Philips India Complaints & Reviews

Dear Sir
I want to inform you that I had purchased the Philips speaker on 15/07/2018.
But after 1 month of purchasing, he got spoiled. I went to Phillips service center Yashwant Plaza for the replacement of the speaker and I gave it for replacement. But after 1 month no response was received from there Service center and they asked me to register the speaker for replacement at another service center.

After that I got the speaker register for replacement at another your service center. But today it has been a month again. I have not received any response from your service center.
I bought speakers from your company's brand. But the service of your company is not so poor that the speaker runs properly nor does he have any replacement. If I do not have Speaker Replacements in the next 7 days, then I will do your complaint in Consumer Forum.

Woofer makes boom sound ic damaged i think complaint register ed on 19/10/2018 complaint no 577877 but yet not solved
Unit purchased on 25/12/2016 home theater woofer unit only trouble and gives noisy and boom boom sound and also kir kir sound this is panel board ic problem i think philips had abrand name in worldwide but now adays name is spoiled customer is avoiding philips products due to poor quality.

My ht 53105 dvd home theatre was not working and i had made a complaint to mauli service, located at om shree swami samarth co-op society, shop no. 5, r-2, opp dadoji kondev stadium, khartan road, thane west - 400601.
Accordingly mr. Hemant, service technician came home on 20 sept, 2018 and took away the set promising to replace the necessary parts and return it back "within 15 days". I have called up the service centre mauli services twice in the past one month and i am told that the part has still not arrived.
Does it take one month for the part to arrive?

Should this issue not be resolved within the next one week, i would have no alternate but to raise this in appropriate media, philips holland, and such other social media as i deem appropriate to show how callous philips india can be in customer service!

We buy a home theatre 01.09.2017 after 2 months problems started tecnition came took home theatre for repairing after a 3 months same problem repeated again tecnition told that i have takeit back again for repairing
Why should i repair again and again i told the tecnition i won't to be replaced tecnition told that this model is not in stock but he didn't give me in writing
If the tecnition have me in writing so that i would have go the court pls do needful

I bought 50" philips television with 5yrs warranty. My television got stopped working and i paid service center 1300rs as service charge and 600rs for pick up and deliver for which they did not give bill. Which i think is fraud. Within 15 days of repair again television is not working and they are again asking to wait for 3months to get my television repaired under warranty.

Even after no of mails and calls to customer care no response. My tv is under warranty. From last 8/9 months no body responding. Even i got local branch manager, area manager, zonal manager contact no but no body responding. Now i don't want tv. Plz refund full amount with extension warranty arranged by philiphs outlet. Tv purchased from vijay sales, kharghar, navi mumbai.
Now i am in bangalore. No response from anybody.
Serial no pnv017 philips uhd led 49put7690 - fda.

No 165-kh09-16sdn 142

Purchase date 20/09/16
It's already more than 8/9 months no response. Now we don't have trust.

Plz refund with interest and penalty.

Rgds
Gopal krishna

[protected]
[protected]

Hi, company name philips product led tv compliment no ban:[protected] place davanagere karnataka, service executive came to home in july 2018 give above compliment no. Customer name atheeq ahamed mb no [protected] please help us to follow up it's very long and they telling in 15 day's it will come same words repeating again and again. Thanks & regards
Atheeq ahamed

I bought philips speaker system from reliance digital. It's under warranty and not working. I've called service centre to resolve. They said to call customer care. I'm trying to call customer care from 2 months but never got connected. Is this the way to treat the customers? Warranty of the product ends on 21 oct 2018. Reliance digital is not responding and philips customer care is not responding. When you're unable to provide proper service why the hell do you sell waste products?

I purchase a iron w67889 date-13/8/2018 by flipkartit. This is not working where current not flow in iron. This is physicaly good but not working after purchase 15 days. I attached the invoice copy of this product. Please give me urgent feed back. My detail are below
Name - ajay choudhary
Address - at-gaudri bazar, rosera, dis - samastipur, bihar-848210
Mobile no. - [protected]

Hi,
This is to inform you that your service representative visited my home on 24th September and checked my TV. He confirmed that the LED panel needs to be replaced. TV is under warranty, and till date they are unable to replace the same. Ten days back when I spoke to their office, they are not even able to confirm by what date the replacement can be done? Saying that parts are not available. In the last three days I have contacted your customer care several times and they are blaming the service center guys and they have given me certain managers numbers, namely Abhishek and Jackson and all these numbers are switched off. Your customer care is not even taking the responsibility o[censored]pdating anything regarding the complaint raised. I have send three emails to the customer care in philips.[protected]@pemail.in. It is so shameful that I didn’t even got a reply so far. It’s been almost a month time so far I am waiting for the replacement. What should I do next? Your customer care guys are even suggesting to raise a complaint in the consumer court? May I know what is the credibility of Philips?
Regards
Shiju V K
[protected]

I have purchase philips led tv model no 39pfl6570 from your shop snehanjali eeletronics and trading pvt ltd vide invoice no k1620645d dt 31/07/2017 with warranty of manufacturer 3year and extended warranty of 2 year. However said tv stop working suddenly from10th of october 2018. I have informed the same to mr magesh more the manager (Mob no [protected]) sales executive mr abhay singh immediately on 11th of october 2018. I have also informed the same to shehanjali customer care mr patil (Mob no [protected]/69/70) and shruti madam. After continue follow up with them one of your company representative (Mr ramesh mobile no [protected]) visited our house for verification and repairs during verification and conversation with him, he informed us that material used in led tv are not original part of philips but collaboration with videocon and there is some issue is going on in company and therefore part of the same are not available. Please let me know the fact about the product

Sub : complain number : ban[protected]

Am writing this email to express the terrible service you people have served for my television panel replacement. It's been 3months since the day i have launched the complaint against tv screen issue, till now there's not even been one single update. I have been calling your customer service numbers multiple times and was advised to launch a complaint which has been done way back, the deadline was given to me as on sep 1st week, i was also coordinating with your representative who has not helped me either. Its really hard to believe that companies like philips are being soo pathetically annoying in servicing field.
Have you people ever heard about the concept of crm (Customer relationship management). I would strongly recommend you to replace my television set at the earliest if not i will definitely take this legally. For your information this email has reached indian consumer association as well.

Hoping your reply as earlier as possible.

Sincerely,
Vinod christopher

I have not been provided with warranty replacement for fused bulb 9W which i purchased through Flipkart order-Order ID: OD[protected]
Order Date:[protected]
Invoice Date:[protected]
Kindly arrange to replace .I made previous complaints on phone at your customer care no. The purchase was for two sets which contained 4 16 W bulbs and 2 9 W bulbs.The bulbs were warranted for two years.I have the documents and the fused bulb which can be taken on delivery of replacement.

Mohammad Saquib
[protected]

The plastic base of the grinding jar is getting cracks with use the plastic used in the manufacturing is of worst quality. What is the use of buying a product from a big brand like philips if quality is not up to the mark. The cost is the highest as compared to the other brands. My earlier food processorfrom a different brand worked for 7-8years. I bought this product after a recommendation from a known. First experience but worst.

Dear sir,
I raised my first complaint in march 20 2018 for display problem since the tv is in warranty the replaced tv in july 2018 after a long delay in replacement process so when the replaced tv is installed in two days again some other problem occurred in the product but the tv service center or philips management didn't give proper response and the finally i got series from the company by the executive. Not even completed 2 months again same problem now i raised one more complaint the are misguiding me and making delay in products.
Following complaint numbers. Ban[protected] and ban[protected]

All those services manager never receive the call. Even if they receive they request us to wait 5 working days but never fulfilled what they said. I fade up with this people kindly do something on it.

Complain regarding philip tv 49 inch purchased from your store on 18.3.2018... As per your technician displace will be replaced... But no action till date tv is under warrenty but no response from your end.
Reff to complaint no.1810-b020050 dt. 3.10.18.. Which has not been resolved till date...
From dolcy james
Alternate no. [protected]
Please do the needful

Led tv has a black vertical line on screen and is also in guarantee period so need urgent repair and its model no is 40pfl4985/v7 kz and it's consumer is mrs rashmi rani mishra at. Deo gaon bonaigarh pin - 770038. It iwas purchased from galaxy electronic rourkela on 20.10.2015. Inspite of my several try the customer care no
Provided in guarantee card not contacted. The saler also not responded &referring other person for repair. This essential part of life. So needs repair or replacement. Urgent action soliciated

Hi team,

I had given my philips portable bluetooth speaker for replacement in service centre on 17th july 2018. Still i have not received replacement.

I contacted customer care no but they are not able to provide me proper status of replacement always saying some issue going on.

It is now 45 days that i am waiting for replacement. Please help me with the update and replacement also provide me escalation matrix for waranty replacement process

Product name : philips bt 120
Date of handover : 17th july 2018
Service centre : shop number 1 mangal ashirwad society savarkar road off phadke road near svc bank, dombivli east, maharashtra 421201
Registered mobile no : [protected]
Complain log no 3009692/04069

Waiting for replacement

Fraud company no one is replying to me through email and not giving proper information on call my led display is black from last 15 days but no executive is coming and telling me about my warranty that it is still in warranty or not but the warranty provided from philips was 5years and it is just 3 years but the company is doing totally fraud with me.
Sudhir kumar
[protected]

Hi,

I purchased a TV on 25 oct 2015 Model No 39PFL5470/V7. TV comes with 5 years of warranty. My Tv screen has gone black since last 20 days. And I am continuously trying to call customer care, No one is ready to pick my call. I also sent an email at philips.[protected]@pemail.in but never get any reply. I am really fade up and harassed. A company like Philips will do like this I never thought.

Please help me and suggest me what I can do.

Thanks
Ravish