Philips India Complaints & Reviews

From: gaurav, anurag
Sent: 18 january 2019 13:27
To: 'corpcomm. [protected]@philips.com' ; 'philips. [protected]@pemail.in' ; 'philips. [protected]@pemail.in'
Subject: tv installation pending from 2 months - escalation - 4. Response required.

Hi philips india,

Gha[protected] – closed by your engineer. I told engineer that tv installation needs to be done but i also need bolt on which tv is installed. But your...

Ref no: del[protected]

This is to notify again and again that i had complained for philips led tv. But not getting any response since i had complained from august till now a date. Dont bother about the customer complaints and solve or reply. I had very bad experience with philips. I will not suggest anyone to buy. I had called mr rajesh (Asi) [protected]. He told me call on the numbers and even they did not reply on emails......

Hi,
This is to inform you that i am very much surprised with the after sales service of you estimated brand.
While buying the led tv.. I got 5 years warranty (Offer was going on)
Now i am facing issue in my display.. I called customer care regarding my problem..
My issues are as below..

1. Your executive came and switched on the led.. And directly said display is not working
2. He told me...

Hi philips team,

This is rajesh kumar r from bangalore, one of your customer of philips 43 4ksmart led43p. (43put7791). Bought this for 40, 000 inr with my hard earned money.

1) bought tv on 04-apr-2017;it stopped working on 05-july -2018. Exactly 1 year of lifetime only.

2) it was taken from my home for service on 07-july-2018 by a philips service center executive. Till now there is no update...

Hi team,
I have submitted my complaint on 4th Dec 2018 . Agent came to my house and said that backlight issue and we need to replace it. So we raised request for backlight, I paid the service change that time only also contacted service team for same.

Till today I have not received any part arrival message and I have been trying to contact local dealer and he always says more days required and not telling me the fixed...

Dear concerned,

This is regarding the complaint of philips tv which is not rectified since last 6 months. We have been contacting the philips chennai & gurgoan offices and the service center in chennai (Shine enterprises) and the philips south service center tek care (Ekatuthangal). All these efforts are still not useful.

We gave the tv for back light problem and the service centre checked and waited for 2...

Problem: unable to see the video, only audio was working.
Back light problem.
Tv was submitted to the shine enterprise for fixing the issue on 24th dec 2018, they said this is because of led problem and will get the part from philips and will replace it. The tv is under warranty.
But still the tv is not repaired. They say philips is taking time to send the part and says it will take time till 20th jan.
Request...

We have purchased phillips 48 inches led tv, with 5 years of warranty. Now within 4 years it's led screen is not working properly. Given complaint and they have taken our tv for repair, first they told 10 days to work now they are telling still more 15 days to complete the work. It's become very difficult to proper response from phillips customer support team...

On 19th December 2018 my TV not working and then cal trivandrum authorised philips service centre VIJAY ELECTRONICS. On22nd December 2018 repair my 50inc philips LED TV proof shown in attach file then next day 23rd morning my TV screen partially dark then service centre recollect and after few days we will cal head in charge says that TV is ok then today deliver conform but they don't deliver for those days till now. Today 07/01/19 i cal...

I'm launching complaint of my philips lcd tv display not shown on 29.12.2018 on customer care number and they and asked me your lcd tv in warranty or not i say yes and then the person told me that i will give your nearest service center number and disconnected and still not got any response or any contact no of service center after calling again and again on same number they not receiving my call and will today 03.01.2019 not given any service...

I am a soldier and in-charge of csd canteen. Webare selling your product energy saver led lamp7watt. The product is bye one get two free. There are three complaints got by the customer about the damage product. And the three pieces are kept with me and there is no way to replace it. So please take an early action on this matter. My address is
Sumithran o v
509army base workshop
Agra cantt.
C/o 56 apo
282001...

I received reply from your company by way of email on 27th November 2018 at 14.20 hours, calling upon me to produce my bank details and a crossed blank cheque with a view of deposit the refund amount directly in my bank account. I have submitted all these required documents on 04th December 2018 and sent you mail informing you about my submission of documents. (Refer to the print out of emails)
Thereafter I am in receipt of your email...

Hi, i purchased philips led tv 42pfl4755/v7 on 25.07.2011 at reliance digital bangalore (Delivery note attached) hoping the tv to service me make me happy for a minimum 15 years time. Unfortunately on the 27. Dec 2018, there was a loud sound and my favorite 42" led phillips tv was on the floor separated from its stand. It is not known how the stand material of the tv can fail so badly and get ripped out of the base. (Photos of tv bottom and...

It was purchased on 29.06.2017 from m/s naveen electrotech pvt. Ltd. Vide their bill no. 14176 s. No.[protected], model : 49pfl4351. It is not working since 21.12.2018 and complaint was lodged on 22.12.18 vide complaint no. Del[protected]. We are told that mother board is not functioning. Sometimes they say that it may take 1-2 days, it may take one week to 2 weeks. They are regularly frustrating. We have only one tv/led to view. Besides,...

I purchase the model no. 32pfl3230/v7a2 philips led /lcd on 3/01/2017 from shubahnsh electric at virar east, palghar, mahrashtra, on 18/12/2018 suddenly the television was stopped, its incompletely dead., i contact to my nearest dealer and communicated, he told me ur complaint is registered and service man visit ur place and check and given assurance the parts will be replaced in one month. Service charged taken rs. 590/-
Till dated...

I purchased a new led tv (Model 32pfl3738) on 14-nov-2015 from philips. The tv stopped functioning properly giving double images on 01-sept-2018.. A complaint was registered with philips service on 05/sep/2018. The service engineer from philips service centre came on 07/sep/2018 to attend. He said that the panel has failed and it has to be replaced. He said that he will bring a new panel and install it. I was informed that the panel is out...

I had given my phillips handsfree to service centre for service, they told me that they will provide me new against my old handsfree in 7days. Today's is completed more than 1 month still i had not received my handsfree. When visiting service centre for replacement they are just making false commitment.
Very poor services from big company like phillips. Completely dissatisfied from company.
I'll stop my relatives and friends...

I have brought spa 8090b tower speakers and i am unable to connect them to my led smart tv. I am calling every day hyderabad phillips center and they failed to provide srevice even after 8 days.

All excitement went on drain.

I am worrying that i bought extra warranty from phillips while purchasing this. After seeing this dirty service i am so doubted on this.

When ever we call to service center....

Dear Sir/Madam,
Please be informed that I Mr. Himanghsu Paul purchased 32" LED TV, model No. 32 PFL3230/v7A2 dated 4-Sep-2016 is not working now. Immediately I logged a complain over phone to customer care dated 29-Oct-2018, having docket no/complain no. S code S10799, Ref. No. KOL[protected], service engineer Rajesh ( contact no. [protected]) SVC point [protected] on 29-Oct-2018. I did not get the service. After repeated communication...

Hi Team,

It's been more than 2 months my TV is not working I have emailed to the Philips TV customer service mail but no one is responding

Can you please escalate the case to concerned authority and please give me a phone number to whom I can speak to.

FYI: When i tried calling the Customer Care they are simply saying we are not responsible to confirm on this issue and asking me to contact the...