Philips India Complaints & Reviews

I have registered a complaint on 16/06/2018 vide complaint no. Tha[protected] in your service center. Your engineer mr. Dharmesh mob no. [protected] visited on same day and told us that control panel has gone. Our is under 5 years warranty, then also he has charged rs, 950/- as visiting charges. Kindly let me know when our tv will repaired.

Regards

D. S. Saturdekar

I purchased tv i found display problem for the same i have called philips customer care on 18 th jun 2018, recived sms technician will visit with in 24 hours but till today no one is turned up, again and again i am calling customer care they are least bothered to give answer.

Worst service ever scene.

If it is not solved the problem i have to file compelent in consumer care

Srvice id no 445270
Received sms;- mr mohammed anawrb ph no[protected] will visit

Regards,
Prashanth.. S. V

I purchased a 48 inch led tv with 5 years of warranty, but it is not working properly, half of the tv screen has become hazy. We raised a service request on 13th may 2018 and some mechanic visited us to check the tv. He found the problem and said since it is under the warranty period, the defective part or the tv will be replaced by philips. The service request number is kol[protected]. It is over a month now but it is still not rectified. When i call the service center, they also don't provide any timeline for replacement of tv/ defective part.
This kind of poor service is not expected from a reputed company like philips. Please resolve my issue at the earliest

Dear sir/madam,
I received the philips qt4011/15 trimmer for men through flipkart on 11th aug 2017. Of late i am facing a issue in the product like top portion of the trimmer is not aligning properly on the bottom part so i couldn't able to use the trimmer. I am based in bangalore, can you help me in repairing the product. Please guide me on this.

I have raised the complaint on 17-may-2018 but still my issue not resolve yet.
I am continuously follow up with associated persons who is handling my case but they always reply back that it will take some days to resolve. Its been 27 days, i am not getting any support. Please look in to this issue on priority.
Complaint number :- pun[protected]
Customer name: shrikant shinde, mob: [protected]/[protected]
Issue: pending for replacement.

Respected sir, its a sad reality of your agents or authorised service centres. I'm complaining about one of your service agent *delta service * bengaluru who doesn't have manners to co-op with customers. Its waste of time by fighting with them, they aren't worried and cared about us. We had been registered for the parts replacement, since last month and it has been almost 30 days no response from them. If we tried to contact them their reply will be worse and we dont have any other option to seek the information. But unfortunately we had been through rough way. Honestly fed up by using a product (Philips). Only a product isn't matter for customer satisfaction even the service they render will matters too. Need to end this up. Will wait for few days and i'm going to file a suit against all authorised agents and the brand philips.

Hi there,

This happen recently, my philips lcd - 32 inch - 32pfl5505, have been restarting a while and few days later, it didn't turn on, when switched on only the side button lights glows. I raised a complain with tambaram philips authorized service center, the representative came and started removing the back panel, i was standing by and watching what he was doing, i saw the main board it very clearly, specifically the component to which the cable wire will be connected, it was so silvery and new, he was trying to solder some components out after a while i had a phone call and i came back while i noticed that he had switched the main board that he was working with and i asked this was not our board but he objected, i was so sure that it was not our board as i noticed that the components were little rusty and finally he fitted back everything and told he needs to take the tv to service center, initially he said if there a major issue in board he would only take only the board for chip level service, it raised my suspicious level toward him, has he had switched the main board with a older one he brought. I gave him rs. 400. This is unethical and worst service i have ever seen in my entire life. I know his intention was to switch the screen too or to charge more i don't know. I can buy one more tv again next month but i would not prefer or suggest philip again because of this incident. I will publish this incident as much as possible to educate other so that other might be careful.

Dear sir / madam,

I purchased a set of 3 philiphs led bulbs through snapdeal.

The copy in invoice & warrenty card & ouetr case is enclosed for your reference.

01 led goes out just after 1 year & the second one went wrong 3 months back.
Now only 1 is working as on date.

I wrote this matter to snapdeal so that i can get with you, but the respond fulishly.

Pl. Let me know how (And where) to get these 02 no's of led replaced (That's under warrenty)

Hope you don't beleive in cheating your online customer's

With regards

Anil kumar verma
[protected]@yahoo.co.in
([protected])

Vendor: Croma, R City Mall, L B S Marg, Ghatkopar West Mumbai-400086

Vendor's phone: [protected]

Invoice No : SLA[protected] dtd[protected]

Price Paid: Rs.2899.00

Price od 2 yrs extended warranty: 299.00

There is a serious problem of rusting of blades of juicer, grinder (wet and dry) for repeated instances. This serious problem was brought to Customer Care of Croma and the blades were replaced once for the grinder and twice for the juicer, however, the same problem reoccurred for the third time so I will not accept mere replacement of blades because of the same problem
recurring multiple times.

I have informed Croma that I want to return the said Phillips mixer and grinder and replace the same with mixer and grinder of my choice and 2 years extended warranty should remain valid for the new mixer as well.

You can contact customer care of Croma for the exact nature of the problem

This is in reference to the request i had filed on 18.05.2018 as my tv was not working properly. So i had placed request to your service center for tv.

Serviceman suggested that, there was an issue which required a specific part.

It has been 17 days since i requested and it has not been resolved yet.
I tried to contact the service person but everytime he delays saying that "part is not received yet"

Please look into this matter because it has already been 17 days without tv.

I purchased a 55 inch led tv with 5 years of warranty i registered the complaint on 6th april 2018 that my tv screen has gone black it's been almost 2 months. Engineer's visited my house they told that the set will be replaced but when i contacted the kolkata's branch manager "sadiq khan" he said that philips company has been shut down so we can't do anything.
I need a replacement or i need my money back... Worst service and i will suggest everyone not to go with this brand again

I bought food processor on 26 th may 2018. Within a week i use chutni jar only two times. Unfortunately second time when i made coriiender n mint leaves chutnet the blade is broken in jar. What type of worst product this is!!! I am shocked. I want to replace or change the model. I took four years warranty too. I have no more words to say as a bought this product on its high price. I bought it from croma aashram road in ahmedabad. Where sales man said that it is best product.
If i grind chutney n the blade had broken than what will going to with food processor if i was supposed to grind dry masala...???!!!???.
Resolve my compain as soon as possible

I submitted a complaint to the company's customer care multiple times, at first it got rejected without any action. Later, when i called i was assured that it would be taken care, but then nothing happened. So, when i called again they said that u will be called up by the local dealer. The local dealer said that he does not have any technician to do the required work and hanged up.

After that, i haven't been contacted or updated on the status, what's going on at their side. It has been around three months but no technician has visited. Such behavior was not expected from a company so prestigious like philips india. If this issue is not addressed i would, eventually, have to seek help of the indian judiciary.
Complaint no:[protected]

Hi,

First of all take my complaint no.: kol[protected].
Or you can use my registered contact number: [protected].

3 weeks ago on 05may2018, i raised one complaint that my tv is not turning on and needs to be repaired. On 07may2018, a 3rd party technician visited and told the motherboard needs to be replaced and charged a fee of rs900+gst.

After that, i haven't been contacted or updated on the status, what's going on at their side. I have contacted multiple people, from the technician to service center authorities but noone is even trying to cooperate with me properly. Because the service center is a 3rd party vendor, so they do not take philips' customers seriously. And, it happened with me in 2016 as well when the speakers were not working. They took speakers of my tv set with them and replaced after more than a month after so many calls and escalations.

I have contacted philips in twitter and sent a mail also to the customer care. Mail copy is attached here, against which i have not received any response yet.

Today i contacted another person from that service center named mr sadique khan and he behaved with me like anything. When i asked to provide me an escalation contact id, he refused and told me, "i'm not making any hanky panky commitments". Is this a language we can expect from a service center professional?

Please help me out in this situation as for a middle-class man a fee of near rs1000 value so much, which i have already paid them only for an investigation. And, now they are behaving like they will provide me service only if they wish to do so sometime.

I do not even have a proper escalation contact as people are not giving me that. Also, i want strict disciplinary action to be taken against these people like mr sadique khan (Mob: [protected]).

Service center address:
Pro care
11, sailen roy chowdhury sarani, birati,
West bengal, kolkata - 700 051.
Help line: [protected], [protected]
E-mail: [protected]@gmail.com

Thanks & regards,
Sourav sengupta

Worst service ever. Please anyone don't buy any products from them. They are a cheat. They don't provide good service. I bought a tv here with 5 years warranty, now the motherboard has been burnt. Now they are making up stories and it's been 10 days still i didn't get my tv repaired. They even said that philips company has been closed down. See you i consumer court.

I have got 3 years warranty for my led and after an year later i m facing the problem of auto on / off n more and after contacting the customer care they are asking me a sum off 1100 for the visit of there engineer. How come this is possible on paying money in warranty. Unable to contact customer care again on there number39404040. Help me with this product...

I purchased philips bt 4200 bluetooth speaker about a month ago, but the battery does not get charged. After a few minutes the charging stops. While playing it is mandatory to get the speaker connected with usb.

When i purchased it used to work fine but now when i connect it to charging point after some time the charging stops. The charging indicating light gets turned off and when i play the speaker without charging wire, the battery low sound beeps after every 2-3 minutes.

I am using Philips 24” Full HD LED TV past one & half year. And the performance is during past duration is good. But now faced the Display issue – Horizontal white lines are appeared on the screen (top & bottom) frequently (once in 3 sec continuously).

Since the above issue, I had try to contact Philips TV customer care service center many times past one month through Philips customer care contact center, But till now I didn’t get the proper response for PHILIPS customer care team.

Last two years back I purchased new led Philips 93 LED TV they provide me 5 years warranty also right now I am try to call customer care but no response from them,
That the reason I called another one service person and he changed small thing and ask 1000 Rs and I paid also my question is what he telling Philps provide all spare parts but service charge is 1000.
He will not took more than 5 min to change it but take 1000 Rs.

I had purchased a philips 39pfl6570 led set from great eastern, berhampore, murshidabad, west bengal, dated 25/10/2017. Few days ago my tv remote has not working properly, in this connection i call to customer care and after fore days their representative came to my house and he was opened the tv and damage the tv during servicing. After that he told me that the panel of the tv is damaged, so he told they called to company and relapsed the new panel instead of old. But from eight days they have not any feedback from their end, i have called them on 16/05/2018, but they have told that wait another 5 to 10 days, so i requested you to kindly look into the matter and do the needful. Your kind co-operation is solicited. I have attached the invoice along with the letter.

Thanks & regards
Arunangshu ganguli