Philips India Complaints & Reviews

I purchased a new led tv (Model 32pfl3738) on 14-nov-2015 from philips. The tv stopped functioning properly giving double images on 01-sept-2018.. A complaint was registered with philips service on 05/sep/2018. The service engineer from philips service centre came on 07/sep/2018 to attend. He said that the panel has failed and it has to be replaced. He said that he will bring a new panel and install it. I was informed that the panel is out...

I had given my phillips handsfree to service centre for service, they told me that they will provide me new against my old handsfree in 7days. Today's is completed more than 1 month still i had not received my handsfree. When visiting service centre for replacement they are just making false commitment.
Very poor services from big company like phillips. Completely dissatisfied from company.
I'll stop my relatives and friends from purchasing any phillips products.

I have brought spa 8090b tower speakers and i am unable to connect them to my led smart tv. I am calling every day hyderabad phillips center and they failed to provide srevice even after 8 days.

All excitement went on drain.

I am worrying that i bought extra warranty from phillips while purchasing this. After seeing this dirty service i am so doubted on this.

When ever we call to service center. They will say.. Sorry sir we dont ahave ticketing system. We just send your info.

Whats non sense is this. Phillips is not a branded?

I have to hire local vendor in solving this issue. But i will put case on philips for unattending to customer.

Dear Sir/Madam,
Please be informed that I Mr. Himanghsu Paul purchased 32" LED TV, model No. 32 PFL3230/v7A2 dated 4-Sep-2016 is not working now. Immediately I logged a complain over phone to customer care dated 29-Oct-2018, having docket no/complain no. S code S10799, Ref. No. KOL[protected], service engineer Rajesh ( contact no. [protected]) SVC point [protected] on 29-Oct-2018. I did not get the service. After repeated communication over phone to the assigned person he deny to give the service giving so many excuse, which disappointed me . After that tried to communicated customer care centre but they did not respond me. In this scenario I got confused what to do with this such a renamed Brand.
This is not expected from such a big brand. No communication made from your side whether the desired service has been provided or not.
I am a corporate employee and seldom get time to handle such a ridiculous manner of such a well know brand.
I am now in big trouble as I cant watch TV for more than two months.

Looking forward for your kind attention and co operation in this context.

Warm regards,
Himanghshu Paul
Contact number:
[protected]
[protected]

Hi Team,

It's been more than 2 months my TV is not working I have emailed to the Philips TV customer service mail but no one is responding

Can you please escalate the case to concerned authority and please give me a phone number to whom I can speak to.

FYI: When i tried calling the Customer Care they are simply saying we are not responsible to confirm on this issue and asking me to contact the Service executive manager. When i speak to Service Executive Manager he confirmed that this particular product from Philips has stopped the production and facing a lot of issues to get the spare parts.

If this is the case and it will be the case, with all due respect i request to provide my Money back and take back the TV.

Thank you,
Srinivas Gubbala
[protected]

Hello there

I placed an order for a Philips BT64B Portable Bluetooth speaker (Black) on Amazon Online Shopping site on December 7, 2017 and received it on December 19, 2017 (order number:[protected]. It has a one-year warranty.

After some days of its delivery, it was found that this speaker did not have enough battery backup, so, I put it in the authorized Phillips Service Center (M/S. AAY AAR ELECTRONICS), shop number. 15, Viveka Nand Chowk, Municipal Market, Below Gumat, Jammu, Tel.[protected]slip number 6757, serial number 161968) for the purpose of repair on July 03, 2018. I have contacted the service center several times, but he reiterated the answer that this product will come in a few days, you will wait for it. More than five (5) months have elapsed but Philips BT64B Portable Bluetooth speaker (Black) has not been repaired / replaced yet.

Therefore, it is requested that either my product is in good condition or my money i.e. Rs. 1449 may be returned as soon as possible so that I will not suffer more.

Name: Indramal Meena
Email Id: [protected]@gmail.com

Hello there,

Using philips products since last more than 10 years now but the service i'm receiving since past couple of months is just hilarious.

I'm continuously raising request about my 42pfl6577 led ddb television and yet there's no positive response from the service team not just that they're not even visiting my place to get the same fixed and closing the complaint from their end giving false updates.

The problem persisted in march 2018 when the speakers stopped working. The same was reported and the technicians came to my place removed the speaker took those with them for ordering the parts and then they never returned back. The same was reported to philips too but i didn't receive any response. Anyways rather than waiting again and getting disappointed i connected the same with the home theatre system and it was manageable. Then the problem arises with the display with one side of the screen getting horizontal lines. I raised a request back in august, one of your representative showed up at my door and asked me to contact videocon then the videocon people said it's philips's look out as the issue is with the led connecting board and asked to get back to philips. I raised a complaint about the same last month no one showed up and they closed their complaint on their own then again the same thing.

Now i've raised a complaint on 10th december 2018, it had been 5 days already but no one's coming to check on the same. I'm trying to get in touch when the customer care for the status and they're just too rude in the way they're responding. They're just saying for the technician to visit that may take 2 days or 20 days all i've got with me is to wait which i'm doing since past 10 months. The technician isn't even responding to calls.

Enough is enough now i'm filing a law suit against philips for consumer harassment under the applicable indian penal codes with next 48 hours if my issue isn't getting sorted. For your information here's the details of my electronic device :

Philips 42pfl6577/v7
Serial number :[protected]
Recent service request number : bhu[protected], bhu[protected], bhu[protected]
According to videocon d2h the parts that are to be replaced :
* internal speaker lh & rh
* led connecting pannel with part number ts-5542t13s09-264-ncm[protected]

Address :
Namita patojoshi
Kanchan nivas
Mig 1/32
Housing board colony
Landmark : shaheed laxman nayak medical college

I bought an earphone on 1st august 2018 with 6 month warranty. One side is not working so, i tried to replace that in philips service centre at pimpri in pune maharashtra. I have contact service centre. They told me that there is not available headphones from last 2 month. I was submitted my headphone 3 month to service center till not replace my headphones and customer care nit receiving the calls so i want to complaint on philips company so where i where to complaint on philips company
My mobile no [protected]

I bought an earphone on 1st august 2018 with 6 month warranty. One side is not working so, i tried to replace that in philips service centre at pimpri in pune maharashtra. I have contact service centre. They told me that there is not available headphones from last 2 month. I was submitted my headphone 3 month to service center till not replace my headphones and customer care nit receiving the calls so i want to complaint on philips company so where i where to complaint on philips company
My mobile no [protected]

My philips led tv speaker doesn't work. I have to try to reach your. Customer care all numbers are disconnected. My area code us 600093 its come under chennai arumbakakam philps authorized service center once i call them they said i should register compliant through customer care only they doesn't take complient directly. They came me[protected] it doesn't work, and[protected] this number also doesn't work. I am feedup to reach your customer care number. Warranty for 5 years but no response from customer care even though i send mail but i didn't get proper reply. Worst service

Hi,
Myself ramesh, from mysore
Have warranty of my philips tv 48 inches, due to some issues they changed panel 6 times, later on 6th of november i got a call stating they going to give 50% of money on the purchased bill, but i asked for 80% cash back o else to get my tv replaced, and it's been a month, but still i haven't recived cash back, o else tv replaced and i didn't got the call back too, kindly check and do needful
Ph no-[protected]
Complaint no - ban[protected]

Dear sir,
My philips trimmer was not working form one week so i went to registered philips customer care named as"jain communication" at alwar rajasthan.
I have registered complaint and submitted my trimmer as on date 16 november 2018 and after that i am repeatedly following against my complaint.
I have personally visited 3 time regarding my complaint to customer service center but they are manipulating me all time.
Till now 8 dec. My trimmer is not repaired now i am not going to receive it either it is repair or not...
This type of poor service show that how a authorised company service care deals with customer and overall this type of work atmosphere create a negative impact on consumer.
So as finally i want to say that i am not going to receive trimmer so company has to delivered it at my address because if a trimmer can't repair within 21 days that is very shamefull.
Attach: complaint bill
Regards
Harish

I have a complain regarding philips led tv (Model number - 32pfl3230) under warranty 3 years (Purchased dated -10.06.2016) for not working properly on 28.09.18 under job number - k.27.9.18.103 but no action hasbeen taken till date. Even after regular calls and complain from 28.09.18 we are asked to call custamer care of philips by the service center and vice versa. Its seems that these people are trying end warrinty period so that afterthat they can charge for the same. They already charged rs590/-
As visit charge and telling about problem. Please help and revert for the same.

Hi
I purchased Philips Earphone on 6 July 18 and it got damage. One side working and another side not working. Then I send it to GURU ELECTRONICS SERVICE CENTRE at Tuticorin(Philips Service Centre) on 29Aug 18.
Now more than 4 months completed as todate., That service center man is not giving my product return. Every time he is telling "need one week more" for resolution of complaint.
His Job no. 2477470/00589 dated 29Aug 18.
I several times trying to contact to customer care but he also did not received my calls. So where I should go ?
My number [protected]

I have given my bluetooth for service on 5th july 2018 at clarity electronics (Adyar), chennai -600020 as one of the side is not hearing properly.
Since the product is within the warranty period, i was informed that it will take 1 month time to replace the product.
When i went for enquiring about my product, i was said still the product is not ready and the case went on for 3 months like this and then i have contacted
Area manager, mr. Senthil. He said that he will replace with other product so he shared the model and i have confirmed my choice on november 20, 2018 to buy them
And i have asked how will i get the product and i was informed that he will contact me on the same. Still i didnt receive a call from anyone regarding the product
Or a message regarding the confirmation of product delivery.

I strongly wanted to say here that the service provided is worst ever.
Also i need my product as early as possible

Details about my product:
Model number: shb5250bk/00
Purchase date: 3rd august 2017
Job number: 2385822/03093

Hello Team,

I had given for a headset replacement at MRT ELECTRONICS Bangalore as it was under warranty period.
Model Number Philips SHQ 1205 7-8months ago but still they have not replaced it. They say product is not available and they will refund the money back. They are giving various dates and Various answers but of no solution.
I need my money back as it is been already so many months.
They are just asking me 20 days whenever I call them. I left following them as I am tired of their fake things since these many months.

Hi,
I am Bal Krishna Mishra, i have purchase a 32 inch TV on 03/07/2016 with three years Warranty, on 21 st nov my TV's Display does not working, i contacted on customer care no.[protected], first they behave rudely with me with an unprofessional way, but when i requested they lodge my complaint and told me that within 72 hrs. service person will visit your place to repair the TV, but after 72 hrs. nobody was come and when i call again to customer care my call was cancelled without any reason, but i recieve a call from another and person was told me that if you want to repair your tv, pay rs. 5000 and it will be repaired .. but dont ready for this, . after that again i lodge my complaint but again same thing happen.my call was cancelled. again i lodge complain again it was cancelled.. again and again.. minimum 7-8 times i have lodge complaint but each and every time its get cancelled without any reason. even i didnt get a call from service centre or person, ..
when i force customer car give me the no. of service centre, , , of PRO CARE, mr. Nilanjan Das.. Mobile no.[protected] but when i call this no. its a wrong no. given by customer care..
now what to do i dont know... i dont understand why this is happen..

thanks
bal krishna mishra

I had purchased a philips 48" fhd48pfl4, as on 1st january 2016 from metro cash and carry india pvt. Ltd. Ref invoice no.350v1400372 for rs.39999/-. With three years warranty.

As on 24th sep 2018 noticed issue on picture quality, it was not visible at all.
24th sept 2018 registered a complain for the same. Ref complain id:- ban[protected].
After 5 days the technician has visited our house and found that there is an issue with led panel and it should be replaced. The technician told that it will take two days to replace the same. When it has not work out by two days.. I have called to the philips/delta office.. Came to know that it will take twenty days.

Now around 70 days past there is no response from philips /delta team.

Now even they are closed their call center services. The call center number is not working. There is no channel to communicate them. I have written multiple mails to philips customer care. But there is no response.

I have no option to file a suit at consumer court.

Thank you, regards, suvendu mishra/ mobile :-[protected]

Dear Team

I have purchased Phillips model no MMS8085B/94 on 20-Oct-2018.Voice of both speaker have stopped coming with effect from 3-Nov-2018.Have raised complaint on customers care with complaint no SUP001/582947 on 11-Nov-2018 & SUP001/586617 on 27-Nov-2018but till date no one have contacted for fixing the issue. Customer care number is also not contactable since than. Worst experience of buying Phillips product from Amazon who don't take any responsibility after return time over nor help in contacting respective brand escalation matrix. Whereas Phillips is worst support and customer care where neither complaint is getting addressed nor customer care is contactable during official hours.

Please address the problem or atleast be approachable to your customers.

I have compliant ed regarding led tv was not working which is still in warranty period. The service engineer came (13 nov) and said the on-off circuit is not working, the ordered will come in 10-12 days and fix the same. But know 3 weeks gone the part hasn't come and said it will take another 3 weeks (After 15 dec). This is the only entertainment source for my family and you take 1 1/2 month to repair my led and it is also not guarantee?? I request you either repair my led or replace it urgently.