Philips India Complaints & Reviews

I had purchased a philips home theatre system model hts 3265. From the beginning, it did not function properly and had to be serviced and repaired few times.
Now, the system is again not functioning and the service center is saying the main board is worn out and it cannot be replaced. So the system is not functional and asking me to take the system back.
After spending so much money, i have not been able to use the system properly...

Dear sir,

I had purchased a tube light choke - 'philips sumo extreme' on 05.05.2017.

After the said purchase, the said tube light choke has become faulty. I had contacted the shopkeeper, who advised me that the said tube light choke is under guarantee and advised me to lodge complaint at customer care number.

Accordingly i had lodged a complaint no. Phl[protected] at customer care number. br...

I have brought philips stellar tube lights online, from paytm ecommerce website (Around 4 months back).
Now i am facing issue with four tube lights and want to replace it under it warranty in hyderabad, telangana.

I have raise complaint with customer care complaint number phl[protected] on 16 aug 2017

When i called the customer case they lift the hands saying they don't have any status.

None...

We have purchased philips handy from amritsar, punjab. But after a month of its purchase one day i just swap my hand on its logo even my hand was not wet its logo vanished... I m doubtful wether it is original product from philips.
We hav other appliances also but their logos still persists after long usage and wear and tear...
Kindly clear my doubts...

Dear team, i m asutosh. My email is is asutosh. [protected]@gmail.com and my mobile number is [protected]. I purchased a a bulb from near by shop on 28th aug 2017. I was assured and told that it has 2 years gurantee and if its malfunctioned then it will be taken back and i vl be given a new one. He wrote the purchase date on bulb and sold me.
This bulb got fused on 18th of october 2017. So i took this bulb to store and same way he put the...

Dear team,
I have purchased your product with faith and hope but, your product has failed from the day one. I have complaint to customer care but result is zero after repairing, problem continued. I want to know why defective unit had been sold by your retailer??, & was the durability of product is only one year???.
Kindly look in to the matter with point of view product sale, reliability and durability and resolve my problem.br...

I have a 40 inches philip led tv which is fall down and the picture is coming and after 1 or 2 minutes the picture goes off and the screen goes white. And after few seconds it gone totally blank. I have already had a word with customers care but they keep on sending someone but it never happens. So i am raising a complaint regarding the same. And i really want this to be escalate to a higher level....

My complaint number sup 001/440893.
I made the complaint regarding the non function of few of the procvisions like not switching over to usb and sd reader mode, on 5th of this month.
Till date even after lapse of 9 days no representative reported and no feed back is coming forth.
On few time contacting one techinician by name mr. Senthil phoned and enquired about the problem and there after no response. Again contacting...

I given my dsp 75u model home theatre for service last march month service person take it from my house to service centre and yet to not given return when i call he not lifting phone or tell some silly answer his name is basha he is collected money from me for replacing amplifier plate and ic plate. When i asking for the shop address he doesn't give...

I had bought this shaver 4 years ago in 2013 from croma, new delhi. It stopped working last month. I took it to the philips service centre last week and they told me that its a fault of the shaver's motor. And philips doesn't repair motors and doesn't supply motors for its shavers as spares.in other words with an otherwise perfectly functioning shaver i was told to throw away the same as it cannot be used anymore...
Isn't this appalling...

Dear phillips
If you guys reading this then i want to inform you that your company don't have any kind of culture and standerd.
I complaint against my display of 32 inch led tv is not working. Their is problem in panel but from last 30 days no one is taking seriously this topic..

I will mention here one contact no. That guy promises me to replace tv on 8th of oct but still no any replay from him[protected]...

Date of purchase 23 october 2016
Dealer vijay sales, sector 29 gurugram
Tv led tv model 55put7791
The tv was delivered without remote model zw-51006x1. (Supplied later)
The installation was done by an untrained worker. It was not secured by proper grouting in the wall. So the tv weight pulled the harness down. However no breakage damage to tv.
The demo team was ill equipped to show complete working demo....

45 days past but no response either from customer care or from warehouse guys about my replacement. Tried call almost all person but no use. They are not picking phone too. Such pathetic service from brand name philips which i never imagine.
Whenever i use to call they all are telling me to wait for 24 hours our executive will assist you but i don;t know when their 24 hours will finish.

They are just buying time but...

I have serviced my home theater at clarity electronics services, authorised phillips service centre. Address: ap-866, h-block 2nd street, 12th main road, annanagar, chennai-600040.
Problem: just power button problem. After checking they called me and said that, "power board is not working properly and need to be changed and the cost around rs.3600". I replied that, ok change a new one.
And when i was going to receive my home...

I lounged complaint for subject matter on 06.09.2017 to your service center M/s Service Solution, Vijay Nagar Jabalpur (M.P.). Even after one month no action has been taken from your end.

Details are

Transistor ( Radio) :- model no.RL 384/00

Serial No. : FGIA [protected]

Purchase date :- 08.10.2016...

My complaint no gha[protected] (Philips led tv) is still unresolved from your side. The complaint was made on 1st sept 2017. Even after 35 days your service department or customer care has no clue!!!. I have made numerous call to phone number provided by your customer care. But again either my phone call is not answered or they say that i have to wait for more days. There is no definite time line given to me even after a month. My tv is with...

Wrt to my complaint no-sup001/434607 regarding starting problem in the sound bar htb 5151k/51. Invoice date-03.10.2014 amount ₹ 34990.00

The technician visited to attend the complaint on 23rd of sep-17 as the problem was not resolved and spoke to philips service manager about the issue and it was confirmed that the model is discontinued and the spares are not available. However for this kind of issue there is a system called...

I have lodged a comment for repair of my led tv. On 26.10.2017. On 29.10.2017. One person visited and told me that i will send my report to our h. O. On approval your tv pannel will be replaced. I asked when my tv is under warranty period what type of approval you require. On 1.102017 i have been informed telephonically that you have to pay 9000/-rs for repair. My tv is under warranty period then why rs 19000/- i will pay. Pl. Resolve my...

Sir,
I purchased one sound system through amazon during november 2016 and the same was received by me on 8th november, 2016.
Though the system functioned well so far with the philips lcd tv, i found of late, that the unit do not change to other modes function viz usb/sd mode. Assuming the problem to be in the remote unit, i tried to change the mode through the buttons on the main unit itself, even then the system do not change...

Team,

It’s been very disappoint to know, such a big company is least bothered about customer service, it’s been very long i have been writing to resolve my issue i failed to here from your end.

I have been raising a service request and observed that same has been closed without my notice and resolution.

It’s an last reminder to completely fix my tv issue, otherwise tomorrow morning i am...