am not here how can I accept this and today 11th April they will say reattempt the delivery process and share the delivery executive mobile number but he can't pick my call am trying to reach so many times...

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We had received the medicines placed by Gerius Fernandes for his monthly consumption. Pharmeasy has charged for 3 strips of the same but delivered only 2 strips to the patient. The patient is a Sr Citizen aged 78 years and do not move out of the house. When contacted the customer care he says sorry we can only refund the amount I told him for one strip the Sr Citizen cannot go to the chemist to buy this strip The customer care of Pharmeasy...

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Sir/Ma'am,
About 10 days ago i booked a diagnostic lab test on pharmeasy app by paying online..
Then i canceled(on 30 march)that because it was taking very much time to collect the samples...and i took local lab test.
They still have not refunded my money back..

Please help ASAP...

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Address: AHMEDABAD

Sir
I have booked C Peptide report of Rs 600 with Pharmeasy online on 21st March for blood sampling appointment on 23rd March The sample collected and system showing report available on 25th March but no report posted so contacted customer care and after 24 hours one customer care connect me with lab technician and i m informed require re sampling confirm appointment or we refund I have no trust further and asked for refund whereas...

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Website: Pharmeasy.in

PharmEasy registers user based on Phone Number for ordering online. Once you have entered your phone number in the system there is incessant daily SMS (several a day) from them with unnecessary marketing. There is no way to opt out of their marketing messages at all using SMS or via Online which is unethical and extremely annoying considering so many unwarranted marketing messages....

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Is it a policy of your company that a customer cannot open the parcel and check before paying ? I am a regular online shopper and never before any delivery person has behaved so rudely!...

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The order was supposed to get delivered on 13th March. The customer care executive said yo wait till 12:00 noon of 14th March. Still the medicine is mot delivered and I am not getting the exact tracking details from the app. It's still showing, "Pickup not ready"....

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I ordered medicine vide order no M28813592 .Your schedule date for delivery shows 03/03/2021.But till today I have not received any medicine or any feedback.My patient is waiting for that medicine....

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