Philips India Complaints & Reviews

I have brought a iron of philips from a distributor in december 2018. The iron stared giving trouble and filed a complaint from mobile no [protected]. Once person came for repairs. The technician came for repair was very raw.

I think instead of repair it got further damaged. With in couple of days itself the iron got stop working and we fed up with poor service.

This was handling by my family and when i came to know my office has filed complaint again. On 3rd jan your service provider came and collected the iron for repair.

They have promise to repair and send me back and they further informed us that since parts are not available we get the replacement

Now they are saying that since warranty period is expired we can not do any thing.

The repairs carried out was not perfect and this complaint is continuation with that compalint. If we were know about the warranty period, definitely we wud have taken care. It is just busy schedule and not knowing the details, 2nd complaint filed got delayed by few days only.

I think as brand of company and geneunity of the transaction we request your good office to kindly replace or repairs my iron.

I wonder, if parts are not available, within a about one year old purchase, who will take call on such company to have long term relationship in future.

Regards
Sanjay bhandari
[protected]

Dear concerned,
As philips india has not responded this is a repeat complaint for philips india to check and respond on the type of failure. This will lead to rectifying the design, material failure in future tv's. This is to stop customers to be badly cheated due to design and material failures.
So philips india respond.
G r ravi

Hi, i purchased philips led tv 42pfl4755/v7 on 25.07.2011 at reliance digital bangalore (Delivery note attached) hoping the tv to service me make me happy for a minimum 15 years time. Unfortunately on the 27. Dec 2018, there was a loud sound and my favorite 42" led phillips tv was on the floor separated from its stand. It is not known how the stand material of the tv can fail so badly and get ripped out of the base. (Photos of tv bottom and base of stand attached for your viewing)
I contacted technokare authorized philips service center no 24, 40th cross, 9th block jayanagar bengaluru 560041 who after inquiring informed that mostly the screen has broken and a new screen will have to be put in place for which it will cost minimum of rs 18000/-. I was shaken badly that for no fault of mine that i am being penalized for the material failure provided by philips india. My frustrated feeling that i have been deceived of my satisfaction of viewing on my best tv has been short lived and swore that i will never buy or suggest philips brand. It has given me service for 7 years only.
I have a second tv a 32' lcd which is also on stand and i fear that it may also collapse one day.
If philips india cares let it be viewed seriously, the complaint be scrutinized and necessary action be taken to rectify the problem to help me view my tv further satisfactorily. I would request you to take action to replace the screen from philips to ensure customer satisfaction without any charge. Please do the need full and oblige. This is my request please.
My email id is : [protected]@gmail.com
Particulars and changed address are as below.
G r ravi
#11, 4th main, bob colony, puttenahalli, j p nagar 7th phase
Bengaluru, karnataka - 560078

I ordered sony power bank along with bluetooth and i have got philips and samsung bluetooth it is dublicate product not a original product really it is wrost store ever i seen in my life and they said to contact us via email and contact number also [protected] and info. [protected]@gmail.com and i send many mails to them no response and phone number not working... Will u please help me i requesting you thank you sir/madam

Sir
I have purchased on line philips steam iron in june 2018. Now after the lapse of 7 month it stops working. It is not clear to me how the word fame company philips has made such type of inferior product. Kindly resolve my complaint on priority basis.

Abhishek gupta
C4h flat no-72
Janak puri
New delhi-58
[protected]
[protected]
[protected]@yahoo.co.in

Please don't close my complaint without providing resolution because i am not getting any response.

There are no steps taken by the company. I am calling customer care again and again but their support team is not responding. I have already provided service request number provided by customer care but action from them.

I have multiple emails but no response.

Below i am pasting the emails.

—

From: gaurav, anurag
Sent: 18 january 2019 13:27
To: 'corpcomm. [protected]@philips.com' ; 'philips. [protected]@pemail.in' ; 'philips. [protected]@pemail.in'
Subject: tv installation pending from 2 months - escalation - 4. Response required.

Hi philips india,

Gha[protected] – closed by your engineer. I told engineer that tv installation needs to be done but i also need bolt on which tv is installed. But your engineer never visited and closed the ticket.

Gha[protected]- again closed by your engineer that customer refused to pay installation charges. However, i have not received single call.

Service lead number provide by customer care is switched off “[protected]”.

I am going to upload the post in social media about your services and will complaint against you in consumer forum.

Worst part, i have not received even single reply of my email.

If philips india doesn’t provide after sales service then should stop selling product.

Tv installation is pending from two months.

Thanks,

From: gaurav, anurag
Sent: 12 january 2019 11:42
To: 'corpcomm. [protected]@philips.com'
Cc: 'philips. [protected]@pemail.in'
Subject: re: philips: referance number 60-[protected] [ ref:_00dw0cp29._5002x2kz8ye:ref ] - escalation

Hi philips india,

My request for tv installation is pending since two months.

1) first request – logged the call via customer care. I told engineer that tv installation needs to be done but i also need bolt on which tv is installed. But your engineer never visited and closed the ticket.
2) 31st dec 2018 – logged complaint via web and they directed my request “philips. [protected]@pemail.in” but no response.
3) after 4 days i sent the reminder but no call.
4) today i am again escalating it.

Can you please do the needful?

Thanks,

From: gaurav, anurag
Sent: 04 january 2019 15:49
To: 'consumer care support'
Cc: 'philips. [protected]@pemail.in'
Subject: re: philips: referance number 60-[protected] [ ref:_00dw0cp29._5002x2kz8ye:ref ]

Thanks for forwarding it.

Can you please provide me escalation matrix because there team is not good. For example: like samsung, lg they will not give correct answer.

Last time without installation and providing the alternate option they close the ticket.

Regards,
Anurag gaurav

From: consumer care support
Sent: 31 december 2018 17:48
To: gaurav, anurag
Subject: philips: referance number 60-[protected] [ ref:_00dw0cp29._5002x2kz8ye:ref ]

Dear consumer

Thank you for writing to philips.

This is with reference to your e-mail dated 31st december 2018, enquiring about the support required for your television.

We apologize for the inconvenience caused to you. We would like to inform you that as your mail has come to a non-tv department hence we have forwarded your mail to the concerned department.

For further support on television you can call at[protected]Prefix state capital std code) (Standard charges apply) from mon-sat between 9am to 9pm and on sunday 9am to 6pm. Or send mail at: philips. [protected]@pemail.in

Our primary objective is to address your concerns at the earliest and to ensure satisfaction. We look forward to the pleasure of serving you again.
Please note: do not remove the reference string which is present in both the subject as well as at the bottom of this email. For example: reference string will look something like this: '"]".

Yours sincerely,
Philips consumer care
Contact us:

Now you can buy online from philips
https://www.buy.philips.co.in/
You can also contact us by phone, email or chat. All our contact information in www.philips.co.in

Internet communications are not secure and therefore philips cannot accept legal responsibility for the contents of this message.

Ref:_00dw0cp29._5002x2kz8ye:ref
Updated by anurag gaurav, jan 18, 2019

From: gaurav, anurag
Sent: 18 january 2019 13:27
To: 'corpcomm. [protected]@philips.com' ; 'philips. [protected]@pemail.in' ; 'philips. [protected]@pemail.in'
Subject: tv installation pending from 2 months - escalation - 4. Response required.

Hi philips india,

Gha[protected] – closed by your engineer. I told engineer that tv installation needs to be done but i also need bolt on which tv is installed. But your engineer never visited and closed the ticket.

Gha[protected]- again closed by your engineer that customer refused to pay installation charges. However, i have not received single call.

Service lead number provide by customer care is switched off “[protected]”.

I am going to upload the post in social media about your services and will complaint against you in consumer forum.

Worst part, i have not received even single reply of my email.

If philips india doesn’t provide after sales service then should stop selling product.

Tv installation is pending from two months.

Contact details
Anurag gaurav
Euphorbia – 701, paramount floraville, sector 137 noida

Registered cell numbers:
91-[protected]/+91-[protected]

Thanks,

Ref no: del[protected]

This is to notify again and again that i had complained for philips led tv. But not getting any response since i had complained from august till now a date. Dont bother about the customer complaints and solve or reply. I had very bad experience with philips. I will not suggest anyone to buy. I had called mr rajesh (Asi) [protected]. He told me call on the numbers and even they did not reply on emails... But they couldnt pick the call. Its very bad. Please take some necessary action.

Hi,
This is to inform you that i am very much surprised with the after sales service of you estimated brand.
While buying the led tv.. I got 5 years warranty (Offer was going on)
Now i am facing issue in my display.. I called customer care regarding my problem..
My issues are as below..

1. Your executive came and switched on the led.. And directly said display is not working
2. He told me that for fitting a new display it takes 1 -1.5 months (Which is quite surprising)
3. He charged us 590 (Including gst) for just coming and looking at the tv.
4. So this much be the cheapest way to earn money just keep visiting customer and charge them heftly without doing anything
5. Dont you have some quick solution, if i am paying you something i expect service and at least some service in return..
6. And if the led comes till 1-1.5 month what will we do until then.. Just be without it

Mentioning above points.. I also would like to know why there are no service centre where i can take my led..??
Awaiting your reply...

Hi philips team,

This is rajesh kumar r from bangalore, one of your customer of philips 43 4ksmart led43p. (43put7791). Bought this for 40, 000 inr with my hard earned money.

1) bought tv on 04-apr-2017;it stopped working on 05-july -2018. Exactly 1 year of lifetime only.

2) it was taken from my home for service on 07-july-2018 by a philips service center executive. Till now there is no update nor tv is returned.

Reason for delay is “ service center is waiting for spares to be recieved from philips”. Even after 6 months spares are not yet reached service center. I am sure philips would have produced lakhs of tv’s in this 6 months.

Product is good but service is very very bad / worst. And one more thing... Philips never care for customers. And philips tv customer care is the worst customer care service in the world. No one in that service center is worth of serving a customer.

Give back my tv or refund or replace with new tv.
I am really tired of following up.
Attached my purchase bill and acknowledgement given by service guys.

Till now there is no reply from philips side. I cannot wait more than this as i had already waited for 8 months.

Give me a solution asap. Herewith i had attached the fake/cheating messages which i had recived from service centre.

Summary :

On 03-jul-2018 — complanit registered.

On 05-jul-2018 — tv was taken by service guys (Punith, ph # : [protected]).

On 23-oct-2018 — recieved message that complaint will be closed on 30-oct-2018. (But nothing happened)

On 28-nov-2018 — recieved message that complaint will be closed on 01-jan-2019. (But nothing happened)

On 10-jan-2019 — recieved message saying that "new reference number is created".

Regards

Rajesh kumar r

Registered mob# [protected].

(Or)

[protected]

Hi team,
I have submitted my complaint on 4th Dec 2018 . Agent came to my house and said that backlight issue and we need to replace it. So we raised request for backlight, I paid the service change that time only also contacted service team for same.

Till today I have not received any part arrival message and I have been trying to contact local dealer and he always says more days required and not telling me the fixed date.

Reference no is PUN[protected]

Regards,
Akshay

Dear concerned,

This is regarding the complaint of philips tv which is not rectified since last 6 months. We have been contacting the philips chennai & gurgoan offices and the service center in chennai (Shine enterprises) and the philips south service center tek care (Ekatuthangal). All these efforts are still not useful.

We gave the tv for back light problem and the service centre checked and waited for 2 months and confirmed the product has arrived. They fitted the back light only to say that screen is also having problem. This is informed to us only when we followed up with them.

From that time we are still following up and there is no proper response. Have been sending emails without any reply. May i ask for a solution to this problem as early as possible. Thanks.

Name of the dealer : m/s vasanth & co, porur

bill no : [protected]

date of purchase : 2nd jan 2017

model no : 49put 7791
*first - 3 year warranty:*



*terms and condition-*

1. Valid on philips led tv purchased from authorized philips dealer
in india. *3 year warranty is only applicable on purchase of
55put7791, 49put7791, 49put7690, 43put7791 & 43put7690, 55pfl5059,
50pfl6870, 50pfl5059, 50pfl3951, 50pfl3950, 49pfl4351, 43pfl4451,
43pfl4351, 42pfl5059, 40pfl6770, 40pfl5059, 40pfl5670, 40pfl3750,
39pfl6570, 39pfl5470, 39pfl4451, 39pfl3951, 39pfl3931, 39pfl3830,
39pfl3850, 32pfl6370, 32pfl5270, 32pfl5039, 32pfl4431, 32pfl4231,
32pfl3938, 32pfl3931, 32pfl3738, 32pfl3330, 32pfl3230 ledtvs only *&
not valid on 65put8609 / 58put8509 / 50put8509/29/26 / 24/22/20 /
19 size led tvs
2. The 3 year warranty shall not be applicable on any model other
than the ones mentioned in point 1.
3. This 3 year warranty is applicable from the date of invoice & is
inclusive of the 1 year standard warranty mentioned in the user manual
received with the product.
4. Valid for purchases made between *1st january 2017 – 31st january
2017 * (Both days inclusive)*.
5. The 3 year warranty is applicable from the date of invoice. 1st
year is standard warranty, while 2nd & 3rd year is applicable on
parts & labour (If customer brings product to service centre). Ie.

a. 1st year standard warranty

b. 2nd & 3rd year :

a. Parts : on free of cost basis

b. Labour charge : free only if customer brings product to service
centre. Prevailing service charge will be applicable for home visit & will
have to be paid by the customer.

*below process should be followed :*

1. Dealer must mention brand, model number and complete led tv
set serial number on cash memo/bill having proper tin number.

2. There is no offer / warranty card.

3. No registration is required. 100% customers who will purchase
(32 & above size philips led tvs model numbers mentioned in mail above)
during the above period will be covered

4. Customer has to either take the product to our service center
for repair during extended warranty period or register complaint at call
center[protected] / 39 40 40 40 * (Prefix state capital std code*) for
home visit (Prevailing service charges will apply)

5. Customer must retain the purchase bill to avail extended
warranty and give a photocopy of same to service engineer during ex

From
Ramesh

Problem: unable to see the video, only audio was working.
Back light problem.
Tv was submitted to the shine enterprise for fixing the issue on 24th dec 2018, they said this is because of led problem and will get the part from philips and will replace it. The tv is under warranty.
But still the tv is not repaired. They say philips is taking time to send the part and says it will take time till 20th jan.
Request you to check and send the part asap.
Job number: che[protected]
Date of purchase of the tv: 23 oct 2016
Sr no:[protected]
Model: 50pfl5059/v7kz

We have purchased phillips 48 inches led tv, with 5 years of warranty. Now within 4 years it's led screen is not working properly. Given complaint and they have taken our tv for repair, first they told 10 days to work now they are telling still more 15 days to complete the work. It's become very difficult to proper response from phillips customer support team

On 19th December 2018 my TV not working and then cal trivandrum authorised philips service centre VIJAY ELECTRONICS. On22nd December 2018 repair my 50inc philips LED TV proof shown in attach file then next day 23rd morning my TV screen partially dark then service centre recollect and after few days we will cal head in charge says that TV is ok then today deliver conform but they don't deliver for those days till now. Today 07/01/19 i cal but he says conform today deliver but they don't do this now he not attending my cals plz take proper decision as soon as possible otherwise i move legally.

I'm launching complaint of my philips lcd tv display not shown on 29.12.2018 on customer care number and they and asked me your lcd tv in warranty or not i say yes and then the person told me that i will give your nearest service center number and disconnected and still not got any response or any contact no of service center after calling again and again on same number they not receiving my call and will today 03.01.2019 not given any service...

I am a soldier and in-charge of csd canteen. Webare selling your product energy saver led lamp7watt. The product is bye one get two free. There are three complaints got by the customer about the damage product. And the three pieces are kept with me and there is no way to replace it. So please take an early action on this matter. My address is
Sumithran o v
509army base workshop
Agra cantt.
C/o 56 apo
282001

I received reply from your company by way of email on 27th November 2018 at 14.20 hours, calling upon me to produce my bank details and a crossed blank cheque with a view of deposit the refund amount directly in my bank account. I have submitted all these required documents on 04th December 2018 and sent you mail informing you about my submission of documents. (Refer to the print out of emails)
Thereafter I am in receipt of your email on 06th December 2018 at 17.41 hrs, wherein I am assured by your company that Refund is under process and it will be complete within 10 days. But although the given time has elapsed and till today no action is taken by your company for refund of entire purchase amount of the said TV Set. NO one Reply on email

Hi, i purchased philips led tv 42pfl4755/v7 on 25.07.2011 at reliance digital bangalore (Delivery note attached) hoping the tv to service me make me happy for a minimum 15 years time. Unfortunately on the 27. Dec 2018, there was a loud sound and my favorite 42" led phillips tv was on the floor separated from its stand. It is not known how the stand material of the tv can fail so badly and get ripped out of the base. (Photos of tv bottom and base of stand attached for your viewing)
I contacted technokare authorised philips service center no 24, 40th cross, 9th block jayanagar bengaluru 560041 who after inquiring informed that mostly the screen has broken and a new screen will have to be put in place for which it will cost minimum of rs 18000/-. I was shaken badly that for no fault of mine that i am being penalized for the material failure provided by philips india. My frustrated feeling that i have been deceived of my satisfaction of viewing on my best tv has been short lived and swore that i will never buy or suggest philips brand. It has given me service for 7 years only.
I have a second tv a 32' lcd which is also on stand and i fear that it may also collapse one day.
If philips india cares let it be viewed seriously, the complaint be scrutinized and necessary action be taken to rectify the problem to help me view my tv further satisfactorily. I would request you to take action to replace the screen from philips to ensure customer satisfaction without any charge. Please do the need full and oblige. This is my request please.
My email id is : [protected]@gmail.com
Particulars and changed address are as below.
G r ravi
#11, 4th main, bob colony, puttenahalli, j p nagar 7th phase
Bengaluru, karnataka - 560078 mobile no [protected]

It was purchased on 29.06.2017 from m/s naveen electrotech pvt. Ltd. Vide their bill no. 14176 s. No.[protected], model : 49pfl4351. It is not working since 21.12.2018 and complaint was lodged on 22.12.18 vide complaint no. Del[protected]. We are told that mother board is not functioning. Sometimes they say that it may take 1-2 days, it may take one week to 2 weeks. They are regularly frustrating. We have only one tv/led to view. Besides, they reply very rudely also. We have talked to mr. Vinay srivastava so many times, but always his reply is different.

Please get it repaired at the earliest.
Thanks,
R p chadha

I purchase the model no. 32pfl3230/v7a2 philips led /lcd on 3/01/2017 from shubahnsh electric at virar east, palghar, mahrashtra, on 18/12/2018 suddenly the television was stopped, its incompletely dead., i contact to my nearest dealer and communicated, he told me ur complaint is registered and service man visit ur place and check and given assurance the parts will be replaced in one month. Service charged taken rs. 590/-
Till dated...