PharmEasy Complaints & Reviews

I ordered some medicine on 11th of Sept Nd still its not delivered, even called so many times but they are only exceeding the date and now asking me to cancell the order and thats because its getting beyond 7 days of the complaint raise. Even they are not ensuring that the order will deliver or not. So plz do the needfull.

They have literally stolen INR 8000 from me. They are not accepting returns of medicines on the 10th day of delivery just because the 7 day delivery window is closed.

I ordered medicine 6 strip but got only 3 strip of medicine.

Bought New Tummy Soft on 7th Sept 2022 alongwith other products
On opening found Top of Bottle was Broken.Informed PharmEasy and ordered for another Bottle
When they came to collect broken Bottle realized there was a mismatch in serial number on Bottle and in invoice.Now their Escalation team claims they Did Not Supply the product as there is mismatch in serial number.Will Someone ask them Why I Should Buy Two Bottles from them and another one from some other retailer when the prescribed dosage is for Only 5 days ...
Bottom Line Don't But from PharmEasy they are Cheats

My email to them

Dear Sir / Madam,

W.r.t my order dated: 20/08/2022, vide order no:[protected], I did order the medicines worth Rs. 1017.65 (Total Bill Amount). The amount was paid twice, and I have not received the proper refund.

I have contacted customer care number 3 times and they didn't bother to listen and look into the matter. I tried to explain to them but they didn't listen.

Kindly find below the calculation for the same.

Bill Amount 1017.65
Less: Pharmeasy Wallet Cash 75.00

Net Payable 942.65
Less: Paid via Google Pay UPI 942.60
Less: Paid Cash on Delivery 943.00
(Refer Note 1)

Paid Extra -942.95
(amount eligible for Refund)

Add: Refund Received 868.00

Money still receivable -74.95
Round figure 75.00

Note 1: After placing the order, I made the payment via Google pay on the next day, by that time the delivery boy came to deliver the medicine saying the order is now converted to COD. I confirm from customer care, they directed me to make cash payment and assured me that i will get the refund of whatever amount is PAID by me i.e. Rs. 942.60 via Google pay.

The issue is the refund which was issued to me was adjusted after Pharmeasy wallet cash Rs. 75 which is a wrong calculation. I have shown the calculation above.

The issue is being going since 10 days, the customer care executive are not ready to understand the basic maths. they say that, out of 943 we have given 75 in wallet and rest we have paid you, thats it.

How can they compel me to accept lower amount then i pay them that too duplicate transaction.
I can understand their policy in case where there is returns or order cancelation that they can hold back something in wallet but in case of duplicate payment, how can they compel us to accept lower amount.

this amounts to cheating.

Payment of 1661.18 was done and transaction ID also shared. The delivery agent is denying the delivery and also the customer support are not helping.

I had placed medicine order (Order ID:[protected] on 22nd August, 2022. Payment was made as Prepaid.
The order was showing to be delivered by 24th or 25th August, 2022.
But w.e.f. 25th August, 2022, everyday the status of the Order remains the same i.e. in Transit. Complaint was also raised with Pharmeasy Helpline (Complaint No:[protected]. But response still remains the same. Pharmeasy team itself is saying that they can not commit for the delivery date. I had to purchase the medicines from after market at MRP. I want Pharmeasy to deliver the medicine order as soon as possible & compensate me for the monetary loss incurred by me during purchase of medicines from after Market.

This is to bring to your kind notice that I am a customer of Pharmeasy for the last 2.5 years. I hope you believe honesty/trust is the most important crux of the e commerce business.
I am facing a peculiar situation. I have ordered Rs. 1884.50 worth of medicines and a face mask on 22.08.2022 under order ID[protected]. I took the sealed cover of pharmeasy and paid cash. After opening the cover I found an empty packet cover of mask and actual mask found in the packet. I have raised complaints with the delivery person as well as customer care for a refund for the product not delivered. Your customer care is unable to resolve the issue because of your business partner's lies. My refund is not initiated till I am writing to you. I have raised a ticket no. 17230225 on 22.08.2022. No resolution so far.

Please tell me how you resolve this issue when the product is not delivered and you are sitting on our cash. How do we trust pharmeasy in future deliveries????

TRUST IS LOST.

Best regards,
C D Gopalkrishna

Dear Sir / Madam,

This has reference to above, I had ordered two tablets against order No #[protected]-12958 only after double confirmation from their representative. Further they had supplied only one tablet and not accepting their mistake.

The entire communication had with PharmEasy is mentioned below and PharmEasy closed complaint unilaterally.

I want to you to resolve and arrange for refund of my membership amount.

Thanks,
Shantaram L Prabhu
Mob-[protected]
____________________________

shantaram prabhu
To:
Grievance Officer
Cc:
PharmEasy,
[protected]@pharmeasy.in,
[protected]@pharmeasy.in

Fri, 19 Aug at 10:25 am

Dear Sir / Madam

This has reference to the complainant & trailing mail, I am yet to receive justified answer from your end.

If there is no response from your end within next 24 hours, I will presume that you do not have any justification & accepting my proposal of refunding my membership amount without any obligation.

Thanks

Shantaram L Prabhu
Mob [protected]

Hide original message
On Wednesday, 17 August, 2022 at 10:00:42 pm IST, shantaram prabhu wrote:

Dear Sir / Madam

I would like to Thank you for your prompt response.

But I am not satisfied & not expectef such kind of response from a repute of grievance officer.

I request you to keep the mail chains for keeping track.

My question of " Why your representative confirmed & comitted to supply both the ordered tablets. I clearly informed I need both prescribed tablets, if not I don't want both the tablets & need refund. Only after his confirmation, I agreed. Your justification does not answer this.

Further apology & crediting 50 rupees doesnot absolve Pharmaeasy from its commitment & responsibility.

My final submission & request to Pharmaeasy is

1) Supply the tablet by 25th August.
2) Refund my membership amount
Else
3) I Treat it's my gift (membership amount ) to Pharmaeasy

Hope to get favourable response.

Thanks

Shantaram L Prabhu
___________
Hello Shantaram,

Thank you for writing in.

I understand your concern in regards to order #[protected]-12958.

I truly understand your concern and disappointment caused to you. However, as confirmed earlier,
we show the "out of stock" tab only when the medicine is not able to be arranged through us. The medicine SULFORYL MV 1MG STRIP OF 10 TABLETS is currently not in stock with our partner retailer. Our partner retailer tried to arrange it from other distributors, however, was not successful. We assure you that this shortfall in your order would have occurred only if the partner retailer has exhausted all possible alternatives to source the unavailable medicine.

There is a possibility that the required medicine was in stock at the time of placing the order. However, due to the high inflow of orders, the partner retailer has exhausted the stock of this particular medicine. Please note, the reason for this shortfall is the generic unavailability of this particular medicine with our partner retailer or other retailers in the vicinity. I request you to place an order again after 7 days for the same medicine.

As a token of apology, we have credited Rs.50 to your PharmEasy wallet. To check your PharmEasy Wallet balance, go to the accounts section and click on the Wallet section to see the balance amount. This amount does not have an expiry, and you can use the same in your next order.
​
A refund of Rs.218.45 is initiated on 16.08.2022 to your account. Post initiation, the refund will be credited to your source account within 3-5 business days. Please note that Saturday, Sunday, and bank holidays are not included in this. We are unable to provide a further refund.

We have also received an update from our Marketing team that we are unable to refund the Plus membership fees.

I apologize for the inconvenience caused to you.

For any further assistance, please reach out to us through our support channels, on the App, or website listed in the "Need Help" section. Thank you for choosing PharmEasy.

Have a great day ahead.

Regards,
Grievance Officer HelpDesk.

[protected]_-----

On Tuesday, 16 August, 2022 at 08:17:36 pm IST, shantaram prabhu wrote:

Dear Sir,

It's regretted to inform you that, you can not close unilaterally the grievance. I am sticking to the earlier mail that you have to supply me the the second medicine which is yet to be supplied.
Otherwise give me justification, why your representative had committed to supply both the tablets as prescribed by Doctor.
Since it's a mistake by Pharmaeasy, it's your moral responsibility & refund the double amount. If not refund by membership amount.

Not satisfied and never expected such response from so-called reputed organization.

I seek your intervention to resolve the issue on priority without any prejudice.

Need proper justification.

Thanks

Shantaram L Prabhu
Mob [protected]

On Tuesday, 16 August, 2022 at 07:25:12 pm IST, Grievance Officer wrote:

Hello Shantaram,

Greetings from PharmEasy!

This email is in regards to order #[protected]-12958.
​
We have received an update from our Marketing team that we are unable to refund the Plus membership fees. Further, I see that your order has been delivered to you. I hope you have received the same today.
​
PharmEasy wishes to provide the best service to the customers. It was never our intention to disappoint you by any means. I agree that you have faced a lot of trouble until now, and I apologize for the same.
​
We hope to serve you better ahead.

For any further assistance, please reach out to us through our support channels, on the App, or website listed in the "Need Help" section. Thank you for choosing PharmEasy.

Have a great day ahead.

Regards,
Grievance Officer HelpDesk.

Refer Invoice.
Medicine ordered is Olmesar A tablets.
Medicine sent is OLMO AM tablets.
Arrange for Return & Refund.

These people are real fraudsters 3 times they changed delivery timings really useless customers support pathetic delivery guys keep customers money encourage yo take membership but cheat customers badly i am insulin dependent and was not able to eat food due to this nonsense and when i complained no one is there yo help in case something happens to me my family will sue pharmeasy

I paid for express delivery for Cilacar 10mg tablets and Rivaxa 20mg tablets, which supposed to be delivered today only, but received only Cilacar 10mg tablets only. Rivaxa 20mg not delivered. why?

ORDER ID:[protected]
REGISTERED MOBILE NO. - [protected]

I have received the prevenar 13 with other medicines yesterday, today I went to doctor for vaccinations of my baby, when doctor opened the package different medicine was found, which was a eye drop. where I got surprised that how it can happen with such a reputable company, last time also I had placed the same medicine which was good so I was not having any doubts with medicine quality and genuineness, one more thing I want to add if you check the package also you will find some brown spots (as in the picture attached)on the opening side of box where it seems that
medicine was opened and replaced and pasted the box again. This brown spot could be seen only after opening, hence I could not trace such fraud at early stage till my pediatrician opened the box today.

So I have selected the option of wrong item delivered as it was only available and mentioned the same to delivery boy and in the app that I have received different medicine than the medicine I ordered for.

Also the vendor have picked up the medicines and he is denying to return the product and refund my money, even the product was picked up but no action have taken on this matter i will be attaching the photos regarding the same

Yesterday (01/08/2022) I had given order of following medicines which had been also delivered yesterday. Medicines were: 1. Losar 50 -4 leaves; 2. Amlokind 5 - 2 leaves; 3. Rosavel 10 - 3 leaves. 4. Lasma 10 - 3 leaves, and 5. Ageless Tab - 3 leaves.
My name is TARUN KASBIRAJ
My doctor's name is: Dr T. K. Saha
I had duly uploaded the prescription.

ORDER ID:[protected]-55594

Problem is the following. The Invoices of the medicines that had been sent are totally in a mess - wrong doctor's name, wrong patient name, and often these are not matching. This invoice is totally absurd and has nothing to do with. I need to submit the correct invoices as soon as possible.
SO PLEASE ARANGE TO SEND THE CORRECT INVOICES AT YOUR EARLIEST CONVENIENCE.
My email: [protected]@gmail.com
Ph and WhatsApp no.: [protected]

It may be mentioned that I had talked with the Customer Care Unit officers, but I am yet to get their feedback. hence I am sending this complaint.

Thanking you in anticipation of your service,
Tarun kabiraj

I have made payment already and the delivery agent said that the parcel is cod. While I have paid the amount. What kind of joke it is?
I still have now not received the order .

I have ordered medicine for my wife (Mansi Darji) as per doctors recommendation on 24-Jul-2022 on PharmEasy with Order ID[protected] and amount 379 INR (product price 304 INR and Delivery charge 75 INR). On the next day I received medicines in damaged conditions. Hence I called to service center to inform about damaged product. The representative confirmed to take return of medicine. After that on 29-Jul-2022 the service provider verify and take return the product.

On the same day 29-Jul-2022 the system message received from the PharmEasy of return amount 304 INR only. They have not returned delivery charges. As a prestige towards the business grow such company has to return customers so hard earn money in return for their fault.

How can be the merchant keep any customers money for the product he didn't give? I believe it is total injustice to the middle class people of India.

I as a loyal Tax Payer of India, request you to help me to take out my money and fine the firm against its dirty game of giving damaged products and earning through non returning delivery charges.

I've ordered the Cetaphil gental skin cleanser 'FOR ALL SKIN TYPES' twice but recieved the Cetaphil gental skin cleanser 'FOR DRY & NORMAL SKIN'. I'm not able to return the item as the same is in non returnable list of pharmeasy. Neither the app or the website has any contact number or mail id for customers grievances. Also I'd like to as to who has given u the permission to change my order history? I've noticed that when I recieve a wrong item my order details are changed in so as to make it suitable for u. This is pure forgery.
I'd like u to make sure I get to return the above stated item and get my money refunded to my account. Also henceforth, please state cleary, if any item isn't available rather than shrewdly replacing it with a different item. Don't think that the customer is a fool.

No doubt why this company has 1 rating.
Extremely rude doctor Nivedita who called me this morning and threatened me that she will cancel my order. I have already uploaded my prescription with the order and she was shouting on the phone that I haven’t done so. I have also uploaded a picture for reference.
Honestly she didn’t even sound like a doctor. I am pretty sure she is not even 12th pass and sounded like a compounder. I didn’t even bother to continue the conversation. Fire her to save your company for future complaints. These people just live paycheck to paycheck and will leave anytime to find a better opportunity but unfortunately nobody will hire her.
Nivedita such a disgrace to the whole humanity.

Test Sample was given on 21-Jul-22 morning for screening and the report came within 10 Hrs. This is was a Harmonal Test and results of the report came unpredictably strange. (Lab code : [protected]/DG007).

I did not believe to the TSH value of 7.67 from PharmEasy and for my satisfaction/confirmation I planned to go for 1-2 more labs to verify. The result came out quiet lesser than was assumed. The TSH value from Metro Lab report was 4.9 and Dr Lal Path Lab was 4.8.

The difference in value is almost 2.8 points which is unacceptable. Based on such results a person doesn't feel mentally healthy and could end up in starting medication for thyroid which cannot be stopped later, if started.

Now I can say that the other Values of Harmones also cannot be considered from this report.

Hence, I request the consumer forum to help me in getting refund and file a charge against PharmEasy for mental harassment as well so that this could not happen with any other person in future.

Note: I am attaching photos of result from three mentioned labs for reference and further action. It is to note that in one single day value cannot be dropped.

I have order medicine from the pharmeasy website on July 19th and the order is confirmed and the order is id[protected]. Still today i didnt received the orders july 22nd 5:20 pm. but the medicines needs to deliver on the same day. but Failed to deliver the order in in time and no proper response from Pharma easy side. July 21st i got the message as "Your PharmEasy order for NOVASTAT CV + 4 other item(s) is out for delivery. It will be delivered by PAILA PRASAD- [protected], 2653 by Today, 11:00 AM-03:00 PM." then i called to the delivery boy 2 times and 21st he did not deliver the order. Today July 22nd 5:20 pm still i did not get my medicines delivered. i have called to support 6 times they are saying they will get delivered by today 5 pm otherwise they will inform logistics provider to cancel the order but sill no response from them. I have decided I will never use their services be it is medicine or lab service. Iam attaching the screenshot till now i can see the same orders details. PAILA PRASAD is on your way to deliver your order
CALL :[protected], 2653. Please one help from you support team is cancel the order and refund the amount.