Philips India Complaints & Reviews

Hai,

I am Sukanya Josy from Trivandrum, Kerala. I purchased a philips Headset costing 750 INR from a shop. Due some complaint i returned it since, it had warranty of 6 months. It has been 25 days, no replacement made yet.

I am depressed with your customer service. I was continuously contacting the shop keeper and he is helpless since, company didn't replaced the product yet. If you are not willing to replace...

It is almost 1 month and they have not replaced my trimmer. Neither they have informed me about current status nor they had requested for replacement of the product till today. I went to the service centre on 6th sept. On 13th i received a message on my mobile number that the product has been registered for replacement. I contacted the service centre and customer care both said that the product could not be repaired and therefore, it will...

Sir,
We are bye philips home theater last month december now recently 2month continuously repair on your products list of problem given bellow by
1. First problem is center speaker is not working, service center taken them products resolving the problem
2. Then 10days working again surrond left speaker repair again solving the problem on service center
3. Then now 25 days after again problem is surround right...

I am die hard fan of phillips product from last 40 years or so...
I have purchased phillips led tv model 58pfl9577 model from nagpur based authorized dealer m/s norwest electronics, nagpur (Maharashtra) on 13.03.2014 by spending about rs 1, 77, 777.00 which is huge amount for middle class citizen like me.

The tv was carried by your authorized service center by about 3 months + for carrying out the repairs at your center....

I had given my led tv for repair on 21 st july at nearest authorized service center. Initially they told i will get the tv repaired in 25-26 days. Now its more than 2 months and i have been told that the part is not available. When i called the branch service manager mr ramesh before 1 month, he confirmed that the part is not available and i will get a new tv as replacement in next 2 weeks. My tv is in warranty. When i call the customer care...

I am raising a complaint to you for the replacement of philips speaker.

I purchased a brand new philips speaker model spa9120b/94 challan number 1262 on 23/09/2018 from exclusive brand store unit of hari om retail pvt ltd, a-1/11 sector-8 rohini delhi 110085 and at the time of purchase they did not have any fresh packed product so they people sold me the displayed product despite being asked serveral times for getting me...

I had had a lot of troubles initially with the purchase of the speakers itself but when i did purchase it, it has been creating the humming sound ever since. sometimes from one, sometimes from the other or from both the satellite speakers. I contacted the helpline, was told that I would receive a call back in 6 hours. Got one after 4 days, was asked if I was available at my place. Then was told that it will be checked the next day[protected]....

I hv already lodge a complain on 05.09.2018 and technician came on 06.09.2018, he took a photo of a parts and said that he will send requisition for the parts to head office and after receiving the same, he will fit the same on my TV. But after 19 days, no technician will come to resolve my problem. I have bought the same on 19.03.2018 from GREAT EASTERN RETAIL PVT. LTD. UTTARPARA, HOOGHLY. Please look into the matter, I am still facing to...

My 49" LED Philips TV stopped functioning on 15th Aug, I registered a complaint in Customer care on the same day and the service center employees came to home and they bring my TV on 18th Aug saying it will take a week to return. But its now more than a month they are not picking up the calls and they are not providing the status. The TV is in warranty....

Dear sir,
We still not get any reply from philips company. Please need your help in this matter, philips 2.1 home theater (Model no:mms8085b, serial no:wc1a[protected]) by amazon online and i get delivery on 4 july 2018, from 1st days its volume not satisfactory it getting low volume but after use of 16 days it's totally stop working suddenly. I booked complain at philips customer care on 21/july/2018 & complain no. Is sup001/553809....

I bought philips led tv in 2015 and then after one yeaf we are facing problem of back lighg in our model no 55phsosg/v7az
In past one year we it had happend for 4 times...
And service from philips was ridiculous... As you engineer never came on time and gave proper solution even..
I am requesting for such flavourable responce from side... And this time i am not going to accept this model please take give another piece....

Everybody is complainung about service centers not responding. My speaker is in service since 3rd july.

— everybody who has this kind of problem we should contact consumer service india and file complaint about bad service. —

Job no - 2313206/07162

They are saying there is reforms going in the company.
It does not take 3 months in process.
We dont even care abot that now.br...

My new music system is not working when i complained they give me a complain no-sup001/557456 after that they are simply saying me it will take more 10 days in every 10 days when i am calling they are saying more 10 days it will take and now it was more then 2 months. No one is responding properly.
Even i mailed on customercare. [protected]@philips.com. They are also not responding....

My name is viral arvindbhai patel ([protected], [protected]@gmail.com). I want book my complain against philips india company. I recently brought 1set philips 2.1 home theater (Model no:mms8085b, serial no:wc1a[protected]) by amazon online and i get delivery on 4 july 2018, from 1st days its volume not satisfactory it getting low volume but after use of 16 days it's totally stop working suddenly. I booked complain at philips customer care on...

I have purchased philips tv on 01/10/2017, vide my invoice no [protected] from malika appliance, i hv registered my complaint with your customer dept vide complaint no.6505 dtd 04/08/2018 register with mobile no.[protected] but after 45 days not getting proper responce and not repair my tv.
So poor service rendered by philips nxt time i wil not purchase any philips commodity and also give to media we r purchasing 60 thousand tv...

Its been 60 days that i had approached philips customer care center to submit my defective earphones. They had checked it and had assured to give me a new product as it was under warranty in the next 10 days. Its been 60 days and till date they haven't yet resolved my case. Each time they come up with a new excuse like there's a shortage of products, products are not reaching their service center, internal changes, sap issues, etc.
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My brother purchased philips led tv 40pfl5059 on 09/11/2015 from mumbai with 5 years warranty.
On 04/07/2018 he registered a complain and an engineer from your service franchisee "shraddha enterprises", mukadam compound, opp ashar electric work, general a k vaidhya marg, malad east, mumbai - 97 came and inspected and collected rs 944/= as service charge and detected that mother board of tv is faulty and need to replace the mother board.br...

Just want to informed you that I'm struggling to get resolve my TV complain which I raised in july month "GHA[protected]" and got closed automatically. Then again I raised another ticket "GHA[protected]" on 7th July but still not resolved. Engineer visited my home and checked my TV, said that he will order the part which is not working and will replace once he will get that. Since my complain is not closed.
I am why you are making TV...

Philips iron model no-1905/21 manufacturing fault plate fail recived from distributor balaji marketing rajkot sejul raithatha but he told me try i[censored] sell it and after sell customer return it we take back iron so we sell iron but customer give it return bcz iron doesnt work properly we told distributor but now he ignore asm vishal bhatt also told whenever that try to sell otherwise we have to seat here for u but now ignore it so now what...

Sub: lamentable state of after sales warranty claims at philips india

The following are the problems which i have faced for claiming my product philips sho9567 o'nill the strech warranty and am still facing for getting services under the warranty claim:

Ps note: if you are selling a headphone with a price tag of rs 5000 then you should be knowing that they might be an essential part of everyday routine.
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