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PharmEasy Complaints & Reviews

pharmeasy.in
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Updated: Jan 30, 2025
Complaints 405
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Unresolved
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Bad 😕 It seems that PharmEasy has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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PharmEasy reviews & complaints page 6

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A
ANANT GARG
from Mumbai, Maharashtra
Mar 27, 2022
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Packing complaints

Medicine order in bulk or in qty which is a pack of per box, medicine are sent openly...
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ANANT GARG
from Mumbai, Maharashtra
Mar 27, 2022
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Packing of the medicine

If the medicine are order in bulk still they are been sent without their outer box...
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N
Nilesh700
from AHMEDABAD, Gujarat
Mar 27, 2022
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Medicine Not Delivered after taking Advance Payment

Address: ahmedabad

PharmEasy Team

I wish to report for the unprofessionalism of the PHARMEASY to the one of his valuable customer.
I believe it is important I write a formal complaint, in order to maintain the good image and customer service.

On 24th March 2022 I have placed online order no – M56680907 for the prescribed medicines.

Next day 25th March 2022, 10 am I received text message from PharmEasy...
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H
Himani1403
Mar 22, 2022
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Delay in Reports

Guys, please never use Pharmeasy application for lab test. I had the worst experience.

Recently on 19th March, 2022 I booked “Health check up “ for my husband as he was facing high blood pressure issue from a last few days and it was advised by the Doctor. the Sample was collected on 20th at 9AM. The report was supposed to be delivered within 21 hours after sample collection.

It's already been 49 hours now...
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V
veldanda abhinaya
Mar 18, 2022
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Double payment forced by delivery boy

Address: Hyderabad, Telangana

I opted fr cod.I scanned the QR code shown by the delivery agent and the payment was successful from my side via phonepe but money was not getting reflected in pharmeasy.
So he asked me to do it again in the pharmeasy app and it was sucessful then.
So I did double payment and asking for refund of one time.But they are not responding....
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S
Swetha_007
Mar 5, 2022
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Fake website - cheating on customers money

To Whomsoever it may concern,

Being a women, I was really got fooled by your so called reputed online pharmacy website.
I have ordered medicines for my diabetic father on 4th of March by availing express delivery by paying an amount of 10 rupees.

But Unfortunately, My order wasn't delivered as promised at right time before 2 PM on 5th of March. Later, by evening 7 PM, the delivery executive (Ashokan)...
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R
Rajul Suddala
Feb 28, 2022
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Fake reports

I had symptoms o[censored]TI and had booked a comprehensive health checkup at Pharmeasy Labs including urine routine and an additional urine culture test. When the urine routine report did not arrive in 24 hours, I got another done at Metropolis which showed I had a severe infection. However, i received the Pharmeasy report after a 4 day delay which was clear and I had to wait 8 days for the urine culture which was clear again. I spoke to 15 different...
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S
Srinivas Chandupatla
Feb 27, 2022
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Booking related

I have booked medical test and to my surprise it was cancelled on the sample collection time and date.This is my first and last experience and they are not even bothered even after raising complaints.Very unprofessional behaviour...
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R
Rashmi5594
from Ghaziabad, Uttar Pradesh
Feb 24, 2022
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PharmEasy Full Lab reports not received

Address: D-37/3, TTC MIDC, Turbhe, Navi Mumbai, 400703

I had booked PCOD screening test from PharmEasy they have collected blood samples on 19th February 2021 and my order I’d is D1438908.

I didn't get all the reports after 30 hours, we had doctor's appointment on 21st February 2022, I have called PharmEasy customer care n number of times to know the status of report and I have received below response :

Order is not completed yet and we are escalating this issue...
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B
bluebird neelu
from Delhi, Delhi
Feb 11, 2022
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Order cancelled with out information and no reports are provided

Ordered tax saver pack on 25th jan which states 2 comprehensive body checks and 2 free sample collection, got the blood test done for 1, to activate for second person it took 3 weeks after multiple calls and mails, then finally activated order id D1379853 on 7th feb with extra sample collection charges which should be free, called on same issue and got assurance of removing of charges and delivery of reports on time, but at the end of day...
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A
Ankit Raj Ag.
from Katihar, Bihar
Feb 5, 2022
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Cheated Under Franchisee Programme

This is regarding the problem I have been facing since I have associated with pharmeasy/medlife.
I request you to kindly intervene into the matter and resolve it as soon as possible.
Attaching below the case history and the communications between me and various pharmeasy employees and management.
Looking forward to hearing from you soon.

Two mails have been sent from me and in response I have received only...
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R
raghavendra dhara
Jan 31, 2022
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Delay in delivery

I have ordered on Jan 23rd but I have not received delivery after Jan 31st also. They are not responding to calls....
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J
jashobanta sahu
Jan 27, 2022
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Lab Test - Incomplete

Address: Bangalore , Karnataka

Order No : D1251745
Date : 15th Jan2022

Although booked for Tax saver pack for 2 members, only one member's tests are done .

Feedback:
In-competent Customer care are appointed .
No clue on the order and status .
Taking longer time to get back .
Followed multiple times but not satisfactory response .

Finally I di for other member through 1mg which is pretty decent.br...
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R
Rajasmith
from Pondicherry, Puducherry
Jan 26, 2022
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Delay of ordered product and not a quality packaging

I ordered a Tarich Hair scalp solution 100ml package on 18th January 2022 through online on PharmEasy application and i prepaid a full amount also, the expected delivery was between 21-23rd of January 2022, on 23rd i received message the order will delivery today[protected] but no is contacted and my parcel they wont delivered to me, the next day on 24th i received the mail form PharmEasy they apologise for the delay and they mentioned...
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R
Raksha2461
Jan 24, 2022
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Fake lab reports sent and a few reports not given

My father suffered kidney damage and doctor advised me for a CBC, urine routine and urine culture test. I booked these tests on pharmeasy labs on Jan 7th. I was charged 1, 047rupees for the same. The next day blood and urine samples were collected. Our doctor told me that the CBC and urine routine would arrive in 24 hours and culture in 72 hours. But the reports didn't arrive even after 48 hours. I called and mailed pharmeasy customer service...
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P
Prasad SMR
Jan 23, 2022
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No delivery

I had ordered for Moisturex cream on 17.01.22.
An amount of Rs 1159.62 was paid through my ICICI bank account (BIL/ONL/[protected]AXELIASOLN/httpspha.

However the messages started coming that the delivery for order (M[protected] is ready and will be dispatched after making payment. I got 3-4 SMS. But there was no way of comunicating to you that the amount has already been paid

Subsequently the order was...
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V
Venayaks208
Jan 21, 2022
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Not getting my refund.

I ordered few medicines from PHARMEASY which was about to deliver on 16th dec 202. I had done my payement of rs 524.22 via upi, scaning the QR code from delivery man's mobile phone, but due to some technical issue it didnt reflected on delivery man's phone, so he didnt delivered me my medicines, i immediately called pharmeasy customer care and told him what happend, customer care executive replied that he will reorder the medicine from his...
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J
Juhi21
from Mumbai, Maharashtra
Jan 17, 2022
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No phlebotomist turned up for blood collection twice and horrible response from support & escalation team

You are experts at fooling around the patients... You keep the patients fasting for 12-15 hrs and then the phlebotomist will not turn up...When we try to reach out to the help section...the excellent team will take 2-3 hours to respond only to tell you that the tests have been rescheduled...Again next day we'll be fasting and waiting for our blood samples to be collected...and to our surprise nobody will collect your samples this day also...Then...
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A
anne cherian
Jan 3, 2022
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Delay in delivery of medicines

I had placed an order for medicines on Jan 1 via the PharmEasy website as my sister had tested positive for covid. And it is Jan 3 today, we are yet to hear from this irresponsible service provider. Even after repeated calls made to the customer care service, they are clueless about the status of the order and keep offering to escalate the matter and offer cheap coupons instead of resolving the issue at hand. These people are busy spending...
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S
Saikiran$$
Jan 2, 2022
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Full Lab reports not received

Address: Hyderabad Begumpet

I have booked advanced full body checkup from PharmEasy they have collected blood samples on 30th December 2021 and my order I’d is D1174252. We dint get all the reports after 48 hours, my sister is a diabetic patient and we had doctors appointment on 1st January 2022, I have called PharmEasy customer care 5 times to know the status of FBS report. They are telling that they don’t have any information about the report. Definitely there...
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