PharmEasy Complaints & Reviews

To Whomsoever it may concern,

Being a women, I was really got fooled by your so called reputed online pharmacy website.
I have ordered medicines for my diabetic father on 4th of March by availing express delivery by paying an amount of 10 rupees.

But Unfortunately, My order wasn't delivered as promised at right time before 2 PM on 5th of March. Later, by evening 7 PM, the delivery executive (Ashokan)...

I had symptoms o[censored]TI and had booked a comprehensive health checkup at Pharmeasy Labs including urine routine and an additional urine culture test. When the urine routine report did not arrive in 24 hours, I got another done at Metropolis which showed I had a severe infection. However, i received the Pharmeasy report after a 4 day delay which was clear and I had to wait 8 days for the urine culture which was clear again. I spoke to 15 different...

I have booked medical test and to my surprise it was cancelled on the sample collection time and date.This is my first and last experience and they are not even bothered even after raising complaints.Very unprofessional behaviour...

I had booked PCOD screening test from PharmEasy they have collected blood samples on 19th February 2021 and my order I’d is D1438908.

I didn't get all the reports after 30 hours, we had doctor's appointment on 21st February 2022, I have called PharmEasy customer care n number of times to know the status of report and I have received below response :

Order is not completed yet and we are escalating this issue...

Ordered tax saver pack on 25th jan which states 2 comprehensive body checks and 2 free sample collection, got the blood test done for 1, to activate for second person it took 3 weeks after multiple calls and mails, then finally activated order id D1379853 on 7th feb with extra sample collection charges which should be free, called on same issue and got assurance of removing of charges and delivery of reports on time, but at the end of day...

This is regarding the problem I have been facing since I have associated with pharmeasy/medlife.
I request you to kindly intervene into the matter and resolve it as soon as possible.
Attaching below the case history and the communications between me and various pharmeasy employees and management.
Looking forward to hearing from you soon.

Two mails have been sent from me and in response I have received only...

I have ordered on Jan 23rd but I have not received delivery after Jan 31st also. They are not responding to calls....

Order No : D1251745
Date : 15th Jan2022

Although booked for Tax saver pack for 2 members, only one member's tests are done .

Feedback:
In-competent Customer care are appointed .
No clue on the order and status .
Taking longer time to get back .
Followed multiple times but not satisfactory response .

Finally I di for other member through 1mg which is pretty decent.br...

I ordered a Tarich Hair scalp solution 100ml package on 18th January 2022 through online on PharmEasy application and i prepaid a full amount also, the expected delivery was between 21-23rd of January 2022, on 23rd i received message the order will delivery today[protected] but no is contacted and my parcel they wont delivered to me, the next day on 24th i received the mail form PharmEasy they apologise for the delay and they mentioned...

My father suffered kidney damage and doctor advised me for a CBC, urine routine and urine culture test. I booked these tests on pharmeasy labs on Jan 7th. I was charged 1, 047rupees for the same. The next day blood and urine samples were collected. Our doctor told me that the CBC and urine routine would arrive in 24 hours and culture in 72 hours. But the reports didn't arrive even after 48 hours. I called and mailed pharmeasy customer service...

I had ordered for Moisturex cream on 17.01.22.
An amount of Rs 1159.62 was paid through my ICICI bank account (BIL/ONL/[protected]AXELIASOLN/httpspha.

However the messages started coming that the delivery for order (M[protected] is ready and will be dispatched after making payment. I got 3-4 SMS. But there was no way of comunicating to you that the amount has already been paid

Subsequently the order was...

I ordered few medicines from PHARMEASY which was about to deliver on 16th dec 202. I had done my payement of rs 524.22 via upi, scaning the QR code from delivery man's mobile phone, but due to some technical issue it didnt reflected on delivery man's phone, so he didnt delivered me my medicines, i immediately called pharmeasy customer care and told him what happend, customer care executive replied that he will reorder the medicine from his...

You are experts at fooling around the patients... You keep the patients fasting for 12-15 hrs and then the phlebotomist will not turn up...When we try to reach out to the help section...the excellent team will take 2-3 hours to respond only to tell you that the tests have been rescheduled...Again next day we'll be fasting and waiting for our blood samples to be collected...and to our surprise nobody will collect your samples this day also...Then...

I had placed an order for medicines on Jan 1 via the PharmEasy website as my sister had tested positive for covid. And it is Jan 3 today, we are yet to hear from this irresponsible service provider. Even after repeated calls made to the customer care service, they are clueless about the status of the order and keep offering to escalate the matter and offer cheap coupons instead of resolving the issue at hand. These people are busy spending...

I have booked advanced full body checkup from PharmEasy they have collected blood samples on 30th December 2021 and my order I’d is D1174252. We dint get all the reports after 48 hours, my sister is a diabetic patient and we had doctors appointment on 1st January 2022, I have called PharmEasy customer care 5 times to know the status of FBS report. They are telling that they don’t have any information about the report. Definitely there...

मै पिछले कई वर्षों से का ऑनलाइन ग्राहक हूँ / मैंने १४ दिसम्बर को कुछ दवाएं आर्डर किती जिसका आर्डर NO M47923591 था उसमे से कुछ दवाएं गलत आने के कारण मैंने १६ दिसम्बर दवाई वापस करने...

Hello,

Recently I had ordered some medicine via pharmeasy which costs around 1500rs.

I haven't received any notification regarding the order delivery.

Now the status is delivered and the customer service people are saying that they can't help after 48hours of time frame.

In my understanding it is their responsibility to track the order and find the solution to help customer rather...

Ear Sir, I am vaibhav from nashik
I had placed one order #46268186 on date 20th November but still not deliver and
even after so much of follow up i had not get refund also of amount 3294 Rs
Customer care executives directly tells we have no ides about when it will be refunded
Please give my refund immediately i am already frustrated in hospital
Also give your contact details if possible...

Pharmeasy has sold me damaged products and when I asked to replace, they said we cannot replace them. Then I asked for refund, they said they can return the products but since they are tempered they will not process the refund because as per company policies damaged products will not be refunded.

I have been cheated with tempered products. Kindly help else I will lose my money....

I ordered medicines in Nov 28th which was delivered on Nov 30th with the order Id M46871113. 2 medicines from the order namely Clopitorva 10 - 6 sheets, Oboravo 25mg- 6 sheets with the value of rs.4127.64 are missing and I raised a complaint with the customer care of dec 3rd which they have told me that the refund would happen in 48 hours but today when I checked my account the refund didn't happen and its already 10 days since I have raised...