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PharmEasy Complaints & Reviews

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Last updated Nov 8, 2023
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PharmEasy reviews & complaints page 6

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S
Srinivas Chandupatla
Feb 27, 2022
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Booking related

I have booked medical test and to my surprise it was cancelled on the sample collection time and date.This is my first and last experience and they are not even bothered even after raising complaints.Very unprofessional behaviour...
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R
Rashmi5594
from Ghaziabad, Uttar Pradesh
Feb 24, 2022
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PharmEasy Full Lab reports not received

Address:D-37/3, TTC MIDC, Turbhe, Navi Mumbai, 400703

I had booked PCOD screening test from PharmEasy they have collected blood samples on 19th February 2021 and my order I’d is D1438908.

I didn't get all the reports after 30 hours, we had doctor's appointment on 21st February 2022, I have called PharmEasy customer care n number of times to know the status of report and I have received below response :

Order is not completed yet and we are escalating this issue...
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B
bluebird neelu
from Delhi, Delhi
Feb 11, 2022
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Order cancelled with out information and no reports are provided

Ordered tax saver pack on 25th jan which states 2 comprehensive body checks and 2 free sample collection, got the blood test done for 1, to activate for second person it took 3 weeks after multiple calls and mails, then finally activated order id D1379853 on 7th feb with extra sample collection charges which should be free, called on same issue and got assurance of removing of charges and delivery of reports on time, but at the end of day...
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A
Ankit Raj Ag.
from Katihar, Bihar
Feb 5, 2022
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Cheated Under Franchisee Programme

This is regarding the problem I have been facing since I have associated with pharmeasy/medlife.
I request you to kindly intervene into the matter and resolve it as soon as possible.
Attaching below the case history and the communications between me and various pharmeasy employees and management.
Looking forward to hearing from you soon.

Two mails have been sent from me and in response I have received only...
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R
raghavendra dhara
Jan 31, 2022
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Delay in delivery

I have ordered on Jan 23rd but I have not received delivery after Jan 31st also. They are not responding to calls....
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J
jashobanta sahu
Jan 27, 2022
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Lab Test - Incomplete

Address:Bangalore , Karnataka

Order No : D1251745
Date : 15th Jan2022

Although booked for Tax saver pack for 2 members, only one member's tests are done .

Feedback:
In-competent Customer care are appointed .
No clue on the order and status .
Taking longer time to get back .
Followed multiple times but not satisfactory response .

Finally I di for other member through 1mg which is pretty decent.br...
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R
Rajasmith
from Pondicherry, Puducherry
Jan 26, 2022
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Delay of ordered product and not a quality packaging

I ordered a Tarich Hair scalp solution 100ml package on 18th January 2022 through online on PharmEasy application and i prepaid a full amount also, the expected delivery was between 21-23rd of January 2022, on 23rd i received message the order will delivery today[protected] but no is contacted and my parcel they wont delivered to me, the next day on 24th i received the mail form PharmEasy they apologise for the delay and they mentioned...
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R
Raksha2461
Jan 24, 2022
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Fake lab reports sent and a few reports not given

My father suffered kidney damage and doctor advised me for a CBC, urine routine and urine culture test. I booked these tests on pharmeasy labs on Jan 7th. I was charged 1, 047rupees for the same. The next day blood and urine samples were collected. Our doctor told me that the CBC and urine routine would arrive in 24 hours and culture in 72 hours. But the reports didn't arrive even after 48 hours. I called and mailed pharmeasy customer service...
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P
Prasad SMR
Jan 23, 2022
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No delivery

I had ordered for Moisturex cream on 17.01.22.
An amount of Rs 1159.62 was paid through my ICICI bank account (BIL/ONL/[protected]AXELIASOLN/httpspha.

However the messages started coming that the delivery for order (M[protected] is ready and will be dispatched after making payment. I got 3-4 SMS. But there was no way of comunicating to you that the amount has already been paid

Subsequently the order was...
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V
Venayaks208
Jan 21, 2022
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Not getting my refund.

I ordered few medicines from PHARMEASY which was about to deliver on 16th dec 202. I had done my payement of rs 524.22 via upi, scaning the QR code from delivery man's mobile phone, but due to some technical issue it didnt reflected on delivery man's phone, so he didnt delivered me my medicines, i immediately called pharmeasy customer care and told him what happend, customer care executive replied that he will reorder the medicine from his...
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You are experts at fooling around the patients... You keep the patients fasting for 12-15 hrs and then the phlebotomist will not turn up...When we try to reach out to the help section...the excellent team will take 2-3 hours to respond only to tell you that the tests have been rescheduled...Again next day we'll be fasting and waiting for our blood samples to be collected...and to our surprise nobody will collect your samples this day also...Then...
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A
anne cherian
Jan 3, 2022
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Delay in delivery of medicines

I had placed an order for medicines on Jan 1 via the PharmEasy website as my sister had tested positive for covid. And it is Jan 3 today, we are yet to hear from this irresponsible service provider. Even after repeated calls made to the customer care service, they are clueless about the status of the order and keep offering to escalate the matter and offer cheap coupons instead of resolving the issue at hand. These people are busy spending...
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S
Saikiran$$
Jan 2, 2022
Jan 3, 2022
This thread was updated on Jan 3, 2022
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Full Lab reports not received

Address:Hyderabad Begumpet

I have booked advanced full body checkup from PharmEasy they have collected blood samples on 30th December 2021 and my order I’d is D1174252. We dint get all the reports after 48 hours, my sister is a diabetic patient and we had doctors appointment on 1st January 2022, I have called PharmEasy customer care 5 times to know the status of FBS report. They are telling that they don’t have any information about the report. Definitely there...
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T
tabrez israr
from Fatehgarh, Uttar Pradesh
Dec 30, 2021
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Medicine return policy very very delay bed and late

Address:1/110, BARA IMAM BAARAA, TALAIYA LANE FATEHGARH

मै पिछले कई वर्षों से का ऑनलाइन ग्राहक हूँ / मैंने १४ दिसम्बर को कुछ दवाएं आर्डर किती जिसका आर्डर NO M47923591 था उसमे से कुछ दवाएं गलत आने के कारण मैंने १६ दिसम्बर दवाई वापस करने...
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Hello,

Recently I had ordered some medicine via pharmeasy which costs around 1500rs.

I haven't received any notification regarding the order delivery.

Now the status is delivered and the customer service people are saying that they can't help after 48hours of time frame.

In my understanding it is their responsibility to track the order and find the solution to help customer rather...
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R
Report Experts
Dec 21, 2021
Dec 21, 2021
This thread was updated on Dec 21, 2021
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Pharm Easy Refund Issue

Address:NAshik

Ear Sir, I am vaibhav from nashik
I had placed one order #46268186 on date 20th November but still not deliver and
even after so much of follow up i had not get refund also of amount 3294 Rs
Customer care executives directly tells we have no ides about when it will be refunded
Please give my refund immediately i am already frustrated in hospital
Also give your contact details if possible...
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K
krish250392
from Pune, Maharashtra
Dec 17, 2021
Dec 17, 2021
This thread was updated on Dec 17, 2021
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Looted my money

Address:Mumbai

Pharmeasy has sold me damaged products and when I asked to replace, they said we cannot replace them. Then I asked for refund, they said they can return the products but since they are tempered they will not process the refund because as per company policies damaged products will not be refunded.

I have been cheated with tempered products. Kindly help else I will lose my money....
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N
Nausheen Fathima
from Bengaluru, Karnataka
Dec 16, 2021
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MEDICINES worth 4k are missing from Order M46871113

I ordered medicines in Nov 28th which was delivered on Nov 30th with the order Id M46871113. 2 medicines from the order namely Clopitorva 10 - 6 sheets, Oboravo 25mg- 6 sheets with the value of rs.4127.64 are missing and I raised a complaint with the customer care of dec 3rd which they have told me that the refund would happen in 48 hours but today when I checked my account the refund didn't happen and its already 10 days since I have raised...
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V
vvah
from Mumbai, Maharashtra
Dec 16, 2021
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Pulse Oximeter

Address:Worli, Mumbai

Firstly on the 22nd Nov, I had ordered the Pulse Oximeter from Pharmeasy and returned the same the next day i.e., 23rd Nov as it was not working. Then again I had ordered the Oximeter on the 3rd Dec and again the same was returned on the 5th Dec as this also was not working...I spoke to the customer care executive & explained them my issue & they said next time it won't happen. After all this discussion, I again ordered the Oximeter on the...
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V
varshaJha
from bengaluru, Karnataka
Dec 7, 2021
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Wrong test report for lab tests done

Address:B507 Srinivasa Classic,, Sarjapur main road

I had tests done through pharmeasy on ~10th Nov [Order #935933].
I had not provided one of the samples and report for that was anyways attached.
So, I was not sure if the report was correct.
I raised the concern and asked them to look into this.
They were not able to provide resolution or confirmation for several days so later I asked them to refund my money as this report was useless and I had to get tested again.br...
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