Philips India Complaints & Reviews

Have purchased philips 2.0ch tower speaker spa9060 blk for croma store at r city mall, ghatkopar (West), mumbai on 12th may'19.
The product is not working and have logged a complaint against request # bof 130619fs00766 on 13th june'19 within one month.
Service engineer visited on 15th may'19 and informed part has to be replaced. Its almost 2 weeks there's no feedback on resolution.
Can you intervene and help resolve this immediately.

Dear Team I have submitted earphone more than 50days ago in jamshedpur service center due to not working and the earphone is in warranty but still I didn't get my earphone replace back. Service center people are saying it's not in stock. Company is selling that product online but notable to provide services center. And I have loose my 50days warranty in service center who's fault is this

I have called to philips service center they came on 02.04.2019 and took service charges of Rs. 1300 suggested me to submit my tv and get 70 to 80 % amount return because the faulty part is not available with the service center and given me the address of (Pearl Electronics / Tekcare India Pvt. Ltd (Delhi) to go and submit. After that I have submitted my Phillips TV at the philips authorized service center at the said office and Mr Amit Kumar received my TV at swaroop nagar, gali no. 7, kacchi gali, delhi . Copy of receiving of TV is attached. He told me that the refund amount will be credited in your account within 20 days but till date i have not received it. After one month where i submit my TV all company left from Swaroop Nagar and Mr. Amit said i left the job and every one from Pearl Electronics / Tekcare India Pvt. Ltd (Delhi) denying to give my money or tv back to me They all are Fraud Even phillips is not doing anything i have mailed to phillips so many times but no replies i received yet. I am helpless please help me. All the bills copy extended warranty copy receiving copy is attached for your reference.

Sir
I have purchased a mixer grinder of this company of 750 watt motor capacity through amazon few weeks ago. However the grinder is unable to grind the materials, even rice which prepared for idli.
The mixer grinder is also making much notices. As you are aware that such appliance are very essential part of every kichen.
Plz arrange to send mechanic for repairing and replacement of defective part/s.
Moreover I observed that the blades of grinder and mixer are not working properly.
I purchased this product on the goodwill of the company and obviously a good brand.

Model Number - Philips LED55PLF5059
Serial Number -
Name - Ramesh S
Address - Akaanksha Residency flat no 305 B block New Sayyaji rao raod Bamboobazzar mysore 570021
Landmark - next to Arjun motor yamaha showroom
Pin Code - 570021
Contact Number - [protected]
Alternate Contact Number- nil
Dealer Contact Number - not avl
Problem Found - Panel defect identified by philip representative came during nov'18 and told not repairable refund will be given. then email id received from philip and all requested doucments send to them. but still not yet received the refund. 6 month over. Any mail send only auto reply mail only receiving. customer care phone for LED tv is not working. TV under warranty

We buy a 42'' tv product of Philips since 2015 5 year warranty tv. then 1st year tv was good working condition 2 nd year there is tv speaker was damage automatically then i complaint and engineer coming and replace the speaker again 3rd year my tv display was gone again i complaint but that service was not good its.
That time 15 to 22 days to change the display of the tv and 4th year its working fine but 5th last year again display was gone and now services engineer coming
and say parts 2 to 3 months is not available to change the display, so what we want to do now I want to do better now. I do not know the rest and the company should not bitter such waste products back its a bull [censored] product that time i spend my 48000 rs for buy a tv

Dear sir.
I inform you that I have a hometheather of Philip's company .purchased from Vijay sales at noida. I prodouct is under warranty and last 9 days I m facing many problem . Sunday 2 june 2019 I had register a complaint against my hometheather on call customer service portal my complaint job no is[protected]. and now 9 days my complaint is ajtice. Philip's is big brand of india and highest deal in electronics sector .. But service centre is very poor staff working quality is very bad. Staff does not contact to customers .1st time
Service centre my complaint sent to ghaziabad centre and 2nd time Noida service centre and now noida service centre contact person Rajesh G told me your area is under ghaziabad so we are not vist your house . Why you waste customer time . pls suggest me what should I do .hope you will take a posstive action .

I have lodge a complaint on dated 07-june-2019 regarding my press model-GC 1920/31 is Not working but still its not resolved .can u pls tell me what is your SLA time or date to attend the customer complaint. I have old customer of Philips but that kind of complaint is really frustrated to your side attend the complaint. kindly attend the complaint on priority.

I have a Philips '55PFL5059' Model LED TV. This has 5 years of warranty. Please check the attached document with warranty and invoice.

This TV is not working for a long time and we have raised several requests to Philips customer care. Service people could not fix the TV so finally, customer care is offering 30% money back for the TV. That is unacceptable. We need an equivalent replacement of the full amount refund.

I reached out to Phillips customer care philips.[protected]@pemail.in but they replied that they are not the correct department and provided me with 2 email address. [protected]@vgmail.in and philips.[protected]@pemail.in. I sent emails to both but there is not a single reply.

I am gaya parsad dubay my address is house no 17 gali no 2 near crpf camp bhihari pur i had purchased samrt led tv pe-39 amount was 31000rs with five year warranty my tv purchase date 30/10/2016 my tv not working 31/03/2019 your tech come in 01/04/2019your service950amount i paid but last 2mounth i am calling coutomer care but not respone always saying 2_3 day i am very upset please as soon as my problem

I bought an LED TV Model:42PFL7977/V7 AX in February, 2014. Unfortunately in March, 2015, the Mother Board IC card failed. I have been requesting via e-mail (philips.[protected]@pemail.in) for Philips India to send Quotations so that they can sale me this part no.[protected]. Three times they have turned down my request to say you are in Zambia we only handle those based in India.

Hi, my complaint #ban[protected] for my tv is still not resolved for about 3 months now. The tv is with your authorised service centre. Whenever i contact them, they keep telling me that the part replacement is pending from philips warehouse. Is this is the kind of warranty service you promise to your loyal customers. If my issue is not resolved immediately, i will be forced to initiate legal action. Please address my issue and resolve. Thanks...

Hello,

I have brought the 40pfl5059/v7 led tv from bismi enterprises calicut, kerala on 3rd sep 2017 with 5 year warranty cover.

Tv display stopped working 24th may 2019. I have complained to service center and a person called after few days. He is saying that the philips india stopped their service and they cannot cover my warranty.

Could you please help on this issue or help to guide for the further procedures on this.

Thanks,

Prasoon p.

Hi team,

Its been almost a month now that my phillips led 42inches stopped working. It stopped work in the first week of may and for a week i tried contacting through every possible i. E. Email, customer service number. But didnt had any success reaching you. Finally i went back to vijay sales from where i purchased this product. They guided me to register a complaint via sms. On 13th may i reguster a complaint via sms and a service man came for a visit. He said all the possible bad words about the company he can and asked me to get this repair from outside and the part wont be available at all. I insisted him that i can wait. He said it may get done by month end. I called him today and started talking bad about the company again and provide me area manager number... The moment i provide him the complaint number he did the same thing i. E. Started saying bad about company and asked me to get this repair from outside. Now i request you to please help me else i have to take some legal action and i really dont want to take such action. I will be waiting for your response. Thank you.

Complaint number - gur[protected]

It's been around one month that, i haven't got any solution from philips regarding my tv. (Under warranty)

Raised this complained on 27th of april and technician visited and advised that some software and some part will be required to fix this problem and he is not sure when those parts will be available to technician in one week or one month. He took his visit fee of 944.00 and said he has requested company to provide the required parts.

After doing follow up with him now he say that philips dont have any further contracts with them, so i should again follow up with the company for further help, so i don't know, what's happening?

Help me out, my kids are without tv since last one month during their summer vacation.

I had purchased one television set of brand philips with the under mentioned specifications:

Philips 140 cm (55 inch) full hd led tv
55pfl5059 / v7 / 55pfl5059
Sr. No. :[protected]

This television was purchased online through flipkart with the under mentioned details

Order id : od[protected]
Order date : 24.11.2018

Invoice no. : fa a kms[protected]
Invoice date : 25.11.2018

Sold by :

Naveen electrotech pvt. Ltd.
Naveen electronics,
H - 4 / 4, model town - ii,
Delhi - 110009.

Pan : aabcn2688k
Gstin : 07aabcn2688k1z3

The said television was brought by me for inr 49, 999.00

It is with utmost regret that i write to you that the television set that i have received is defective and of sub - standard quality.

Within a month of purchase the picture quality became patchy. A complaint bearing s. R. No. Gur[protected] was registered at the service center. A technician visited us and said that picture quality was patchy as there was dust accumulated inside the set and he needed to open the screen and clean the dust from inside to make the picture quality better.

That done, and a couple of months later i discovered black shadow / spots on the left hand corner covering nearly 30 % screen of the television set. Another complaint bearing s. R. No. Gur[protected] was registered on 16.03.2019. The same technician visited us again and upon a thorough inspection declared that some part was defective and needed replacement.

Nearly one month after my complaint and subsequent follow ups i have been told that the part is not in stock and i would have to wait till the part is available.

Sir / madam, i am absolutely disappointed. I have spent my hard earned money to provide some means of entertainment to my family, but to my dismay i feel cheated.

I am also surprised that one of the world’s leading brand ' phillips ' can sell a product which is of below par quality. Not only that, i am dismayed in the manner in which such a huge brand has such unprofessional and such unethical service force who are incompetent to provide basic parts / services to their customers.

I am extremely disillusioned by your company and request you to kindly take away the television set and kindly refund my money.

I would be obliged if you can process my request at the earliest and relieve me from this agonizing experience.

I have purchased philips led tv 30/10/2016 the tv was 2 year above old
Bur your company provided 5 year warranty after that i have issues with philips tv two months above before i made complaint and pay 950 rs in the philips service center through call. Till now i did not get any solution to solve the issue. They said wait wait wait. Do not know how long have to wait till complaint of warranty period kindly please understand

30/10/2016 i was purchase philips led tv39pfl6570-ddb smart tv addaaaa 5 year warranty last 2 month above tv not working i was complaint registered 1/4/2019 and pay 950rs customer care madam saying one week one week and your technical person saying i have no idea your tv call by customer care service and your service person is poor service provided your name is worldwide but your service is very poor but tv not repair or replace i waiting long time please understand my problem

30/10/2016 I was purchase philips led tv39pfl6570-DDB SMART TV ADDAAAA 5 year warranty last 2 month above tv not working I was complaint registered 1/4/2019 and pay 950rs customer Care madam saying one week one week but tv not repair or replace your technical saying call customer care I have no idea so i am not happy your service you say our tech per visit 950 rs I am paid I waiting long time i am common men please understand my problem

I purchased a philips television on 3rd december 2016, which is in 5 year warranty period now, which has display problem, to which i logged a complaint in the first week of november of 2018, and a technician visited on 11th november 2018, and found that the display was faulty, and told us that the part would be replaced within 21 days and if the part is not available then it takes about a stipulated time of 21 days under which the product would be replaced with the equivalent fresh piece of television. But, to my disappointment it's have been more than 6 months, after several follow-ups with your technical support and concerned people, i neither received any replacement nor the problem was resolved. Currently, all the service centre people mobile number is not available, also they are not responding to the e-mail regarding this issue. Job no: gha[protected] complaint date - 08/11/2018