PharmEasy Complaints & Reviews

This is to bring to your notice that I have not received complete set of medicines against Order ID 31361608. Initially I thought that it will come in batches hence kept waiting, but to see that it is still not received.

Details of medicines in Order ID[protected]

1. Becasule strip of 20 - Qty 2
2. Amdepin 2.5 mg - Qty 2
3. Pregabid 20 mg Cap - Qty 2
4. Ascoril plus - Qty 1
5. Azee 500 mg strip of 3 tab - Qty 5
6. Rabifast DSR - Qty 2
7. Dolo 650 mg - Qty 2

Received Medicines
1. Levocet M - Qty 2 ???
2. Ascoril syrup

I had uploaded prescription for my sister in Law Ms. Nandini Gupta and received call from your Doctor to verify too. I was billed for Rs. 1, 078/- which i paid online instantly. Kindly let me know where are my medicines and why Levocet M has been sent when it was not mentioned in my Order placed on you.

Moreover, now none of your executive ask for the PIN No. sent on Registered Mobile No.; hence there is no authentication of delivery. I have been regular customer of NetMed but never ever faced such issue. This is really disgusting and upsetting. Being a Pharmacy company, you should know importance of reaching medicines in time. I had to order these medicines from the local pharmacist against full payment and risking myself in these Pandemic times amid so many people.
I have sent complaint with $ Reminders to your customercare with CC to Grievance officer, But till date no response.

I have ordered 2 strips of olsar ch20 12.5 mg but they delivered 1strip of 12.5 mg and 1 strips of 6.25 mg .order no. Is M34114453

We have ordered 6 strips of zincovit and 6 strips of doxt sl on May 5 th and we haven't received our order till now (28/5/21), and we have called to customer care so many times and they told us that they will deliver it soon but still they haven't delivered and it came tothe Destination point 5 days ago and still we havent got our order so when we have checked the status of order today it is showing as cancelled, I havent seen this much of rediculousness from a company, because my mother is suffering from covid during the time of order and now she have completed her quarantine also so, please resolve this issue, if it is not resolved I will definitely file a case against pharm easy
Order details:
Order number;M32325635
Phone no: [protected]

I have placed a order of one touch select plus simple blood glucometer kit and 50 test strips and it was defective shows reading always higher then 300-400 so I have returned the product. Also when I received the product 10 free test strips are missing I have also mailed them regarding this. Now when i have returned the product they said we only receive 50 test strips not the whole kit even though I have returned both the items. And they have only refunded me a amount of 927 only still refund of glucometer kit is not received. I have contacted them 5-6 times.

I was ordered a medicine and the bill amount is 1375.71, delivery boy is charged 1400/- Rupees and I call the delivery boy he not gave me proper answer. Some times delivery boys not getting the medicine in to my home, he is telling come and packup at road.
Today delivery boy name is R BALAKRISHNA.

Dear Sir/Madam,

I had ordered the medicines as per the attached invoice.

The 'ROZALET 20' was ordered as CAPSULES, but supplied Tablets to me on 19.05.2021. I have some physical problems consuming Tablets.

Earlier also it happened and I had returned Tablets. I asked the delivery boy why this same thing is repeating every time and he had mentioned that it is probably due to the problem of 'Barcode'.

I would request you to kindly review this and make arrangements to take RETURN of the ROZALET 20 tablets and deliver me the CAPSULE in future when the same would be available. I had talked with the Customer Care Executive, but no result at all.

I would appreciate your kind help in this regard.

Best Regards,

Arunachal Ray/[protected]

I placed an order for Beurer pulse oximeter from PharmEasy on 12th of May worth INR 2492.

The shocking part is that I received an empty box of Beurer oximeter on 13th of May which was properly sealed. My order no. is #M32815474.

I tried to follow up with PharmEasy on the same multiple times but received the same response saying that since package was properly sealed & dispatched from the warehouse, they cannot process my refund.

Below are the seller details:

Jadhav Chemist
B-15, Shree Krishna Woollen Mills Compound, LBS Marg, Bhandup West, Mumbai 400078

No action has been taken against the seller by PharmEasy & no refund has been processed.

They have closed the complaint from their end suggesting that they are not at fault & they cannot help me with this concern.

I have been cheated by both PharmEasy & their seller Jadhav Chemist from whom they procure their orders.

Here's hoping that some action will be taken against PharmEasy & the seller Jadhav Chemist!

Please do not order anything from this App. I ordered my medicines on 9 th May 2021 and even after 2 weeks i am still following up with their customer care and no particular response is being given. They are not even refunding my amount. My oder if is M32600156.

Please refund my amount .

I ordered for an oxymeter (Accusure Fingertip) worth INR 2258.13 in Pharmeasy aap on 13th may and it was delivered on 14th May. Surprisingly, This product stopped working after 3 days.

When I contacted customer care of Pharmeasy and dropped email, they said that they can't return/replace the faulty kit as it is more than 2 days.

I am really disappointed for buying a faulty kit by spending my hard earned money of 2258.13 rupees.

Please do the needful in this. They are not even providing warranty or guaranty for such a product that costs more than 2000 rupees.

This is regarding my PharmEasy order number M32520212 which was delivered on 17 May. I received some damaged items in the order and raised a complaint from the app (complaint number 8412273). However, I did not receive any replies and my ticket was closed.

This consumer complaint is not regarding the damaged items, but the fact that my ticket was closed without being resolved. I want PharmEasy to reopen the ticket, and then resolve my original issue.

Trying to reach customer care and everytime they are saying the same thing that they will escalate. But no progress made regarding my order M31836730

It was suppose to be delivered by 4th May and till now no response. Very bad service and very disappointed. They are dealing with medicines and the patient is 65+ year old senior citizen. They need to take it seriously

I ordered a lab test for which I paid online payment of 500 rs.
I cancelled that order on 03rd may.2021. After canellation till date no amount refunded.
I called many times to customer care and follow up for refund. Every time they replied to wait for 48 hrs, but no amount refund.
They forced me to request for refund into pharmeasy wallet.
This is wrost experience with this type of fraud company.

I am not getting any replies from PharmEasy customer support team on email, hence i am forced to lodge a complaint here

My order ID M31994619.

Its more than 15 days the order was placed and it was supposed to be delivered before 4th may 2021, I am calling customer service continuously from one week as order is not delivered, your so called customer service excutives are not able to find contact details of carrier, the lady says your order is not delivered is not my issue, contact carrier directly... Seriously??? is this the responce we expect when I purchased pharmeasy plus membership?
I sent mail to [protected]@pharmeasy.in

Hello, I bought syrup from pharmeasy orde I’d= M31777414 But 15 days passed courier denied to deliver the product due to Covid 19 . Pharmeasy support not responding to refund my money looks like they are doing scam

Placed an order on pharmeasy app regarding diagnostic test with order id- D385796
Test sample collected on 6th may 2021 its been 75 hours and not got the reports yet. I have done the online payment at the time of sample collection of 526 rupees . No one is resolving my problem .complained 3 times till now .Kindly go through this problem urgently

Order ID 30484466 Of Rs.1239.30. Dated 07.04.2021
Wrong Product Send By Company.
Refund Amount By You 416.50
Remaining Refund Balance Rs.822.80 Outstanding.

Respected sir, mera yogesh prabhakar kharde he mera order id M30756368 he sir muze 16/04 ko medicine delivered hua the lekin maine 17/04 ko medicine return kiye the pharmaeazy ko medicine 20/04 ko inward hua the lekin muze ab tak refund receive nahi hua he kabhi bar customer care se bat hui he kahi bar chat bhi hua he lekin ab tak kisine bhi follow up nahi liya he apse gujarish ki please meri help kariaye ga amt 2687.71 refund amt

I had ordered a lab test of Arthritis packages of 23 tests on 7th April and the sample of my blood was collected on 8th April.The reports were shared on the app on evening of 8th April.While checking the report I noticed that AntiCCP test which was given in the package was not done and I contacted the Pharmeasy customer care and informed them but they told they will look into it.Next day I also contacted the Lab ( Dr Amrish Mehta's Apple Diagnostics) and they told me that AntiCCP test report takes time it will be given on 9th April and also told me to contact Phameasy for further update the order was booked with Pharmeasy. I am following up with Pharmeasy customer care since then but no response from them. Request you to kindly look into the matter as I think Pharmeasy cheats customers by providing incomplete tests.

Regards
Mangesh Khatav
[protected]

Two day's before am ordering some medicine via pharmeasy app the are updated am getting my order in April 10th but no one can came to my address and also no one can call me but they are updating the delivery executive came to my home but am not here how can I accept this and today 11th April they will say reattempt the delivery process and share the delivery executive mobile number but he can't pick my call am trying to reach so many times now iam totally tired am disappointed with pharmeasy they will blame customers they're liars...

We had received the medicines placed by Gerius Fernandes for his monthly consumption. Pharmeasy has charged for 3 strips of the same but delivered only 2 strips to the patient. The patient is a Sr Citizen aged 78 years and do not move out of the house. When contacted the customer care he says sorry we can only refund the amount I told him for one strip the Sr Citizen cannot go to the chemist to buy this strip The customer care of Pharmeasy is not willing to support and says it is the company policy not to deliver Request your help