Philips India Complaints & Reviews

Philips india service centre and digi 1 electronic store in bhiwandi, thane is not taking appropriate action to check iron.
Complaint booked at digi 1 electronic store on 2nd may 2019 till now there is no response from philips india.
Digi 1 executive also not competent to provide service visit from philps company.
Very poor service provided from digi 1 electronic store bhiwandi and philips company.

I was purchase induction cooktop hd 4938/01 in 2/11/2018. This induction repair at more time but issue not resolve. Your service person product repair many time in same problem and it's behavior so rude. I was discussed this issue in your pune office regional. Your products was so bad quality. Please do the needful action against this complaint. Otherwise give me refund my money..

I own a philips 42inch led tv with a 5 years warranty. That tv has been giving problems since quite some time. Service centre temporarily fixed the issue but the same issue kept arising. They then ordered a panel which i was later informed after 3 months that, the panel is not available. I had to re-register the complaint and i was told that i will be getting a refund but after repeated intimation and submission of documents, philips consumer care hasn't replied to a single email that i had sent them. This is very poor service from them considering that i had spend around 50, 000 for the tv and over 3000 for repairs which i had to pay even though the tv is covered under warranty.

I purchased philips masticating slow juicer from croma thane on 26/04/2018.
Used it on 1st may for the first time, since i was travelling.
As claimed it can extract 80% juice, i failed to extract the same even after putting the pulp again and again 3 times.
Extraction is very poor.
I am not for such a waste.
Please arrange to return the same and refund my amount paid for the same.

Dear

Under warranty for 5 years. One of your person his contact no is +91 [protected] took 1300/- to replace the panel on 8th april 2019. Now he is saying that the part will never come. He has asked to deposit the tv to some marol address for refund. He is not giving any contact no even your toll free customer care is not bothered to give any reply

Its on site warranty so why would we take it to marol without any written commitment from your side about what refund would come.

Need immediate remedy

Model number - 42put7590/v7 az
Purchase date - 27th jan 2016
Serial number[protected]

I had purchased philips rice cooker worth 1900. Which is not working. Complained many times. Its almost a month now. Wanted replacement. No one responding ever after 8 complaints. Mailed the bill and images to them a week back. They are saying it will be replaced in 2 months and are disconnecting the phone. My number [protected]. I am going out of station in 4 days and wanted replacement before that. Pls call to resolve

I have launch complain for repairing for LED TV 40 inch which is under warranty ( Complain no BAN[protected]). Surprisingly technical is telling that i have to pay Rs.1250 as visit charges upfront before he commences work. I am surprised that even for product under warranty we have to pay visit charges. Customer care team is not responding on same even after repetitive reminders.

I had purchased a phillips 43 inches tv in 2016.in october 2018, there was a back lightissue which was fixed by tvk service center in bangalore. The same issue happened in dec.
I was given a warranty of 780 hours for the backlight but my tv is not fixed. Mr. Jeffery george has been repeatedly disconnecting my phone. I have already paid rs. 250 as the visiting fees. But even then they are not fixing the backlight.

Request some senior management to intervene.

I had purchased one television set of brand philips with the under mentioned specifications:

Philips 140 cm (55 inch) full hd led tv
55pfl5059 / v7 / 55pfl5059
Sr. No. :[protected]

This television was purchased online through flipkart with the under mentioned details

Order id : od[protected]
Order date : 24.11.2018

Invoice no. : fa a kms[protected]
Invoice date : 25.11.2018

Sold by :

Naveen electrotech pvt. Ltd.
Naveen electronics,
H - 4 / 4, model town - ii,
Delhi - 110009.

Pan : aabcn2688k
Gstin : 07aabcn2688k1z3

The said television was brought by me for inr 49, 999.00

It is with utmost regret that i write to you that the television set that i have received is defective and of sub - standard quality. Within a month of purchase the picture quality became patchy. A complaint bearing s. R. No. Gur[protected] was registered at the service center. A technician visited us and said that picture quality was patchy as there was dust accumulated inside the set and he needed to open the screen and clean the dust from inside to make the picture quality better.

That done, and a couple of months later i discovered black shadow / spots on the left hand corner covering nearly 30 % screen of the television set. Another complaint bearing s. R. No. Gur[protected] was registered on 16.03.2019. The same technician visited us again and upon a thorough inspection declared that some part was defective and needed replacement.

Nearly one month after my complaint and subsequent follow ups i have been told that the part is not in stock and i would have to wait till the part is available.

Sir / madam, i am absolutely disappointed. I have spent my hard earned money to provide some means of entertainment to my family, but to my dismay i feel cheated.

I am also surprised that one of the worlds leading brand ' phillips ' can sell a product which is of below par quality.

I request you to kindly take away the television set and kindly refund my money.

I would be obliged if you can process my request at the earliest and relieve me from this agonizing experience.

Complaint : Request for replacing LED PHILIPS 39PFL3539 purchased from Discount Point, Khasra No. 33/17, Land Mark Han Hudai Village Samaypur, New Delhi-110042
Sir/Madam,
I, Anshul Ojha purchased a LED PHILIPS 39PFL3539 from Discount Point, Khasra No. 33/17, Land Mark Han Hudai Village Samaypur, New Delhi-110042 vide Invoice No. DP-0619 dated 25.06.2018.
The above-mentioned TV was defective, as the same started troubling within a month of purchase. Initially there was complete black out of the screen only sound was audible. Later on, on my complaint the defects were cured but the same was temporary. The said TV again stopped function and again there was no display. I made a complaint to the store Discount Point, 20 days have gone by but the said TV has neither been repaired nor has been replaced.
In view of the above it is humbly requested that kindly replace the above mentioned TV without further delay. The TV is still under warranty. A man from Digital service Centre, C-11/20, Sector-3, Rohini, Delhi visited our house but he refused to do anything and said to repair as parts are not available.
Inaction from your side is harassment to us and selling of defective TV is deficiency in Service. Kindly take action immediately otherwise we shall be constraint to take legal action against you.

Yours
Anshul Ojha
E-4/61, First Floor,
Sector-16, Rohini, Delhi-110089
M.No. [protected]
Email ID: [protected]@ymail.com

I ordered a philips she1505 earphones from flipkart with 1 yr warranty, but after 6 months the left earphone suddenly stopped working, so i went to philips service center (Opera electronics, rishikesh) for replacement of the product.
Firstly, the lady did not attend me properly and he was refuse for the replacement stating that the warranty period of the earphones is of 6 months only, and that it was ordered from flipkart but after seeing the bill and warranty card she received the request and told me to wait for 10-15 days for the replacement. Secondly, i didn't receive any updates regarding the replacement and when i called the service center after 16 days, they said that there was wrong warranty details provided to me by flipkart and told me to wait another 7 days. Thirdly, after 7 days i tried to reach the center, but the executive didn't receive my call disconnected my calls.

I had purchased philips earphone model number she3205bk/00 on 26/4/2018 having one year warranty... But now it's not working and it is under warranty... Customer care service of philips submitted my earphone on 10 march 2019 for the replacement. But its approx one and half month passed they have not replace it. Whwnever i ask about the new one they always says it will take one more week.../... It's so frustating...

Sir i am ramesh bariya facing problem from philips company is is not responding at all from four months my tv is not working and i complained to consumer care but they checked and said it has board problem they said they will provide refund money. They said you have submit your dead tv to service center. And i submited my tv. Till now no response complained date 7/11/2018 but still now my issue is not resolved i call to customer care they say sir your problem will be resolved within 48 hours but till now it's being repeatedly telling the same but i don't know my issue will be resolved or not please provide solution's to this

Case id - tha[protected],

I am following up to get the status but didn't get any confirmation on it. When ever i called customer care they said, your product can't be repaired as parts are not available, we are providing refund for the same but did not get any process or calls for the same.

Please help to and provide all the relevant information about refund process so that i can get the refund amount asap.

Sir i am sampath facing problem from Philips company is is not responding at all from six months my TV is not working and I complained to consumer care but they checked and said it has board problem they said they will provide refund till now no response complained date[protected] but still now my issue is not resolved I call to customer care they say sir your problem will be resolved within 48 hours but till now it's being repeatedly telling the same but I don't know my issue will be resolved or not please provide solution's to this
Registered mobile number :[protected]

I have called many times on customer care number 39404040, no one picking up phone. I tried to call on another customer care number [protected], they said that they work for other department hence they cannot support for tv and cannot pass on complaint to respective tv service department.
There is no service center available for philips tv in vadodara, gujarat city.
My only question for philips is that if you do not have service center availability then how can you sell product in the city
I have 5 years warranty on tv, when you do not care about customer after selling product then why are you giving tv warranty.
Philips is international brand, if such service is provided by well-known companies then who will trust on brand. Very disappointed with philips tv experience.
I need immediate solution, i attached invoice and warranty card details.

I am prasant kumar swain, purchased led tv as mentioned below:
Brand - philips lcd
Model - 32pfl3938/v7a2
Sl no[protected]
Invoice date - 21/10/2015
Invoice no - bbs/sa/1516/04271
Warranty period - 5 years
Purchased from - great eastern appliances pvt. Ltd, bapuji nagar, janpath, bhubaneswar

On july 2018, i have identified that tv is having retrace line in led screen. On 13/07/2018, i have raised complain with philips customer service about the said issue
And they have visited my home to see the issue. The complain number is bhu[protected].in more than 6 months, i have not received any update from the philips team.

So i visited phillips office at hanspal, bhubaneswar on 14/01/2019. The reply i get from phillips office is "due to nonavailability of parts, your tv can't be repaired and complain get cancelled" and asked me to call to the customer care number again to raise the complain. When i called to customer care executive, they said "your complain has been cancelled and re-lodge the complain again".

I want my tv should repair asap and need to give me penalty of such delay.

I have spoke to call center agent on
[protected]. Guy has asked me to visit site since no service center available for Philips TV in VADODARA city.
You do not have service center availability then how can you sell product in the city
See my warranty is getting expired soon and I need solution before that
Reattching invoice and product details.

I have purchased a philips tv in girias, mogappair west branch on july 15, 2016 which has a warranty of 5 years.in mid of feb 2018, tv was not working and we lodged a complaint regarding this. On 13/02/2018, one mr magesh from srinivas electronics,

Perambur diagnosed that the board inside the tv was not working and post then even the display was not working.
We again called mr. Magesh regarding this problem and he said that they are yet to receive the board. It has been more than 6-7 months still the issue is not resolved and when we call the service center we get a vague response stating that we have not received the board yet.
I have attached the necessary proof along with this. I need a concrete solution for this. I am expecting a reply at the earliest.

Tv details are given below.
Name of the tv: philips
Model: 43put7690/v7az
Serial no:[protected]
Date of purchase: 15/07/2016
Purchaser name: akila p
Registered phone no: [protected]

This is to inform you that, i, ankit srivastava from lucknow, u. P. Had purchased philips white & rose gold-toned in ear bluetooth earphone with mic shb5950wt from myntra. But after sometime i felt that some heating issues were there and it also stopped working after that. I took it to your service centre i. E. Acacia electronic care in indra nagar, lucknow on[protected] for repair purpose. They had taken it and told me that some processes are going on in philips, so it may take some time. Month after month i went there and got the same answer repeatedly. When i got fed up with their approach, then i asked them to gave me their senior's number. His name is vikram but he never took up my call to give any kind of answer regarding this issue. After 7 months of continuous frustration, i am mailing you to get it sorted as soon as possible.