PharmEasy Complaints & Reviews

If the medicine are order in bulk still they are been sent without their outer box

PharmEasy Team

I wish to report for the unprofessionalism of the PHARMEASY to the one of his valuable customer.
I believe it is important I write a formal complaint, in order to maintain the good image and customer service.

On 24th March 2022 I have placed online order no – M56680907 for the prescribed medicines.

Next day 25th March 2022, 10 am I received text message from PharmEasy as a verification reminder delivered by Shaikh Saifil[protected] PIN ( 9220 ) delivery time between 11:30 Am – 2:30 PM. On same day at 13:38 pm I got text message confirming successful delivery of my medicine order.
Actually delivery was never attempted from Fraud PharmEasy team to my address till date ( 27th March 22 ). I have to rush pharmacist shop to collect my medicine.
Now like a helpless customer I tried 6-7 times to contact PharmEasy customer care on [protected] explained them the entire issue.
PharmEasy customer care gave me complain no 15213439 / 15208863 and as usual told me to wait for 24 hr to get resolution.

Today on 27th March 2022 it’s more than 24 hr my complaint is not resolved by inefficient team of PharmEasy.
I am writing this mail to PharmEasy team with huge pain for their poor service to the valuable customers which will negatively affect the company on the long run.
Pathetic Service

Unsatisfied Customer,
Nilesh Trivedi
+91 [protected]
Ahmedabad

I opted fr cod.I scanned the QR code shown by the delivery agent and the payment was successful from my side via phonepe but money was not getting reflected in pharmeasy.
So he asked me to do it again in the pharmeasy app and it was sucessful then.
So I did double payment and asking for refund of one time.But they are not responding.

I had symptoms o[censored]TI and had booked a comprehensive health checkup at Pharmeasy Labs including urine routine and an additional urine culture test. When the urine routine report did not arrive in 24 hours, I got another done at Metropolis which showed I had a severe infection. However, i received the Pharmeasy report after a 4 day delay which was clear and I had to wait 8 days for the urine culture which was clear again. I spoke to 15 different representatives at Pharmeasy and explained the situation but to no resolution. I was given various reasons for the delay one of which was that both urine routine and urine culture are done at different labs when only one sample was collected. Lastly, I was contacted by Thyrocare and was asked to send the Metropolis report for comparison but no resolution was provided by them as well. The entire process took a month, delayed my treatment and caused unnecessary stress. This is highly negligent and irresponsible.

I have booked medical test and to my surprise it was cancelled on the sample collection time and date.This is my first and last experience and they are not even bothered even after raising complaints.Very unprofessional behaviour

I had booked PCOD screening test from PharmEasy they have collected blood samples on 19th February 2021 and my order I’d is D1438908.

I didn't get all the reports after 30 hours, we had doctor's appointment on 21st February 2022, I have called PharmEasy customer care n number of times to know the status of report and I have received below response :

Order is not completed yet and we are escalating this issue and they don’t have any information about the report.

Definitely there was some error or issue occurred from PharmEasy side.

Complaint ID : 14707541 and 14661857
I doubt all the other reports given to me are correct.

Horrible service. Never going to book lab test through Pharmeasy.

Ordered tax saver pack on 25th jan which states 2 comprehensive body checks and 2 free sample collection, got the blood test done for 1, to activate for second person it took 3 weeks after multiple calls and mails, then finally activated order id D1379853 on 7th feb with extra sample collection charges which should be free, called on same issue and got assurance of removing of charges and delivery of reports on time, but at the end of day on 8th order cancelled with out notice and stating the payment of 50 rs is due again got assurance from customer for delivery of reports by 9th and every time matter is escalated with high priority but of no use, finally called lab to know the status they said the sample is discarded and not processed, not how can i get report, who is responsible for ill health suffered from 25th jan till now only waiting for procedures and reports every time the doctor appointment is cancelled as reports are available, based on reports only they as assess health state and prescribe medicines, now who will be responsible for waste of sample collected and pain experienced and time wasted for followup and contacting customer care for hours together, and the amount paid for two people tests out of which only one is done

This is regarding the problem I have been facing since I have associated with pharmeasy/medlife.
I request you to kindly intervene into the matter and resolve it as soon as possible.
Attaching below the case history and the communications between me and various pharmeasy employees and management.
Looking forward to hearing from you soon.

Two mails have been sent from me and in response I have received only that my matter has been escalated to the senior management and will be resolved soon.

IT'S BEEN A YEAR I AM WRITING AND REUESTING YOU ALL TO RESOLVE MY ISSUE.ITS MY EARNEST REQUEST TO RESPOND AND RESOLVE MY ISSUE.

Mail number :01 Dated : August[protected]
Dear Team
This is to inform you that I am associated with Medlife(Now Pharmeasy) since January 2021.
Since then we have placed orders every month on behalf of most of our patients.
We request you to kindly share the ledger along with the detailed statement containing the order value, commision details, date of credit along with the bank details at earliest for the reconciliation purpose.

Note:Commison for the month of May, June and July has not been credited yet.Request you to initiate the txn ASAP.
Also the statement shared for the month of May with me today not containing the details of the Diagnostics order placed for one patient on[protected]Name: Katith Soni).

Looking forward to hearing from you soon.

MAIL NUMBER :02 DATED :[protected]

Dear Medlife / Pharmeasy Team

This mail is regarding discontinuing the franchisee business with the pharmeasy as we are very disappointed with the response and customer support especially after escalating the issues to the RM( Mr.Amit) on repeated basis.
As per his advice I should discontinue the business with medlife and he assured me that i will be refunded the security amount at earliest.

For the past three long months I am writing continuously on a repeated basis asking for the ledger and to release the commission as soon as possible.
The issue has been raised at official mail [protected]@medlife.in and the ticket has been closed every time without resolving it.
Moreover on a repeated telephonic and whatsapp request with the RM ( Mr. Amit) request has been raised to resolve the issue but no response was received from his side.
One order amounting 10000(Approx) has been cancelled on an auto basis two days ago and has been requested to Mr. Amit to clarify the reason but again no response from his side.
I had never gotten this kind of irresponsible and careless response from any MNC and his employees.
Furthur today finally Mr Amit has asked me to quite the franchisee as he is too busy with other franchise (700 in number as per him), so he can't resolve my issue for which since past three month I am requesting.

Unable to locate the reason for cancellation of order, unable to place order, no commission, no ledger and irresponsible behaviour and body language towards customer leads us to take this decision to quit the business with you.

I shared a Whatsapp screenshot of the response I got from the RM(Mr Amit Kumar Das) and the number of times I called him which reflected the harsh body language of him.

Request the management to look after the concern I have and initiate the refund of the security amount.

We get a better response from government agencies compare to the response I have got From my RM and the PHARMEASY.

THIS WAS THE MAIL FIRST MAIL WRITTEN TO THEM.
MY CONTACT DETAILS
Mb.No: [protected]

I have ordered on Jan 23rd but I have not received delivery after Jan 31st also. They are not responding to calls.

Order No : D1251745
Date : 15th Jan2022

Although booked for Tax saver pack for 2 members, only one member's tests are done .

Feedback:
In-competent Customer care are appointed .
No clue on the order and status .
Taking longer time to get back .
Followed multiple times but not satisfactory response .

Finally I di for other member through 1mg which is pretty decent.

Would request you for refund of cash which is paid .

Please have a look .

I ordered a Tarich Hair scalp solution 100ml package on 18th January 2022 through online on PharmEasy application and i prepaid a full amount also, the expected delivery was between 21-23rd of January 2022, on 23rd i received message the order will delivery today[protected] but no is contacted and my parcel they wont delivered to me, the next day on 24th i received the mail form PharmEasy they apologise for the delay and they mentioned the parcel will delivery on 24th of January, but on that day itself they does not delivered it was continued until 26th of January. There is no proper update in their application as well it was stuck up on 21st of January itself. At last on 26th mor 10.30 am i received a call from Delivery partner they told me parcel came for you today only, so they told me to come and collect so i went and collect my parcel and came back to home. At the time i received the package it was completely mess, the packaging quality is worst, at last they deliver the product. But my concern is they advertise like they deliver super fast within a min, hour or day like that but they didn't keep their promise to delivery on time. For me it's just a shampoo, if i order a rare medicine which is only available in online (PharmEasy) and they won't delivered it on time means there is a huge problem will arise. I request government to take immediate action regarding this. I hear by attached the details for my order and delay message from PharmEasy. Kindly do the needful

I had ordered for Moisturex cream on 17.01.22.
An amount of Rs 1159.62 was paid through my ICICI bank account (BIL/ONL/[protected]AXELIASOLN/httpspha.

However the messages started coming that the delivery for order (M[protected] is ready and will be dispatched after making payment. I got 3-4 SMS. But there was no way of comunicating to you that the amount has already been paid

Subsequently the order was cancelled, even though the amount was paid.

REQUEST YOU TO CHECK YOUR RECORDS AND COMPLETE THE DELIVERY OR RETURN THE AOUNT IMMEDIATELY

smr prasad, BANGALORE PH NO [protected]

I ordered few medicines from PHARMEASY which was about to deliver on 16th dec 202. I had done my payement of rs 524.22 via upi, scaning the QR code from delivery man's mobile phone, but due to some technical issue it didnt reflected on delivery man's phone, so he didnt delivered me my medicines, i immediately called pharmeasy customer care and told him what happend, customer care executive replied that he will reorder the medicine from his side or he will refund my money. From that very day i had called many time to customer care, talked to seniors, writen mail to [protected]@pharmeasy.in, [protected]@pharmeasy.in but every one answer me the same thing "you will get your refund within 24-48 working hours or 5-7 working days" its been more then 1 month but till today i havent received my refund.Sir its my humbel request to you please look into the matter and do the needfull.
My order details are given below :-

Oder id - M48282591
My register email - [protected]@gmail.com

You are experts at fooling around the patients... You keep the patients fasting for 12-15 hrs and then the phlebotomist will not turn up...When we try to reach out to the help section...the excellent team will take 2-3 hours to respond only to tell you that the tests have been rescheduled...Again next day we'll be fasting and waiting for our blood samples to be collected...and to our surprise nobody will collect your samples this day also...Then as per your convenience you keep rescheduling your sample collection & tests, irrespective of whether we are available or not!!!

The worst part is the support & escalation team...They don't respond for hours and treating us like fools they hang up the call whenever they feel like...not once... repeatedly!!!
You guys are setting new standards to how low a company can stoop for earning money...even if it means playing around with people's health...

Nowhere have I seen such an un-professional and idiotic behaviour from a lab!!!

I need a response for this!!!

I had placed an order for medicines on Jan 1 via the PharmEasy website as my sister had tested positive for covid. And it is Jan 3 today, we are yet to hear from this irresponsible service provider. Even after repeated calls made to the customer care service, they are clueless about the status of the order and keep offering to escalate the matter and offer cheap coupons instead of resolving the issue at hand. These people are busy spending money on advertising instead of strengthening the one service that they are meant for. I think this company is waiting for us to recover without the medicines.

I have booked advanced full body checkup from PharmEasy they have collected blood samples on 30th December 2021 and my order I’d is D1174252. We dint get all the reports after 48 hours, my sister is a diabetic patient and we had doctors appointment on 1st January 2022, I have called PharmEasy customer care 5 times to know the status of FBS report. They are telling that they don’t have any information about the report. Definitely there was some error or issue occurred from PharmEasy side.

I doubt all the other reports given to me are correct because they don’t have any information on FBS report, how can that happen. The complaint number is 13470454.

The customer care is a useless because they f do o all fake promises and they won’t provide information at all.

मै पिछले कई वर्षों से का ऑनलाइन ग्राहक हूँ / मैंने १४ दिसम्बर को कुछ दवाएं आर्डर किती जिसका आर्डर NO M47923591 था उसमे से कुछ दवाएं गलत आने के कारण मैंने १६ दिसम्बर दवाई वापस करने की रिक्वेस्ट डाली थी लगभग १० दिन बाद तो दावा वापस हुई और अब तक १६ दिन होगये मेरे पैसे भी वापस नहीं हुए /
बड़े शर्म की बात है इतनी बड़ी कंपनी अपना प्रोडक्ट बेचने के लिए तो तुरंत सर्विस देती है पैर जब कोए गलत प्रोडक्ट आजाये तो ग्राहक को इतने दिनों तक परेशान किया जाता है /
अब मेरे पैसे वापस आजाये मई अब ऐसी कंपनी से कभी दवाई नहीं खरीदूंगा जिसकी return policy इतनी ख़राब हो

Hello,

Recently I had ordered some medicine via pharmeasy which costs around 1500rs.

I haven't received any notification regarding the order delivery.

Now the status is delivered and the customer service people are saying that they can't help after 48hours of time frame.

In my understanding it is their responsibility to track the order and find the solution to help customer rather than escaping saying we can't help.

So I would either need a reorder of the order or the refund.

Ear Sir, I am vaibhav from nashik
I had placed one order #46268186 on date 20th November but still not deliver and
even after so much of follow up i had not get refund also of amount 3294 Rs
Customer care executives directly tells we have no ides about when it will be refunded
Please give my refund immediately i am already frustrated in hospital
Also give your contact details if possible
Vaibhav ([protected])

Pharmeasy has sold me damaged products and when I asked to replace, they said we cannot replace them. Then I asked for refund, they said they can return the products but since they are tempered they will not process the refund because as per company policies damaged products will not be refunded.

I have been cheated with tempered products. Kindly help else I will lose my money.