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PharmEasy Complaints & Reviews

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Last updated Nov 8, 2023
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PharmEasy reviews & complaints page 9

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J
Jokinraj
Jul 22, 2021
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Medicine not received but amount not refunded

Address:38/44 Manimegalai Street MadipakkamChennai

We would like to inform you that the refund related to Order ID:37439193, is processing to the original payment mode. Please expect the same to be credited within 7-10 business days from the date of cancellation.

So, I would request you to wait for the above-mentioned timeline and I am sure that the refund will be credited to your account at the earliest.

Your request is being addressed on priority.
br...
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Address:Ghaziabad

To
Grievance-officer
pharmeasy.in

Dear Officer

This is very Painful to state that the Services of Phameasy are really poor, below industry standards and the organisation goals are really not customer centric. Since 14th July 2021 I ordered same medicines thrice as previous 2 ordered were asked to cancelled by your customer care people and requested to make new ordered again and again for faster...
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B
Bala2018
from Bengaluru, Karnataka
Jul 19, 2021
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Pharmeasy is Not giving report nor refund

Address:Bangalore

Hi All,

My order ID is D572740 they collected sample on 14th Jul 21 and now they are neither giving report nor refunding.
Whenever called customer care backend team is looking.

Now the app is showing blood sample collected on 18th Jul 21, which is not true.

I am getting doubt how can they get report when I have not got give sample on 18th.

They are telling now, you blood...
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B
Bala2018
from Bengaluru, Karnataka
Jul 19, 2021
Jul 19, 2021
This thread was updated on Jul 19, 2021
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Not giving report nor refund

Address:Bangalore

Hi All,

My order ID is D572740 they collected sample on 14th Jul 21 and now they are neither giving report nor refunding.
Whenever called customer care backend team is looking.

Now the app is showing blood sample collected on 18th Jul 21, which is not true.

I am getting doubt how can they get report when I have not got give sample on 18th.

They are telling now, you blood...
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A
ashishv1505
from Chennai, Tamil Nadu
Jul 16, 2021
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Wrong Lab Test Report

I placed an order with Pharmeasy for Advanced Full Body Checkup with Covid Antibody. The order number is D572400.
Anil Kumar from Pharmeasy came to collect the sample at my home on 15th July 2021 and did not take the urine sample with him which was part of the order. I received the report on 15th July 2021 with the reports of the Urine Routine and Microscopy reports, when I did not even give the sample. How can someone trust this company...
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J
Jagruti Mohapatra
Jul 15, 2021
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Damaged packaging

I ordered some medicines from pharmeasy and got the delivery with a lot of difficulties. I was out of town for a few days because of that I was unable to check if I got the medicines I ordered for or not. I checked today to find out that the package it came from Pharmeasy was totally damaged. The cardboard box was torn in multiple places....
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N
Nagesh Athani
Jul 14, 2021
Jul 15, 2021
This thread was updated on Jul 15, 2021
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Blood test report not received

Order no D563673. Blood sample taken on 12 july 2021 but report not received. And now Everyday a new guys calls for collecting blood sample again and again. Its too late now and I dont lost faith with pharmeasy . I dont want report now just refund my paymemt....
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R
RjRak
Jul 14, 2021
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Wrong damaged item received

I have ordered my product from pharmeasy, they have sent me wrong and damaged item when i have returned it, they came and picked up the item and after that its been more than 2 months now and i haven't recieved my money back.
i had the worst experience with pharmeasy, i had done multiple followups but no result.

i don't want to file petition but there actions are forcing me to do so....
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A
Atish Kulye
Jul 12, 2021
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Delivery boys impolite behavior.

Address:Seawoods

Hi,

Want to register complaint about the delivery boy who visited at my place for delivery. When my mother asked him to wait for 2 minutes as she had to bring cash from the bed room he started saying i don't have time to wait. Actually I was busy in a virtual call and hence mother was struggling finding money from cupboard. But this guy was arrogant and repeatedly kept saying arrogantly that he has another delivery i cant...
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D
dasnc
from Hyderabad, Telangana
Jul 12, 2021
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Prepaid order was not delivered

Rrf tickets no 8503482, 8494354 and 8527868. Against order id M32934377 dtd 14th of May 21.All the tickets were issued to me but sorry to inform you that nothing has been done yet even grievance officer did nothing till to-date. How long pharmeasy people cheat your customers like this?Very arrogant and irresponsible behavior shown to me from pharmeasy customers care team.
There was no proof that I was received the above the order id.There...
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F
fusionsun
from Bengaluru, Karnataka
Jul 10, 2021
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Spam SMSes even after follow up with the company Help Desk over a month

I have been receiving daily spam SMSes from pharmeasy.

I raised the issue over email with the Pharmeasy Helpdesk and also on Twitter.

The company keeps coming back saying it’s resolved while I get multiple messages every single day.

It’s an extreme nuisance that needs to go away. There is no way to opt out from app and Helpdesk doesn’t stay true its own words.

Kindly help!br...
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S
SWEETY SINGH
from New Delhi, Delhi
Jul 8, 2021
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Diagnostic tests ordered vide D 491950 but reports not received till date

Address:Farmeasy diagnostic lab Nariana New Delhi

Dear Sir/ Madam
I have booked with pharmeasy diagnostic tests on 16 June 2021 vide order no D 491950 and sample was collected on 17 June 2021 with information that soft/ hard copy will be provided on 19 June 2021 .The amount for tests for Rs 994.10 was paid online on 16 June 21. But I am pained to share with you that neither report is received by me till date nor the refund demanded by me is initiated despite o[censored]nending mails to customer...
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Address:BD-443,BD block, sector-1, SALT lake city,

Dear sir,
I am subhashis parida a customer of pharma easy having premium membership. I have a complain regarding the cheating services of this company. I had booked a lab test of lipid profile and as per their advice I had in fasting for 12hrs. But the sample collector did not come and did not pick the phone. I called the customer support regarding this matter and they assured me send another person to collect sample. But no one came...
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S
Shivam Neotia
Jul 2, 2021
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Partial Refund

My order ID is 34455171. I have ordered medicines on 03/06/2021 and it got delivered on the same day itself but the entire package was damaged as the Dettol Bottle had a leak. So I had placed a return request for all the medicines on the call on 3rd itself. The entire package of medicines was collected on 05/06/2021 by your delivery agent (Mr. Mohammad Shah). I received the refund of Rs 2358/- whereas I had paid Rs 2384/-.
After...
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A
Agarkar
Jun 30, 2021
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Non receipt of payment link

Today I had placed medicines vide mobile no [protected]. I had not received link for online payment. Please do needful...
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D
Deeparani
Jun 30, 2021
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Not ready to change medicine

I had bought Accu chek sugar testing strip by mistake. I asked them to change it to One touch. It has only been one week of purchase. Yet they are refusing to change it.
It costs 975₹
It will be such a waste of money and the product as it is useless for me...
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J
Jayendra Ghanekar
Jun 28, 2021
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Not received requested medicine

Order - M36015527

Placed order on 26th June and received call from delivery guy that security guard is not allowing him to deliver at door step thus he is handing over to him. Upon checking with guard he said no one visited and there is no restriction to disallowed delivery guy at door step. On call itself delivery guy was sounding hesitation to deliver at door step. After multiple complaints over call and email haven’t received...
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S
Santhiratan Mandyam
from Tirupati, Andhra Pradesh
Jun 25, 2021
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Spoiled ayurved chyawanprash products

Order No.M31538409, I have been complain to pharmeasy on the spoiled product sent to us. By consuming it, My family fell sick. I have raised complaint though their website and tried to contact them on twitter with no success. If I don't hear back from them. I will be sending the lawsuit from my lawyer friend....
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S
Sushil Daroch
Jun 25, 2021
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Damaged and missing

Address:elofic industries ltd vpo rajpura dist solan 174101 h.p

My father is diabetic patient .i am ordered some his regular medicine from pharmeasy site total value of 2500 but today receive on damage condition 3 tablets strip are missing and 4 tablets missing from other strips.

registered number (which from order book to website) is [protected]+++
[protected]

i want to refund my money...
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A
Abdul rehman chaudhary
Jun 25, 2021
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Wrong medicines received

Address:Flat no 1102 11th floor Ruby mill society opp W54 building near ruparel college bal govindas road matunga west Mumbai 400016

Order id 29290484 medibuddy order
Wrong medicines received
Ordered Olmetime 40 but received Olmetime AM 40 instead.
Pharmeasy executive mentioned wrong medicines in order and sended wrong medicines.
Please return medicine with correct order.

Patient name Noorjahan chaudhary
Contact details [protected]...
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