Philips India Complaints & Reviews

I have submitted my earphone to the authorized Philips service center Electro care point Shop no.5 Mantri park Behind kothrud bus stand Tejas Nagar, Kothrud PUNE- 411028 on dated 26/09/2018.
Workorder NO.9575
The earphone are in warranty and have confirmed that i will get replacement, but its been 2 months and they are not responding and giving false commitments. and not replaced my earphones
my contact no.[protected]

I purchased led tv model 42pfl4150/v7 in november 2015. It has got 5 years comprehensive warranty. Today i made a complaint as its picture is not coming. I was told 1350 rs will be charged for service engineers visit. But as per warranty it should be free of charge for servicing and replacement of part.. How can you charge me for services when it is covered under comprehensive warranty... I will be happy if my complaint is resolved.. Hemant naik

I bought a 43inch smart ultrahd philips tv and its display got black and then i called philips customer care number and registered my complaint on [protected] and the same day company guy visited me and told me that there is an issue with backlight and new part complaint would be registered. So, i told him to do that and he registered but now when i call the company who visited me they told me that your part wouldn't come or it could even take years. So, i called [protected] and they gave me 3 different numbers 3 different times of branch manager, area manager and senior area manager but none of them answers and all of them are either switch off or not answering constantly and i am just going in circles not getting any answers.
I registered my complaint on 05-nov-2018

As per the above issue im tried to calling customer care but they not response my call am facing issue form past 2 month my tv display not working since 2 month i contact so many time to your svc point agent prasanna mobile number [protected], [protected] and they telling there is no part available to your product so you can contact to manufacture they giving scode s68439 as a customer afire purchase a product form the company end i did't get any king of service and warranty related to my product so please look above issue and tried to rectifies my problem as soon as poosibale.

I was using phillips bluetooth since june 2018 it was under warrenty period.
it was not working properly so that i have returned it to service centre on 9th oct 2018. but still they have not replaced it neither they have updated me the status.
my complain.
M very irritating with such kind of reference. No one picking up the call and responding.
Pls look into the matter.
invoice no ( via Flipcart)-FAAAHN[protected]

I have purchase Philips LED TV MODEL NO 39PFL6570 from local electronic shop at Dahisar west Snehanjali Eeletronics And Trading Pvt Ltd vide Invoice no K1620645D Dt 31/07/2017 with warranty of Manufacturer 3Year and extended warranty of 2 year. However said TV stop working suddenly from10th of October 2018. I have informed the same to Snehanjali Eeletronics And Trading Pvt Ltd. Mr Magesh More the manager( Mob no [protected]) sales executive Mr Abhay Singh immediately on 11th of October 2018. I have also informed the same to Shehanjali Customer care Mr Patil ( Mob no [protected] /69/70 )and Shruti Madam. After continue follow up with them one of your company representative ( Mr Ramesh mobile no [protected]) had visited our house for verification and repairs during verification and conversation with him, he informed us that material used in LED TV are not original part of PHILIPS but collaboration with Videocon and there is some issue is going on in company and therefore part of the same are not available.

I am following up with all the persons continuously of Snehanjali Eeletronics And Trading Pvt Ltd & Shehanjali Customer care and with your customer care department how ever after so many days no solution come out.
Therefore if you are really taking care of customer then replace my Philips LED TV MODEL NO 39PFL6570 with original LED TV Manufactured by Philips. or do the needful to refund the money

My Philips Smart TV won't start after less than two years of operation. I called the official Philips TV line to report a problem with my 49" Smart TV. In a few days they send a service team to repair it. The team was not of Philips but of an outsourced distributor and they took my power supply board and came back after a month with a repaired power board. They had done welding on a power board and when they connected it to my TV, it won't start. They did a shoddy job (pic attached) and left the power board attached and told me to register another complain. When I called the line again they told me the distributor had told that my job has been done and I was satisfied (with a TV which won't switch on). My first complain was registered on 10th Oct '18 and as of 12th Nov '18 I don't have a solution.
When the second set of distributor called, they said we can't repair the TV and closed my request.
This is after I agreed to pay charges for components, their visiting fees etc.
This is an international brand I am dealing with such a disturbed experience. Every time I call their line, you have to wait 5-15 mins to reach someone and all they do is make a new complain and ask a distributor to reach out to you who is not capable of a solution. Besides it has happened twice when I waited to reach a service person, they said their systems don't work and call back after two hours. This has led me to spend atleast an hour just trying to reach them. Also the call centre won't call back to tell me that my solution has been found and is my TV operational.
TV's are not mobile devices like mobile phones that they spoil after a year's of operation. But Philips TV do and they won't even repair it.
Now I want a urgent solution from Philips.

I have lodged a complaint regarding my tv (39pfl5470/v7 a17), next day of this complaint one person came & said to order a part for your tv, but after one month there is no response from anyone side, even no one pick my call.

So, please let me know how to escalate this issue to the senior management of philips.

Lodged a complaint in consumer forum.

Complaint no. - 1001582

My philips tv shows horizontal line in the display and this tv has three years warranty period. Three months back i given to the service center. However i have not yet received tv from service center and no proper response from customer care. Even they don't know when they get spare parts and return to me. I sent mail to philips (Philips. [protected]@pemail.in) and not even get acknowledgement mail. I don't know whether this complaint may work.
Complaint no.: che[protected]
Customer name: sundar
Mob no.: [protected]
Area: mylapore, chennai
Service center: jentech service center, arumbakkam, chennai
Given to service center on: 3rd august 2018

One air purifier model ac 4072 is installed in the office of pr. Cca, cbec, ministry of finance, department of revenue, 1st floor, agcr building, i. P. Estate, new delhi (Ito) near delhi police (Hq.). The purifier needs service and replacement showing in the the indicator. You are therefore, requested to do the needful very urgently.
Contact person: shri dinesh rai, accountant, mobile no. [protected]

I have submitted my request for the replacement of a earphone philips she 3205 which is in warranty period...
But the service centre is not responding to the replacement since 3 months (Service centre name - (Philips - deb electronics
19, baghajatin station rd, spd block, near baghajatin corporation market, spd block, ajanta park, baghajatin colony, kolkata, west bengal 700086)...
Since 3 months i have went to the service centre many times but they are telling that wait for more days it will be done... So please solve this problem...
I am very disappointed with the philips company now and i will never buy any product of philips...

Dear sir,

Complain no. Sup001/577561

I have purchased philips home theater 10 month ago, but now home theater's woofer not working. I have complaint many time to philips care, but philips care says that part not available. Part will come after one month he says again and gain same reply.

We are request you to please help me.

Regards,
Baljit singh

I called up customer care in bangalore on toll free number. For mixer jar repair.

The customer care executive are really horrible.
They don't understand the concern and very rude.

They are not willing to take the complaint and not even willing to let me know, when they are going to send their customer care executive to look into the issue.

Philips appliances are very bad quality.

Really unhappy with philips products.

I purchased a philips tv (Led), model no. 39pfl3830/v7, sl. No.[protected], on 28/03/2016 from m/s vijay sales, mumbai. At the time of purchase a three year warranty with doorstep service was assured. A few months back the product developed some problem related to remote. The problem was resolved by the service centre by changing the some parts from the tv having connection with remote. Soon we noticed that the tv display unit is having a vertically dividing line interfering with the picture on tv. I registered a fresh complaint on 25/08/2018 having reference no. Mum[protected]. After a couple of days the service technician visited and opined that the display unit needed to be changed and he would raise the issue with the proper authority. No response was heard from philips side. Hence, i contacted the customer care helpline after about a fortnight. It was assured that the issue would be taken up on priority and that the complaint has not been closed so far. Meanwhile, the remote problem has re-occurred. The service centre was again contacted. I tried to talk to second level at service centre. The lady passed the line to next level. But despite waiting for half an hour no one picked up the phone. Philips does not have next stage of appeal to escalate the complaints. Consequently you end up calling call-centre who are helpless to help. The website contact is equally non responding. I am really pained to notice such a state of affairs at multi-national company of philips repute. The tv is under warranty till march 2019, when i purchased i was handed over a warranty card which mentioned that "3 year wararanty / save uo to rs15, 300". I attract your kind attention on this issue so that the matter is resolved expeditiously without further delay

Getting issue with my ceiling lights i had bought 40philips lights n out of 40 lights 4 lights are not working properly the start blinking its my request to philips that kindly work on my complaint n help me out as soon as possible we are facing too many problems bcz of the lights n now we r fed up of this plzz resolve my issue as soon as possible.

I, have registered a complaint about my led tv last on 06.07.2018. My tv is not working since last 3 months, but no anyone responding me about its status now till date. My complaint no. 0040 and registered mob no. [protected]. I[censored] seen this message please take necessary action.
By philips after many conversion, followups on email... Etc.
Customer care center but no result. They are always apologizes for bad services or late response.

I did many follow ups with service center, zonal manager, escalation head and many more concerns people but they always said they will resolve the issue soon but not sure when soon will come. His company service center reply also attached below.

Philipstv

Sep 19, 2018, 11:08 am

To me

Dear customer,

Thank you for contacting us. We are looking into your complaint on priority

We do apologize for the inconvenience that you are facing with our product..

We have forward your complaint to our concern department also here by we are requesting you to contact our area service manager mr. Kamal vachhani ([protected]) or branch service manager mr. Jitender kumar ([protected]) to get the issue resolve

We assure you of our best attention always in case there is any further assistance required, please feel comfortable to revert to us.

Regards

C c team

Mohit

From: customercare india [mailto:customercare. [protected]@philips.com]
Sent: friday, september 07, 2018 5:41 pm
To: philipstv
Subject: re: tv mail

Dear team,

Customer again mailed us. Kindly look this matter and do needful.

Dear executive,

I, have complaint about my led tv mod no. *32pfl5039* and complaint

No. Is *0040

*date of complaint *06.07.2018* register mob no. *[protected]*. It's

Complete 2 month about my complaint but no any one responding me. I think it

Is my worst experience about this brand of product and i am suffering this

Product.

With regards

Shiv kumar

Yours sincerely,

Philips consumer care

From: customercare india
Sent: monday, august 27, 2018 5:03 pm
To: philipstv
Cc: [protected]@vgmail.in
Subject: tv mail

Dear team,

Customer's mail is mentioned below, kindly do the needful.

Customer’s mail:

I have registered a complaint about my led tv last on 06.07.2018. It’s (2 month) almost, but no anyone responding me about its status now till date. My complaint no. 0040 and registered mob no. [protected]. I[censored] seen this message please take necessary action.

Customer’s detail:

Name: mr. Shiv kumar

Address : sehatpur, faridabad

Pin code : 121003

Contact : [protected]

Email : [protected]@gmail.com

Model number:32pfl5039

Tv date of purchase:[protected]

Serial number:[protected]

Led get up on operations when food items push through down. Led get does not take any pressure and get up.
Solid food items remain on the vessel and the juicer does not gets effective.
Juicer dint take any pressure and the led gets up.
The main problem is juicer led the pressure which machine cant overload the food juicer is not working properly

मैने Philips TV 32 inch PCB kit new replacement के लिए Philips TV service center bhagalpur को 3000 rupees advance दिया पैसे paid किए लगभग two months हो गया पर मेरे TV मे ना ही नया PCB board लगाया न ही पैसे लौटा रहा है मैने पैसे लौटाने बोला तो service center वाले ने पैसे नही लौटाया और दो महीना से मुझे परेशान. कर रहा है please मेरे paid किए advance पैसे दिलवा दे पैसे मागने पर मुझे उलटा सिधा जबाब देता है advance paid रसीद हम दे रहे है

My tv is not working since last 4 months. No action has been taken so far by philips after many conversion, followups on email... Etc.

Check this tv mail com - gha[protected] ticket was raised in philips customer care center but no result. They are always apologizes for bad services or late response.

I did many follow ups with service center, zonal manager, escalation head and many more concerns people but they always said they will resolve the issue soon but not sure when soon will come.

My 40 inch philips led tv is not working for june month i raised the multiple request and few were closed without took ant action and this tv mail com - gha[protected]"is still open from 7th july 2018. I had a multiple conversation with services center guys, area manager, zonal services manager and escalation head also but no result. I also did many followups on email, always philips customer care is apologizes and said they will resolve the issue in next 2 days now around 4 months gone but they didn't care.

I was die heart fan of philips and using many products from childhood but it very bad now philips services is top worst services in the world.