Philips India Complaints & Reviews

Complain regarding philip tv 49 inch purchased from your store on 18.3.2018... As per your technician displace will be replaced... But no action till date tv is under warrenty but no response from your end.
Reff to complaint no.1810-b020050 dt. 3.10.18.. Which has not been resolved till date...
From dolcy james
Alternate no. [protected]
Please do the needful

Led tv has a black vertical line on screen and is also in guarantee period so need urgent repair and its model no is 40pfl4985/v7 kz and it's consumer is mrs rashmi rani mishra at. Deo gaon bonaigarh pin - 770038. It iwas purchased from galaxy electronic rourkela on 20.10.2015. Inspite of my several try the customer care no
Provided in guarantee card not contacted. The saler also not responded &referring other person for repair. This essential part of life. So needs repair or replacement. Urgent action soliciated

Hi team,

I had given my philips portable bluetooth speaker for replacement in service centre on 17th july 2018. Still i have not received replacement.

I contacted customer care no but they are not able to provide me proper status of replacement always saying some issue going on.

It is now 45 days that i am waiting for replacement. Please help me with the update and replacement also provide me escalation matrix for waranty replacement process

Product name : philips bt 120
Date of handover : 17th july 2018
Service centre : shop number 1 mangal ashirwad society savarkar road off phadke road near svc bank, dombivli east, maharashtra 421201
Registered mobile no : [protected]
Complain log no 3009692/04069

Waiting for replacement

Fraud company no one is replying to me through email and not giving proper information on call my led display is black from last 15 days but no executive is coming and telling me about my warranty that it is still in warranty or not but the warranty provided from philips was 5years and it is just 3 years but the company is doing totally fraud with me.
Sudhir kumar
[protected]

Hi,

I purchased a TV on 25 oct 2015 Model No 39PFL5470/V7. TV comes with 5 years of warranty. My Tv screen has gone black since last 20 days. And I am continuously trying to call customer care, No one is ready to pick my call. I also sent an email at philips.[protected]@pemail.in but never get any reply. I am really fade up and harassed. A company like Philips will do like this I never thought.

Please help me and suggest me what I can do.

Thanks
Ravish

I have purchased earphones on 20/03/2018, but after the use of 5 months it stopped working so i went to philips authorized service center (Usb electronics, chennai, tn), i gave my earphones for the replacement on 04/08/2018, but till now i did not received the replaced product whenever i am calling to service center they are saying we did not receive the replacement of your product, it is more 2 then months, every time i get the same excuse from service center. Today also i called service center person told me to wait for 2 more weeks.

Sir,
I have purchased a juicer mixer grinder model no hl 7575 & hl 7576 during the month of august 2018. When i opened its sealed pack box on 10 september 2018, jmg was found defective as the lower part (Base) of the grinder found cracked. Thereafter i complained to the toll free number of philips india from there no positive response was given. Hence, it is requested to replace the item or refund the cost of the item at the earliest. Confirmation in this regard may please be sent on my e-mail. Id [protected]@yahooo.com. Contact number [protected]...

Regards

Bhagwan sahay saini

This is regarding my complaint for repair of philips 43 inch led tv display. After making complaint since last two and half month, the problem is still there with so much of harassment. The complaint reference number was run made on 25 june 2018. Here the service engineer visited, took the tv and delivered the tv after 7 days on receipt of service charges. But after two hour is show many black line in display. We had complaint this issue to service men on call. But unfortunately the problem still persisted. On making contact with philip customer care regarding this issue, every time his say my phone is currently switched off, then we registerd another number on philips portal and register complaint again but again the problem still presisted, he was told the call is closed. After many days i got a sms saying the complaint no ran[protected] has been logged. But sadly again there is neither any call nor any visit happened afterward. So i had to make a complaint again via phone. This time again i was told the call is closed. You have to register another complaint and you need pay service visit charges before it is attended. I must say i have not expected such harassment from company like philips for such consumer issue. I really don't know how to escalate this issue or should i take help of consumer forum for legal action.
Can you please look into this and guide for a resolution.
Regards
Vivek

This is regarding my complaint for repair of philips 32 inch led tv. After making complaint since last one month, the problem is still there with so much of harassment. The ist complaint reference no was ran[protected]made on 1st september 2018. Here the service engineer visited, took the tv and delivered the tv after 7 days on receipt of service charges. But unfortunately the problem still persisted. On making contact with philip customer care regarding this, i was told the call is closed. Then i had to write several mail to customer care of philips but no response received. After many days i got a sms saying the complaint no ran[protected] has been logged. But sadly again there is neither any call nor any visit happened afterward. So i had to make a complaint again via phone. This time again i was told the call is closed. You have to register another complaint and you need pay service visit charges before it is attended. I must say i have not expected such harassment from company like philips for such consumer issue. I really don't know how to escalate this issue or should i take help of consumer forum for legal action.
Can you please look into this and guide for a resolution.
Regards,
Debasish sahu

I have issue with by display. I strongly feel that back-lit has issue. One of philips support vendor osm services who picked up tv and has further aggravated the issue and collected inrs 8500 from me.

Now there is center line on the display whenever it is working plus right hand side of tv has become very light (Almost black out).

Within 6 months of purchase as well back-lit had to be replaced. I strongly feel that this is a manufacturing defective piece sold to me through vijay sales.

Tax invoice: 108-ch01-1651aofwp 35 dates 10-jan-2016 of vijay sales.
Serial no:[protected].

I am completely disappointed with philips india approach.

Request you to look into the matter.

Regards,
Upen maru
[protected]

Hai,

I am Sukanya Josy from Trivandrum, Kerala. I purchased a philips Headset costing 750 INR from a shop. Due some complaint i returned it since, it had warranty of 6 months. It has been 25 days, no replacement made yet.

I am depressed with your customer service. I was continuously contacting the shop keeper and he is helpless since, company didn't replaced the product yet. If you are not willing to replace the product take neccessary action to refund. I won't recommend this brand for others due to the poor customer care.

Kindly take care of my problem and please do the needful.

It is almost 1 month and they have not replaced my trimmer. Neither they have informed me about current status nor they had requested for replacement of the product till today. I went to the service centre on 6th sept. On 13th i received a message on my mobile number that the product has been registered for replacement. I contacted the service centre and customer care both said that the product could not be repaired and therefore, it will be replaced since it is in warranty. Every week from then i was informed that i will receive the product within 1 or 2 days. Till today i have not received it and when i contacted the person named mr. Subhojit, he said that today only they have requested for product replacement and it will take another 10 to 15 days. It is really frustrating and annoying...

Sir,
We are bye philips home theater last month december now recently 2month continuously repair on your products list of problem given bellow by
1. First problem is center speaker is not working, service center taken them products resolving the problem
2. Then 10days working again surrond left speaker repair again solving the problem on service center
3. Then now 25 days after again problem is surround right not properly working tank service center asked again and again speaker is not working nobady service engineer reason

(Very very very worst and delay service please my complent taken action)

I am die hard fan of phillips product from last 40 years or so...
I have purchased phillips led tv model 58pfl9577 model from nagpur based authorized dealer m/s norwest electronics, nagpur (Maharashtra) on 13.03.2014 by spending about rs 1, 77, 777.00 which is huge amount for middle class citizen like me.

The tv was carried by your authorized service center by about 3 months + for carrying out the repairs at your center. I have been chasing tooth and nail for urgent repairs.

In-spite all out efforts by nagpur service team till date the tv is not repaired due to non availability of matching/ interchangeability spares.
Its really frustrating that for 3+ months phillips could not resolve the spares availability issue.

You will appreciate that non availability of spares in 4+ years is extremely worrying especially for such a expensive tv.

I make fervent appeal to please arrange to refund the cost of tv so as to ensure that i go for other tv immediately.

I hope immediate action shall be taken to avoid my & families mental agony for want of television.

With warm regards

Arvind hingway
[protected]

I had given my led tv for repair on 21 st july at nearest authorized service center. Initially they told i will get the tv repaired in 25-26 days. Now its more than 2 months and i have been told that the part is not available. When i called the branch service manager mr ramesh before 1 month, he confirmed that the part is not available and i will get a new tv as replacement in next 2 weeks. My tv is in warranty. When i call the customer care they told only one thing that we will escalate the issue and philips support will get back to me. Till date i haven't recieved any single call from philips. When i email to philips support, i have been told to contact mr ramesh or mr m sathyanarayan rao but none of them pick up the phone or get back to me. I feel harrassed and wanted my issue to be immediately resolved.

I am raising a complaint to you for the replacement of philips speaker.

I purchased a brand new philips speaker model spa9120b/94 challan number 1262 on 23/09/2018 from exclusive brand store unit of hari om retail pvt ltd, a-1/11 sector-8 rohini delhi 110085 and at the time of purchase they did not have any fresh packed product so they people sold me the displayed product despite being asked serveral times for getting me fresh one and they gave me assurance it is fresh and they kept it in display just before couple of days so i trusted on them and bought it, however just in two days system has stopped working and got dead. I have been using many products of philips for a long time and have good exeprience with philips products quality please get the replacement done to maintain your good customer experience. I would request you to kindly replace this product and i dont look for any repair to it and get me the fresh one, as per my understanding from consumer prospective company has to change the electronic item if any fault happens within 10 days from the date of purchase. Please immediately replace it before 30th september 2018 since i have family function at my home on 2nd oct.

Looking for your kind response in this matter.

Regards

Saravjeet singh

Contact : [protected], [protected]

I had had a lot of troubles initially with the purchase of the speakers itself but when i did purchase it, it has been creating the humming sound ever since. sometimes from one, sometimes from the other or from both the satellite speakers. I contacted the helpline, was told that I would receive a call back in 6 hours. Got one after 4 days, was asked if I was available at my place. Then was told that it will be checked the next day[protected]. And when the technician actually visted my house after a whole lot of efforts, instead of trying to check the product, got into a spat with me. Now I'm being told that no one can come to my place to check it, I have to visit the service center. And this is after I'm offered on-site warranty while buying the product. I don't have much time left with the warranty period of this product, I need someone to help me resolve this as soon as possible. My complaint ID is SUP001/591472.

I hv already lodge a complain on 05.09.2018 and technician came on 06.09.2018, he took a photo of a parts and said that he will send requisition for the parts to head office and after receiving the same, he will fit the same on my TV. But after 19 days, no technician will come to resolve my problem. I have bought the same on 19.03.2018 from GREAT EASTERN RETAIL PVT. LTD. UTTARPARA, HOOGHLY. Please look into the matter, I am still facing to watching my TV.

My 49" LED Philips TV stopped functioning on 15th Aug, I registered a complaint in Customer care on the same day and the service center employees came to home and they bring my TV on 18th Aug saying it will take a week to return. But its now more than a month they are not picking up the calls and they are not providing the status. The TV is in warranty.

Dear sir,
We still not get any reply from philips company. Please need your help in this matter, philips 2.1 home theater (Model no:mms8085b, serial no:wc1a[protected]) by amazon online and i get delivery on 4 july 2018, from 1st days its volume not satisfactory it getting low volume but after use of 16 days it's totally stop working suddenly. I booked complain at philips customer care on 21/july/2018 & complain no. Is sup001/553809.