Philips India Complaints & Reviews

Dear sir
This is to inform you that i bought a philips 5.1 home theater model no. Inspa8000b/94 on 25/09/2017 from vijya sales dwarka sec 7.

I compliant your cc no. On 25/10/2017 registered complint no. Is sup001/450645

Your executive check the speaker 26/10/2017and spoke some internal parts is damaged

But today 7/11/2017 no any response at all
You are not resolve this problem so i complint consumer form

Your services is very poor
Regard
Bharat kumar

Myself ananda charan naik of a customer of your company. I had purchaged a philips tv from patra electonics baramunda bhubaneswar on dated-16-march-2016. My model no is 32pfl5039. Today i have seen some spot on the tv screen and the sound system is very noisy. So i request to you please kindly send your representative as soon as possible to my address that i given below. My phone number is [protected]. Address - 584 beherasahi nayapali bhubaneswar pin -751012 odisha.

Dear sir,
This is to inform you that i bought a philips 2.1 sound bar speakers on
8th oct'17, from vijay sales, noida sector - 18.
One of the speaker was found damadged when i opened that box in my home.. I complint to vijay sales.. But they said ots not our mistake and you discuss with service centre for replacement.. After 15 day follow up withservice center. They denied to exchange and they told me to replace with vijay sales.. Same store... I am really feeling helpless.. And i am really disappointed with philips ssrvice.. You please see this matter and help me in replacement.. As i am unable to use my product after paying full amount... And if this type of behavior with customer will be there.. It wikl be difficult for us to buy any philip product 8n future.
Regards
Puneet anand
[protected]

I have purchased an earphone on 22nd of August and due to some issues i have deposited the earphone for replacement but till now 2 months have passed but i didn't receive any replacement against the product. Please solve this issue as soon as possible. I am attaching the jobsheet for your reference. The model number of earphone is SHE3205. Sir please try to solve my problem

Philips has the worst customer service, it is so shameful on their part that such big company utterly failed provide decent customer care service. I would never recommend any one buying a philips product ever in my life. I bought an air purifier which stopped working and i've been trying their customer service for over a month there has been no response at all, much disgrace to them

It took 30-45 minutes but still, they are not responding and the call get disconnected automatically and my phone balance also got deducted around 100 rupees is deducted from my account.
I have purchased phillips bar blender hr1351/c but it is not working from last 1-2 month and no one is picking up call in customer care and they are also not responding to mail. I want my product as soon as possible.

Two year ago i purchase full hd 3d philips 42pfl7357 led tv its 42 inches full hd and 3d tv but now not playing any hd movies and video and also input sound system not playing well..
When after 2hour watching tv half screen black aur half screen white... Its so many problem in philips led please help and i didn't received any wall mound stand... What is this yaar please help 

I continuous tried over phone ([protected]) by 2 (Two) days, but i have not connected the phone, only computerized voice has been received as - please wait for grahat pratinidhi (Those are busy for another call) or send message on 56363 with the mention "philips" for call back. I already send a message for the same on 27.10.2017 at 19.27 hrs. But no call back till at 12.15 hrs. On 28.10.2017.

Santosh sarkar
Mobile no. [protected].

As i brought this tv from dubai, and it is working for past 7 month. Now it not switching on. I check with philips authorised service centre at kochi (Kerala) and ask then to give the tv to them. Beginning they told it is board complaint, after a month they told me that it is panel complaint and it is difficult get the same in india. They told me to take back tv.
So i went their to collect product, when i see the tv its led display panel is physically damaged, and it not at all the condition were the product given. I am very disappointed the way the service centre people reacted. I felt they mishandled the unit and the panel got damaged.

I request philips india to intervene the issue with concerned service centre. I attaching the work order copy issued by the service centre.

We are using 32pfl5039/v7 kz philips led 32 inch. On 5 oct 17 (20 days back), screen light is not visible on screen. We registered complaint on [protected] (Number printed on back of led), complaint number - deh[protected] (Service to be done by rakesh-[protected]), svc point written on message received is [protected] (Sanjay g). On 14th oct we receive the led with back light repaired/changed but the brightness/picture showing on screen is in very low quality as back light changed is of local quality or of other company, they give guarantee of back light as 1 month and on the same day, same problem of not showing screen happened. We registered complaint as complaint no-deh[protected] provided serviced will be done by sanjay ([protected]). But from 16th oct 17 to till date (8 days) there is no response from the service center. Now they are also not picking up the phone both sanjay g and rakesh g. We are using it on our showroom as camera screen is displayed on it. This problem we are facing from last 20 days if there is any loss in the showroom then who is responsible for it??
We already done payment for the back light repair and then also we are facing problem what is out fault?

Kindly repair our led asap as we are in problem due to not working of led.

I had purchased a philips home theatre system model hts 3265. From the beginning, it did not function properly and had to be serviced and repaired few times.
Now, the system is again not functioning and the service center is saying the main board is worn out and it cannot be replaced. So the system is not functional and asking me to take the system back.
After spending so much money, i have not been able to use the system properly at all. Now it looks my money is wasted completely.
I want answers from philips and proper service.

Dear sir,

I had purchased a tube light choke - 'philips sumo extreme' on 05.05.2017.

After the said purchase, the said tube light choke has become faulty. I had contacted the shopkeeper, who advised me that the said tube light choke is under guarantee and advised me to lodge complaint at customer care number.

Accordingly i had lodged a complaint no. Phl[protected] at customer care number.

However, till date, no one has attended the complaint or called / visited me for replacement of the said tube light choke.

I request you to kindly replace the faulty tube light choke.

Regards,

Aparna aggarwal
R/o. 15, ram nagar, street no.1,
Paharganj, new delhi -110055.
(M) [protected]

I have brought philips stellar tube lights online, from paytm ecommerce website (Around 4 months back).
Now i am facing issue with four tube lights and want to replace it under it warranty in hyderabad, telangana.

I have raise complaint with customer care complaint number phl[protected] on 16 aug 2017

When i called the customer case they lift the hands saying they don't have any status.

None of their representative are responding when i call them, i think every one are busy except me. Even the government office are far better than your service representatives.

We can find modi appointment than these fellows.

Kindly look in to the matter with point of view product sale, reliability and durability and resolve my problem as soon as possible.

We have purchased philips handy from amritsar, punjab. But after a month of its purchase one day i just swap my hand on its logo even my hand was not wet its logo vanished... I m doubtful wether it is original product from philips.
We hav other appliances also but their logos still persists after long usage and wear and tear...
Kindly clear my doubts

Dear team, i m asutosh. My email is is asutosh. [protected]@gmail.com and my mobile number is [protected]. I purchased a a bulb from near by shop on 28th aug 2017. I was assured and told that it has 2 years gurantee and if its malfunctioned then it will be taken back and i vl be given a new one. He wrote the purchase date on bulb and sold me.
This bulb got fused on 18th of october 2017. So i took this bulb to store and same way he put the date but he wrote the date of purchase of previous bulb which is 29th august of 2017 instead of 18th october. But my concern how can he put the date of old bulb purchase date. Please call me

Dear team,
I have purchased your product with faith and hope but, your product has failed from the day one. I have complaint to customer care but result is zero after repairing, problem continued. I want to know why defective unit had been sold by your retailer??, & was the durability of product is only one year???.
Kindly look in to the matter with point of view product sale, reliability and durability and resolve my problem.

Product model - 24pfl3159 philips led
Dop[protected]

Thnks n rgds
Pankaj gupta
Auranga bad, kora jahanabad
Fatehpur 212659
Mob - [protected]

I have a 40 inches philip led tv which is fall down and the picture is coming and after 1 or 2 minutes the picture goes off and the screen goes white. And after few seconds it gone totally blank. I have already had a word with customers care but they keep on sending someone but it never happens. So i am raising a complaint regarding the same. And i really want this to be escalate to a higher level.

My complaint number sup 001/440893.
I made the complaint regarding the non function of few of the procvisions like not switching over to usb and sd reader mode, on 5th of this month.
Till date even after lapse of 9 days no representative reported and no feed back is coming forth.
On few time contacting one techinician by name mr. Senthil phoned and enquired about the problem and there after no response. Again contacting chennai office on number [protected], after two days, it was conveyed that the spare parts have been ordered and expected within two days and the technicion will come and replace the product at home.
Since nothing was progressing again after four days contacted your chennai office (On 14th october 2017) and still they convey that the spare parts is not received, and it will take time.
On contacting the incharge of the service centre mr. Santhanam, said that the unit has to be taken to workshop and after 2/3 days after replacement of the parts it will be returned. After explaining that the speaker system is used with philips led tv (48pfl4958/v7, which has poor audio system) and if the speakers (Mms4200) taken out for long time we will be facing problem with tv. Then he said that they will take the speaker on monday morning and return in the evening after fixing the problem
I fail to understand the following:
1) is philips not carrying such small parts with them in their chennai centre?
2) does it take more than 9 days (And even more) to get the spare parts from other locations?
3) why no technician reported for assessing the problem upon complaint?
4) initially it was said that on receipt of spares the same will be replaced in my house itself, but why they want to take away the unit for fixing now?
5) when spare part is not received for such a long time and the availability is not known, how by monday it will available at the workshop and repaired by the same day?
6) the non-availability of spare is only a false execuse to purchase time/ to avoid repairing the fault?
I need a definite response about the replacement.

I given my dsp 75u model home theatre for service last march month service person take it from my house to service centre and yet to not given return when i call he not lifting phone or tell some silly answer his name is basha he is collected money from me for replacing amplifier plate and ic plate. When i asking for the shop address he doesn't give

I had bought this shaver 4 years ago in 2013 from croma, new delhi. It stopped working last month. I took it to the philips service centre last week and they told me that its a fault of the shaver's motor. And philips doesn't repair motors and doesn't supply motors for its shavers as spares.in other words with an otherwise perfectly functioning shaver i was told to throw away the same as it cannot be used anymore...
Isn't this appalling that products like shavers made by philips are only good as long as they last... Just 4 years, and then need to be thrown away?
Will the multinational company philips accept this fact? If yes then maybe i can educate my friends and acquaintances and share this with them so that the are careful and aware about what they are buying when in the name of a philips shaver...