Philips India Complaints & Reviews

महोदय,
मैंने जून 2017 में एक फिलिप्स स्मार्ट टीवी 39 इंच का खरीदा था जो अप्रैल 2018 के पहले सप्ताह में खराब हो गया | दिनांक 13-4-18 को ऑनलाइन शिकायत दर्ज कराया जिसका न. कम्प्लेन LUC[[protected]] था और एक कर्मचारी आकर टीवी देखकर गया और 8-10 दिनों के भीतर टीवी ठीक करने की बात कहकर चला गया | उसने बताया था कि बोर्ड खराब है, बदलना होगा, अधिकतम 10 दिन में हो जाएगा | सर्विस सेंटर पर एक अधिकारी ने टीवी बदलने की भी बात की | आज दिनांक 15-05-18 है और लगभग एक माह से जयादा दिन हो गए हैं, मेरी टीवी ठीक नहीं हुई | ग्राहक बड़े मेहनत से एक-एक रुपया जोड़-जोड़कर इतनी महंगी टीवी खरीदता है फिर आप द्वारा उनके साथ ऐसा कृत्य किया जाता है | आखिर हम कहाँ जाएँ ? क्या कानूनी उपाय ही इसका समाधान है | आप मेरी टीवी शीघ्र बदलने की कृपा करें और एक नया टीवी देने की कृपा करें | मैं एक महीने से परेशान हूँ, कृपया शीघ्रातिशीघ्र टीवी बदलकर देने का कष्ट करें | रारम्भ से ही इस टीवी (39PFL6570/V7) में सॉफ्टवेयर भी अपडेट नहीं होता था तथा youtube में साइन in नही होता था, कोई एप्प काम नही करता था, स्मार्ट टीवी के नाम पर साधारण टीवी दे दिया गया है | DDB सुविधा है मगर कहने के बाद भी कोई इसे इंस्टाल के समय शुरू नही किया गया | कई शिकायते हैं जिसे दूर करना आवश्यक है | इस बार मेरी हर समस्या का अवश्य समाधान करें |
-prasanna badan chaturvedi
Advocate
Commissner's Court, Varanasi
S-26/151-D shyampuri-B colony.
Meerapur basahi, Varanasi (U.P.)

महोदय,
मैंने जून 2017 में एक फिलिप्स स्मार्ट टीवी 39 इंच का खरीदा था जो अप्रैल 2018 के पहले सप्ताह में खराब हो गया | दिनांक 13-4-18 को ऑनलाइन शिकायत दर्ज कराया जिसका न. कम्प्लेन LUC[protected] था और एक कर्मचारी आकर टीवी देखकर गया और 8-10 दिनों के भीतर टीवी ठीक करने की बात कहकर चला गया | उसने बताया था कि बोर्ड खराब है, बदलना होगा, अधिकतम 10 दिन में हो जाएगा | सर्विस सेंटर पर एक अधिकारी ने टीवी बदलने की भी बात की | आज दिनांक 15-05-18 है और लगभग एक माह से जयादा दिन हो गए हैं, मेरी टीवी ठीक नहीं हुई | ग्राहक बड़े मेहनत से एक-एक रुपया जोड़-जोड़कर इतनी महंगी टीवी खरीदता है फिर आप द्वारा उनके साथ ऐसा कृत्य किया जाता है | आखिर हम कहाँ जाएँ ? क्या कानूनी उपाय ही इसका समाधान है | आप मेरी टीवी शीघ्र बदलने की कृपा करें और एक नया टीवी देने की कृपा करें | मैं एक महीने से परेशान हूँ, कृपया शीघ्रातिशीघ्र टीवी बदलकर देने का कष्ट करें |
-prasanna badan chaturvedi
S-26/151-D shyampuri-B colony.
Meerapur basahi, Varanasi (U.P.)
Mobile. no. [protected]

Sir i have buyer philips juicer model no hr 1832 almost 1 year. My complaint is about the juicer whose left pocket has been broken i have called on the customer care number but no one is answering me and every time they used to say that the technician will call you or you will getting a call within the next working hours. Sir please see to this matter as my grandmother age is 90 years and everyday she needs vegetable juice. Kindly sir i am requesting you to please send the technician to repair it as soon as possible.

Hello sir

my name is seema sharma
my nymber [protected]
my complaint number [protected]
dated 10/04/2018

sir almost one month gone to my complaint
no one repair my tv why is this for
my tv speaker having problem, the service man say i come tomorrow
and change the speaker, he take service money from me but he not come
again and not attand my call his number [protected] mr sandeep mehta
he says that company not provide him that speaker, ?

sir company is out of stock ?

my cable tv rent 650/- i paid because it is in cycle
when ever you use tv or not you pay monthly charge

i never buy philip product again

please help me and send some one to repair my tv

thanks & regards

seema sharma

I have register a complaint on 07th april for my tv but nobody has turned up till yet to repair my tv. I'm continuous doing follwo-up with their team but facing lot of issue.

I'm finding very difficult to get in touch with philips customer care representative over the phone. I tried more than 100 times & got connected 3 times only. And also after connecting there representatives are disconnecting the call in between of communication & they have no answer for any question. After insisting so much they have given me one service center manager no but he is also not picking up the call.

I have bough this tv in the year of 2015, after this my tv was repaired more than 10 times and got replaced once in 2017. After replacement also my tv was repaired for 3 time and again same problem is persisting.

Today i have received a mail from customer care that they have closed my complaint."complaint have already canceled on 2nd may due to you are not ready to pay charges"

• this is to inform you that i have not received any call from your technician on 02nd may 2, 2018 in regards to charges or closing the complaint, i have received one massage from your side stating that the my complaint will be attended by 04th may by technician name mr. Ajay.

• on last monday i. E. 30th april i have received a call from dombivali branch and they informed me that the complaint was rebooked on 21st & old complaints is closed because thane service center is closed & now i’m out of warranty.

• i was provided with mr. Shamshuddin shaikh (Videocon hr) mobile no [protected] to escalate this matter & they will send the technician to repair work on priority.

• i had tried to contact with him n numbers of time but he is not picking up the call. It is very disappointing to see the such service, after registering a complaint 20 days back nobody has visited to my place to attend the complaint

Please explain why should i pay charges when i have registered the complaint within a warranty period on 07th april 2018 (Complaint no – mum[protected]) which was closed by you & new complain rebooked by your office on 18th (Complaint no – mum[protected]) & 21st april (Complaint no – mum[protected]).

Request you to kindly look into this matter & help me to resolve the issue.

TO,
THE CUSTOMER CARE MANAGER, DATE – 1ST MAY 2018,
Kolkata (Eastern Regional Office)
Regional Marketing Manager – Lighting
Philips India Limited
7, Justice Chandra Madhab Road,
Kolkata - 700020, India.
Tel : +91 - 33 – 24867621
SUB – Replacement Of Defective Led Bulbs Within Guarantee Period.
Dear sir,
I would like to inform you that Philips 9w Pack Of 12 Led Bulbs – Cool Day Light had Purchased through Snapdeal online shopping services From Seller - Garg Galaxy Communication, C-30 T/G Floor, Vishwakarma Colony, City New Delhi / State Delhi, Pin 110044, Company's Vat Tin : [protected], Company's Cst No. : [protected] against Order No.: [protected] & Sub Order No.: [protected] On Dated 23-Jan-2017 with Invoice Number :S60a73/16-17/1261. Out of that 08nos bulb has been fused gradually last 08 months.
After several reminder your esteemed organization couldn`t respond or communicate any intimation at their end. This is last not least reminder to you pertaining to replacement of defective bulbs on door delivery basis within 20th may 2018 then I will take help of legal court of action against your Organization. This is to your information & take follow of action for the above caption at your end.

WITH REGARDS
DINABANDHU MISHRA,
QTR . NO – TA/123,
AT/PO/PS – NALCONAGAR,
ANGUL, ODISHA, PIN – 759145,
MOB – [protected]/[protected]
WMAIL.ID – [protected]@GMAIL.COM

On 22nd of april we purchased a sound bar of philips and today its 29th, , no installation has been done and on top of it every time we call up there customer care, they tell us you yourself have postponed it, even after getting assurance from their vikroli manager of next day installation of our sound bar, no one turned up and now no one is picking up, neither the vikhroli service center no the area manager--not even the field engineer.

very bad experience, , will never ever buy philips product if this is the type of after sales service they give, we bought 2 nos of55 inch tv of haeir along with it from vijay sales goregaon and both were installed the next day,

i think philips after sales service has gone to dogs...literally

Hi - i have a philips tv (Model uhd led 42put7590-fda).. Currently it is not functioning... I have on 16th april 2018 lodge a complaint on[protected] and was provided a complaint ref no. Mum[protected]. I have even send my complaint on email to philips. [protected]@pemail.in on 20th april 2018...

Inspite of continous follow-up till date not even a single philips executive have contacted us to repair our tv.. On email we were given the number of area service manager mr. Ajay vishwakarma ([protected]). We had tried calling him several times but he dont pick up the calls neither he bother to call back to us.. Very irresponsible service manager has been allocated to the said area...

We are really sad with such a poor service from a brand like philips... We will think twice now to purchase any philips products...

Hope our complaint will be given some attention now...

Dear sir/madam,

It’s been very disappoint to know, such a big company is least bothered about customer service, it’s been very long i have been writing to resolve my issue i failed to here from your end.

I have purchased philips led tv model no – 43put7690/v7 on 7th september 2016 from vijaya sales & appliances, ambernath with the warranty of 2 years from your organisation. The service person has visited our house and told that the back light should be replaced. After 2-3 days your services person again visited our house he told that the parts is not available and said that tv should be replaced. For past 27 days no action is taken. I have spoken to all the authorities. 2nd they are convinced with the fact that the part damaged could not be replaced so tv should be replaced. They have verified the tv, taken photographs of the tv.
Kindly look into this matter and do the needful...

Regards
Virendra k singh

Sir w. R. T above subject, as per my complaint technician attended and got repaired, but due to some negligence in fixing my speaker failed to function. More over charges also claimed more than what they said before. Technician is sandy sandeep, bill receipt no.830, united electronics service. Need necessary action.
B v narayana
[protected]

Model num : bdp3200/94 with this my brother submitted the player in sevice centre on 1/8/2016 still its in service centre only my brother has went to aboard then i have went to service centre and asking for the product but those people ar not in a position to help me at all i never seen this type of response in any service cnetre in my life soi please look into this this type of service will impact all the customer based on their products

My brother purchased a philips led tv on last year. Became a complaint on board as defined by your service technician on two weeks ago. After one week he came with board and he failed its tuning.
He returned with promise a new board.
Currently no response.
Biju m a
Mattel house
Alakode
Kannur.
Kerala.
[protected]/[protected]

Hello, philips india
I have purchased a trimmer from amazon india
Trimmer model=qt4001/15 and it was working properly it now but its blade suddenly stop working
The machine inside is rotating but the blades are not working so i called your customercare they told me to complaint online so please fix my trimmer as soon as possible
My qt4001/15 is under warranty
Help out

I bought the above mentioned product from flipkart
It was bought on 5th dec 2017
I find the right side of the earphones and the mike for answering calls not working.
The flipkart team gave me a number and i have tried calling the customer care and i waited for 15 min but no response
When i called the city office they told they dont do headsets
It is under warranty and i want to know what can be done to fix this
I bought this for 519 inr only in dec and its april 2018 i am facing this issues

I had buy one philips smart tv 8 to 9 months ago after that i had facing problem in screen since 2 months and i registerd complain for the same but since two month i am not geeting response from service center. Very pathetic service from such a big brand like philips, which i had not expecting from company.

I also trying to call sales dealer they are alwyas saying ho jayega sir, talk to santosh gaikwad (Mobile no.[protected]) & sanjay apte (Mobile no. [protected]) they are the company person but sorry to sey they are very busy person. (When i am dail santosh number but his phone always disconnected & today i try sanjay apte number first time he is disconneting my call after that not picking up my phone.

Is this right.?

Try to improve your services other wise no one buy your product and naver keep faith on your company.

Regards
Mansi garg.
[protected].

Hi,

I'm one of the loyal customer of phillips but thought it's not going to be same after getting worst customer service from phillips. I had purchase phillips 55' led tv of model 55pfl5059/v7 az on 23/01/2016 from 6-1-91/10 & 5, bajaj electronics near telephone bhavan, lakdi-ka-pool, hyderabad-500004 on my fathers name: mohd shafiuddin. We had a problem with led tv on 27/03/2018.

I have tried calling the call center number which is [protected] or [protected] but it didn't get connected to live person, the call always get stuck at ivr. Then i found the live chat option on phillips website by which i registered a complaint. With job no : hyd[protected]. Technician visited home & suggested to take the tv at nearest service center & he also confirmed that led tv is under warranty.

I had submitted the led tv at maha lakshmi electronics 3-6-369/b/5, ground floor, street no-1, himayath nagar, hyderabad - 5000029. They informed me that they will repaired the led tv in next 5 days. When i try to take the status of my led tv compliant, mr arun goud-[protected] the manager of maha lakshmi electronics provided the worst customer service. He informed me that the phillip led tv parts are not available, so he suggest me that he will repair the led tv by purchasing the parts from outside. I've deny the suggestion and asked him to get it repaired under warranty through phillips then his voice got changed & told me that "phillip company is getting closed in india".

After that made complaint thorough chat & got the number of hyderabad manager venkata krishna m-[protected]. He also informed me that he will check & get this repaired or he will replace the led tv. After that there is no response from any one, even they are not picking up my calls as well. I want this to be fixed & resolve asap.

Iif my problem is not solved or if i did receive any commitment from phillips i will sue phillips in consumer court n i felt i'm being cheated by the phillips n harassed by the phillips customer care

Please look into this and take sever action on this complaint

Mohammed shakeeluddin
[protected]

Hi,

I'm one of the loyal customer of phillips but thought it's not going to be same after getting worst customer service from phillips. I had purchase phillips 55' led tv of model 55pfl5059/v7 az on 23/01/2016 from 6-1-91/10 & 5, bajaj electronics near telephone bhavan, lakdi-ka-pool, hyderabad-500004 on my fathers name: mohd shafiuddin. We had a problem with led tv on 27/03/2018.

I have tried calling the call center number which is [protected] or [protected] but it didn't get connected to live person, the call always get stuck at ivr. Then i found the live chat option on phillips website by which i registered a complaint. With job no : hyd[protected]. Technician visited home & suggested to take the tv at nearest service center & he also confirmed that led tv is under warranty.

I had submitted the led tv at maha lakshmi electronics 3-6-369/b/5, ground floor, street no-1, himayath nagar, hyderabad - 5000029. They informed me that they will repaired the led tv in next 5 days. When i try to take the status of my led tv compliant, mr arun goud-[protected] the manager of maha lakshmi electronics provided the worst customer service. He informed me that the phillip led tv parts are not available, so he suggest me that he will repair the led tv by purchasing the parts from outside. I've deny the suggestion and asked him to get it repaired under warranty through phillips then his voice got changed & told me that "phillip company is getting closed in india".

After that made complaint thorough chat & got the number of hyderabad manager venkata krishna m-[protected]. He also informed me that he will check & get this repaired or he will replace the led tv. After that there is no response from any one, even they are not picking up my calls as well. I want this to be fixed & resolve asap.

Iif my problem is not solved or if i did receive any commitment from phillips i will sue phillips in consumer court n i felt i'm being cheated by the phillips n harassed by the phillips customer care

Please look into this and take sever action on this complaint

I have purchased philips lcd tv model no - 50pfl3950 on 8th aug 2016 from kohinoor televideo pvt ltd, ghodbunder road, thane showroom with the warranty of 3 years from your organisation.

Now my lcd has developed some issue and for the service on the said product your call centre and the technicians are asking for money. They are also denying the fact that such warranty is provided by the company.

I have spoken to your call centre telephone no.[protected]Ref no - mum[protected] with zafar & rakesh timali - supervisor and from the technicians - nandkishor - centre manager and indramani prajapati. They tried proving me wrong mentioning that no such warranty cover is given by philips, whereas i told them i have it in writing from philips india.

Your other toll free number [protected] mentioned on the warranty card is not working.

Kindly look into the matter and resolve the issue on priority.

Regards

Anand sarode - [protected]

I pruchased a led philips tv from thane vijay sales with 5 years warranty period. But after 2 years tv is not working properly. Customer care is not able to repair tv with 3-4 attempts. Childrens exams are over but we are not able to watch the tv due to purchase the philips product. If authorities is reading this kindly help me. My mobile no. Is [protected]

My Philips LED tv display isnt working.We had logged a complaint on the 6th of March(complaint no. CIC[protected]. Mr.Rathod had come to check the tv after 2-3 days of the complaint being logged..after that nobody has come yet to even check the tv ( today is the 3rd of April).After several calls to customer care and several false promises of sending somebody we are still stuck with the same problem.
One of the customer care rep (Mr Jitubhai- Supervisor)told my father that they dont have a transport vehicle to take the tv to the centre as thier contract with the transport company has expired.
Philips being such a big brand is being really unhelpful and giving silly reasons like transport issues (transport is not the customers problem)
We just want the issue solved asap.

The complaint no is CIC[protected].