Philips India Complaints & Reviews

I've purchased audio system at good named dealer at vellore on 10th oct 2016. Since by last month i faced the problem in audio system (Remote not work)
So i carried to your authorised customer service at vellore in name of "power electronics". They took almost one month for repair. Then after myself called them for the progress, after they asking your system is now ready come and carry. Then within two days i am again facing the same problem. Their way of response was very bad... I request to take any rootcause for this issue.

I had buy the HTB5580 home theatre. So there is a damage on the DVD on the upper portion of it. And this is not acceptable for me. Guy came for installation he opened it and shown to us.
I want replacement of it as soon as possible.
I had buy it on 17 September 2017 and delivered to my place on 18 September 2017 And today it self I seen this. So this is defective piece which is given to me and I want replacement for it as soon as possible.
I have not given money for the defective piece. The company or sales India will responsible for it for the replacement.
Or I will lodge complain in consumer court on the company as well as on sales India.

Complaint nos mum [protected] dt 17/9/17. This is 2nd time i am facing the same problem. I. E if non display of my led tv.
Please note i am facing the same problem i. E non display which i faced a month back. My earlier complaint nos was complaint number pmum[protected]. The philips technician has fooled me by doing a bad repair job the 1st time. Kindly assist me in resolving this matter immediately

Dear sir i am sisir kumar rout i had purchased philips 24 inch tv video model no 24 pfl3159/v7a2p the purchase date isc03/07/2016. I would like to know you that my tv started problem on 09/09/2017. I had given complaint to customer care. Your engineer visitrd and said the display of the tv is gone the cost will be rs 8500 further i would like to know you that i believe the philips is a good brand and i can use this product for longer period. But justill alert one year i mean the warranty is over the tv is started problem. Please let me know how we can believe philips in future that it is a branded company. I request you please replace the display at your end and oblige.

I am a valid Customer of Philips company. I purchased a 5.1 home theater on 05th oct 2016, last few day i have noticed the home theater is not working properly in this regared i launched a complain in your authorised service center on 11.09.2017 your Service center. Engineer Mr. Sanchoy Sil on 14.09.2017 & 16.09.2017 came for a visit but he could not solve the problem and said further to lodge a complain. I am a sr.citizen person i am very confused what can i do, pls help me as soon as possible.
My product details given below :-
PHILLIPS - SAP4040B MULTIMEDIA SPEAKER SET.
DATE OF PURCHASE- 05/10/2016.
PURCHASE FROM- GREAT EASTERN TRADING COMPANY, BARRACKPORE, KOLKATA.
CHALLAN NO. - 9486 DT. 5/10/16
MODEL SL. NO. - WC1A[protected].

pls as soon possible send a good engineer to solve the problem properly.
Thanking you.
Pares Chandra Bhattacharya
Mobile- [protected]
[protected].

Phillips 6900 series tv purchased in 2013.. All of a sudden it started giving buzzing sound. Checked d2h no luck, it's not happening with google chrome cast connected as well, so it's problem with tv speakers it seems. Plz check this issue and help me out with fix as soon as possible. It's a hardly used television, used only in evening after i come back from office.

Hi this is ankammarao from guntur andhra pradesh iam purchased last year philips led 40" after 1year my led tv board problem iam complaints on customer care service service executive came to home but up to now issue not sold last 3months my tv not working this is the philips service

Please help me...
Ankammarao dandakattu
Contact no_ [protected]

Philips tv when bought from outlet, gives a warranty of 3 years. But when there are problems in the tv. They say warranty coverage is only for one year after which service charges and taxes are applicable.

Whenever customer care is contacted, they say wait for a minute and put your call on indefinite hold. And with very limited customer care executives, if call is made from the same number again, they again pick the call and keep it on hold. Very worst service i have ever seen with a branded product like philips.

We have purchased philips vaccum cleaner ci/w69772 gn 85081100 from philips vide inc no-faaafr[protected] on flipkart, but along with this consignment we haven't rec'd all equipment and any demo service after receipt of material we have not able to operate this equipment so we requested you to kindly depute one person for demonstration purpose so we can easy to handling the same. Kindly provide it immediately.

Greetings,

We purchased a philips model 4900 from flipkart on 6th october 2014. 2 weeks back the display of the tv started dis-functioning. Only half of the display was properly working. So we called the customer care to guide us. We were surprised that although the tv is under warranty, they were charging us 1000 rs service charge and another 600 transportation charge. I had to carry the tv to the office on my own, and was assured that the tv will be repaired in a week's time. The complaint no. Is ahm[protected], made on 19th of august 2017. A week after my complaint, when i called they said it will take another 10 days time for the tv to be repaired. And since then they are either delaying the repair duration or not responding to calls. This has resulted in a month's time without tv at home. It would be good of you to speed up the process, as i understand it was the latest model that we had bought and it won't be an issue to get parts for it, however it's the service center which needs to be encouraged to speed things up.

Thanks and regards,
Stavan shelat

Dear sir/madam
I had purchased philips led 39 on 21.08.2016 with 3 years warranty. But now i face problem in this led, when i go to register the complaint, they said i have to pay visiting charges and defective part other tha pcb will also paid by me.
Sir/madam why this is not cleared to me at the time of purchased/extended warranty. It is totally harassment. I request to do the needful and waive off the service charges.
Thanks
Regards
Arvind kumar
[protected]
Arvind1977. [protected]@gmail.com

Since purchased on 20.10.2015 we faced disturbances in tv for more than one time. Recently we made re complaint to philips cc on 04.09.2017. They visited my house on 6th sep'2017 and that time tv was in working condition, without doing any activities they took rs 850/- service charge, although tv is in warranty period for five yrs. Again we made complain to philips cc, they told that after one year service charge shall be applicable as after one year it is an extended warranty period, not warranty period.

My question is 1) what is the difference between warranty and extended warranty? 2) in warranty period how service charges can be levied?
3) for manufacturing defect /poor quality of product why we should suffer?
4) as per philips cc, after one year it is in extended warranty period, if we send the tv in service center for repair then there is no service charge. How it is possible to take tv like big thing to service center every time?
5) what is the philips like big company's policy?

Dear sir/madam,

Register mobile no is : [protected]

Please check my complaint details through above mobile number. I had register my complaint on 25 august 2017 and till now there is no response from your side i have call multiple time in your customer care department but there is no solutions at all. Please resolve my issues by today it self otherwise i will going to take legal action against philips.

I am on call from last 36 minutes your executive have take me on hold. For more please check attachment and take a action. Other wise am going to post it on social media also.

I hope you will understand my situation and solve it by today.

Regards
Sudhakar talari
[protected]

Dear sir,

We purchased electric rice cooker. Within warranty period the pot within it got damaged. We are looking for the replacement of the pot. But the merchant says it can not be replaced.

What is the use of the cooker. Just because the pot within gets scratched i will have to go for new cooker. I am surprised that this very much replaceable part is not available even for purchase. I am really disappointed.

Please find the photos of date of purchase, product details, merchants name and damaged pot.

We registered complaint with the merchant 8 months back. Still he has not acted upon it. Looking forward for your intervention and help us get the damaged part replaced.

Regards,
Kripashanker sharma

I registered a complaint few days back regarding my philips led tv issue, which is in warranty period. Technician visited the site and moves out with having both hard & soft copies of my tv bill. Just now i came to know that no action has still taken from technician (Authorized) for issue resolution.

Below are the philips representatives are not even responding to my calls.
Mr. Anuj sharma - [protected]
Mr. Hitesh jadav [protected]

Registered mobile no : [protected]
Complaint reference no : sur[protected]
Complaint date - 13.08.2017
Product : philips led tv
Serial no :[protected]
Model : 40pfl4958/v7 az
Date of purchase : 20-sep-2014
Address : a-1002, stuti empress, gaurav path, near palanpor fire station, palanpor, surat-395009

I wish that the proper action to be taken as fast as possible for my issue resolution.

Hi,

This is siva rama krishna from sitafalmandi, secunderabad. I have given request for water purifier candle replacement on 16th august at your toll free number. I was told by local office that stock was not there and expected in 2 days and would be done by 19th. Till date not done.

When contacted local office on 28th august, they tell it might take another week. I am shocked to hear this.

Sent mails to customer care yielding no result or reply.

When contacted local manager on 28th august, he promised to replace in 2 days time, but no action till date.

Later, local office even manager is not responding to phone calls or sms.

If you can not give service, you should declare, so that we can go for alternates.

But please respond. Keeping quiet is not at all good from your end.

Request you to expedite the matter and ensure not driving customers away from philips with unpleasant service.

Please act and respond asap.

Thanks,

E siva rama krishna
[protected]

I have hardly used your trimmer and it doesn't even work now. I have even escalated it through your website a month ago, but still no action been taken. What sort of brand and quality of service are you people providing??? I believed in your company promises and that is the reason i have purchased your product. But you should not behave cheap on your promises. Please do not compromise on quality and service.

Look in to it and resolve it asap.

My tv is in warranty period and part could not be replaced. Services people are saying that tv should be replaced. For past 15 days no action is taken. I have spoken to all the authorities2nd they are convinced with the fact that the part damaged could not be replaced so tv should be replaced. They have verified the tv, taken photographs of the tv and along with that asking for service charge 900 rupees, but for what should i pay. Whenever i call them, they say sorry sir we have received no follow up from headoffice. My complaint no is [protected]. Kindly look into this matter and do the needful

I have bought a philips tv in 2010 from bangalore but now i have shifted back to delhi on my permanant address at 62 suraj nagar azadpur delhi 110033 near azadpur metro station. This tv has given thunder sound and has shut down there is no power coming it seems fuse is blown so please send a mechanic. Please send a mechanic as early as possible so that i can watch some programmes. I am dialing your service center numbers but they are coming to be not working.

I have purchased a philips 43"uhd smart led tv from metro cash and carry pvt ltd, neptune, bhandup west. And it is having a five year warranty. And suddenly on 16th aug it stopped working and for that i have lodge a complaint at [protected] but i am experiencing a very bad follow up. As per the costumer care he was calling on my number but as i didn't received the call he went back. Later i called on the number but he said i am not in ur area now so u reissue the complaint on the costumer care number again. I again reissued the complaint bt again it was the same reply. I requested the costumer executive namely trupti bhaskar or someone but she said we cannot add any other number as i was requesting her to add any alternate number. She assured me that some one will come within 24 to 48 hrs but again no one came. So i called again and a guy named mr. Aditya i gave him all the numbers available of my family to call them as everytime i called they gave me a same answer that as you didn't received the call ur call is cancelled. So he gave me one number [protected] and asked to call on this person. The person who was on phone was very rude as i had also lost my temper coz i was facing very pathetic reply and lame service from ur side.
I just wanted to get my problem solved as soon as possible as now i am really getting pissed off from the reply getting from your service centre. I really did not expected this type of service from philips as i was mistaken that it's having the best products. It's very bad experience with philips and i will personally recommend that is a big no for me atleast to buy any philips product next time. Plz resolve my problem as soon as possible. And revert me back as soon as possible. What's the use to give 5 yrs of warranty.
It's harassing as we are just calling and getting no reply. O