Philips India Complaints & Reviews

Product: philips multimedia speaker 5.1

Model : spa8000b

Date of purchase : 23, july 2017

Date of complaint : 19, aug 2017

Warranty: product is under warranty (Warranty period 1 year) with door service.

My address: 3/48, periya palayathammen koil street, old mahabalipuram road, thandalam, thiruporur, dist: kanchipuram-603110.

Issued with my speaker: i am getting a loud noise when i am powering on the speaker since 19, aug 2017.

My action towards the issue: i have submitted a complain to the philips customer service through phone (Phone no. : [protected]) on 19, aug 2017 (Saturday) regarding issue with my newly purchased multimedia speaker (Spa8000b).

Complaint no. : sup001/418022

Response from customer care : the customer service person has registered my complaint along with my address (Given above) and provided a complaint number. He told that i will get a call from local service centre within 6 working hours.

Issues faced after making complaint: today about 1 week complete but i have not received even a single call from their side. From my end, i have made a call to the kanchipuram philips service centre (Mob.: [protected], number provided by philips customer care) on 21, aug 2017 (Monday). They took more than a day and later they told that they will not be able to come since this area does not comes under them. Then i call customer service again and communicated the same then they forwarded the service request to the adyar philips service centre. When i called to the adyar service centre they told that they will come in the next day. But when i called them on 24, aug 2017, they told they will not be able to come since this area does not comes under them and suggested me to contact kanchipuram service centre.

Conclusion: there is no service support provided by philips. They are just playing with customer and wasting our time and money.

Request:
1) kindly take some steps that can resolve my issue at the earliest.
2) kindly consider this formal complaint seriously and take a strict action against such fraud companies like philips who makes big-big promises before selling their product and never turn back post-selling.

Hi!

I have purchased Philips Home Theatre Model No – HTD 5520 from Spencer’s Retail Limited on 17th June 2017. Now I am facing the issue of audio effect since last 30 days, regarding the same I have logged complaint in customer care of Philips they have aligned one engineer for the visit on 23rd August 2017. After the visit engineer has told me that system has some kind of card issue and it will get changed, which will take around 15 days without any charges as the system is in warranty. Now as a customer I am not satisfied with the product & product performance.

It is my request to please replace my product as soon as possible otherwise will file complaint against the brand in consumer forum.

My kind request is to please replace the same sr.no KX1A[protected] with new .

Awaited response in positive

Product Serial- KX1A[protected]

Product Name- PHILIPS

Model No- HTD5520/94

Date of Purchase- 17/7/17

Complaint No-SUP001/416384

Date of Complaint- 14/8/17

Thanks & Regards

Ravi Chauhan

[protected]

[protected]

I have puchased a steam iron which is exertin electric shocks and becomes overheated resulting into burning of clothes. I got electric shocks two times by it during ironing.
Invoice no. 69341/2016-17/15021
Invoice date[protected]
Paytm order id [protected]
Shipped from aggarwal electrical gallery, 4/1152, bhola nath nagar, shahdara, delhi - 110032, tin no. [protected]
Shipped to kapil jain, weavetex overseas, d 13, sec a - 3, near rakesh masala factory, tronica city, u. P. -201102

I have buy the trimmer in flipkart of phillips make trimmer on 22/12/16, it's working fine still 3 months only it's getting trouble to use & it's a cordless trimmer it's charging also discharge in 10 minutes only when i charged for 1 hours also modle no:qt4011 /15, i believed that phillips is a good product, but i was completely worng, it's very bad product i was choosing i hope that at least philips will resolve the issue.

Dear sir/ma'am,
Tv was working fine. But while i moved my location, it has display issue even without external h/w damage. On 18/8/17, i lodged complaint "gha[protected]". A guy visited & asked for a charge of inr 13, 500. Why i have to pay this even product is under warranty and no h/w damage?
Pls help and call me back.
Tnx
Dheeraj rawat
[protected]

The tv we purchased is less than a year old and it has stopped working. The service person asked to drop the tv at the nearest service station. It has been more than a month now and they are still not delivered the tv, even after repeated follow ups.

It is very frustrating to see such kind of pathetic service from philips.

I don't see any details on their escation matrix. The contact center only provides the manager contact who again is not very proactive in resolving the issue.

My tv suddenly stopped working and a burnt smell started coming from it on 5.8.17. A complaint was registered vide complaint no. Del [protected] on 6.8.17.
Inspite of regular reminders and follow ups the service centre ([protected]) has not been able to provide us with any resolution till date. They have been giving us excuse of non-availability of the parts which it seems has to come from some place called aurangabad. We are still paying the emi of the tv set which was purchased on 29-10-16 from ep electronic paradise pvt ltd., dwarka, new delhi.

Dear sir
i have purchased a home theater / sound system DSP470U in the year 2014.
in oct 2015 the remote of the system stopped working . your customer care deptt advised me to get new remote of system from dizitek service authorised philips service center G-17/16 sector 15 rohini delhi 110085..
on 3/10/2015 i have purchased a new remote of system from your authorised centre rohini at a cost of rs 150/-
now in aug 2017 the new remote is stopped working I again approach your rohini service centre for a new remote, they issue me remote at a price of rs 480/- when i asked for a price hike .. they inform me that the price is gone up due to GST .. but they have issued bill of remote without mention of gst no and without warranty..
pl look into matter and inform me REASON OF HIKE IN PRICE OF REMOTE .. IS IT IS DUE TO GST ? and the actual price of the remote and why they have issued me bill without having GST NO ..
IMAGE OF BILLS ARE ENCLOSED HEREWITH
Regards
GAGAN KUMAR BHILWARA
MOBILE NO [protected] AND [protected]
EMAILID:- [protected]@gmail.com

I bought phillips rs 2700 juicer grinder just a week ago but since i used it it's all parts going damaged every time... I made a complaint to customer care they sent the mechanic but problem never fixed and finally they said to pay for the parts which damaged... Why i would i pay for anything? It's defective piece... It's worse customer service & worst product i ever bought!! Totally frustrating

Hi my trimmer stopped working within a couple months time and therefore i gave it at a repair centre in hyderabad. The closest one to me is 20kms from my place. I received msg regarding the repair being completed. But no one is picking up the phone in the repair centre. The alternate contact number given on customer care is of someone who has left the job. The next number of area branch manager is unreachable. What kind of service is this. Do i keep travelling from one place to another, and from one number to another for a faulty product.

My number is [protected]

Dear sir / madam
We purchased a new philips television on 8th march 2017. Model of this tv is [protected] 43 put. This tv is misbehaving at the time of watching tv. Some disturbance at the time of watching of tv in some intervals like scrape bad noise. Please send a technician to resolve the issue.
Regards,
S. M. Solanky mobile. [protected]
35 tulsi vihar baghsevania bhopal m. P.

I am sending this mail to reveal the worst and irresponsible service of philips. I am wondering how philips became famous with this type of worst service.

I am a proud owner of philips mms6200 (Sound bar). I brought it 6-7 months before and it is not working. Since it is in warrenty, i took it to the service center (Authorized philips service centre, global electronics, west tambaram, chennai, tamilnadu. Phone no:[protected],[protected] on 08-jul-17 with a promise that they will give the equipment back after service with in 3-4 days. I called them on 12-july and they told that it will take another 3 more days as the board needs to be replaced. Again i called on 15, july and from then onward, they are playing around with dates. Each and every time when i am calling the service center, they will tell that the stock is not available and will ask for another 3-4 days of time. Now it is going to b 1 and half month, still my sound bar is in service center.

I would have at least made around 50 calls by this time and since there is no responsible answer, finally i decided to go to the service center on 12th aug. They did not move from their words, i got the same reply that the "stock is not available",. I contacted the manager of the service center mr. Santhosh (Ph no, [protected]) where he promised that he will give a confirmation on when the spare part will be available, through mail by 14th. As there was no confirmation mail, i called him again and he told that i have not promised anything like that.

I am wondering, how can philips have a worst to the core service like this. Aren't they ashamed to have a service, or the service center like this.

I want to have my equipment serviced and get as early as possible.

Sandeep.
Serial no/ job sheet no : wciai[protected]
Ph:[protected], [protected]

Hello, i would like to resolve my problem as it was not given any priority by any of the service person and the problem was started after some time when i purchased my product and was facing this from past one year as still the trimmer is of no use to me and its just a waste. Will never prefer philips to anyone such a fraud products they share.

I hope my problem will be resolved as soon as possible.

I purchased LED 39' of yours around 1.5 years back, now some panel issue is there for which i am following service center since last 1 week now service center is replying it will be done in 15-20 days as service center does not have the parts..I don't know company like Philips have not stock of their led parts...???

I speak to company person he is saying 15-20 days is very common for LED's. I am very sure that i m not going to recommend any Philips product to any of my circle.

As company is least bothered about their customer's service they are only interested in selling the product. Hope some body is taking care of these complaints...God bless PHILIPS...

I bought Philips Smart TV (43 Inch) on 07.07.2017 from Metro (Amritsar). It was installed on 10.07.2017. After two days it developed a Snag. It’s screen was getting white or blurred. I thought it is due problem in Cable connection and waited for two three days. But found that cable connection was fine. Then I raised a complaint with customer care. After regular follow up I was given Service request no.JAL[protected] scheduled to be served on 17.07.2018. Technician visited and seen the error and concluded that Panel of the TV is seems faulty. Then asked whether he should open the TV and I replied do whatever you want to. He closed the Request saying your TV will be replaced as it’s panel is faculty. I provided him copy of bills on 18.07.2017 and photos of problem. A complaint bearing number 142 was raised for replacement. Till 26.07.2017 I was being told by Sh Baldev and Sh Amrik (Service Center officials) that Replacement request has been approved and now I don’t need to follow up, company will replace the TV at it’s own at my doorstep.

Doubting their commitment I called customer care and got phone numbers of Sh Ravi who gave number of concerned. After contacting Sh Sunil, I came to know that Service Center (Sh Baldev) has not submitted required documents yet. Sh Sunil called up Sh Baldev and asked him to resolve the matter. I got back call from Sh Baldev i.e. Service Center. Now they started saying that instead of replacement a part of TV will be changed. Then I called BH Sh Sanjeev who took Sh Baldev on Concall. During Concall Sh Baldev just backed out from his last statement of replacing the TV.

When i'll open my television then Television was automatic on/off i had already submit many complaints to dealer but there is no response from dealer . There is only 2 months when i bought ny television please resolve my problem quickly.. Otherwise i'll go on national consumer helpline my mobile number is [protected]. And adress is
Avdhesh Sharma
Mo katra raja sahab, Patiyali, Kasganj 207243

My complaint no. Del[protected] dated 15 july 2017 has still not been resolved. It is understood that a component having description as power unit has failed and is to be despatched to delhi from your aurangabad depot. This has not been despatched till date by them and the tv remains unserviceable. My constant telephonic interactions with mr rajesh your delhi service center manager (Mobile no. [protected]) also have not yielded any results.

I request you to please look into this and get the required component despatched to delhi asap so that the issue could be resolved.

Alternatively please get the tv replaced under warranty free of charge. I await a quick decision now. Thanks

I had purchased led 32 inch t. V on 31/3/16 and 3years guarantee. I come to understand that panel board to be replaced. Today i complained that and staff attended
That work, but panal board no stock. Hence reset the t. V and waiting for purchase. They have closed my complaint. Hence t. V. Is
Not working at present. Kindly speed up the process and do the needful
Immediately.

I purchased 46'' LED TV in Singapore in 2012. 2 months back suddenly TV switched off and did not switch on. Technician came to check and took the power board first then main board and then TV also to check the fault. It too more than one month for me to follow up and get the details of what exactly is the problem and what they are doing with my TV. After calling everyone from Bangalore to Delhi to Singapore to Dubai and rigorous follow up through emails and phone calls finally it was confirmed that main board is received from china and will be fitted on my TV. But it has been two weeks after they tried main board also but it did not work. I have been again following up with the them to understand what happened but no clear explanation. It is a very clear case of your local team tempering with my TV at their workshop and have damaged my TV and now not doing anything.

Dear sir
We have purchased mixer grinder hl 7711 from vijay sales, tip top plaza hotel, lbs marg, thane west on[protected]. With in eight months having warranty of 2 years. Failure is nylon blades fixed on motor shaft become loose and not rotating cup blade at no load and load
Complaint was attended on 8-8-2017. Noticed nylon blade near shaft location worn out due to poor quality of material and workmanship of fixing nylon blade on motor shaft. We used to have standard grinder for 30 years never had any failure before purchasing philips mixer grinder hl 7711 costliest of same range available in india. When all three cups were checked, found stud of metallic blade of cups found rusty causing stiffness for rotating.
How stainless steel parts get rusty. Looks poor quality steel part are used
Quality of product is very poor and flimsy design of fixing arrangements of nylon and metallic blades
Need reply and cost of the product is so high, worse than standard product which we get one third price
Regards
Sadasivam